As the saying goes, “Culture eats strategy for breakfast.”  But what if you’re killing your culture without even realizing it?Cas Majid, multiple-time agency founder & CEO of Wow Group, an agency to agencies, found himself in a similar situation.  Realizing where one leadership habit was creating a nearly toxic work environment in his agency.In today’s conversation with Cas, you’ll hear:The culture-killing habit that lead to lower team morale & less client satisfactionThe symptoms Cas recognized to spot the problemHow Cas was able to repair his agency’s culture Other Resources Mentioned in Today’s Episode:The Ultimate Guide to Capacity Planning by Teamwork.comConnect with Logan on LinkedInConnect with Cas on LinkedInThe ONLY 5 Things Agency Owners Should Be Doing w/ Jason SwenkWant to watch the video version of the podcast on YouTube?Check it out here: Agency Life Podcast on YouTubeHave a question about today's topic? Text it to us here!Want to get more content to support your agency life? Subscribe to the Agency Life newsletter, check out past episodes & find more content at teamwork.com/agencylife. This podcast is brought to you by Teamwork.com.

Richard Banfield, a veteran of agency life and recovering CEO, shares invaluable insights on how AI is reshaping the industry. He discusses missed opportunities for agencies in helping clients adopt AI effectively. Richard emphasizes the importance of mentorship and community support in navigating these changes. He also highlights how agencies can evolve as strategic advisors, foster long-term client relationships, and redefine their value proposition. Engaging in community building and thought leadership is crucial for sustaining relevance in this rapidly changing landscape.

In this insightful conversation, Tom Martin, the Founder of Converse Digital, shares his expertise on elevating agency pitches. He reveals common pitfalls in pitch presentations that lead to communication breakdowns. Tom discusses the cognitive challenges of multitasking during pitches and emphasizes the importance of emotional engagement over mere data. With practical strategies for crafting memorable presentations and adapting to audience needs, this discussion equips listeners to wow potential clients with impactful delivery and design.

There’s a role in your agency that has a bigger impact on your bottom line than you realize.  Project Managers are often thought to “just” deliver client projects on time, on scope and on budget.But if you aren’t thinking bigger than that “just” mentality, you could be missing the impact of this important role on your agency’s profitability.Galen Low, Co-Founder of The Digital Project Manager, has led numerous agency teams–with time spent on everything from project management to business development to account management.  And all those experiences, and now having managed a huge community of project management professionals, has led him to see the true impact PMs can have on agency profits…and how you can maximize that impact.In today’s conversation with Galen, you’ll hear:How to increase your PMs impact on profitabilityThe 2 most important skills your PMs need to develop (& how to help them level up)How to assess PM talent in an AI-Driven worldA  strange question that might just help you identify the right PM in your next hiring processOther Resources Mentioned in Today’s Episode:The Ultimate Guide to Capacity Planning by Teamwork.comMeet The Client by Teamwork.comSubscribe to The AI-Driven MarketerConnect with Logan on LinkedInConnect with Galen on LinkedInWant to watch the video version of the podcast on YouTube?Check it out here: Agency Life Podcast on YouTubeHave a question about today's topic? Text it to us here!Want to get more content to support your agency life? Subscribe to the Agency Life newsletter, check out past episodes & find more content at teamwork.com/agencylife. This podcast is brought to you by Teamwork.com.

Sean Sweet, a key player at Blend Marketing, transformed his agency's approach, leading to a staggering 300% rise in lead conversion. He discusses a bold decision that averted a potential £500K financial loss and the two operational habits that ensured stability. The conversation dives into the importance of strategic clarity, managing client relationships, and fostering team transparency during tough times. Sean shares how aligning messaging with core competencies can drive sustainable growth and enhance profitability.

If your agency does creative work, it’s easy to think that WHAT you deliver to your clients is all that matters.But according to Guy Bauer, Founder of Umault, a B2B video ad agency, that’s only half of the client satisfaction equation.  The other half is something we neglect all the time.  In today’s conversation, you’ll learn:The hidden reason clients become unhappy, even when you’re delivering great workWhat the Domino’s Pizza Tracker can teach us about managing client projectsThe unconventional method Guy uses asynchronous video to keep client informed during ongoing projectsFor additional context: Guy’s agency, Umault, recently partnered with Teamwork.com to bring The Client (& The Client: Part Deux) to life.  If you want to see the end results of the projects Logan & Guy reference in this episode, you can watch both films, see more short-form videos & sign up to get emails directly from The Client himself right here: The Client & The Client: Part DeuxOther Resources Mentioned in Today’s Episode:Connect with Guy on LinkedInFinancial Management of A Marketing Firm (Second Edition) by David C. BakerThe Lead Magnet That Pays for Itself w/ Chris DuBois Want to watch the video version of the podcast on YouTube?Check it out here: Agency Life Podcast on YouTubeHave a question about today's topic? Text it to us here!Want to get more content to support your agency life? Subscribe to the Agency Life newsletter, check out past episodes & find more content at teamwork.com/agencylife. This podcast is brought to you by Teamwork.com.

