The Chris Voss Show

Scaling Up Your Business with Herb Cogliano: Expert Insights AspireGrowthAdvisors.com About the Guest(s): Herb Cogliano is an experienced international executive business coach and CEO with expertise in scaling businesses. Leading his advisory practice, Herb utilizes the "Scaling Up" performance platform, derived from Verne Harnish's book "Mastering the Rockefeller Habits," to help business leaders achieve more freedom, develop accountability within their teams, and foster strong economic strategies. He is passionate about aiding growing companies to achieve industrial leadership by ensuring healthy cash flow and driving flawless execution. Herb formerly served as CEO of Sullivan and COO Designers, a distinguished technology staffing and workforce solutions firm. Episode Summary: In this episode of "The Chris Voss Show," host Chris Voss engages in an insightful discussion with Herb Cogliano, an international executive business coach and expert in scaling businesses. Herb shares vital strategies on how to elevate growth companies by instilling a sense of purpose through profit, fostering accountability, and driving flawless execution. Through his journey from an entrepreneurial family background to his current role, Herb explains how he supports business owners and leadership teams in achieving a higher valuation and reducing workplace drama. Herb offers detailed methodologies on overcoming the substantial barriers that business owners face while scaling up, particularly the challenges of leadership, sales and marketing, and innovating within rapidly changing market dynamics. Central to this discussion is the concept of building a high-value business with clear metrics for success, transparent accountability, and an active leadership role. Utilizing his experience and insights, he articulates how businesses can adapt to innovation, refine their market positions, and enhance cash flow to secure growth funding. Key Takeaways: Herb emphasizes the significance of building a company that aligns profits with purpose, thereby making substantial impacts on communities, clients, and employees. Identifying and nurturing next-level leadership within companies is crucial for effective scaling and achieving sustained growth. The episode outlines the necessity of creating clear, measurable KPIs to ensure employees understand their roles and performance expectations. Herb sheds light on the ongoing changes in remote work culture and its implications for company structures and employee satisfaction. Leadership accountability and consistent follow-up are paramount to ensuring robust decision-making and efficient business operations. Notable Quotes: "The more employees, the more locations, the more clients, the complexity to run the business increases and we get stuck." "You need a company that can show consistent growth — whether it's in sales, gross margin, profitability, or cash." "I think a company is a combination of our collective talents, and when we put those talents to good use, normally good outcomes happen." "Most entrepreneurs are very good in the beginning at delegating, but have a problem when they go to those people later." "We are a lifestyle company, some of us, and we enjoy keeping it small and focused. Nothing wrong with that."

Innovate or Die: Michelle Risinger on Social Impact Strategies Risingsolutions.co About the Guest(s): Michelle Risinger is the principal and founder of Rising Solutions, an internationally recognized innovation strategist, design thinker, facilitator, and public speaker. She has extensive expertise in training thousands of individuals in innovation and design thinking approaches. Michelle has a formidable portfolio of global innovation projects highlighted by notable organizations such as USAID, the U.S. Department of State, and the Gates Foundation. Her work is also featured in the critically acclaimed 2018 book "Lean Impact." Episode Summary: Welcome to another insightful episode of The Chris Voss Show, where today's discussion revolves around the imperative role of innovation in the social sector. Our esteemed guest, Michelle Risinger, delves into the critical need for research and development in the realm of social impact, emphasizing the alarming 15-20 year lag compared to the private sector. Through her expertise, Michelle champions the integration of innovative strategies to elevate global challenges, ensuring sustainability and relevance in rapid social change. In this engaging conversation, Michelle demystifies the intricacies of fostering an innovation culture, underscoring the importance of psychological safety and its implications on productivity. Listeners will gain insights into the fascinating world of chronobiology and learn the nuances of crafting a purpose-driven business. By addressing burnout and encouraging agility, Michelle provides a blueprint for organizations to stay ahead in a competitive landscape. Dive into this episode to explore how Rising Solutions is leveraging strategic partnerships to bring social innovations to life. Key Takeaways: Innovation is crucial for maintaining relevance and effectively addressing global social challenges. The social sector lags 15-20 years behind the private sector in innovation and requires concerted efforts to catch up. Cognitive performance is influenced by chronobiology, and workdays should be structured around peak performance hours. Psychological safety is foundational to nurturing an innovation-driven culture within organizations. Being a purpose-driven business means aligning projects and values towards social impact rather than solely focusing on profit. Notable Quotes: "In the social sector, we don't invest in R&D teams…and jokingly, we're referred to as being 15 to 20 years behind the private sector." "Innovation culture is predicated by psychological safety…that actually is the number one indicator of whether or not you have an innovation culture." "Chronobiology is…planning your workday around your peak cognitive hours." "Your workday should be designed around your peak performance, your peak cognitive performance." "We only work with clients who are trying to have a social impact…"

