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The Chris Voss Show

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Jan 20, 2025 • 40min

The Chris Voss Show Podcast – Inspire: The Universal Path for Leading Yourself and Others by Adam Galinsky

Inspire: The Universal Path for Leading Yourself and Others by Adam Galinsky Amazon.com Two kinds of leaders populate the world: those who inspire and those who infuriate. Which will you be? Whether you’re a leader, a member of a team, a spouse, or a parent, this engaging and rigorous exploration unpacks the science of inspiration. Through compelling stories, fascinating research, and practical tips for addressing the common dilemmas we face daily, Inspire reveals how all of us, regardless of status or circumstance, can be more inspiring more often. Social psychologist and leadership expert Adam Galinsky has spent three decades building a method for determining when we are inspiring versus infuriating, and where various leaders—presidents, CEOs, coaches, teachers, parents, and a wealth of others—currently land on that spectrum. Galinsky shows how inspiring leaders can fill us with a wellspring of hope and possibility as they guide us to become better versions of ourselves. In contrast, infuriating leaders disappoint and annoy, fueling seething cauldrons of rage. But both types of leaders are deeply connected—together, they represent a universal continuum that is rooted in the very architecture of the human brain. This means that inspiring leaders aren’t born—instead, we can inspire or infuriate in any given moment through our behavior, words, or presence. In this captivating book, Galinsky identifies the three universal archetypes of truly great leaders and explains how each of us can develop these characteristics within ourselves to become more inspiring: Visionaries offer a big-picture, optimistic, and engaging vision of the future; Exemplars are courageous and calm protectors who authentically express their passion while remaining consistent in word and deed; Mentors encourage, empower, and elevate others while challenging them to reach their potential. Inspire is an essential guide to becoming not only a better leader but also an effective decision-maker, a dynamic problem-solver, a value-creating negotiator, and an inclusive innovator. About the author Adam Galinsky is one of the world’s foremost scholars in the fields of management and social psychology. He was recently selected as one of the World’s 50 Best B-School Professors. He is currently the Vikram S. Pandit Professor of Business and Chair of the Management Division at the Columbia Business School at Columbia University. He has published more than 190 scientific papers about a diverse range of topics: leadership, power, negotiations, decision-making, diversity, and ethics. Frequently cited in the media, his research and insights have appeared in The Economist, The New York Times, The New Yorker, National Public Radio, and Wall Street Journal, among others. In 2006 he was the sole expert witness in a defamation trial, in which the plaintiff that he represented was awarded $37 million in damages. He is the Associate Producer on two award-winning documentaries, Horns and Halos (2003) and Battle for Brooklyn (2011), both of which were short-listed (final 15) for Best Documentary at the Academy Awards.
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Jan 20, 2025 • 53min

The Chris Voss Show Podcast – Exploring SaaS Success, AI Trends, and Business Challenges in 2025 with River Consultancy Group

