REWORK

In 2019, Basecamp released Shape Up, a digital book by head of product strategy Ryan Singer about our approach to product development. Since then, Ryan has added sections in response to reader feedback and released a print edition. Ryan comes back on Rework to talk about connecting with other business owners using Shape Up, and how he approached the editing, design, and distribution of the physical book without going through traditional publishing channels.Show NotesOur episode introducing Shape Up - 00:10Ryan Singer's Twitter | website | newsletter - 00:13Shape Up: Stop Running in Circles and Ship Work that Matters - 00:16Basecamp's other books - 00:43Six-week cycles - 3:08Setting the appetite - 3:36Principles of shaping - 4:29Hill charts - 5:20What about bugs? - 9:48HEY - 10:33Making new products - 11:19Basecamp merch store - 16:21Notability - 16:57Ryan's live sessions are on the Shape Up page - 17:24Ryan's Shape Up Live session with Adam Wathan of Tailwind CSS - 19:34

Unlimited paid time off is a common perk in the tech industry, but as one company discovered, an open-ended vacation policy led to confusion and even burnout. Dan Jimenez of Chatbooks comes on Rework to talk about how they shifted from unlimited to mandatory PTO, and how they're recalibrating expectations for work, productivity, and rest during a turbulent time.Show Notes"How the 'Knives Out' Costume Designer Chose Chris Evans' Perfect Sweater" (The Hollywood Reporter) - 1:50"27 Days in Tokyo Bay: What Happened on the Diamond Princess" (Wired) - 2:16Wailin and Shaun discussed how they spent their sabbaticals in "The Bean Machine" - 2:51Basecamp's PTO policy - 3:11We addressed our PTO policy change in "It Doesn't Have to be Crazy at Work - Part 1" and "Rework Mailbag 1 - Part 2" - 3:25Dan Jimenez on LinkedIn | Twitter - 3:42Chatbooks - 3:45Nate Quigley, CEO of Chatbooks - 5:49Rachel Hofstetter, CMO at Chatbooks - 18:37Dan Jimenez's Twitter thread about changing Chatbooks' PTO policy - 19:36"What is Hygge?" - 23:35John Wick - 24:18Boy Smells - 24:35literary candles from Hearth & Hammer - 24:39We featured Hearth & Hammer on the episode "Bubble Wrap and Prayers" - 24:42A24 x Joya film genre candles - 24:47Bath & Body Works white pumpkin candle - 26:42Shaun gets his togarashi from Third Street Market in Whitefish, Montana - 27:07

More than ever, the tech industry is re-thinking how work gets done and how great ideas come to light when people are no longer linked by their physical location. In this episode, we have frank but hopeful conversations with Deldelp Medina of Black & Brown Founders and Michael Berhane of People Of Color In Tech. They talk about the ongoing work of building intentional communities in tech and modeling what it means to truly trust and support each other.Show Notes"Duty Calls," the famous XKCD comic - 00:18"How Remote Work Could Destroy Silicon Valley" (Marker) — 00:40"'Rich people leave, artists and queerdos return': is San Francisco's tech exodus real or a fantasy?" (The Guardian) - 1:09Deldelp Medina on LinkedIn | Twitter - 2:07Black & Brown Founders website | Twitter | Instagram - 2:10History Channel article on the 1978 murders of San Francisco Mayor George Moscone and Supervisor Harvey Milk - 2:41PBS article on Jim Jones and The Peoples Temple in Guyana - 2:46Ruth Asawa - 5:15BMUG (Berkeley Macintosh Users Group) - 6:34Michael Berhane on LinkedIn | Twitter | Instagram - 11:26POCIT (People Of Color In Tech) website | Twitter | Instagram - 11:29POCIT newsletter - 17:39Techish podcast - 17:50Techish co-host Abadesi Osunsade - 17:58The Lean Startup - 20:20Aniyia Williams - 25:51

Better Product is a podcast by Innovatemap, a digital product agency. We are playing their episode featuring Basecamp's marketing designer, Adam Stoddard, who joins them to talk about Basecamp's design philosophy and the thought process behind the look of HEY.com. Show NotesAdam Stoddard on Twitter - 1:04Basecamp co-founder and CTO David Heinemeier Hansson discussed Superhuman in a previous Rework episode - 12:20"Superhuman is Spying on You" by Mike Davidson - 13:23HEY's pixel tracker blocking feature - 13:33

We talk to two very different small businesses about their Babies at Work programs, where new parents can have their infants with them at the office. With COVID sending so many office workers home—and pushing women out of the workforce altogether—acknowledging employees' whole selves is more important than ever. The companies in today's episode talk about how they've adapted their programs for a work-from-home-during-a-pandemic reality.Show NotesLeah Silber on Twitter - 00:05Tilde - 00:58Leah's 2017 essay, "Babies at Work: It's Weird that it's Weird" - 1:06Our episode where Basecamp employees answered questions about working from home with kids - 2:36"865,000 women left the workforce in September" (The 19th) - 2:48“We’re just beginning to understand the extent of Covid-19’s feminist nightmare” (MSNBC) - 3:05W.S. Badger Company - 3:43Badger’s Babies at Work program - 4:09"Parents Got More Time Off. Then the Backlash Started." (NYT) - 18:47Parenting in the Workplace Institute - 24:03

