REWORK

Imagine a corporate privacy policy on a website that was actually comprehensible and written by and for human beings. We talk to companies who have done just this, and what it means to build a business that has respect for privacy baked in from the outset. We also talk to a researcher who's witnessed the difficulty of navigating online privacy settings.Show NotesMark Asquith's website | Twitter | Instagram - 00:21Captivate.fm, part of Rebel Base Media - 00:28Captivate’s privacy policy - 1:25Hana Habib's website - 2:57GDPR -  3:16CCPA - 3:18The study on privacy usability that Hana and her team published (PDF) - 3:46Kaitlin Maud on Twitter | Instagram - 6:13Rain or Shine Recruiting - 6:14Rain or Shine Recruiting’s privacy policy - 11:50Ryan Jones on Twitter - 13:16Flighty - 13:18Flighty’s privacy policy - 17:15“A Hosty Retreat,” our episode about switching podcast hosts over privacy concerns -23:00"Overcast's latest beta update tells listeners which podcasts are tracking them" (The Verge) - 23:06Full Transparency Mode - 23:23Transistor - 29:50

We do a quick check-in with Basecamp CEO Jason Fried about what he's been up to since launching HEY in June. He talks about running the company as the pandemic stretches on, the importance of not making promises, and learning to swim.Show Notes"Greetings from Mojito Island," our check-in episode with DHH - 00:14"Hey, What's Going On?", our episode launching HEY - 00:43HEY for Work - 2:47“Don’t Promise” (Signal v. Noise) - 3:51“Something’s Broken,” our episode on recent downtime - 4:58Coalition for App Fairness - 12:43Learn more about our conflict with Apple in our episode “Two Weeks” - 14:51Vox explainer on Apple, Epic Games, and Fortnite - 15:19 

Basecamp co-founder and CTO David Heinemeier Hansson has been on a not-totally-intended sabbatical from both work and Twitter, and on an entirely intended break from living in the U.S. He checks in from Europe to talk about how he's managing his time off as the boss, and what developments back at Basecamp briefly pulled him back into work. Show Notes“Two Weeks,“ our episode about the launch of HEY - 5:00Basecamp’s sabbatical policy - 5:23HEY for Work - 8:23HEY'S Paper Trail feature - 8:38The School of Life - 9:27It Doesn’t Have to be Crazy At Work by Jason Fried and DHH - 13:45"Take A Break," our episode on sabbaticals - 15:05“Something’s Broken,” our episode about recent outages - 15:58"All Bugs are Not Created Equal" from Getting Real - 21:04

Culture writer Anne Helen Petersen, author of the new book Can’t Even: How Millennials Became the Burnout Generation, comes on the show to talk about how the real estate agents of the reality show Selling Sunset embody toxic ideas around work, passion, and career success. Along the way, Anne and Wailin discuss Christine's outfits, how they can't tell Brett and Jason apart, that $40 million listing, and more! Show NotesAnne Helen Petersen on Twitter - 0:39Anne's newsletter, Culture Study - 0:43The original BuzzFeed News piece, "How Millennials Became the Burnout Generation" - 0:47Anne's book, Can’t Even: How Millennials Became the Burnout Generation - 0:52Selling Sunset - 1:53Wailin mentioned Selling Sunset in our episode "Apps Without Code" - 2:00A BuzzFeed News profile of reality show producer Adam DiVello - 3:23Laguna Beach: The Real Orange County - 3:25The Hills - 3:28Oppenheim Group - 3:42Jason Oppenheim on Instagram | Brett Oppenheim on Instagram - 5:36Mary Fitzgerald on Instagram - 7:04Heather Rae Young on Instagram - 8:51Amanza Smith on Instagram - 10:51"How does the commission work on Selling Sunset?" - 12:55Chrishell Stause on Instagram - 14:40Davina Potratz on Instagram - 16:14"Welcome to Airspace: How Silicon Valley helps spread the same sterile aesthetic across the world" (The Verge)  - 24:02"Hollywood Hills stunner from 'Selling Sunset' sells for $35.5 million" (Los Angeles Times) - 25:22Christine Quinn on Instagram - 26:13A roundup of Christine’s outfits - 27:28Errol Morris films on the Criterion Channel - 32:41