Exploring SaaS Success, AI Trends, and Business Challenges in 2025 with River Consultancy Group Riverconsultancygroup.co.uk About the Guest(s): James Lawson is the founder and Chief Executive of River Consulting Group, a leader in the domain of customer success. With over 25 years of experience in the SaaS industry, he has built his expertise through roles at companies like Oracle. James is known for his strategic problem-solving skills and has been an advocate for a customer-centric approach in technology consultancy. Denny Burda is the Chief Commercial Officer at River Consulting Group, where he plays a pivotal role in transforming client relationships and business operations. His career began in the nonprofit sector, working in social work, which has given him a unique perspective on customer interactions in the tech world. Denny's approach combines customer success strategies with commercial insight to drive business growth. Episode Summary: In this engaging episode of The Chris Voss Show, hosts Chris Voss, James Lawson, and Denny Burda dive into the world of SaaS and explore the future trajectory of this dynamic industry. With a combined expertise in customer success and commercial strategy, James and Denny share their insights into combating SaaS challenges and fostering sustainable growth. Listeners will learn about innovative solutions for addressing poor employee engagement, misaligned business transformations, and the evolving roles within SaaS organizations. James Lawson and Denny Burda discuss the potential impact of AI on the SaaS landscape by 2025, arguing for a balanced approach to technological adoption. They emphasize the importance of not over-investing without strategic purpose, comparing AI to the advent of the word processor and the personal computer. Their prediction centers around creating a lean and customer-centric business model that thrives on simplicity and eliminates the traditional reliance on a sales force. Hear firsthand their revolutionary "Build the CAT" program and how it aims to align business processes with customer success, ensuring tangible and repeatable growth metrics. Key Takeaways: The evolution of AI is changing SaaS; successful companies must adopt AI strategically rather than jumping on the bandwagon blindly. There's a growing shift towards relying less on traditional sales forces and more on customer success methodologies to drive predictable growth. The “Build the CAT” approach emphasizes leveraging existing customer bases to scale SaaS offerings without extensive sales efforts. By 2025, the industry will likely pivot towards simpler, more effective solutions rather than over-engineered innovations. Human connection and interaction remain critical, even as AI evolves; businesses must balance tech tools with genuine customer engagements. Notable Quotes: "A business is perfectly built to get the output that it gets." – James Lawson "Technology's always gonna be coming; you've always gotta adapt and evolve to it." – Denny Burda "We are trying to kill sales culture because sales culture at its core says, I'm gonna go out and get what I can for me." – Denny Burda "There's layering to it that is often not spoken about because these are all subjects that require research around." – James Lawson "AI is really just a new iteration of that complex of art imitating life." – Denny Burda BIOs James Lawson Founder, Chief Executive Officer James started life as a DBA back in the late 1990’s and despite the recurring cron job nightmares made the decision to move into customer success at the beginning of its inception. Both luck and persistence never left his soul as he found himself working for some of the biggest and fastest growing tech firms in the world, including a little place called Oracle. This is where his life ultimately changed and he stepped onto the fast track of learning the world of M&A, Sales and Customer Success (all the hard way)....
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Jan 19, 2025 • 26min

The Chris Voss Show Podcast – No One Is Self-Made: Build Your Village to Flourish in Business and Life by Lakeysha Hallmon

No One Is Self-Made: Build Your Village to Flourish in Business and Life by Lakeysha Hallmon Amazon.com Ourvillageunited.org Thevillagemarket.com Drkeyhallmon.com This book isn’t just for one kind of entrepreneur—it’s for every kind. Whether you're thriving with purpose or struggling to grow your business and battle self-doubt, No One is Self-Made offers solutions and encouragement you need to push forward with the right community. From the visionary behind the groundbreaking Village Market, a direct pipeline connecting Black businesses to engaged consumers, this inspirational guide dares to dismantle the myth of individualism and reveals how collective support can shatter systemic barriers to success. It’s a bold roadmap for entrepreneurs and leaders determined to rewrite the rules of business. Support is a verb. Dr. Lakeysha Hallmon keeps this mantra pinned to her wall as a reminder of the undeniable impact of community. When she was pursuing her entrepreneurial dreams, she quickly saw the racial disparities and systemic issues affecting Black small businesses. She began meeting many brilliant entrepreneurs and small business owners, recognizing their potential to soar if backed by invested supporters. In response, Dr. Hallmon founded the Village Market and challenged people to put the “Support is a Verb” mantra to action by rallying around businesses within their own communities. As a result, The Village Market funneled millions of dollars into local businesses, attacking the wealth gap and spiriting economic prosperity. This replicable model has inspired others nationwide to adopt a similar approach and economic strategy. She found that her beliefs were true: that by rooting our lives, businesses, and work in community–we find resources to create and support economic mobility from within. No One Is Self-Made is an inspirational narrative weaving together themes of community, purposeful businesses, and collective economics. This book debunks the myth of being self-made and empowers readers to abandon the notion and lean into community on their pathway to success. Entrepreneurs at any stage of growth will appreciate Dr. Hallmon’s story—with all the ups and downs of founding the Village Market—and the road-tested advice she dispenses for those trying to find success in business, career, and life. She explains economic and social factors, missteps that can derail goals, and the tools necessary to create their own thriving village. Along the way, it becomes clear why working within a collective is a more effective path to success than going it alone.About the author Dr. Lakeysha "Key" Hallmon is a mission-forward visionary celebrated for developing an economic vehicle that empowers the Black community through collective wealth. Since founding the Village Market in 2016, Dr. Key has served over 1,440 businesses and facilitated millions in direct sales to Black-owned enterprises. She set a new standard for success among Black-owned businesses by integrating programs offering grants, mentorship, and technical assistance through her nonprofit, Our Village United. She has awarded hundreds of thousands in grants. Dr. Hallmon continues to expand her mission, creating a retail storefront — The Village Retail at Ponce City Market — a curated retail collection of premier Black businesses. Dr. Key's mantra, “Support is A Verb,” propels businesses from Atlanta to nationwide, turning big ideas into big profits. Esteemed publications such as The Today Show, Forbes, Essence, and Black Enterprise have recognized her and have partnerships with notable institutions and corporations, continuing to advocate for equitable opportunities and community-centric wealth-building. Dr. Hallmon is from Batesville, MS, and a graduate of Tougaloo College, where she serves on the Board of Trustees. She resides in Atlanta, GA, and enjoys spending time with her nephews.
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Jan 17, 2025 • 46min

