

Purpose Driven FinTech
Monica Millares
Welcome to Purpose Driven FinTech!
I'm your host, Monica Millares - Product Leader and fellow FinTecher.
These days, with the rising cost of living, financial stress among customers, loss of trust in banks, speculation of crypto, and uncertainty, we're facing unprecedented challenges. But there is hope. We as FinTechers have the power to make a positive impact.
Our products, the how we do product, and our people can make a difference on customers’ financial lives - and as a result, in the quality of their lives.
However, more than ever Founders, CEOs, Leadership teams and all FinTechers have a ton of pressure to build solutions that actually solve customer problems, that people want, that are differentiated And profitable
Yes that's you and me too!
That's why I've created this podcast!
I speak with FinTech CEOs, Founders, and Csuites to uncover their stories, challenges, and lessons learnt in building products with impact.
You'll get to hear real-life conversations, and you’ll walk away with practical questions, frameworks and insights that you can apply to your own FinTech products. So, are you ready to make a bigger difference in FinTech?
Let's come together and discover how Purpose, Product, and People can help us create a future of better financial wellbeing while building sustainable and profitable FinTechs.
Follow me on LinkedIn, TikTok, and YouTube to stay connected and be part of the conversation.
Cheers to making better FinTech and making FinTech better!
Love, Moni
I'm your host, Monica Millares - Product Leader and fellow FinTecher.
These days, with the rising cost of living, financial stress among customers, loss of trust in banks, speculation of crypto, and uncertainty, we're facing unprecedented challenges. But there is hope. We as FinTechers have the power to make a positive impact.
Our products, the how we do product, and our people can make a difference on customers’ financial lives - and as a result, in the quality of their lives.
However, more than ever Founders, CEOs, Leadership teams and all FinTechers have a ton of pressure to build solutions that actually solve customer problems, that people want, that are differentiated And profitable
Yes that's you and me too!
That's why I've created this podcast!
I speak with FinTech CEOs, Founders, and Csuites to uncover their stories, challenges, and lessons learnt in building products with impact.
You'll get to hear real-life conversations, and you’ll walk away with practical questions, frameworks and insights that you can apply to your own FinTech products. So, are you ready to make a bigger difference in FinTech?
Let's come together and discover how Purpose, Product, and People can help us create a future of better financial wellbeing while building sustainable and profitable FinTechs.
Follow me on LinkedIn, TikTok, and YouTube to stay connected and be part of the conversation.
Cheers to making better FinTech and making FinTech better!
Love, Moni
Episodes
Mentioned books

Jul 30, 2024 • 54min
How Businesses Save Money on SAAS Subscriptions with Lemon | Matt Bird, Co-Founder and CEO, Lemon
Over a TRILLION dollars per year is spent on SAAS and so much of that is wasted! Customers know they are overpaying for subscriptions, don’t have good visibility on them, and are aware they could save so much Money if they could bring them all into a single place easily and unlock savings from the software providers This is exactly what Matt Bird, Co-Founder and CEO of Lemon is on a mission to do! To help Businesses save Money so that they can focus on growing their business - and the impact is huge!Not only we go deep on understanding Lemon’s customers and solutions, but we go behind the scenes with Matt and understand his thinking process behind driving innovative products. We explore how to build an empowering company culture, customer driven products and feedback loops, pricing, the secret to building great product, the underdog mentality and much more!If you enjoy this Purpose Driven FinTech pod, please subscribe in YouTube, follow in Spotify, and leave a 5 star rating apple podcast. Remember to connect in LinkedIn to keep the conversation going.Let’s get into it!👉 You can find Matt hereLinkedIn: https://www.linkedin.com/in/mattbird1/LinkedIn: https://www.linkedin.com/company/spendlemon/posts/?feedView=allWebsite: https://spendlemon.com/👉 And you can find Monica here:LinkedIn: https://www.linkedin.com/in/monicamillares/YouTube: https://www.youtube.com/@moni_millaresTikTok: https://www.tiktok.com/@moni_millaresWebsite: https://moni-millares.mystrikingly.com/We cover:(00:00) Intro(03:10) The Importance of Customer Feedback(03:56) Lemon's Approach to Subscription Management(08:20) Impact of Financial Solutions on Businesses(15:00) Building a Strong Company Culture(19:28) Creating Customer-Driven Products(22:13) Practical Implementation of Feedback Loops(27:33) Targeting the Right Customer Segments(29:00) Subscription Management Challenges(30:18) Pricing Strategies and Customer Insights(32:14) Lemon's Features(35:17) Financing and Lending Solutions(38:30) Building a Successful Product(42:09) The Underdog Mentality—Production and marketing by Monica Millares. For inquiries about being in the show, coaching, consulting, creative collabs, sponsoring the podcast or creating or editing your podcast email fintechwithmoni@gmail.comDisclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.

