REWORK

Imagine if gig workers like rideshare drivers or grocery shoppers were compensated for their labor through ownership stakes in the Lyfts and Instacarts of the world. Imagine if companies distributed profits not just to founders and investors, but to their employees and customers. Start.coop is an accelerator for startups that are doing just this—reimagining concepts like scale, investment, and governance under a cooperative ownership structure, and trying to create a more equitable economic system in the process.Show NotesExit to Community - 00:13Start.coop | Twitter | LinkedIn - 00:37Greg Brodsky on Twitter | LinkedIn - 00:54Greg's dad, Howard Brodsky - 1:25Greg was on the board of directors of the Cooperative Development Institute, a nonprofit for coops - 1:38Start.coop's graduates - 2:29Jessica Mason on Twitter | LinkedIn - 2:5440 Acre Cooperative - 5:31The U.S. Federal Reserve says the typical white American family has 8x the wealth of the typical Black family - 6:50Equitable Economy Fund - 7:20Driver's Seat Cooperative - 11:11Twitter discussion about imagining Apple as a coop - 12:56

Basecamp co-founders Jason Fried and David Heinemeier Hansson talk about HEY World, a new feature of the HEY email service where customers can create a super simple blog. HEY World has no templates, no endless scroll, no ads, no trackers, and no JavaScript. It represents Basecamp's attempt to create a Web 1.0 typewriter for our current digital age. In this episode, we talk about the return of blogging, countering abuse, and the sunsetting of Basecamp's long-running Signal v. Noise blog. Stay tuned until the end for a chance to win some Basecamp bucks! And by Basecamp bucks, we mean actual American dollars. Show NotesHEY - 00:17Jason's post announcing HEY World - 00:22Signal v. Noise - 00:34The dumpster fire project - 2:02Jason on HEY World - 3:10David on HEY World - 3:13"Pick A Fight (on Twitter)," a vintage episode about David's relationship with Twitter - 3:28"100% Facebook-Free," our episode about getting Basecamp off Facebook and Instagram - 4:40"Two Weeks," our episode about launching HEY and running afoul of Apple - 5:21Berkshire Hathaway's website - 18:23The.Ink, Anand Giridharadas' newsletter - 18:45The Lefsetz Letter - 20:21HEY's Screener - 27:20HEY's Shield - 27:44Basecamp's "Until the end of the Internet" policy - 30:56Greymatter - 31:34David and Jason talk about how they met via email in this episode - 31:58

Equilibria, a company that makes CBD products for women, has a team of dedicated dosage specialists who do one-on-one consultations with customers. During the pandemic, this team has taken on an unprecedented amount of customer support—bearing witness to the heightened stress and anxiety that their customers are feeling around job security, caregiving, and family life. Equilibria's Marcy Capron Vermillion and Maia Reed come on Rework to talk about helping this team maintain their own stores of emotional energy.Show Notes"Women Tending to Their Basic Needs Is Not Self-Care" by Meredith Ethington - 00:12"This Is A Primal Scream," the New York Times' special report on American mothers' mental health crisis - 1:02Equilibria website | Instagram - 1:13Marcy Capron-Vermillion - 2:20Maia Reed - 3:39Illinois Women in Cannabis - 4:25Ellementa - 4:28Laura van Dernoot Lipsky of The Trauma Stewardship Institute - 12:12

A career climbing the ladder in tech and software left Jesse Noller feeling disillusioned and isolated. He found connection, community, and purpose in a different kind of complex distributed system—mushrooms. Today he's the proprietor of a spore-to-table business called The Humble Fungus. (Content warning: This episode mentions suicide.)For free and confidential emotional support, you can contact the National Suicide Prevention Lifeline at 1-800-273-8255.Show NotesJesse Noller on Twitter | Instagram - 1:02The Humble Fungus website | YouTube | Facebook - 1:10Community Food Share in Louisville, CO - 3:32The Humble Fungus "About Us" page - 14:12The Humble Fungus on Patreon - 20:50

Basecamp recently set out to do a carbon accounting, looking at the company's emissions, as well as meaningful ways to offset and mitigate those impacts. Jane Yang and Elizabeth Gramm, the two Basecampers who took on this daunting and nuanced project, come on the show to discuss not just the work itself, but how they've been processing the fear, skepticism, grief, and hope that come with trying to address the climate crisis.Show NotesThe United Nations 2018 special report on global warming of 1.5ºC (PDF) - 1:52"Why Air Quality Matters," David Heinemeier Hansson's presentation to the company about indoor air quality - 2:26The Uninhabitable Earth by David Wallace-Wells - 4:01Explainer on Scope 1, 2, and 3 emissions - 5:46Basecamp's former office in Chicago - 6:22"Spending in the Clouds," our episode about looking for savings on Basecamp's cloud services - 6:59Books by Basecamp - 10:18"Towards carbon negativity," Jane's first post about the project on Signal v. Noise - 10:56"Want to Do Something About Climate Change? Follow the Money" (NYT) - 13:05"You Never Forget George Pappageorge," our episode about closing the Chicago office - 16:25Microsoft's Sustainability Calculator for its cloud services - 17:59"Basecamp has offset our cumulative emissions through 2019," Jane's follow-up post on SvN - 22:09Cool Effect - 25:05GoClimate - 25:06ClimateAction.Tech - 26:08Wholegrain Digital - 26:35"The Chicago plant that sparked a hunger strike amid environmental racism claims" (The Guardian) - 27:04350.org - 27:38Elizabeth's Reading RecommendationsA January 2021 article by David Wallace-Wells about the pandemic and climate changeWhat We Think About When We Try Not To Think About Global Warming, Per Espen StoknesHope and Grief in the Anthropocene, Lesley HeadThe Sixth Extinction, Elizabeth KolbertThe Ecology of Wisdom, Arne NaessThe Mushroom at the End of the World, Anna Tsing<

