InsTech - insurance & innovation with Matthew Grant & Robin Merttens

After spotting a gap in the market, Adam Richards co-founded Albany Group to build technology solutions to help insurers improve their supplies and claims processes, and how they interact with their partners. Listen here or on Apple Podcasts, Spotify, and Google Podcasts. Adam is joined by Andy Stevenson, a former Albany client now helping to expand the business, talk to Matthew about how their risk and intelligence software helps with supply chain management and improving operational resilience. Talking points include: Self-funding vs external funding The problems with supply chains Building software solutions around customer feedback Switching to no-code solutions Advice for finding technology partners If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on Linkedin. Find out what we are up to at InsTech London and sign up to our newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to an InsTech London podcast, or reading the accompanying transcript, you can claim up to 0.5 CPD hours towards the CII member CPD scheme. Complete the InsTech London Podcast Feedback Survey to claim your CPD time.

Digital innovation agency Dock9 helps incumbents catch up with the start-ups. Its client list ranges from small Lloyd’s brokers to global insurers, such as Arch and Assurant. Managing Director and Founder Mark Lusted joins Matthew to discuss what insurtech has taught insurers about digital engagement. Talking points includes: Best practices for user engagement Getting senior management excited about user testing  Designing portals and websites for brokers The rise of chatbots during Covid-19 If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on Linkedin. Find out what we are up to at Instech London and sign up to our newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to an InsTech London podcast, or reading the accompanying transcript, you can claim up to 0.5 CPD hours towards the CII member CPD scheme. Complete the InsTech London Podcast Feedback Survey to claim your CPD time.

Many companies from outside of insurance are now realising that their data, customers and distributions can be very valuable for insurers and their clients.  One of these is SafetyCulture. Its inspections app iAuditor is today used by over 1,000,000 workers in 85 countries to help companies monitor, measure and improve their health and safety. Insurers such as QBE, Zurich and Aviva are finding that companies that have embedded the use of iAuditor into their processes and culture have a greater chance of preventing losses. Dan Joyce, General Manager EMEA at SafetyCulture, joins Matthew on to discuss the problems the company's technology addresses and the value being generated from client data.   Topics include:  Why it takes alot of work to build a simple solution   How iAuditor is being used to manage COVID-19 restrictions Why insurers are choosing SafetyCulture How companies are using iAuditor for claims defensibility Future plans and new product launches If you are enjoying our discussions please leave us a review on which ever podcast platform you use. You can also contact Matthew Grant on Linkedin. Find out what we are up to at Instech London and sign up to our newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to an InsTech London podcast, or reading the accompanying transcript, you can claim up to 0.5 CPD hours towards the CII member CPD scheme. Complete the InsTech London Podcast Feedback Survey to claim your CPD time.

Maintaining growth is hard, no matter how good the technology. Novidea was founded in 2009 and today provides its technology platform to 90 brokers and MGAs in 20 countries. Lianne Trantz, VP Marketing, Novidea, joins Matthew Grant to discuss how she has brought together her experience and lessons from marketing in industries outside of insurance (such as advertising), along with her personal experience in technology to create an integrated and fresh approach to marketing at Novidea. There are some great lessons here for anyone wanting to learn about best practices and new techniques. Listen here or on any decent podcast platform, including Apple Podcasts, Spotify, and Google Podcasts. Topics include: Best-practice learnings from working in Adtech and other sectors B2B insurance marketing – examples of techniques that work Differences in marketing approaches between the US, UK, and elsewhere The benefits of an integrated multi-channel approach (podcasts, webinars, LinkedIn, PR, etc) How to convert marketing activities to sales leads Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to an InsTech London podcast, or reading the accompanying transcript, you can claim up to 0.5 CPD hours towards the CII member CPD scheme. Complete the InsTech London Podcast Feedback Survey to claim your CPD time.

In the week that Lemonade had its IPO, Matthew Grant has been speaking to another VC firm about what it’s looking for in its portfolio companies. Matthew spoke to Ollie Forsyth who has crammed a lot into only a few years. One of his current roles is community manager at Draper Esprit. Ollie comments on the current technology scene from the view of a millennial, and has advice for aspiring entrepreneurs and those wishing to benefit from what Draper Esprit offer. Ollie brings a different perspective to innovation from our usual guests. As well as a day job identifying late-stage technology companies, he has also run his own businesses and has hosted the popular "The Makers Podcast" for two years. Talking points from Episode 92 include:  Making your own way in the world How to get noticed as an entrepreneur Why now is a great time to hire talent What Gen Z customers are looking for from insurance The changing world of work post-pandemic Tell us what you think or contact Matthew Grant on Linkedin. Find out what we are up to at Instech London and sign up to our newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to an InsTech London podcast, or reading the accompanying transcript, you can claim up to 0.5 CPD hours towards the CII member CPD scheme. Complete the InsTech London Podcast Feedback Survey to claim your CPD time.