Cybersecurity Expert Kelvin Green on Protecting Businesses from Hacking Cybersecandi.com About the Guest(s): Kelvin Green is a seasoned IT and cybersecurity expert with over 20 years of experience. He has served in prominent roles such as the infrastructure and operations lead for the Kentucky Health Benefits Exchange and has designed security systems for the Navy. Beyond his technical expertise, Kelvin is a mental health advocate, bringing a personal understanding of behavioral analytics to his work. Currently, he is the founder of Cyber Second, a cybersecurity advisory company focused on helping organizations understand and implement effective security measures. Episode Summary: In this engaging episode of The Chris Voss Show, host Chris Voss invites cybersecurity expert Kelvin Green to share his insights on the evolving landscape of IT and cybersecurity. With a diverse background in supporting both public and private sectors, Kelvin highlights the complexity of protecting valuable data in an ever-connected world. His candid exploration of his career journey, which spans from working as a game tester to navigating the corridors of the Navy, provides a compelling narrative about resilience and growth. Kelvin presents his philosophy on cybersecurity, emphasizing that it’s not just about having the right tools but understanding the specific needs and behaviors of an organization. With AI-driven threats emerging, Kelvin warns of the critical need for businesses to rethink their data protection strategies. His company, Cyber Second, aims to bridge the gap between technology and human behavior, offering tailored solutions to help organizations be more resilient against cyber attacks. As the discussion unfolds, Kelvin’s passion for helping others through his unfortunate experiences, such as a past encounter with the legal system, demonstrates a deep commitment to not only security but also the human elements involved in technological challenges. Key Takeaways: Unique Perspectives: Kelvin Green offers a fresh take on cybersecurity by integrating user behavior analytics with traditional security measures. AI and Threats: The rise of AI technology not only enhances capabilities but also increases the sophistication of cyber attacks, making proactive security approaches essential. Resiliency in Cybersecurity: Kelvin stresses the importance of resilience and preparedness in countering threats to protect organizational reputation and critical services. Customized Security Solutions: Cyber Second provides personalized cybersecurity strategies, ensuring tools and processes align with each client's specific goals and operations. Impact of Personal Experience: Personal challenges have shaped Kelvin’s understanding of security, driving his mission to help businesses through adversity. Notable Quotes: "AI is not going to sleep tonight." "When you get hacked, the damage to your reputation is massive." "My goal is to connect you with the services that you need and help you to save money." "You don't wanna be down, you don't want to have the noise out there, the bad press."

Essential: How Distributed Teams, Generative AI, and Global Shifts Are Creating a New Human-Powered Leadership by Christie Smith, Kelly Monahan Amazon.com Discover and embrace the future of human-powered leadership In an era where the foundational elements of business are being disrupted, Essential: How Distributed Teams, Generative AI, and Global Shifts are Creating a New Human-Powered Leadership emerges as a crucial guide for leaders navigating the profound changes reshaping industries and markets worldwide. This book, penned by a team of seasoned business and leadership strategists, offers a radical and necessary perspective on management transformation, emphasizing the importance of human-centered leadership in meeting the full potential of the technology age. The authors explain how to: Unlock radical management transformation, demonstrating how to lead with humanity at the forefront, addressing changing attitudes about labor, management, and organizational goals in a way that fosters growth and innovation Adapt to the new business landscape, leveraging insights about managing distributed teams and incorporating emerging technologies like generative AI without losing the essence of your organization's talent and skills Achieve immediate, impactful change with realistic strategies and actionable techniques backed by thousands of hours of original research and practical experience Improve the way we live by revolutionizing the way we work Essential is not just a book; it's a roadmap for 21st-century leaders facing existential challenges in a rapidly evolving global market. Perfect for managers, executives, directors, founders, entrepreneurs, and any business leader aiming to steer their organization towards success in a transformed landscape, this book provides the tools and insights needed to lead with conviction and humanity. Whether you're looking to redefine your leadership approach, adapt to the transformed market, or leave a lasting legacy, this book offers a compelling case for why now is the time for a leadership reinvention. Dive into this essential resource and begin your journey towards leading with greater impact and humanity in the business world of today and tomorrow. About the author Dr. Christie Smith has over 35 years of experience advising the C-Suite of Fortune 500 companies. Previously, she was the Global Head of Talent and Organization at Accenture, Managing Principal at Deloitte, and Global Vice President for Inclusion and Diversity at Apple. She is a highly sought-after speaker and thought leader on business strategy, leadership and culture, DEI, people analytics, and the impact of workforce technologies and AI.

