REWORK

Basecamp has closed its physical office after a 10-year run in Chicago's West Loop area. In this episode, we say good-bye to the neighborhood and two of its businesses. J.P. Graziano and un-cooked are small, family-owned restaurants on either side of the longevity spectrum: Jim Graziano is the fourth-generation owner of an Italian food importer-turned-sandwich shop, and Jeremy Jones opened his vegan grab-and-go place with his mother and wife in July. Jim and Jeremy talk about weathering the pandemic as independent restaurant owners.Show NotesOur previous episode about closing the Chicago office - 00:21J.P. Graziano Grocery Company website | Instagram | Twitter - 2:15un-cooked website | Instagram - 7:29Collective Resource Compost - 12:27Strength in the City | fundraising campaign for their mentorship program with SRV - 20:17Taste Real Chicago - 34:03

A group of startup founders, investors, and thinkers are reimagining corporate ownership to take into account all of the people who help build the business—not just executives and investors, but customers, users, and suppliers. Their vision for Exit to Community is outlined in this zine, and two of its authors come on Rework to talk about their vision for a more equitable and inclusive end game for tech startups.Show NotesZebras Unite website | Twitter - 1:18"Exit to Community: A Community Primer" zine - 1:24Mara Zepeda on Twitter | Mara's previous interview on Rework - 1:52Hearken and Switchboard's merger - 1:56Nathan Schneider's website | Nathan on Twitter - 2:11Media Enterprise Design Lab - 2:17"Meetup to the People: How a Zebra could Rise from a Unicorn's Fall" (Medium) - 4:41"Meetup was a darling of the tech industry. But can it survive WeWork?" (NBC News) - 4:45ESOP - 10:49The #WeAreTwitter #Buy Twitter campaign - 20:17Exit to Community peer learning cohort - 21:50

We're back from our August hiatus! To kick things off, we have a conversation with Tara Reed, the CEO of Apps Without Code. She started an online art advising business without knowing how to code, and that early success led to an entire company and educational program that teaches others how to do the same. Tara talks about her career, the tools she uses, and why she hates the term "non-technical founder."Show NotesSelling Sunset on Netflix - 00:42The Hills - 00:54 A BuzzFeed News profile of the reality show producer behind Selling Sunset and The Hills - 1:04Columbo - 1:30IMDb TV - 1:40Wailin discusses her idea for an app to help you choose a streaming provider at the end of this episode - 1:56Tara Reed on Twitter | LinkedIn - 2:36Apps Without Code - 2:41Google Offers - 4:06"Sources: Groupon rejects Google's $5 billion offer" (story co-written by Wailin in the Chicago Tribune, 2010) - 4:10Kollecto - 5:05Strikingly - 6:57Kollecto on Product Hunt - 8:02Kollecto on BetaList - 8:03SurveyGizmo - 9:40500 Startups - 9:52Bubble - 11:25Zapier - 13:13Tara's TEDx Detroit talk - 17:07The apps Tara teaches are: Glide | Mighty Networks | Sharetribe | Thinkific | CloudMatch - 17:48Spark AR - 21:05Apps Without Code's free class | bootcamp - 24:36Jek Porkins - 25:23Wedge Antilles - 25:35

Basecamp co-founder David Heinemeier Hansson sparked a national controversy this week when he posted a series of livid tweets about how his wife received a much lower credit limit than he did on their Apple Cards, despite applying with the same financial information. What began as a rant against opaque algorithms turned into a regulatory investigation and more. In this episode, Dr. Ruha Benjamin of Princeton University and entrepreneur Mara Zepeda, co-founder of the XXcelerate Fund and Zebras Unite, talk about how the tech and financial sectors perpetuate systemic inequalities and how to start repairing the damage—or building something more equitable and inclusive from the ground up.

In the spring of 2019, Danny Caine, the owner of the Raven Book Store in Lawrence, Kansas, overheard a customer saying she could buy a new hardcover online for $15. Danny took to Twitter to explain the economics of independent bookstores and the thread went viral, putting the 32-year-old small business in the national spotlight. Danny comes on Rework to talk about why his activism and outspoken stance against Amazon haven’t just felt right, but been good for business too.

Basecamp co-founder and Chief Technology Officer David Heinemeier Hansson has been ranting on Twitter about monopolistic practices in Big Tech for a while, and he recently got an unexpected opportunity to air his grievances about Google, Apple, and Facebook in front of a congressional subcommittee. In this episode, David debriefs on his experience and Basecamp’s data analyst, Jane Yang, talks about her work helping David prepare for his appearance.