The Chris Voss Show Podcast – Unleashing Franchise Success: Overcoming Fear and Finding the Right Fit with Cliff Nonnenmacher

Unleashing Franchise Success: Overcoming Fear and Finding the Right Fit with Cliff Nonnenmacher Franocity.com About the Guest(s): Cliff Nonnenmacher is a seasoned entrepreneur and franchise expert with over 20 years of experience in the franchising industry. He began his career as an investment banker at Morgan Stanley before transitioning into owning and operating various franchise businesses, including Cartridge World and Personal Training Institute. Cliff is the founder of Franocity, a company that offers free franchise consulting services, helping investors find the best franchise opportunities tailored to their objectives. He is also the author of the upcoming book, "Beyond the Brand," and co-host of the podcast "Pursuit of Profit," where he focuses on interviewing founders of successful franchise brands. Episode Summary: In this insightful episode of The Chris Voss Show, host Chris Voss engages with Cliff Nonnenmacher to explore the intricate world of franchising. Known for his expertise in this domain, Cliff discusses the benefits of choosing franchising over starting an independent business, highlighting the reduced risk and higher success rates of franchise ventures. He shares his journey from Wall Street to becoming a successful franchise owner and consultant, emphasizing the importance of following a proven business model. The conversation delves deep into the mechanics of franchising, touching on essential topics like the importance of conducting thorough due diligence, overcoming fear in the investment process, and the art of finding the right franchise fit for individual investors. Cliff emphasizes the significance of understanding one's own skill set and aligning it with the right business opportunity to achieve long-term success. His upcoming book, "Beyond the Brand," aims to guide readers through these processes, showcasing franchising as a viable and profitable investment vehicle. The episode wraps up with discussions on how current trends like AI are affecting the job market and creating new opportunities within franchising. Key Takeaways: Franchising offers a structured business model with proven success rates, significantly reducing the risk compared to starting a new business from scratch. A successful franchise investment requires thorough due diligence and understanding of one's strengths and business goals. Cliff Nonnenmacher's consulting firm, Franocity, provides free franchise consulting services, helping clients assess and find suitable franchise opportunities. The upcoming book "Beyond the Brand" by Cliff Nonnenmacher serves as a guide to navigating the world of franchising fearlessly. The rapidly changing job market, influenced by factors like AI, is leading many to consider franchising as an alternative to traditional employment. Notable Quotes: "Fear is paralyzing and fear has killed way more dreams than failure ever will." "Franchising is the fastest way to create wealth without inventing anything." "Execution is everything, regardless of franchising." "It's time to execute. Take what they've, it's a roadmap. They give you a blueprint on how to be successful." "Most brands are not worth buying. They have razor or thin margins." Resources: Franocity Website: franocity.com Pursuit of Profit Podcast: Available on all streaming services, co-hosted by Cliff Mucker. Beyond the Brand: Upcoming book by Cliff Nonnenmacher.
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Jan 17, 2025 • 34min

The Chris Voss Show Podcast – Navigating HR Challenges: From AI to Workforce Development Shifts with Elina Kokorotsis