Relationships? Which Brain is Talking?: The Ultimate Guide to Happy, Healthy & Successful Relationships by Christoffel Sneijders 3brainsintelligence.com Amazon.com Unlock the Science of Connection: Transform Every Relationship with 3 Brains Intelligence ❤️ What sets Relationships: Which Brain Is Talking? apart from every other relationship book? It introduces the revolutionary concept of 3 Brains Intelligence—a science-based, actionable, and transformative framework that goes beyond emotional intelligence to show how our three distinct brains—Head , Heart ❤️, and Gut —govern every aspect of our relationships. Unlike surface-level tips or one-size-fits-all strategies, this groundbreaking guide dives deep into the neuroscience of connection , helping you uncover the root causes of miscommunication, emotional disconnection, and recurring conflicts. Rooted in cutting-edge research, this book reveals that the key to lasting connection lies in understanding how these three brains influence your thoughts, emotions, and decisions. By tapping into 3 Brains Intelligence, you’ll gain insights and tools to create harmony within yourself and with others like never before. What You’ll Learn That Other Books Don’t Teach You 1️⃣ The 3 Brains Intelligence Framework: Discover how your Head Brain (logic), Heart Brain (emotions), and Gut Brain (instincts) independently influence and shape your relationships—and how aligning them leads to deeper connection, better decisions, and more fulfilling relationships. 2️⃣ How Emotions Are Shaped: Go beyond “love languages” or gender stereotypes to understand the core mechanics of how emotions and decisions are formed. Learn to align your three brains to create harmony within yourself and with others. 3️⃣ Beyond Emotional Intelligence: Emotional intelligence is just one part of the broader 3 Brains Intelligence, which integrates IQ, interpersonal & social intelligence, love intelligence, and even body and instinctual intelligence. It addresses the full spectrum of emotions, decision-making, and communication, empowering you to resolve conflicts, foster connections, and thrive in all areas of life. 4️⃣ Universal and Inclusive Framework: Whether you’re improving your romantic relationship, navigating family dynamics, deepening friendships, or excelling at work, 3 Brains Intelligence applies to all human interactions. 5️⃣ Breaking Through Emotional Blocks: Learn to identify and resolve the hidden influences of past trauma, subconscious patterns, and societal conditioning that hold you back from authentic connection and leading your life and work as you truly desire. 6️⃣ Practical, Measurable Change: With exercises like the 3 Brains Preference Assessment, you’ll uncover your dominant brain, recognise others’ decision-making styles, and apply strategies to improve communication, enhance relationship behaviour, and build stronger, healthier connections. Why This Book Will Change Your Life This isn’t just another self-help book filled with abstract ideas or one-size-fits-all advice. Relationships: Which Brain Is Talking? combines science, real-world examples, and actionable tools to teach you not just what to do—but why you act the way you do and how to change it at its core. By mastering 3 Brains Intelligence, you’ll: ✔ Break the cycle of miscommunication and recurring conflicts. ✔ Build lasting, fulfilling relationships and meaningful connections in every area of your life. ✔ Align your Head, Heart, and Gut brains for greater self-awareness and relational harmony. Packed with relatable stories, science-backed insights, and practical step-by-step exercises, Relationships: Which Brain Is Talking? provides the tools to break free from old patterns, align your 3 Brains Intelligence, and create the healthier, more fulfilling relationships you deserve. About the author Christoffel Sneijders was born in Amsterdam (1965), the Netherlands,

Navigating Information Overload: Empowering Wellness in the Digital Age with Ben Biddick Benbiddick.com Humancapital.vip Well-public.org About the Guest(s): Ben Biddick is a dedicated advocate for personal development and well-being in the digital age. Holding an extensive background in crisis management and holistic care, Ben has served as a combat medic in Iraq, engaged in large-scale emergency management, and performed hostage and crisis negotiations. His work in crisis intervention during the pandemic reflects his commitment to helping individuals navigate complex challenges. Ben is also an author, with his latest book titled "Navigating Information Overload: Empowering Employee Wellness in the Digital Age." He owns Human Capital VIP, which focuses on improving organizational health and employee retention, and leads a nonprofit, Well Public, aimed at integrating tech and wellness education for public service organizations. Episode Summary: In this compelling episode of The Chris Boss Show, Chris welcomes Ben Biddick, an extraordinary individual committed to alleviating personal and societal challenges in the digital era. Ben brings a wealth of experience from fields such as emergency management, crisis intervention, and mental health to the table. The