Comfort and joy were in short supply this year, but we're doing our best to end 2020 on a cozy note. Merissa of Basecamp support talks about surprising customers with gifts throughout the year, whether it's to thank them for their fandom or apologize for a disappointing experience. Then Wailin shares a few items from her 2020 gift guide, and Joan of Basecamp customer support reviews a scented candle. Wishing all of our listeners a restful holiday season, and we'll see you in 2021!Show NotesFabric in Flames - 00:35love languages - 3:15Basecamp merch store - 6:15Elami - 10:42Voluspa - 14:29Packed With Purpose - 15:32Gift Boss - 15:58Greetabl - 16:15Barefoot Dreams blankets - 17:13Minky Couture blankets - 17:19Oprah's Favorite Things - 17:35Barefoot Dreams CozyChic Lite Circle Cardigan - 19:05Glerups slippers - 19:28Solo Stove - 20:06Corksicle Classic stemless wine tumbler - 20:25Parks Project x Rumpl sherpa blanket - 20:46Spindrift subscription - 21:25Mason Cash cane mixing bowls - 21:46Neogen A-Clear Soothing Clear Spot Patch - 23:06Ello Tidal 20-ounce Glass Tumbler with Lid - 23:58Joan Stewart on Twitter - 24:35Shaun reviewed the Boy Smells "Polyamberous" candle in our previous episode - 24:48Kacey Musgraves "Slow Burn" collection - 25:53IKEA's special edition candles - 26:18"Amber" by 311 - 27:45

HEY launch, App Store, we can’t take it anymoreAntitrust, masks a must, let’s go eat the upper crustComfy pants, TikTok dance, POTUS rants, protest chantsCOVID cruise can't disembark, David's back in DenmarkWe didn’t start the fire—well, in this case we did.Show NotesAndy Didorosi on Twitter - 00:09"Meet Andy," our episode about Andy joining Basecamp - 00:18Signal v. Noise - 00:33Adam Stoddard on Twitter - 1:36HEY - 2:22H.E.R.L. - 2:50The dumpster fire livestream - 4:38Detroit Bus Company - 5:59Nathan on Twitter - 6:48Raspberry Pi - 9:10Recycle Here (Facebook) - 12:30Ben Wolf of Ferrous Wolf Fabrication (Instagram) - 14:42Monica Dubray - 14:51Eric Froh (Instagram) - 14:53Josh Bacon on Twitter - 15:03"The Making of a Dumpster Fire" (SvN) - 25:31Polyamberous candle from Boy Smells - 29:08Kacey Musgraves collab with Boy Smells - 29:33

Basecamp is winding down a busy year with one more thing: the rollout of its HEY email service for the workplace. Co-founders Jason Fried and David Heinemeier Hansson talk about privacy, marketing, onboarding, and the other considerations that went into making HEY for Work. They also reflect on the roller coaster ride of the last year.Show NotesHEY - 00:41HEY for Work - 00:46Jason Fried on Twitter - 00:56DHH on Twitter - 00:57HEY's spy pixel blocker - 14:12"The Spy Who Emailed Me," one of our episodes about tracking pixels - 14:35"Two Weeks," our episode about the chaotic launch of HEY - 17:05"Winston Sat At His Computer," one of our episodes about worker surveillance - 19:24"Don't Promise" (Signal v. Noise) - 27:16DHH did not write this copy about hygge for the Danish tourism board - 32:48

In the last several years, a group of Basecamp customer support representatives has developed an expertise around "on-call support," or tackling some of the thornier technical issues that require diving into the code base of our applications. This team of self-taught specialists grew out of curiosity, creativity, and an approach to programming that emphasizes fixing over building. Show NotesBasecamp's customer support team - 00:13Jim Mackenzie on Twitter - 00:55Jamis Buck on Twitter - 3:18Jamis adapted his original Basil & Fabian on-call notes into a series that teaches newbies about algorithms and computer science. You can read Basil & Fabian on Jamis' website or on Kindle - 3:27Dan Kim is now a programmer on Basecamp's Android team - 5:57how to make templates in Basecamp 2 - 6:30Wikipedia's explanation of traceroutes - 13:54Kibana is another technical tool used at Basecamp - 14:55our episode about holding office hours - 16:05Rosa on Twitter - 16:07

Since releasing Shape Up, the book by Basecamp's Ryan Singer about our approach to product development, we've heard from other companies who've also adopted this methodology. David Nichols is the co-founder and CEO of Loupe, a company that helps design machines for clients in sectors from aerospace to packaging. He comes on Rework to talk about using Shape Up principles with clients who come from a world of complex contracts and project overruns. Show NotesOur previous episode, "Shape Up: The Print Edition" - 00:11Shape Up - 00:16David Nichols on Twitter - 00:45Loupe - 00:49Six-week cycles - 7:56Circuit breaker - 13:50Loupe's explanation of how they "Ship in Six" - 17:30Our episode introducing Shape Up - 24:52We featured Hearth & Hammer on the episode "Bubble Wrap & Prayers" - 28:02