Navigating HR Challenges: From AI to Workforce Development Shifts with Elina Kokorotsis Intheworx.org About the Guest(s): Elina Kokorotsis is a highly regarded HR consultant and the owner of "In the Works" Coaching and Consulting, an HR consulting firm renowned for its innovative strategies tailored to HR professionals and corporate leaders. Elina Kokorotsis brings her multicultural background to all client interactions and leads the Disrupt HR Rochester chapter in New York, providing a platform for cutting-edge ideas in the world of work. With over 17 years of experience in HR, including roles in training, development, recruiting, and HR technology, Elina Kokorotsis has a comprehensive understanding of the field. Her expertise is particularly focused on creating empowering and strategically aligned HR environments in the midst of overwhelming transitions. Episode Summary: In this insightful episode of "The Chris Vos Show," host Chris Vos welcomes Elina Kokorotsis, a trailblazer in HR strategy and consulting. Together, they delve into the dynamic world of human resources, exploring how HR professionals can lead boldly amidst constant shifts and changes. Elina Kokorotsis discusses the ongoing challenges HR faces, from managing workforce diversity to the impact of technological advancements and the changes spurred by recent global events. She emphasizes the importance of aligning personal values with organizational culture to effectively drive change and create an inclusive and supportive work environment. Exploring topics such as remote work, the influence of AI technology in HR, and the evolving needs of a multigenerational workforce, Elina Kokorotsis offers strategic insights into the future of HR practices. With her extensive background in HR technology, she highlights how AI tools are reshaping job roles and creating hybrid teams of humans and AI agents. Alina also shares her thoughts on leadership roles in balancing employee well-being and technological advancement to foster workplace innovation. The conversation touches on handling legal compliances, DEI (Diversity, Equity, and Inclusion) initiatives, and building resilient organizational cultures amid political and economic changes. Key Takeaways: HR professionals need to transition from compliance-focused roles to being strategic drivers of change in organizational culture and people operations. Artificial intelligence is rapidly transforming HR functions, aiding productivity while prompting new leadership challenges of managing hybrid human and AI teams. The future workforce will demand adaptable strategies for managing diverse generational preferences, emphasizing purpose and flexible working conditions. In light of political changes, maintaining an inclusive work environment through evolving DEI practices remains crucial for organizational resilience. Organizations must prioritize understanding employee motivations and values to create meaningful, supportive work experiences, thereby reducing burnout. Notable Quotes: "HR professionals have an opportunity to be the glue in looking at what motivates people because it might be different for different individuals." "I think leaders will continue to lead humans, but also AI agents. So, future teams I truly believe are going to be a hybrid of bots or AI agents and people." "Instead of seeing what motivates people,… meet your people where they are."
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Jan 15, 2025 • 37min

The Chris Voss Show Podcast – Your Core-4: The ultimate framework for unleashing business success through vision, values, mission and promise by Mrs. Nili Goldberg

Your Core-4: The ultimate framework for unleashing business success through vision, values, mission and promise by Mrs. Nili Goldberg Amazon.com A mind shifting framework for founders & leaders experiencing anxiety, feeling stuck, or overwhelmed by not knowing which decision to make and what step to take. Nili Goldberg is a multidisciplinary entrepreneur, marketer, and educator who launched her first startup to empower influencer marketing in 2009 immerses her readers in stories of known brands like Netflix & Airbnb to show how their vision and values lead them throughout their journey and even decision making processes. The author zooms in on founders who paved their business to Unicorn status, like Amazon, Wix, Datorama, and SimilarWeb. Being a strong believer in "practice what you preach" Nili shares her authentic analysis of her faux pas while pioneering the concept of social media influencer marketing and its enabling technology. How does your Core-4 reflect on your business? An experiential guide for founders & leaders experiencing anxiety, feeling stuck, or overwhelmed by not knowing which decision to make and what step to take. Identify your unique entrepreneurial and business DNA by exploring how these crucial elements blend into the mindset of leading entrepreneurs and business leaders and then contemplating your own: vision, your unique set of values your mission and the promise you make to your audience, your team and your business partners. About the author Nili Goldberg is a passionate entrepreneur, marketer, and university professor. After working as a strategic marketer and leading product launches in both the corporate world and startups, Nili launched her first startup in 2009 with the vision to disrupt word-of-mouth marketing by recruiting and mobilizing authentic social media creators and influencers into brand ambassadors. The startup was one of the first to manage influencer campaigns for Governmental purposes, and global brands worldwide like GSK, Clinique, and P&G. She researched of the FAASTR alignment strategies first hand for over fifteen years since 2008. Both by aligning fast-moving startup teams to their vision, mission, values & promise or by providing fractional Chief Marketing services to versataile businesses vectors. Her passion for teaching through experiences has been part of her professional life since 2007. She’s taught entrepreneurship and marketing at Reichman University, Yeshiva University, Shenkar design schools' entrepreneurial programs to name a few. . Nili holds a master’s degree in International Relations, is a guest speaker at international business schools, and mentors in leading entrepreneurial programs like Techstars, Springbourd, and marketing driven communities. She lives with her partner Jonathan, is the mother of Michal and Amalia, a stepmom to Shai and Lee, and prefers to spend time in in nature's embrace, prioritizing outdoor adventures on snowy mountains, beach breaks and desert sunsets with Jonathan and their four girls.
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Jan 14, 2025 • 39min