conversation primarily revolves around the theme of managing information overload to improve employee wellness in the fast-paced digital world. Ben's insights into maintaining balance amidst rapid technological changes are timely, especially with the increasing prevalence of AI in our daily lives. The episode highlights Ben's belief in creating human-centric systems that fulfill emotional, occupational, and spiritual health. Drawing on his book and his experiences, Ben discusses the societal impact of unmanaged information overload, advocating for transparency and practical applications that meet real human needs. The conversation touches on addressing the current systemic issues in health care and education, reinforcing the importance of responsiveness and integrity in organizational leadership. Key Takeaways: The importance of managing information overload for personal and professional well-being in the digital age. Solutions and strategies for creating organizations that prioritize empathy, transparency, and human value over commodification. The repercussions of unresolved grievances and discontent within healthcare systems and the critical need for reform. The potential harms of resorting to violence and the importance of fostering dialogue and understanding. Navigating challenges in modern workplaces to improve employee retention and wellness. Notable Quotes: "Managing that information is very important when we look at the entirety of what a human being is." - Ben Biddick "We need to create systems that are human, where people feel heard, their needs are met." - Ben Biddick "Let's get out from under all this negativity and create better solutions." - Ben Biddick "Ultimately, one of the most unique characteristics of human beings is we're alive and we're aware of it." - Ben Biddick "A rising tide lifts all boats, as they say." - Ben Biddick

Revolutionizing Skiing: E-Ski Mountaineering with Nicola Colombo and E-Skimo at CES Show 2025 E-skimo.swiss About the Guest(s): Nicola Colombo is the CEO of E-Skimo, a Swiss company at the forefront of innovation in the ski industry. With a rich background in the software industry and several successful ventures under his belt, Colombo recently shifted his focus to tangible products with E-Skimo. Under his leadership, the company has developed a groundbreaking electric assisted ski mountaineering device that is set to revolutionize the way people experience skiing. He is an avid skier and outdoor enthusiast eager to expand the accessibility of skiing and outdoor sports through technological advancements. Episode Summary: In this exciting episode of The Chris Voss Show, host Chris Voss explores the revolutionary field of electric ski mountaineering with Nicola Colombo, CEO of the Swiss company E-Skimo. The episode dives into the innovative realm of technology-assisted skiing, focusing on E-Skimo’s latest product—an electronic ski solution designed to make uphill climbs and traverses effortless, while maintaining a thrilling downhill experience. Inspired by the success of e-bikes, this innovation brings advanced sensor technology and sleek design together to enhance the skier's journey up to four times faster than traditional methods. Throughout the episode, Colombo shares the inspiration behind E-Skimo, pointing out the growing demand for more accessible outdoor winter sports and the environmental considerations that drive the design process. Aside from improving ski transport, the device offers data-driven insights that can enhance skiing skills via personalized feedback. This amalgamation of technology promises to transform skiing experiences fundamentally, providing accessibility to previously unused snowcapped areas and bringing a new dimension to ski enthusiasts worldwide. Key Takeaways: Revolutionary Ski Technology: Introducing the world’s first electric-assisted solution for ease in ski mountaineering, allowing skiers to climb slopes with less effort and enjoy seamless downhill rides. Inspiration from E-Bikes: Similar to the e-bike's rise in popularity, Colombo envisions this technology broadening skiing's appeal by reducing physical barriers. Data-Driven Ski Improvement: The E-Skimo device offers skiers personalized data to improve skill, providing a virtual instructor-like experience. A Vision for Accessibility: By reducing dependence on ski lifts and costly infrastructure, E-Skimo aims to open up skiing to more natural, unobstructed environments. Product Launch and Future Plans: Set to be retail-ready by next winter, E-Skimo plans to expand collaborations with other ski brands to distribute this cutting-edge technology. Notable Quotes: "Why not bring the same technology that made e-bikes so popular into the ski industry?" "It’s not a personal ski lift, it’s an assistance that reduces the effort so you can go farther and higher up." "The idea was sparked when I took some friends skiing and realized the uphill barrier was too heavy." "We believe our product will help promote a more wellness-oriented lifestyle by making skiing more accessible." "Imagine having a virtual instructor helping you ski better; that’s the experience we want to offer."

