Aprill Allen details Knowledge Centered Services (KCS) and how knowledge is flowing to customers and clients with proficiency and speed. _________________________ Recorded 10 April 2019 Aprill Allen is managing director and principal consultant of Knowledge Bird. As a certified Knowledge Centered ServiceⓇ trainer, she helps customer support teams and IT service desks work more effectively with organizational know-how in order to serve their customers better. Aprill also monitors emerging knowledge tech, is an angel investor, and advises growing startups needing to scale their customer service functions. https://knowledgebird.com/ ______________________________ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. https://pioneer-ks.org/

Discussions of what organizations want when seeking knowledge management help. Recorded 24 April 2019 Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. https://pioneer-ks.org/ -------------------------------------------------------------------------------------- Anthony J Rhem, PhD., is an Information Systems executive and since 1990 has served as CEO/Principal Consultant of A.J. Rhem & Associates, a privately held system integration consulting, training & research firm specializing in Knowledge Management (KM) and Artificial Intelligence (AI). Dr. Rhem consults with venture capitalist and investment firms specifically as it pertains to technology innovations, best practices and trends. He is a prolific writer with dozens of articles for trade journals in technology, management and law, and is a recognized thought leader and Dr. Rhem is an active presenter at KM and AI conferences globally.

Listen to this KM visionary share her organizational and research experience with companies centered around Portugal. Recorded 29 March 2019 Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. https://pioneer-ks.org/ Ana Neves is the founder and managing director of Knowman, a consulting company which provides strategic guidance and support to organisations and communities keen to improve their operation through a better use of knowledge. She narrows the gap between knowledge management, internal communication and collaboration, focusing on processes, culture and tools. Past experience includes: Senior Consultant at Headshift, Knowledge Network Manager in agencies of the British Department of Health, Cultural Change Manager at a large British bank, etc. She co-edited two books on knowledge management. She is the organiser of Social Now, a very unique conference which applies many KM principles and techniques to offer participants a rich learning experience focused on the use of enterprise social tools that improve knowledge sharing, retention, collaboration and internal communications. Ana coordinates the CivicTech work group at APDSI (Portuguese Association for the Promotion and Development of the Information Society). In 2001 she created KMOL, a website dedicated to knowledge management and organisational learning in Portuguese language. http://kmol.online.pt/category/blog http://knowman.pt

Data is foundational to knowing. Set up your business with a designed and thorough knowledge architecture. Join to hear more from Annie Green PhD. According to Green: • The conduit to actionable data and information are the tools and systems used to capture, store, manipulate, disseminate and present. However, we must bring together the thought leaders and experts to gain a clear view of how to build structures that enable dissemination of intelligence and knowledge. • Seeking and finding intelligence and new ways of improving the current state should not be done in the aftermath of negative outcomes. Consider if the effort of being proactive is more valuable than the cost of being reactive. • Communication is duplex. Not only do machines augment humans, but humans augment machines. Ensure their congruency, resilience and integration. This was recorded 26 Mar 2019. Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. pioneer-ks.org/ Annie Green Annie is a published author, speaker, lecturer, journal reviewer and a member of several brain trust/think tanks. She was the co-founder of the Knowledge Management Education Forum (KMEF); served as Chair of the Association for Intelligent Information Management KM Competencies team; and served as the chair of the International Conference on Intellectual Capital and Knowledge Management (ICICKM) 2013. She is the creator of the Framework of Intangible Valuation Areas (FIVA), a model that identifies intangible assets within the business structure Also she created the Business Reasoning, Analytics, Intelligence Network (BRAIN), a model that identifies the components to establish artificial intelligence in the business enterprise structure. She has a Doctor of Science (D.Sc.) from George Washington University and a Masters in Information Systems (M.S.I.S) from George Mason University. Her KM focus is on building an architecture that leverages data, intelligence and knowledge to build a thinking organization. She has built a career on the effective and efficient operations of organizations’ and she prides herself on being an evangelist for individual and organizational thinking that leverages data, intelligence and knowledge.

Is your organization learning? Does the culture have the trust to collaborate well? Find out what it takes to enable knowledge flow with our guest Nancy M. Dixon PhD. This was recorded 26 Mar 2019. Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. https://pioneer-ks.org/ Common Knowledge Associates http://www.commonknowledge.org/ Nancy M. Dixon is a former academic turned consultant. Before starting her own company in 2000, Common Knowledge Associates, she was a tenured professor and Department Chair of Administrative Sciences at the George Washington University, and before that a professor at the University of Texas. Her current research is focused on how to create psychologically safe environments for teams, both virtual and face-to-face to learn with and from each other. She believes that organizations learn when groups across the organization hold regular reflective conversations about work issues. Her latest thinking can be found in her blog nancydixonblog.com. Dr. Dixon has worked with a wide range of corporate, government and non-profit organizations, including Huawai Technologies Ltd., Bose, ConocoPhillips, Ecopetrol, Netherlands Railroad, the US Army, the Defense Intelligence Agency, USAID, United Way World Wide, The World Bank Group and NASA.