We are hearing alot about what the future is for insurance brokers - where they add value, how they are evolving and even, in some areas, whether they are relevant at all.  But when it comes to complicated insurance covers, the brokers that are expanding their traditional roles and moving into offering advice, analytics and data will continue playing a vital role for many years to come. Barnaby Rugge-Price, CEO of Hyperion X, one of the divisions of Hyperion insurance group joins Matthew Grant to discuss how they, as the technology arm of a fast growing broker, are expanding the company's offering to fit the changing needs of the customer. Listen now for more on: Using data to provide real benefits to clients Building a truly digital market strategy How Hyperion X works with the rest of the Hyperion Group Changing habits for the post-pandemic world Recruiting talent from outside the industry Tell us what you think or contact Matthew Grant on Linkedin. Find out what we are up to at Instech London and sign up to our newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to an InsTech London podcast, or reading the accompanying transcript, you can claim up to 0.5 CPD hours towards the CII member CPD scheme. Complete the InsTech London Podcast Feedback Survey to claim your CPD time.

Innovation is great, but one thing's clear from the last few years - no insurer can totally abandon its core legacy systems and switch to the latest technology in one simple move. Tony Grosso brings a breadth of practical experience from a career in IT, starting his own business, working at a leading US carrier and now running marketing for EIS Group. EIS was founded in 2008 and describes itself as providing a platform for high velocity insurance operations.  In this episode Matthew's discussion with Tony covers a wide range set of topics including: - the role that "coretech" has to link together Insurtech applications and established technology - what people want from insurers today - why thousands of APIs running in a headless function is a good thing (and what that means) - the work EIS is doing with Liberty Mutual and New Zealand based Tower Insurance - the results of the EIS survey on the insurer of the future, and why the biggest priority for 1/3 of respondents is to move beyond just insurance protection and add more value   And much more Tell us what you think or contact Matthew Grant on Linkedin here Find out what we are up to at Instech London at www.instech.london Sign up to our newsletter for a fresh view on the world every Wednesday morning Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to an InsTech London podcast, or reading the accompanying transcript, you can claim up to 0.5 CPD hours towards the CII member CPD scheme. Complete the InsTech London Podcast Feedback Survey to claim

Founded in 2016 by David Daiches and Dan Bratshpis INSHUR is an MGA making it easier for ride share drivers, including those covered by New York's TLC (Taxi and Limousine Commission), to get insurance coverage in the US and UK working closely with Uber, Lyft and others.  Recorded from INSHUR's offices in Brighton back in March and updated with a call to Paul Doran - VP Marketing (who spoke to us at our event recorded on episode 26 last April). Matthew's discussion with David  include: - How to get professional drivers confident in a new insurance coverage - Why speed is important when providing a quote - How they create and support their community of drivers - Risk profiles of electric cars versus traditional fuels And much more Tell us what you think or contact Matthew Grant on Linkedin here Find out what we are up to at Instech London at www.instech.london Sign up to our newsletter for a fresh view on the world every Wednesday morning   Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to an InsTech London podcast, or reading the accompanying transcript, you can claim up to 0.5 CPD hours towards the CII member CPD scheme. Complete the InsTech London Podcast Feedback Survey to claim your CPD time

Traditionally executive recruiting has relied alot on face to face meetings and personal contact. Whilst recruitment may have slowed down in the last few months it hasn't stopped. In this midweek episode from our occasional masterclass series, Matthew Grant is talking to Gavin Naimer, who has built a business recruiting senior executives for insurance companies and their partners, to find out what's happening. Topics include: - How to assess your candidates, or your next employer, from afar - The questions you must ask - What is the impact on slow down in other industries in bringing new talent into insurance - What have we learned about the benefits of interviewing remotely compared to the cost and logistical challenges of face to face? And much more Tell us what you think or contact Matthew Grant on Linkedin here Find out what we are up to at Instech London at www.instech.london Sign up to our newsletter for a fresh view on the world every Wednesday morning Resources: "Who, a method for hiring" by Geoff Smart and Randy Street Gavin Naimer on Linkedin  Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to an InsTech London podcast, or reading the accompanying transcript, you can claim up to 0.5 CPD hours towards the CII member CPD scheme. Complete the InsTech London Podcast Feedback Survey to claim your CPD time  

One of the fastest ways to find out what's making an impact right now when it comes to innovation in insurance is to talk to the people investing in, and advising to, the companies building new tools and technology. Florian Graillot has over 10 years of experience in investing and chose insurance as the market in which to launch his fund astorya.vc. Today the fund is investing in Aazzur, Wetterheld, Zelros and, in the few days since we recorded this interview, has announced its investment in Sesame it.  Florian is also well known as a daily commentator and publisher of fresh insights and breaking news in Europe's insurance and technology space.  Matthew Grant covers a wider range series of topics when he talks to Florian including: - the key themes that insurers care about  - which company's astorya has invested in and why. And what's next - how the insurance landscape has changed in the last year and what to expect next - how to efficiently source new investment opportunities - why Florian is committed to publishing content as well as managing his investment portfolio And much more Tell us what you think or contact Matthew Grant on Linkedin here Want to claim your InsTech London T-shirt? Leave a review and tell us at Hello@Instech.London A summary and transcript of this discussion is available on request Find out what we are up to at Instech London at www.instech.london Sign up to our newsletter for a fresh view on the world every Wednesday morning  Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to an InsTech London podcast, or reading the accompanying transcript, you can claim up to 0.5 CPD hours towards the CII member CPD scheme. Complete the InsTech London Podcast Feedback Survey to claim your CPD time.