Kids' Tech Revolution: myFirst Tech Unveils Safe, Fun Gadgets at CES Show 2025 Myfirst.tech About the Guest(s): G-Jay Yong is a representative from G-Light, the innovative company behind the brand myFirst. With a focus on creating technology products tailored for children, G-Jay Yong is at the forefront of bringing safe, interactive, and educational gadgets to younger audiences. The company is dedicated to redesigning advanced technology like smartphones, cameras, and wearable devices specifically for young users, ensuring a fun and educational experience. G-Jay Yong shares his expertise and insights into the company’s approach to child-friendly technology on the Chris Voss Show. Episode Summary: In this enlightening episode of The Chris Voss Show, host Chris Voss delves into the fascinating world of child technology with G-Jay Yong from G-Light, the company behind the myFirst brand. As they gear up for their presence at the CES Consumer Electronics Show 2025, G-Jay Yong unfolds how myFirst is pioneering the kids’ tech market by transforming adult technology into child-friendly versions. Listeners will be guided through the creative journey of launching innovative children’s products that prioritize safety and engagement, ensuring that kids enjoy a tailored technological experience. Throughout the episode, G-Jay Yong explains how myFirst is breaking new ground with products like wearable smartwatches that double as smartphones, digital cameras designed with dual lenses for selfies, and much more. By infusing artificial intelligence into their devices, the company not only prioritizes functionality but also aims to enhance learning and safety. This discussion sheds light on how technology can be responsibly introduced to children, helping them safely explore the digital world under parental supervision. Keywords like "kids tech products," "wearable smartphones," and "safe social circles" underline the company’s mission and innovative solutions presented at CES. Key Takeaways: Child-Targeted Technology: myFirst develops tech products specifically for children, such as cameras and wearable smartphones that enhance learning while ensuring safety. Safety and Parental Controls: The products are designed with safety in mind, featuring controlled social features and GPS tracking to give parents peace of mind. Affordable and Durable: These kid-friendly tech products are crafted to be affordable, robust, and less prone to damage compared to high-end adult devices. AI and Innovation: myFirst incorporates AI into its products, enabling features like automatic photo compilation and personalized video creation, emphasizing creativity and innovation. Retail and Future Endeavors: The company actively seeks retail partnerships and explores new technology markets to expand their reach in creating safe tech ecosystems for families. Notable Quotes: "The inspiration came from my daughter. I wanted her to have a decent camera, not just a plastic toy." "We created a wearable smartphone for kids that includes GPS tracking and parental control features." "Our products offer a safe social environment for kids, where parents approve contacts and monitor interactions." "We designed a camera with AI systems that can turn your content into a music video based on your emotions." "Our ecosystem connects children with their parents and even grandparents, ensuring a safer digital start."