Basecamp recently suffered three outages in a week. Programming lead Jeremy Daer and director of operations Troy Toman come on the show to discuss their approach to customer communication around these kinds of incidents. They talk about public accountability, mental health, and why the human side of incident response is just as critical as the technical details. (Read Jeremy's post and Troy's post on Signal v. Noise.)Show NotesTroy Toman on Twitter - 00:04Basecamp's policy on summer hours - 00:15Jeremy's Signal v. Noise post - 1:35Troy's Signal v. Noise post - 1:38Jeremy Daer on Twitter - 2:58Basecamp's status page showing its uptime percentages - 3:55The Big Integer incident was covered on Rework | in this Signal v. Noise post  - 4:36

Basecamp has closed its physical office after a 10-year run in Chicago's West Loop area. In this episode, we say good-bye to the neighborhood and two of its businesses. J.P. Graziano and un-cooked are small, family-owned restaurants on either side of the longevity spectrum: Jim Graziano is the fourth-generation owner of an Italian food importer-turned-sandwich shop, and Jeremy Jones opened his vegan grab-and-go place with his mother and wife in July. Jim and Jeremy talk about weathering the pandemic as independent restaurant owners.Show NotesOur previous episode about closing the Chicago office - 00:21J.P. Graziano Grocery Company website | Instagram | Twitter - 2:15un-cooked website | Instagram - 7:29Collective Resource Compost - 12:27Strength in the City | fundraising campaign for their mentorship program with SRV - 20:17Taste Real Chicago - 34:03

A group of startup founders, investors, and thinkers are reimagining corporate ownership to take into account all of the people who help build the business—not just executives and investors, but customers, users, and suppliers. Their vision for Exit to Community is outlined in this zine, and two of its authors come on Rework to talk about their vision for a more equitable and inclusive end game for tech startups.Show NotesZebras Unite website | Twitter - 1:18"Exit to Community: A Community Primer" zine - 1:24Mara Zepeda on Twitter | Mara's previous interview on Rework - 1:52Hearken and Switchboard's merger - 1:56Nathan Schneider's website | Nathan on Twitter - 2:11Media Enterprise Design Lab - 2:17"Meetup to the People: How a Zebra could Rise from a Unicorn's Fall" (Medium) - 4:41"Meetup was a darling of the tech industry. But can it survive WeWork?" (NBC News) - 4:45ESOP - 10:49The #WeAreTwitter #Buy Twitter campaign - 20:17Exit to Community peer learning cohort - 21:50

We're back from our August hiatus! To kick things off, we have a conversation with Tara Reed, the CEO of Apps Without Code. She started an online art advising business without knowing how to code, and that early success led to an entire company and educational program that teaches others how to do the same. Tara talks about her career, the tools she uses, and why she hates the term "non-technical founder."Show NotesSelling Sunset on Netflix - 00:42The Hills - 00:54 A BuzzFeed News profile of the reality show producer behind Selling Sunset and The Hills - 1:04Columbo - 1:30IMDb TV - 1:40Wailin discusses her idea for an app to help you choose a streaming provider at the end of this episode - 1:56Tara Reed on Twitter | LinkedIn - 2:36Apps Without Code - 2:41Google Offers - 4:06"Sources: Groupon rejects Google's $5 billion offer" (story co-written by Wailin in the Chicago Tribune, 2010) - 4:10Kollecto - 5:05Strikingly - 6:57Kollecto on Product Hunt - 8:02Kollecto on BetaList - 8:03SurveyGizmo - 9:40500 Startups - 9:52Bubble - 11:25Zapier - 13:13Tara's TEDx Detroit talk - 17:07The apps Tara teaches are: Glide | Mighty Networks | Sharetribe | Thinkific | CloudMatch - 17:48Spark AR - 21:05Apps Without Code's free class | bootcamp - 24:36Jek Porkins - 25:23Wedge Antilles - 25:35

Basecamp co-founder David Heinemeier Hansson sparked a national controversy this week when he posted a series of livid tweets about how his wife received a much lower credit limit than he did on their Apple Cards, despite applying with the same financial information. What began as a rant against opaque algorithms turned into a regulatory investigation and more. In this episode, Dr. Ruha Benjamin of Princeton University and entrepreneur Mara Zepeda, co-founder of the XXcelerate Fund and Zebras Unite, talk about how the tech and financial sectors perpetuate systemic inequalities and how to start repairing the damage—or building something more equitable and inclusive from the ground up.

In the spring of 2019, Danny Caine, the owner of the Raven Book Store in Lawrence, Kansas, overheard a customer saying she could buy a new hardcover online for $15. Danny took to Twitter to explain the economics of independent bookstores and the thread went viral, putting the 32-year-old small business in the national spotlight. Danny comes on Rework to talk about why his activism and outspoken stance against Amazon haven’t just felt right, but been good for business too.