InsTech - insurance & innovation with Matthew Grant & Robin Merttens

Matthew Grant, Robin Merttens and Paolo Cuomo reunite for a special InsTech London Partners’ Chat to celebrate the 100th episode of the podcast. Reflections on the past five years of insurance and insurtech, plus thoughts on what’s next for the industry. Talking points include: How and why InsTech London was created The birth of insurtech Changing perceptions of technology Reducing the protection gap The power of community in insurance If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on Linkedin. Find out what we are up to at InsTech London and sign up to our newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to an InsTech London podcast, or reading the accompanying transcript, you can claim up to 0.5 CPD hours towards the CII member CPD scheme. Complete the InsTech London Podcast Feedback Survey to claim your CPD time.

Without a good understanding of their clients - both at the time of underwriting and during claims - insurers are increasingly going to struggle to offer the right products, at the right price to the right people.  With a background in military intelligence, Forbes McKenzie knows how to combine the data obtained from technology, with that gathered from the essential Human Intelligence. He's used this to great effect in building MIS. Forbes talks to Matthew on Episode 99 to discuss the latest developments in collecting information ranging from satellites to doorbells to the One Under Lime coffee shop.  Talking points include: Establishing MIS in the Lloyd’s marketplace How clients are using MIS data Latest developments and sources of data in aerial imagery Crowdsourcing and new data sources Integrating through APIs If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on Linkedin. Find out what we are up to at InsTech London and sign up to our newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to an InsTech London podcast, or reading the accompanying transcript, you can claim up to 0.5 CPD hours towards the CII member CPD scheme. Complete the InsTech London Podcast Feedback Survey to claim your CPD time.

Katie Crook-Davies and Rajasree Variyar are the hosts of the Risky Mix Podcast which features conversations on making insurance more diverse and inclusive. They join Matthew Grant on Episode 98 to discuss their own experiences of working in the industry, raising awareness of careers opportunities and changing consumer perceptions of insurance. Other talking points include: The value of diversity for innovation Differing attitudes between insurtechs and incumbents Funding challenges for female founders Attracting young talent to the industry Rethinking how we work following Covid-19 If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on Linkedin. Find out what we are up to at InsTech London and sign up to our newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to an InsTech London podcast, or reading the accompanying transcript, you can claim up to 0.5 CPD hours towards the CII member CPD scheme. Complete the InsTech London Podcast Feedback Survey to claim your CPD time.

Andrew Johnston is Global Head of InsurTech at Willis Re and responsible for the team that produces the Willis Quarterly InsurTech Briefing. Using data and resources from around the world, the briefings have become a great way to keep track of current trends around companies providing technology solutions for insurance. Andrew joined Matthew Grant on Episode 97 to discuss: The diversification of insurtech Success factors for start-ups Changing attitudes around fundraising Trends among investors The growth of Google and Amazon in insurance If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on Linkedin. Find out what we are up to at InsTech London and sign up to our newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to an InsTech London podcast, or reading the accompanying transcript, you can claim up to 0.5 CPD hours towards the CII member CPD scheme. Complete the InsTech London Podcast Feedback Survey to claim your CPD time.

After spotting a gap in the market, Adam Richards co-founded Albany Group to build technology solutions to help insurers improve their supplies and claims processes, and how they interact with their partners. Listen here or on Apple Podcasts, Spotify, and Google Podcasts. Adam is joined by Andy Stevenson, a former Albany client now helping to expand the business, talk to Matthew about how their risk and intelligence software helps with supply chain management and improving operational resilience. Talking points include: Self-funding vs external funding The problems with supply chains Building software solutions around customer feedback Switching to no-code solutions Advice for finding technology partners If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on Linkedin. Find out what we are up to at InsTech London and sign up to our newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to an InsTech London podcast, or reading the accompanying transcript, you can claim up to 0.5 CPD hours towards the CII member CPD scheme. Complete the InsTech London Podcast Feedback Survey to claim your CPD time.

Digital innovation agency Dock9 helps incumbents catch up with the start-ups. Its client list ranges from small Lloyd’s brokers to global insurers, such as Arch and Assurant. Managing Director and Founder Mark Lusted joins Matthew to discuss what insurtech has taught insurers about digital engagement. Talking points includes: Best practices for user engagement Getting senior management excited about user testing  Designing portals and websites for brokers The rise of chatbots during Covid-19 If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on Linkedin. Find out what we are up to at Instech London and sign up to our newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to an InsTech London podcast, or reading the accompanying transcript, you can claim up to 0.5 CPD hours towards the CII member CPD scheme. Complete the InsTech London Podcast Feedback Survey to claim your CPD time.