Jul 23, 2024 • 46min
Gavin Nachbar Reveals How FinTech is Changing Tax for Good | Gavin Nachbar, Cofounder at Column Tax
“I love filing my return!” Said no one ever… did you know in the US people spend over 5 billion hours per year to get their taxes done. And Column Tax is in a mission to do something about it!Gavin Nachbar, Co-Founder of Column Tax, shares how Column Tax is disrupting the process of filing taxes - and it all starts by leveraging customer’s existing apps! Column Tax is a B2B2C solution that enables Neobanks, Banks, and Institutions to solve a taxing problem for their users.We discuss the complexity of the US Tax System and how it affects Americans, who Are Column Tax's Customers, how Column Tax saves people time and money, User Experience with Column Tax,what sets Column Tax apart? Building trust with customers and much more!If you enjoy this Purpose Driven FinTech pod, please subscribe in YouTube, follow in Spotify, and leave a 5 star rating apple podcast. Remember to connect in LinkedIn to keep the conversation going.Let’s get into it!👉 You can find Gavin hereLinkedIn: https://www.linkedin.com/in/gavinnachbar/LinkedIn: https://www.linkedin.com/company/column-tax/Website: https://www.columntax.com/👉 And you can find Monica here:LinkedIn: https://www.linkedin.com/in/monicamillares/YouTube: https://www.youtube.com/@moni_millaresTikTok: https://www.tiktok.com/@moni_millaresWebsite: https://moni-millares.mystrikingly.com/We cover:(00:00) Intro(01:10) Building Purpose Driven Fintechs(03:34) About Column Tax(07:14) Impact of Fintech on Financial Inclusion(08:29) Strategies for Greater Impact: Starting Small(16:01) Sustainability in Fintech(17:39) Leadership and Empowering Culture(20:52) The Complexity of the US Tax System(25:14) Who Are Column Tax's Customers?(26:29) The Problem Statement: Time and Money(27:50) User Experience with Column Tax(29:41) Future of Banking and Tax Integration(32:26) What Sets Column Tax Apart?(35:17) Challenges in Integrating Tax Products(41:47) Building Trust with Customers(43:49) The one thing to change in FinTech to have most impact—Production and marketing by Monica Millares. For inquiries about being in the show, coaching, consulting, creative collabs, sponsoring the podcast or creating or editing your podcast email fintechwithmoni@gmail.comDisclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.

Jul 16, 2024 • 48min
What’s Best Practice for FinTech Metrics? Discover Practical Frameworks to Define Metrics, AB Test, and Move the Needle | Jas Shah, Independent Fintech Product Consultant
Jas shares with us the importance of data metrics in building purpose-driven fintech. We go deep and practical! We start by defining what makes great product and the role of metrics in product development. We give examples across fintech verticals to bring it to life. It’s a super practical conversation, so defining metrics is not enough, we also deep dive into the challenges like confirmation bias and tools necessary for efficient product growth, including A/B testing, and the potential of AI.If you enjoy this Purpose Driven FinTech pod, please subscribe in YouTube, follow in Spotify, and leave a 5 star rating apple podcast. Remember to connect in LinkedIn to keep the conversation going.Let’s get into it!👉 You can find Jas hereLinkedIn: https://www.linkedin.com/in/jas-shah/LinkedIn: https://www.linkedin.com/company/bitsul/Website: https://bitsul.co.uk/👉 And you can find Monica here:LinkedIn: https://www.linkedin.com/in/monicamillares/YouTube: https://www.youtube.com/@moni_millaresTikTok: https://www.tiktok.com/@moni_millaresWebsite: https://moni-millares.mystrikingly.com/We cover:(00:00) Intro(00:25) Building Purpose-Driven Fintechs(02:56) Defining Great Product(05:34) The Importance of Metrics(08:43) Getting Started with Metrics(16:45) Moving the Metrics(23:50) A/B Testing in Fintech(27:11) Challenges in Building Metrics(29:09) The Role of AI in Metrics(32:24) Frequency of Reviewing Metrics(36:04) Fireside Questions and Insights(43:05) The one thing to change that would have most impact—Production and marketing by Monica Millares. For inquiries about being in the show, coaching, consulting, creative collabs, sponsoring the podcast or creating or editing your podcast email fintechwithmoni@gmail.comDisclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.