Basecamp probably wouldn't exist today if not for an email that David Heinemeier Hansson sent Jason Fried in 2001. That correspondence was the beginning of a partnership that produced Basecamp, several books, and most recently HEY, the company's new email service. This episode is our love letter to email. Hear from David and Jason, as well as other artists, writers, and founders about the emails that changed their lives.Show NotesHEY - 00:11Our episodes on how HEY was...conceived - 00:15...designed - 00:16...branded - 00:17...launched - 00:18Jason Fried on Twitter | DHH on Twitter - 1:06The 37signals manifesto - 1:35Signal v. Noise - 1:58Saya Hillman on Twitter | Instagram - 4:53Saya's company, Mac & Cheese Productions - 4:57Rick Cosgrove - 8:50Agency EA - 8:54Samsung Developer Conference - 9:12Julie Wernau on Twitter - 11:41Mike McGee on Twitter - 16:26AnitaB.org - 16:32Neal Sáles-Griffin on Twitter - 16:37Mike recounted the story of founding Code Academy (later renamed The Starter League) in a series on Medium. Here's Part 1 - 17:58Nate Otto's website | Instagram - 20:13Goose Island Born + Raised - 21:28The mural Nate painted for one of Warby Parker's Chicago stores - 22:32Liz Fosslien's website | the book she co-authored and illustrated, No Hard Feelings - 23:09Our episode featuring Liz and her co-author, Mollie West Duffy - 23:13

Basecamp released its new email service, HEY, on June 15. It was supposed to be a calm, controlled product launch, but what followed was a period that CEO Jason Fried described as "chaotic, enthralling, (and) horrible." Basecamp got into a public fight with Apple over the HEY iOS app and the customer support team made emergency hires to help with an unprecedented caseload—all during a turbulent time for the world at large. This is the story of those two weeks, in the voices of the people who fixed bugs, answered customer emails, fended off security threats, and pulled off one of the most audacious undertakings in company history.Show NotesHEY - 00:30David Heinemeier Hansson on Twitter - 00:50Jason Fried on Twitter - 1:22Kristin on Twitter - 3:21Javan on Twitter - 3:53Jason's HEY demo on YouTube - 4:21HEY's desktop apps - 5:26Dylan on Twitter - 7:09Zach on Twitter - 8:37David's "burn this house down" tweet - 12:03Protocol's coverage of Apple's rejection - 14:21Macintosh SE - 16:20Conor on Twitter - 18:26Signal v. Noise post written for Juneteenth - 19:34Lexi on Twitter - 20:54Jason Fried's open letter to Apple about IAP - 22:09TechCrunch interview with Phil Schiller - 23:32David's olive branch tweet - 24:51HEY for Work - 28:51Rosa on Twitter - 31:32Jorge on Twitter - 31:58Michael on Twitter - 32:33Jonas on Twitter - 33:00"Hire When It Hurts" and "Welcome Aboard" are our episodes about Basecamp's hiring and onboarding processes - 36:08Jason Fried's letter, "Apple, HEY, and the Path Forward" - 40:11WWDC 2020 - 40:26A League of their Own clip (you zip it, Doris!) - 41:24Jeff on Twitter - 41:43Troy on Twitter - 42:27Chase on Twitter - 45:48"The HEY Way" explains the case against Inbox Zero - 46:25"Office Space," our episode on leaving the Chicago office - 50:12This Week in Startups episode featuring DHH - 51:20Basecamp's jobs page - 52:43

Basecamp co-founders Jason Fried and David Heinemeier Hansson held a recent livestream session where they answered questions about HEY, the company's new email service. You can listen to Part 1 or watch the entire livestream on YouTube.Show NotesQ1: What's the timeframe on new features? - 00:38HEY for Work - 00:50Shape Up - 1:13Apple vs. HEY - 4:33It Doesn't Have to Be Crazy At Work - 6:07Q2: How did you get HEY.com? - 7:12"How we acquired HEY.com" (Signal v. Noise) - 7:30Q3: When would you say you've taken on Gmail? - 9:53Q4: What's the environmental impact of HEY? - 14:14Data analyst Jane Yang's SvN post on carbon negativity - 15:45Q5: It's been crazy at work for the last couple weeks. How do you get back to normal? - 15:52Q6: Now that you have two products, are you concerned with context switching in the future? - 17:38Q7: What's the problem with "inbox zero?" - 20:04Q8: How could I possibly move to HEY with 16 years of emails in Gmail? - 24:10HEY's guide for moving from Gmail  - 24:10

Jason Fried and David Heinemeier Hansson held a livestream session where they answered audience questions about Hey, Basecamp's new email service. In Part One, they discuss feature requests, customer support, and plans for hiring. The full Q&A can be viewed on YouTube.Show NotesHEY.com - 00:10Jason Fried on Twitter | DHH on Twitter - 00:24Jason and David's remote work Q&A, Part 1 and Part 2 - 1:03Q1: What's your suggestion for managing the Feed? - 1:29Q2: What are you going to do about signatures? - 5:03Q3: What's a feature you've gotten the most requests for that you won't bring to HEY? - 6:13Q4: Who led UI/UX for HEY, and do you do any user research? - 8:48Q5: What's the intended purpose of the Previously Seen section? - 9:57Q6: Having support with actual humans for an email service seems unique. Are you planning to lean into that with your marketing? - 11:33Q7: What's your vision for enterprise HEY adoption? - 13:49Q8: What about accessibility? - 16:11Q9: What about recruiting? - 16:45Q10: Do you recycle email addresses after someone stops paying? - 20:05Q11: Do you offer monthly subscriptions? - 22:35Q12: Now that you've launched, is there anything you wish you would have done differently? - 26:07@heyhey on Twitter - 31:50