Many companies from outside of insurance are now realising that their data, customers and distributions can be very valuable for insurers and their clients.  One of these is SafetyCulture. Its inspections app iAuditor is today used by over 1,000,000 workers in 85 countries to help companies monitor, measure and improve their health and safety. Insurers such as QBE, Zurich and Aviva are finding that companies that have embedded the use of iAuditor into their processes and culture have a greater chance of preventing losses. Dan Joyce, General Manager EMEA at SafetyCulture, joins Matthew on to discuss the problems the company's technology addresses and the value being generated from client data.   Topics include:  Why it takes alot of work to build a simple solution   How iAuditor is being used to manage COVID-19 restrictions Why insurers are choosing SafetyCulture How companies are using iAuditor for claims defensibility Future plans and new product launches If you are enjoying our discussions please leave us a review on which ever podcast platform you use. You can also contact Matthew Grant on Linkedin. Find out what we are up to at Instech London and sign up to our newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to an InsTech London podcast, or reading the accompanying transcript, you can claim up to 0.5 CPD hours towards the CII member CPD scheme. Complete the InsTech London Podcast Feedback Survey to claim your CPD time.

Maintaining growth is hard, no matter how good the technology. Novidea was founded in 2009 and today provides its technology platform to 90 brokers and MGAs in 20 countries. Lianne Trantz, VP Marketing, Novidea, joins Matthew Grant to discuss how she has brought together her experience and lessons from marketing in industries outside of insurance (such as advertising), along with her personal experience in technology to create an integrated and fresh approach to marketing at Novidea. There are some great lessons here for anyone wanting to learn about best practices and new techniques. Listen here or on any decent podcast platform, including Apple Podcasts, Spotify, and Google Podcasts. Topics include: Best-practice learnings from working in Adtech and other sectors B2B insurance marketing – examples of techniques that work Differences in marketing approaches between the US, UK, and elsewhere The benefits of an integrated multi-channel approach (podcasts, webinars, LinkedIn, PR, etc) How to convert marketing activities to sales leads Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to an InsTech London podcast, or reading the accompanying transcript, you can claim up to 0.5 CPD hours towards the CII member CPD scheme. Complete the InsTech London Podcast Feedback Survey to claim your CPD time.

In the week that Lemonade had its IPO, Matthew Grant has been speaking to another VC firm about what it’s looking for in its portfolio companies. Matthew spoke to Ollie Forsyth who has crammed a lot into only a few years. One of his current roles is community manager at Draper Esprit. Ollie comments on the current technology scene from the view of a millennial, and has advice for aspiring entrepreneurs and those wishing to benefit from what Draper Esprit offer. Ollie brings a different perspective to innovation from our usual guests. As well as a day job identifying late-stage technology companies, he has also run his own businesses and has hosted the popular "The Makers Podcast" for two years. Talking points from Episode 92 include:  Making your own way in the world How to get noticed as an entrepreneur Why now is a great time to hire talent What Gen Z customers are looking for from insurance The changing world of work post-pandemic Tell us what you think or contact Matthew Grant on Linkedin. Find out what we are up to at Instech London and sign up to our newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to an InsTech London podcast, or reading the accompanying transcript, you can claim up to 0.5 CPD hours towards the CII member CPD scheme. Complete the InsTech London Podcast Feedback Survey to claim your CPD time.

We are hearing alot about what the future is for insurance brokers - where they add value, how they are evolving and even, in some areas, whether they are relevant at all.  But when it comes to complicated insurance covers, the brokers that are expanding their traditional roles and moving into offering advice, analytics and data will continue playing a vital role for many years to come. Barnaby Rugge-Price, CEO of Hyperion X, one of the divisions of Hyperion insurance group joins Matthew Grant to discuss how they, as the technology arm of a fast growing broker, are expanding the company's offering to fit the changing needs of the customer. Listen now for more on: Using data to provide real benefits to clients Building a truly digital market strategy How Hyperion X works with the rest of the Hyperion Group Changing habits for the post-pandemic world Recruiting talent from outside the industry Tell us what you think or contact Matthew Grant on Linkedin. Find out what we are up to at Instech London and sign up to our newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to an InsTech London podcast, or reading the accompanying transcript, you can claim up to 0.5 CPD hours towards the CII member CPD scheme. Complete the InsTech London Podcast Feedback Survey to claim your CPD time.