The Chris Voss Show Podcast – Meant For More: Overcoming challenges to create the life we deserve by Mechelle Webb

Meant For More: Overcoming challenges to create the life we deserve by Mechelle Webb Mechellewebb.com Amazon.com Meant For More: Overcoming Challenges to Create the Life We Deserve is a powerful and heartfelt guide for anyone striving to rise above adversity and unlock their full potential. Drawing from personal experiences as a survivor of childhood adversity, including foster care and abuse, this book shares a deeply personal yet universal message: resilience and a growth mindset can transform even the most challenging circumstances into opportunities for growth and fulfillment. Through the lens of two core strategies—Cultivating Conscious Resilience and Nurturing a Growth Mindset—the book offers a practical roadmap for readers to overcome obstacles, heal from past wounds, and create meaningful, purpose-driven lives. These strategies are not just theoretical concepts but actionable tools tested through real-life trials and triumphs. Written with warmth and authenticity, Meant For More combines compelling personal stories, actionable insights, and evidence-based practices. It empowers readers to embrace their struggles, rewrite their narratives, and take courageous steps toward creating the life they are meant for and deserve. Whether dealing with self-doubt or loss, this book provides a supportive framework for navigating life’s difficulties with resilience and hope. This book is particularly poignant for moms, survivors, and those supporting teenagers or young adults. It speaks to the heart of anyone ready to break free from limiting beliefs, embrace their inherent worth, and achieve a life of fulfillment and purpose. Ultimately, Meant For More is more than a book—it’s an invitation to reclaim your story and step boldly into the future you’ve always imagined. Trigger Warning: This book describes or makes reference to domestic violence, child abuse, sexual abuse, and drug abuse. About the author I'm Mechelle Webb, Certified Mindful Living Coach from the prestigious Jay Shetty Certification School. I empower individuals to cultivate resilience and mindfulness, guiding them toward creating their desired life. Dive into a journey of self-awareness, habit transformation, taking inspired action, and building unwavering resilience. Let's embark on this transformative journey together!
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Jan 12, 2025 • 32min

The Chris Voss Show Podcast – Whirl of Birds by Liana Vrăjitoru Andreasen

Whirl of Birds by Liana Vrăjitoru Andreasen Amazon.com This story collection is a journey into the human mind, from prehistory to our globalized times. One story follows a Neanderthal girl as she attempts to flee human tribes ("My Big Man"), while another offers a glimpse into the friendship of three girls during the Great Depression ("Painted Snails"). In one story, a boy disappears into a cloud (Stolen Light). In another, a boy's mother attempts to uncover the secret of his molestation ("Away from the Flock"). In one story, a horse lies dying at the outskirts of a modern city ("Valley of the Horse"), while in another, a strange bird formation foretells a woman reaching the end of her life ("Whirl of Birds"). One story addresses religious sects ("At Taft Point"), one peeks into the life of an animal hoarder ("The Return"), while another explores the seductive power of art ("Mahogany"). There is a fake Iraq veteran lying his way into a relationship with a single mother ("Drifters"), and an old man who paints the women with whom he has affairs ("Rabbit in the Hat"). Some stories have a slight element of magical realism ("Valley of the Horse" and "Whirl of Birds"), while in one story a telephone inside a radio station randomly produces a time travel event ("Sound Waves"). One story is a metaphor for communism in Eastern Europe ("Puppet Show"), while another is a political satire involving cats ("Prodigal").
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Jan 12, 2025 • 29min

The Chris Voss Show Podcast – Mastering M&A: Scott Weavil’s Tips for Selling Your Business