Explore Birdwatching Innovations at CES Show 2025 with Netvue's Birdfy Tech Birdfy.com About the Guest(s): Estelle Yang is the PR Manager at Netvue Technologies Company, LTD. She represents a team that is pioneering innovative technology solutions in the field of birdwatching. Specializing in smart bird feeder products under their sub-brand PHY, she is actively involved in leveraging cutting-edge camera technologies to bring unique and enriching experiences to birdwatchers worldwide. Estelle's contributions help Netvue Technologies excel in creating smart devices that capture cherished wildlife moments effortlessly. Episode Summary: In this engaging episode of The Chris Voss Show, host Chris Voss is joined by Estelle Yang, PR Manager at Netvue Technologies Company, LTD. As the podcast pioneers an insightful discussion on Netview's latest advancements in birdwatching technology, Estelle elaborates on the smart bird feeder, PHY. This innovation not only captivates bird enthusiasts but offers revolutionary features like bird detection, species identification, and auto-sharing capabilities. The conversation navigates through various product offerings, technological integrations, and future prospects, embodying Netvue's ambition to enrich wildlife appreciation through their smart devices. Expounding on the hallmark features of the PHY smart bird feeder, Estelle highlights Netvue’s dedication to a comprehensive birdwatching experience, available in various forms like bird feeders, boxes, and special hummingbird variants. The products are equipped with AI-powered cameras for motion detection and species identification, allowing users to capture and share precious wildlife moments seamlessly. Engaging potential CES attendees, Estelle hints at exciting live demonstrations of dual-camera setups and slow-motion captures, redefining digital birdwatching standards. Key Takeaways: Netvue Technologies' trademark innovation, the PHY smart bird feeder, is revolutionizing birdwatching with AI-powered cameras that identify bird species and record entertaining wildlife moments. PHY provides a complete line of products, from smart bird feeders and boxes to hummingbird-focused devices, all designed to integrate seamlessly into any backyard setting. The PHY app enhances user experience by offering real-time notifications and automatic video highlights, maintaining a vivid log of visitors in the user's gardens. Netvue's products integrate sustainable materials and solar power options, reinforcing their commitment to eco-friendly practices and convenience. Estelle explains the proactive steps Netvue undertakes to engage with the bird-watching community, including a dedicated bird fund aimed at fostering nature preservation and education. Notable Quotes: "By leveraging cutting-edge camera technology, bird feed products can detect and identify birds and notify users of their visits." "We actually have committed to allocating $1 from each sale to set up the Birdfeeder Fund, supporting charitable and educational projects." "This Birthy Feeder Dual has the first dual camera bird feeder with three lenses, setting a new standard for birdwatching." "Our products are designed to withstand severe environments, ensuring weatherproof and durable birdwatching experiences." "Being able to watch the bird right up close…we make sure every view is shared in thrilling detail."

Unlocking Inner Healing and Happiness with Natalie Namaste Natalienamaste.com About the Guest(s): Natalie Namaste is a globally recognized intuitive healer, Reiki master teacher, and channeler with over 24 years of experience. Her work encompasses guiding individuals and groups through transformative spiritual journeys, providing intuitive healing to a diverse clientele, including royalty and celebrities. Natalie offers courses, workshops, and one-on-one sessions and is renowned for her monthly group channeling and meditation sessions. Her mission is to empower others in their healing journeys, helping them unlock personal and spiritual growth through energy and holistic practices. Episode Summary: In this captivating episode of The Chris Voss Show, Chris welcomes Natalie Namaste, a prominent figure in the world of spiritual healing and Reiki. With her extensive experience and unique approach, Natalie delves into her journey as an intuitive healer and channeler. The discussion explores the esoteric realms of energy, healing, and personal empowerment. Through a mix of anecdotal experiences and profound insights, Natalie offers listeners a glimpse into the transformative power of energy healing. Listeners are introduced to the intricacies of Reiki, a spiritual healing art that Natalie passionately advocates. The episode covers the foundational aspects of Reiki, its benefits, and how it empowers individuals to heal themselves. Another focal point of the episode is the monthly channeling sessions hosted by Natalie, where participants connect with angelic entities and tap into universal wisdom. Natalie's wisdom and depth of understanding provide a thought-provoking look into how energy and frequency play pivotal roles in our well-being and day-to-day lives. Key Takeaways: Discover the healing powers of Reiki and how it can transform your mental, emotional, and physical well-being. Learn how to harness universal energy to overcome mental blocks and achieve a state of harmony and balance. Insights on the importance of embracing all emotions and allowing for a full spectrum emotional experience. Understanding that true happiness involves acknowledging all feelings rather than striving for constant positivity. Encouragement to connect with one’s inner self and spiritual guides for personal empowerment and growth. Notable Quotes: "Stay open to the magic. It's happening." "Striving to be happy all the time is part of a mind made illusion." "Everything is frequency, and depending on what you're thinking and feeling, it sends out a pattern into the universe." "You have the answers all within you. You can find them by creating space in your life." "Reiki is universal energy, and it's the energy that makes up everything."