Jun 25, 2024 • 45min
How Data, Simplicity, and Innovation Drive Payment Solutions | Robert Kraal, Co-Founder of Silverflow
Today DATA is a differentiated proposition! And that's why it matters who you select as your payments processor and partner in crime! I had the honour and pleasure to speak with Robert Kraal, Co-Founder at Silverflow, and hear all about how Silverflow has designed with data in mind!Silverflow is a cloud-based payment processing platform that provides a state-of-the-art upgrade for payment-providers, shielding them from the current antiquated legacy technology still in use today. With Silverflow, PSPs can now directly access card networks, instantly add new functionality, have real-time insight into transaction fees and get smart data direct from the networks – all to better serve their merchants.We may think payments and acquiring are purely infra, but actually acquirers are having a ton of impact on businesses who need it the most. We go behind the scenes on Silverflow’s culture and go deep on what’s so special about the leadership style in Nordic countries that many of us of the world can learn from. Robert’s mindset around entrepreneurship, Silverflow’s proposition, and how it actually makes them a DATA platform - unlike platforms built in the eighties who saved minimum data. We explore what are the challenges of his clients, and of course what’s the one thing he would change in FinTech to make the industry better for everyone!We cover:(00:00) Intro to Silverflow's Unique Value Proposition(01:35) Purpose-Driven Fintech and Financial Inclusion(02:47) Challenges in Digital Payments and Infrastructure(06:53) The Need for Real-Time Settlement in Cash Economies(11:36) Sustainability in Fintech Companies(14:17) Building a Global Company with Diverse Teams(23:46) Diving into Acquiring Processing Solutions(25:13) The Evolving Payment Landscape(25:57) Merchant Perspectives on Payment Methods(29:30) Silverflow's Role in the Payment Ecosystem(31:11) Innovations and Challenges in Payment Systems(36:58) Addressing Fraud in the Payment Industry(41:54) The Future of Global Regulation in FinTechIf you enjoy this Purpose Driven FinTech pod, please subscribe in YouTube, follow and leave a 5 star rating. Remember to connect in LinkedIn to keep the conversation going.👉 You can find Robert hereLinkedIn: https://www.linkedin.com/in/robertkraal/LinkedIn: https://www.linkedin.com/company/silverflow/Website: https://www.silverflow.com/👉 And you can find Monica here:LinkedIn: https://www.linkedin.com/in/monicamillares/YouTube: https://www.youtube.com/@moni_millaresTikTok: https://www.tiktok.com/@moni_millaresWebsite: https://moni-millares.mystrikingly.com/Let’s dive into it!—Production and marketing by Monica Millares. For inquiries about being in the show, coaching, consulting, creative collabs, sponsoring the podcast or creating or editing your podcast email fintechwithmoni@gmail.comDisclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.

Jun 18, 2024 • 38min
Ensuring that Green Inclusive Finance is Truly Green and Truly Inclusive | Tiffany Tong, CEO and Co-Founder, Aloi
In Today’s episode we speak with Tiffany, CEO and Co-Founder of Aloi, a multi-award winning FinTech in Nepal. Aloi is enabling climate financing for grassroots entrepreneurs through real-time loan journey insights. They have a cashless-financing platform offering 3 features to track a full loan cycle for informal sector business loans: monitor loan usage, loan repayments, and payments.If you enjoy this Purpose Driven FinTech pod, please subscribe in YouTube, follow and leave a 5 star rating. Remember to connect in LinkedIn to keep the conversation going.Let’s dive into it!👉 You can find Tiffany hereLinkedIn: https://www.linkedin.com/in/tong-tiffany/LinkedIn: https://www.linkedin.com/company/aloiglobal/Website: https://www.linkedin.com/company/aloiglobal/👉 And you can find Monica here:LinkedIn: https://www.linkedin.com/in/monicamillares/YouTube: https://www.youtube.com/@moni_millaresTikTok: https://www.tiktok.com/@moni_millaresWebsite: https://moni-millares.mystrikingly.com/If you enjoy this pod, please follow and leave a 5 star rating on Spotify and a review on Apple podcasts—Production and marketing by Monica Millares. For inquiries about being in the show, coaching, consulting, creative collabs, sponsoring the podcast or creating or editing your podcast email fintechwithmoni@gmail.comDisclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.

