
Triple Win Property Management
The Triple Win Property Management podcast by Second Nature uncovers new ways single-family property managers can create and monetize value for their company while transforming relationships with their investors, residents, and teams. Episodes feature industry professionals, global thought leaders, and the inspiring conversations that move the industry forward. Now you can join thousands of property management leaders who are tuning in and talking about leveling up together.
Latest episodes

Nov 18, 2021 • 1h 10min
PMX Masterclass with Justin Donald, Bestselling Author of The Lifestyle Investor
Property managers want to create freedom and autonomy in their lives, but it can be hard because they are always on the clock and always on call.
In this PM XChange Masterclass recording, Andrew talks with the bestselling author Justin Donald to bring you his strategies and proven approach to lifestyle investing.
Entrepreneur Magazine calls Justin Donald the “Warren Buffett of Lifestyle Investing.” He’s a master of low-risk cash flow investing, specializing in simplifying complex financial strategies, structuring deals, and disciplined investment systems that consistently produce profitable results. His ethos is to “create wealth without creating a job.” Listen as he shares how you can create passive wealth while you run your business and not a business that runs you!
To learn more about Justin Donald, visit his website at https://bit.ly/jdonald
To learn more about Love Justice International and how you can help, visit their website.
To see what other professional property managers are doing, book a profit map call at https://bit.ly/podcast-pmc
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Stay up to date on events and resources at https://bit.ly/rbp-home
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Nov 11, 2021 • 57min
Driving Ancillary Income in SFR
Ancillary income is a growing trend but many property managers worry about the additional workload and pushback. In this episode, Andrew talks with an all-star panel during a 2020 IMN conference event as they cover ways how to add value through resident experience. We hope this episode helps you think big about what you can do with resident experience in the coming year.
To see what other professional property managers are doing book a profit map call at https://bit.ly/podcast-pmc
Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb
Stay up to date on events and resources at https://bit.ly/rbp-home
Be sure to follow The Triple Win by Second Nature and never miss an episode!

Nov 4, 2021 • 37min
Deep Dive with Vincent Deorio of Atlas Real Estate
The snowball effect of new innovation in prop-tech has changed the landscape of traditional property management. Resident relationships have transformed with the changing industry, but how do we continue to provide the best experience for residents and owners?
Vincent Deorio of Atlas Real Estate shares a new take on elevating the resident experience with their innovative resident programs. Listen to see how you can also make a positive impact in the lives of your residents.
To see what other professional property managers are doing book a profit map call at https://bit.ly/podcast-pmc
Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb
Stay up to date on events and resources at https://bit.ly/rbp-home
Be sure to follow The Triple Win by Second Nature and never miss an episode!

Oct 28, 2021 • 32min
PMLX 2021: Running High Impact Zoom Calls for Investors with Deb Newell, Bryan Jenkins, and Karen Jordan
How can you shift the conversation with investors to be a more positive experience while also highlighting the effort and strategy that goes into your property management style?
In this recording from PMLX 2021, Deb Newell (Executive Real Estate Consultant at Real-Time Consulting Services), Bryan Jenkins (Master Property Manager, Principal Broker at AHI Properties), and Karen Jordan (Property Manager & Realtor at HBR Rental) share their experiences on how they “talk about the WHY” with their investors on a regular basis on quarterly zoom calls. Listen and gain insight into how something so simple can easily shift your professional PMC from reactive to proactive.
To see what other professional property managers are doing book a profit map call at https://bit.ly/podcast-pmc
Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb
Stay up to date on events and resources at https://bit.ly/rbp-home
Be sure to follow The Triple Win by Second Nature and never miss an episode!

Oct 21, 2021 • 35min
PMLX 2021: The Future of Resident Experience with Thad Tarkington
With all the talk of new tech and innovation in the professional property management world, it can feel a little overwhelming. With so much changing at such a rapid pace, you might be wondering where best to focus your efforts in order to achieve the greatest results.
In this recording from PMLX 2021, Thad Tarkington, CEO and Co-Founder of Second Nature, and host Andrew Smallwood talk about The Future of Resident Experience. Listen as they share some exciting visions they have of the future of professional SFR property management and why the word “experience” is so intentional when creating a triple win.
To see what other professional property managers are doing book a profit map call at https://bit.ly/podcast-pmc
Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb
Stay up to date on events and resources at https://bit.ly/rbp-home
Be sure to follow The Triple Win by Second Nature and never miss an episode!