Mastering M&A: Scott Weavil's Tips for Selling Your Business Sierrapacificpartners.com About the Guest(s): Scott Weavil is the founder of Sierra Pacific Partners, a specialized investment bank focusing on lower middle market sell-side mergers and acquisitions. With a background as a Wall Street M&A attorney working on multi-billion dollar public company transactions, Scott leverages his vast experience to offer expert advisory services. His firm assists companies in selling their businesses with a tailored approach comparable to real estate agents but in the complex world of business acquisitions. Episode Summary: In this riveting episode of The Chris Voss Show, host Chris Voss and guest Scott Weavil engage in a comprehensive discussion about the intricacies of mergers and acquisitions (M&A) in the lower middle market. The episode starts with an overview of Scott's career transition from a lawyer on Wall Street to the founder of Sierra Pacific Partners, an investment bank offering specialized services in sell-side M&A transactions. Scott shares insights into how Sierra Pacific Partners operates like real estate agents but focuses on selling businesses instead of properties, providing expert advice tailored to unique business challenges. As the conversation evolves, Scott discusses the importance of preparing a business for sale, highlighting key elements like stable revenue, diverse customer bases, and high-quality financials. He emphasizes the necessity of planning your business with an exit strategy in mind and delineates the different services Sierra Pacific provides, including auction processes and capital raising. Moreover, Scott shares anecdotes and lessons learned from handling both smaller, less structured companies and major Wall Street level transactions, offering listeners a window into the multi-faceted world of business sales and strategy. Key Takeaways: Building a business with an exit in mind involves strategies like growing revenue, maintaining stable finances, and reducing owner dependency. For a successful M&A, having high-quality financials comparable to public company standards is crucial. Timing and thorough preparation are essential for a successful transaction, including the creation of marketing materials and data rooms. Emotional preparedness for an exit is a crucial element in convincing buyers of a seller's commitment to a transaction. Partnering with the right M&A advisor can make a significant difference, emphasizing the importance of experience and industry expertise. Notable Quotes: "The more prep you can do before it comes to me to actually try to drive through transaction, the better." "If you're the owner with your hair on fire, with everything coming through you, no buyer's interested in that." "One of the big things that I work with with sellers is that generally speaking, one sided deals just don't get done." "For our clients it can be an emotional process. And one of the things, particularly for those non-professional clients…they're definitely gonna probe if you're actually serious about doing a transaction." "The difference in M&A is assuring buyers that you're serious and have a vision for life after closing."
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Jan 11, 2025 • 25min

The Chris Voss Show Podcast – Scaling Up Your Business with Herb Cogliano: Expert Insights

Scaling Up Your Business with Herb Cogliano: Expert Insights AspireGrowthAdvisors.com About the Guest(s): Herb Cogliano is an experienced international executive business coach and CEO with expertise in scaling businesses. Leading his advisory practice, Herb utilizes the "Scaling Up" performance platform, derived from Verne Harnish's book "Mastering the Rockefeller Habits," to help business leaders achieve more freedom, develop accountability within their teams, and foster strong economic strategies. He is passionate about aiding growing companies to achieve industrial leadership by ensuring healthy cash flow and driving flawless execution. Herb formerly served as CEO of Sullivan and COO Designers, a distinguished technology staffing and workforce solutions firm. Episode Summary: In this episode of "The Chris Voss Show," host Chris Voss engages in an insightful discussion with Herb Cogliano, an international executive business coach and expert in scaling businesses. Herb shares vital strategies on how to elevate growth companies by instilling a sense of purpose through profit, fostering accountability, and driving flawless execution. Through his journey from an entrepreneurial family background to his current role, Herb explains how he supports business owners and leadership teams in achieving a higher valuation and reducing workplace drama. Herb offers detailed methodologies on overcoming the substantial barriers that business owners face while scaling up, particularly the challenges of leadership, sales and marketing, and innovating within rapidly changing market dynamics. Central to this discussion is the concept of building a high-value business with clear metrics for success, transparent accountability, and an active leadership role. Utilizing his experience and insights, he articulates how businesses can adapt to innovation, refine their market positions, and enhance cash flow to secure growth funding. Key Takeaways: Herb emphasizes the significance of building a company that aligns profits with purpose, thereby making substantial impacts on communities, clients, and employees. Identifying and nurturing next-level leadership within companies is crucial for effective scaling and achieving sustained growth. The episode outlines the necessity of creating clear, measurable KPIs to ensure employees understand their roles and performance expectations. Herb sheds light on the ongoing changes in remote work culture and its implications for company structures and employee satisfaction. Leadership accountability and consistent follow-up are paramount to ensuring robust decision-making and efficient business operations. Notable Quotes: "The more employees, the more locations, the more clients, the complexity to run the business increases and we get stuck." "You need a company that can show consistent growth — whether it's in sales, gross margin, profitability, or cash." "I think a company is a combination of our collective talents, and when we put those talents to good use, normally good outcomes happen." "Most entrepreneurs are very good in the beginning at delegating, but have a problem when they go to those people later." "We are a lifestyle company, some of us, and we enjoy keeping it small and focused. Nothing wrong with that."

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