Have you ever dealt with a client that was acting a little…client-ey?They’d demand you drop everything to meet at a moment’s notice. Maybe they’d beat you up over price all the time.  Maybe, they were the type of client whose demands just kept escalating.  If you’ve dealt with clients acting this way, you’re not alone.  In a special episode of the podcast, we celebrate the launch of the 2nd installment of The Client by sharing 7 stories from agencies leaders who’ve dealt with situations just like these and giving 3 practical ways to deal with the most client-ey of circumstances.Resources Mentioned In This Episode:Watch The Client & The Client: Part DeuxStop Selling Implementation Services (& Do This Instead) w/ Max Traylor3 Steps to Avoid Furious Clients w/ Jackie HermesConnect with today’s contributors:Mark RiggsBruce McMeekinCorey MorrisKyle DufordMike MidgleyTerri HoffmanJerry GennariaWant to watch the video version of the podcast on YouTube?Check it out here: Agency Life Podcast on YouTubeHave a question about today's topic? Text it to us here!Want to get more content to support your agency life? Subscribe to the Agency Life newsletter, check out past episodes & find more content at teamwork.com/agencylife. This podcast is brought to you by Teamwork.com.

Is your agency leaving nearly 2/3rds of your new client acquisition up to chance?If so, you’re not alone.  But it doesn’t have to be that way.According to research from WordStream, 60% of most new agency clients are coming from a channel that you can’t directly control, let alone scale.That scary stat is exactly what today’s guest is helping agencies avoid by building a portfolio of offers you can use to drive more inbound leads and create a re-usable marketing asset that pays for itself.Chris DuBois, Founder of Dynamic Agency OS, fell into agency life after his military service and after years helping grow Lean Labs, a HubSpot Diamond Partner, he’s now helping agencies attract more leads through a portfolio of offers that compel new clients to buy from your agency.In today’s conversation, you’ll learn:The 5 offers every agency should have to meet buyers at different stages of their journeyHow to create a portfolio offers while staying focused on your core serviceThe marketing asset you can create that not only drives more high intent leads, but also pays for itselfResources Mentioned in Today’s Episode:An Agency’s Guide to Measuring And Improving Billable Utilization (Ebook)Connect with Chris on LinkedInStop Selling Implementation Services (& Do This Instead) w/ Max Traylor3 Steps to Owning Your Niche in 90 Days w/ Nick Bennett50% Profit Margins Unlocked with Time-Tracking Data w/ @MarketingMaxThe State of Agency Operations Report by Teamwork.comThe Offer Landing Page Chris MentionedThe Thank You Page Chris MentionedThe Client by Teamwork.com & UmaultWant to watch the video version of the podcast on YouTube?Check it out here: Agency Life Podcast on YouTubeHave a question about today's topic? Text it to us here!Want to get more content to support your agency life? Subscribe to the Agency Life newsletter, check out past episodes & find more content at teamwork.com/agencylife. This podcast is brought to you by Teamwork.com.

Your life as an agency owner is crazy–you’re hiring (and probably firing), doing business development, meeting with clients, preparing pitch decks, trying to lead your team and a million other things.  But, did you know there are only 5 things you should be spending your time on–if you want to successfully scale or sell your agency?Jason Swenk is the Founder of Agency Mastery 360, whose system has helped over 10,000 agencies successfully scale.  Jason's had successful agency exits & is now a repeat author, plus the host of The Smart Agency Podcast.After looking under the hood of thousands of agencies, he’s recognized 2 distinct patterns: the operational metrics you need to hit if you want to sell your agency and the only 5 things you should be doing as the owner to make your agency scalable and sellable.In today’s conversation you’ll hear Jaso explain:Why most agencies aren’t charging enough (& how to successfully raise your prices)The 4 metrics he evaluates when considering to buy an agencyThose 5 things that should demand 100% of your focus as an agency ownerResources Mentioned in Today’s Episode:An Agency’s Guide to Measuring And Improving Billable Utilization (Ebook)Connect with Jason on LinkedInAccelerating Your Agency: An 8 Systems Playbook For Growing Your Agency Faster by Jason SwenkStop Selling Implementation Services (& Do This Instead) w/ Max Traylor3 Keys to Building and Agency Thats Lasts w/ Matt Heinz3 Steps to Avoid Furious Clients w/ Jackie HermesWant to watch the video version of the podcast on YouTube?Check it out here: Agency Life Podcast on YouTubeHave a question about today's topic? Text it to us here!Want to get more content to support your agency life? Subscribe to the Agency Life newsletter, check out past episodes & find more content at teamwork.com/agencylife. This podcast is brought to you by Teamwork.com.

Do you feel like something’s not working in your agency?You’ve got processes that are outdated (or just plain not documented). You’ve got tools that aren’t the right fit or you’re not getting enough out of.Even though you feel the need for change, it terrifies you.If so, you’re not alone, I was at an agency-focused conference in Denver just a few weeks back, and several agency owners I spoke with said that they knew they needed to make a change with a major software platform that helps run their agency, but they were scared to make the switch.Rob Sayles, is an ex-agency founder, a seasoned operations guru, & now veteran agency advisor.  In today’s episode, he takes some of the fear and uncertainity out of change management for agency leaders.In this conversation, you’ll hear:The 3 symptoms to look for to ensure you actually need to change a major tool or processWhat Toyota’s approach to continuous improvement can teach you about change managementThe 5 steps to make a major change in your agency without causing a revolt among your staff (& sleepless nights for yourself)Resources Mentioned in Today’s Episode:An Agency’s Guide to Measuring And Improving Billable Utilization (Ebook)Connect with Rob on LinkedInThe Client (a film by Umault)Atomic Habits by James ClearTools of Titans Tim FerrissThe Goal: A Process of Ongoing Improvement by Eliyahu M. Goldratt, Jeff Cox Want to watch the video version of the podcast on YouTube?Check it out here: Agency Life Podcast on YouTube Have a question about today's topic? Text it to us here!Want to get more content to support your agency life? Subscribe to the Agency Life newsletter, check out past episodes & find more content at teamwork.com/agencylife. This podcast is brought to you by Teamwork.com.