Oct 14, 2021 • 38min
Deep Dive with Kellie Tollifson
Labor shortages are straining industries all around the US, and property management is certainly one place that has felt the squeeze that's created. The cliche that was made popular back in March 2020 still rings true. We are in “unprecedented times.” Now, more than ever, it is critical for the property manager to know how and when to pivot their strategy in order to ensure consistent success and growth in the long term.
In this episode, Andrew talks with Kellie Tollifson, Owner and VP of Operations at T-Square Real Estate Services and Immediate Past President at the National Association of Residential Property Managers (NARPM®). Tollifson began her career in property management more than 20 years ago and shares her insights on playing the long game. Listen as she shares her strategies to find great talent, build company culture, and the ability to shift priorities.
Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb
Stay up to date on events and resources at https://bit.ly/rbp-home
Be sure to follow The Triple Win by Second Nature and never miss an episode!

Oct 7, 2021 • 43min
PMLX Bonus Masterclass: The Experience Economy with Joe Pine
Professional property managers want to create great experiences for residents, investors, and their teams. They also want the profit rewards that go along with it. But experience design and innovation is hard and requires a skill set that is distinct from real estate knowledge and expertise.
In this Bonus PMLX Masterclass, Andrew talks with Joe Pine, author of the bestseller “The Experience Economy” and the world’s leading authority and trainer on becoming an experience designer.
To learn more about Joe Pine and his company, visit at https://bit.ly/j-pine
Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb
Stay up to date on events and resources at https://bit.ly/rbp-home
Follow The Triple Win by Second Nature and never miss an episode!

Sep 30, 2021 • 34min
PMLX 2021: Pure Leadership: How to Build & Engage Your Team
The PM industry is evolving faster than ever. During this time of rapid change, do you know how to get your team to embrace big, bold change?
In this PMLX 2021 panel discussion led by Bob Hansen of Second Nature, the team at PURE PM shares how their rapidly growing company is poised for change. Listen as Michael Catalano, Jennifer Newton, and Jennifer Stoops share how they’ve truly learned to love change, get team buy-in, and identify and utilize team members’ strengths - all while having fun along the way.
The books recommended by the PURE PM team in this podcast are:
Extreme Ownership: How U.S. Navy SEALs Lead and Win: https://amzn.to/3o6rPt2
The Upside of Stress: https://amzn.to/3o5szin
The 7 Habits of Highly Effective People: https://amzn.to/3uadcG9
The Road Less Stupid: https://amzn.to/2XRXp3k
Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb
Stay up to date on events and resources at https://bit.ly/rbp-home
Follow The Triple Win by Second Nature and never miss an episode!

Sep 23, 2021 • 46min
PMLX 2021: The Future of Property Management with Randall Henderson, Jackie Lee, and Gregg Cohen
Managing a professional property management business in today’s climate is full of uncertainty. Property managers are dealing with unprecedented challenges to an already complicated business, and some may feel like they just can’t get ahead. But did you know there are certain trends and strategies proven to help you plan for the future of Property Management?
In this PMLX 2021 panel recording, Randall Henderson (VP at Property Management Inc.), Jackie Lee (CEO at Brandywine Homes), and Gregg Cohen (Co-Founder at JWB Real Estate Capital) share their future-proof strategies and best practices for successful property management businesses.
Check out Gregg Cohen’s podcast, Not Your Average Investor, on your favorite podcast apps.
These pics of Randall Henderson will get you "sweatin' to the oldies": https://photos.app.goo.gl/4K5cJB7UF2Z8J9Nm9
Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb
Stay up to date on events and resources at https://bit.ly/rbp-home
Be sure to follow The Triple Win by Second Nature and never miss an episode!

Sep 16, 2021 • 1h 12min
Deep Dive with Bryan Jenkins and Jonathan Cook of AHI Properties
Soak up the practical advice in this Deep Dive conversation with Bryan Jenkins and Jonathan Cook of AHI Properties. Learn all about property management best practices like proactive management, tips for optimal communication with investors, the differences between the accidental landlord, the intentional investor, and the institutional investor, and how and why you should identify your ideal customer.
Those hot wing pictures of Jonathan Cook can be found here https://photos.app.goo.gl/Uh3Wg3LFMaRFod3g7
Listen to Profitable Powerhouse Properties with the AHI Group podcast with Brian and Jonathan wherever your favorite podcasts are streamed.
Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb
Stay up to date on events and resources at https://bit.ly/rbp-home
Be sure to follow The Triple Win by Second Nature and never miss an episode!
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