Imagine a corporate privacy policy on a website that was actually comprehensible and written by and for human beings. We talk to companies who have done just this, and what it means to build a business that has respect for privacy baked in from the outset. We also talk to a researcher who's witnessed the difficulty of navigating online privacy settings.Show NotesMark Asquith's website | Twitter | Instagram - 00:21Captivate.fm, part of Rebel Base Media - 00:28Captivate’s privacy policy - 1:25Hana Habib's website - 2:57GDPR -  3:16CCPA - 3:18The study on privacy usability that Hana and her team published (PDF) - 3:46Kaitlin Maud on Twitter | Instagram - 6:13Rain or Shine Recruiting - 6:14Rain or Shine Recruiting’s privacy policy - 11:50Ryan Jones on Twitter - 13:16Flighty - 13:18Flighty’s privacy policy - 17:15“A Hosty Retreat,” our episode about switching podcast hosts over privacy concerns -23:00"Overcast's latest beta update tells listeners which podcasts are tracking them" (The Verge) - 23:06Full Transparency Mode - 23:23Transistor - 29:50

We do a quick check-in with Basecamp CEO Jason Fried about what he's been up to since launching HEY in June. He talks about running the company as the pandemic stretches on, the importance of not making promises, and learning to swim.Show Notes"Greetings from Mojito Island," our check-in episode with DHH - 00:14"Hey, What's Going On?", our episode launching HEY - 00:43HEY for Work - 2:47“Don’t Promise” (Signal v. Noise) - 3:51“Something’s Broken,” our episode on recent downtime - 4:58Coalition for App Fairness - 12:43Learn more about our conflict with Apple in our episode “Two Weeks” - 14:51Vox explainer on Apple, Epic Games, and Fortnite - 15:19 

Basecamp co-founder and CTO David Heinemeier Hansson has been on a not-totally-intended sabbatical from both work and Twitter, and on an entirely intended break from living in the U.S. He checks in from Europe to talk about how he's managing his time off as the boss, and what developments back at Basecamp briefly pulled him back into work. Show Notes“Two Weeks,“ our episode about the launch of HEY - 5:00Basecamp’s sabbatical policy - 5:23HEY for Work - 8:23HEY'S Paper Trail feature - 8:38The School of Life - 9:27It Doesn’t Have to be Crazy At Work by Jason Fried and DHH - 13:45"Take A Break," our episode on sabbaticals - 15:05“Something’s Broken,” our episode about recent outages - 15:58"All Bugs are Not Created Equal" from Getting Real - 21:04

Culture writer Anne Helen Petersen, author of the new book Can’t Even: How Millennials Became the Burnout Generation, comes on the show to talk about how the real estate agents of the reality show Selling Sunset embody toxic ideas around work, passion, and career success. Along the way, Anne and Wailin discuss Christine's outfits, how they can't tell Brett and Jason apart, that $40 million listing, and more! Show NotesAnne Helen Petersen on Twitter - 0:39Anne's newsletter, Culture Study - 0:43The original BuzzFeed News piece, "How Millennials Became the Burnout Generation" - 0:47Anne's book, Can’t Even: How Millennials Became the Burnout Generation - 0:52Selling Sunset - 1:53Wailin mentioned Selling Sunset in our episode "Apps Without Code" - 2:00A BuzzFeed News profile of reality show producer Adam DiVello - 3:23Laguna Beach: The Real Orange County - 3:25The Hills - 3:28Oppenheim Group - 3:42Jason Oppenheim on Instagram | Brett Oppenheim on Instagram - 5:36Mary Fitzgerald on Instagram - 7:04Heather Rae Young on Instagram - 8:51Amanza Smith on Instagram - 10:51"How does the commission work on Selling Sunset?" - 12:55Chrishell Stause on Instagram - 14:40Davina Potratz on Instagram - 16:14"Welcome to Airspace: How Silicon Valley helps spread the same sterile aesthetic across the world" (The Verge)  - 24:02"Hollywood Hills stunner from 'Selling Sunset' sells for $35.5 million" (Los Angeles Times) - 25:22Christine Quinn on Instagram - 26:13A roundup of Christine’s outfits - 27:28Errol Morris films on the Criterion Channel - 32:41

Basecamp recently suffered three outages in a week. Programming lead Jeremy Daer and director of operations Troy Toman come on the show to discuss their approach to customer communication around these kinds of incidents. They talk about public accountability, mental health, and why the human side of incident response is just as critical as the technical details. (Read Jeremy's post and Troy's post on Signal v. Noise.)Show NotesTroy Toman on Twitter - 00:04Basecamp's policy on summer hours - 00:15Jeremy's Signal v. Noise post - 1:35Troy's Signal v. Noise post - 1:38Jeremy Daer on Twitter - 2:58Basecamp's status page showing its uptime percentages - 3:55The Big Integer incident was covered on Rework | in this Signal v. Noise post  - 4:36