Special guest Professor Dave Snowden talks about revolutionizing knowledge management for complex challenges, emphasizing narrative-based search engines and self-ethnography. He emphasizes community-driven solutions and the role of storytelling in effective problem-solving. The discussion also covers the critique of international KM standards and the need to prioritize managing complexity science.

What is the best way forward for people and organizations to build trust and knowledge asset building? Jim tells us what matters the most to a KM culture. This was recorded 05 Mar 2019. Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because you Need to Know. It is part of the mission to educate and bring awareness around knowledge management. pioneer-ks.org/ ------------------------------------------------------------------------------------------------- Jim Lee is the principal consultant of LCG Partners, an operations excellence consultancy specializing in the integration of knowledge management strategies and techniques with quality, project, and process improvement methodologies. With this focus, organizations are able to learn how to conduct and maintain their own capabilities long after engagements are completed. Recently, he was the Sr. Vice-President and Knowledge Management Director at Fulton Financial Corporation, the holding company of a $20-billion bank system with more than 240 branch locations. At Fulton, Jim was responsible for the development of the organization’s knowledge management strategy and implementation. There, he led a team of IT developers, a user experience analyst, the change management office, and the records management function. As practice leader of APQC’s knowledge management practice, he was responsible for leading projects from initial problem structuring through solution delivery, ensuring the quality of the deliverables and the transfer of best practices. At APQC, Jim was the subject matter expert in several best-practice studies, including social media, organizational learning, communities of practice, and project management. Jim’s research interests include KM strategy and social media for knowledge sharing. With over 40 years in the manufacturing, retail, and professional services industries, prior to joining APQC, Jim was a global knowledge manager at CapGemini Ernst & Young, where he led the development of an integrated knowledge management system after the merger of two global management consulting firms. Jim was also a senior member of the Ernst & Young Center for Business Knowledge, an internationally recognized leader in the application of knowledge management and process improvement.

This was recorded 23 Jan 2019. Bart Verheijen MSc, the founder of GuruScan and lecturer on Knowledge Management topics at Radboud University Nijmegen, VU University Amsterdam, Tilburg University and the Amsterdam Business School. Bart has a technical and academic background with more than 10 years of experience in Knowledge Management research, consultancy and entrepreneurship. Bart really gets the GuruScan projects going and is great at connecting a long-term strategic vision to concrete and pragmatic actions. Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because you Need to Know. It is part of the mission to educate and bring awareness around knowledge management. https://pioneer-ks.org/

This was recorded 14 October 2017. Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, “Because you Need to Know," It is part of the mission to educate and bring awareness around knowledge management. Sharon Myers is the content marketing manager at Cutco, located in Olean, NY. She is also the owner of SMA Consulting Services where she has worked with companies and non-profit institutions in the areas of marketing, communications, branding, public relations and fundraising. Sharon has served as the director of admissions communications for St. Bonaventure University, as the executive director of development and marketing at Archbishop Walsh Academy & Southern Tier Catholic School, as the executive director of marketing and communications at Houghton College and the director of communications at St. Joseph’s Collegiate Institute. Prior to moving into the Olean area, she worked internationally as the academic director of the European School of Economics in Milan, Italy and as the direct marketing executive for the World Wide Fund for Nature in the United Kingdom. Sharon started her career in the arts at the Indianapolis Opera Company (IN), interned at the Guthrie Theatre (Minneapolis, MN), worked as the subscriptions manager at GeVa Theatre (Rochester, NY) and started the Downstairs Cabaret Theatre (Rochester, NY) with two colleagues. Sharon currently serves on the board of directors for the Cattaraugus Region Community Foundation and on the alumni board of trustees for Butler University. She is a member of the Public Relations Society of America, Leadership Cattaraugus class of 2013 and graduate of the Lasallian Leadership Institute. She received her bachelor’s degree in arts administration / voice principal from Butler University and her MBA in International Management from the University of London.

Edwin K. Morris President and founder of Pioneer Knowledge Services hosts this program, “Because you need to know," It is part of the mission to educate and bring awareness around knowledge management. Stan Garfield is a knowledge management author, speaker, and community leader based in Northville, Michigan. He has worked in the field of knowledge management for over 20 years. Stan spent 8 years at Deloitte leading communities and enterprise social networking. Prior to that, he spent 25 years at HP, Compaq, and Digital Equipment Corporation. Stan launched Digital's first knowledge management program in 1996, helped develop the corporate KM strategy for Compaq, and led the Worldwide Consulting & Integration Knowledge Management Program for HP. He also worked for PricewaterhouseCoopers, St. Louis University School of Medicine, and Washington University School of Medicine. Stan holds a BS in Applied Mathematics and Computer Science from Washington University in St. Louis. He leads the SIKM Leaders Community with over 600 members globally, and is invited to present at numerous conferences, including KMWorld. Stan has published over 100 LinkedIn articles on leadership, innovation, knowledge management, communities of practice, enterprise social networks, and social media.