Jun 11, 2024 • 41min
Turning sustainability into a competitive advantage with planet-leading solutions | Oli Cook, CEO and Co-Founder, ekko
In Today’s episode we speak with Oli Cook, CEO and Co-Founder of ekko, the multi-award winning sustainability platform for banks and payments. Ekko’s solution allows you to make any transaction or customer interaction an opportunity to do good for the planet and your business.We discuss how we should understand sustainability first and then think of how FinTech can be part of the solution, not the other way around; how ekko is a positivity driven FinTech .. I love the idea and this makes them unique among all FinTechs across the world. What is sustainability, sustainability and impact, sustainability lessons from Europe to be aware of in Asia, the Planet Saver account and much much more!If you enjoy this Purpose Driven FinTech pod, please subscribe in YouTube, follow and leave a 5 star rating. Remember to connect in LinkedIn to keep the conversation going.Let’s dive into it!👉 You can find Oli hereLinkedIn Oli: https://www.linkedin.com/in/oli-cook-2ba72460/LinkedIn ekko: https://www.linkedin.com/company/joinekko-earth/Website: https://ekko.earth/join/👉 And you can find Monica here:LinkedIn: https://www.linkedin.com/in/monicamillares/YouTube: https://www.youtube.com/@moni_millaresTikTok: https://www.tiktok.com/@moni_millaresWebsite: https://moni-millares.mystrikingly.com/If you enjoy this pod, please follow and leave a 5 star rating on Spotify and a review on Apple podcasts—Production and marketing by Monica Millares. For inquiries about being in the show, coaching, consulting, creative collabs, sponsoring the podcast or creating or editing your podcast email fintechwithmoni@gmail.comDisclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.

Jun 8, 2024 • 26min
Insights from Money20/20 Bangkok and Dubai FinTech Summit 2024
This is the start of season number two!We had a small break a few weeks and we are ready to go with more exciting guests and FinTechs One of the reasons why we had a short break in between season one and season two is because I've been attending conferences. I've been to Money 20/20 Bangkok, and then I went to Dubai FinTech summit, of course in Dubai.In this episode I cover the key insights that I got, and what are the things that we need to be aware of?If you enjoy this Purpose Driven FinTech pod, please subscribe in YouTube, follow on Spotify, and leave a 5 star rating in Apple Play. Remember to connect in LinkedIn to keep the conversation going.Let’s dive into it!👉 You can find Monica here:LinkedIn: https://www.linkedin.com/in/monicamillares/YouTube: https://www.youtube.com/@moni_millaresTikTok: https://www.tiktok.com/@moni_millaresWebsite: https://moni-millares.mystrikingly.com/—Production and marketing by Monica Millares. For inquiries about being in the show, coaching, consulting, creative collabs, sponsoring the podcast or creating or editing your podcast email fintechwithmoni@gmail.comDisclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.

Apr 15, 2024 • 46min
Decoding Embedded Finance for SMBs | Regina Lau, CFO at Weavr.io
In Today’s episode we speak with Regina Lau, CFO at Weavr.io. Regina is a proponent of merging purpose and profit by not thinking of business as a zero sum game, but as an endeavor to growing the pie together. We discuss how measuring customer sentiment help us understand the actual impact we are having in customer’s lives. I love this approach because the amount of money we have in the bank is not indicative of our financial wellbeing. We go personal and discuss how as a minority woman she’s reached C-level as a CFO and we get her thoughts about how to break the ceiling, allies and co conspirators.Weavr is an embedded finance solution that supercharges revenue and customer experience for digital businesses. There is a debate that today every company can be a FinTech, but FinTech requires specialist knowledge, so Weavr focuses on making it simple, safe, and regulatory compliant for businesses to integrate financial services offerings. We discuss their customer segment and their pain points, including a non talked about much segment of HR Tech.If you enjoy this Purpose Driven FinTech pod, please subscribe in YouTube, follow and leave a 5 star rating. Remember to connect in LinkedIn to keep the conversation going.Let’s dive into it!👉 You can find Regina hereLinkedIn Regina: https://www.linkedin.com/in/regina-lau-7772681/LinkedIn weavr.io: https://www.linkedin.com/company/weavrpayments/Website: https://www.weavr.io/👉 And you can find Monica here:LinkedIn: https://www.linkedin.com/in/monicamillares/YouTube: https://www.youtube.com/@moni_millaresTikTok: https://www.tiktok.com/@moni_millaresWebsite: https://moni-millares.mystrikingly.com/If you enjoy this pod, please follow and leave a 5 star rating on Spotify and a review on Apple podcasts—Production and marketing by Monica Millares. For inquiries about being in the show, coaching, consulting, creative collabs, sponsoring the podcast or creating or editing your podcast email fintechwithmoni@gmail.comDisclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.

Apr 8, 2024 • 43min
Solving for Debt Management for Peace of Mind | Yaseen Rostom, Founder and CEO at Incredible
For the first time ever in history, consumer borrowing in the UK has racked up to 2 trillion pounds. We've never seen that before. Pandemic ripple effects, high interest rates, and the raising cost of living have led people to rely on credit more. Even the richest 20 percent of the population are using credit to get by. This problem statement must to talked about.Today we speak with Yaseen Rostom, Founder and CEO at Incredible. I absolutely love their product, it’s solving a genuine customer pain point and it’s well thought through. He is not building just a debt management solution, he is providing a solution for peace of mind. For us to have 10x impact as an industry, he advocates we collectively must put customer outcomes at the centre of what we do; key word collectively.Incredible is a debt management solution that allows customers to make credit repayments on autopilot, while ensuring customers pay off their most expensive debt first. We expand on his user experience, financial resilience, how to measure his impact including how can we increase the overpayments people make towards their loans? How we can nudge people to round up to pay off debt vs round up for savings, findings from user testing and much more.If you enjoy this Purpose Driven FinTech pod, please subscribe in YouTube, follow and leave a 5 star rating. Remember to connect in LinkedIn to keep the conversation going.Let’s dive into it!👉 You can find Yaseen hereLinkedIn: https://www.linkedin.com/in/yrstm/LinkedIn Incredible: https://www.linkedin.com/company/incredibletechnologies/Website: https://www.getincredible.com/👉 And you can find Monica here:LinkedIn: https://www.linkedin.com/in/monicamillares/YouTube: https://www.youtube.com/@moni_millaresTikTok: https://www.tiktok.com/@moni_millaresWebsite: https://moni-millares.mystrikingly.com/If you enjoy this pod, please follow and leave a 5 star rating on Spotify and a review on Apple podcasts—Production and marketing by Monica Millares. For inquiries about being in the show, coaching, consulting, creative collabs, sponsoring the podcast or creating or editing your podcast email fintechwithmoni@gmail.comDisclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.

Apr 1, 2024 • 45min
Is It the End of Card Payments or Are They the Key to Financial Inclusion? | Jeff Parker, CEO at Paymentology
Today we have the honour to speak with Jeff Parker, CEO at Paymentology. He takes us back to the core. We explore what is Purpose, how Paymentology is having direct impact in customers’ lives - even though they are a B2B FinTech. He emphasizes how we need to collaborate more and share ideas as a FinTech community for us to be able to have 10x the impact in 5 years time. Jeff is known as a great leader, so I dig deeper on his leadership style and what we can do as an Industry to make it better for FinTechers.Paymentology is a card processor, so we explore the controversial question… is it the end of card payments? Or actually are they key for financial inclusion? We discuss how cards will evolve. And Jeff shares with us the key Paymentology capabilities he wishes every FinTech product team knew about, and how Paymentology is reducing complexity and empowering FinTechs and Brands to better serve their customers.If you enjoy this Purpose Driven FinTech pod, please subscribe in YouTube, follow and leave a 5 star rating. Remember to connect in LinkedIn to keep the conversation going.Let’s dive into it!👉 You can find Jeff hereLinkedIn: https://www.linkedin.com/in/jeff-parker-504a10/LinkedIn Paymentology: https://www.linkedin.com/company/paymentology/Website: https://www.paymentology.com/👉 And you can find Monica here:LinkedIn: https://www.linkedin.com/in/monicamillares/YouTube: https://www.youtube.com/@moni_millaresTikTok: https://www.tiktok.com/@moni_millaresWebsite: https://moni-millares.mystrikingly.com/If you enjoy this pod, please follow and leave a 5 star rating on Spotify and a review on Apple podcasts—Production and marketing by Monica Millares. For inquiries about being in the show, coaching, consulting, creative collabs, sponsoring the podcast or creating or editing your podcast email fintechwithmoni@gmail.comDisclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.


