Agency Life cover image

Agency Life

The Real Reason Clients Are UNHAPPY w/ Guy Bauer

Aug 22, 2024
51:32

If your agency does creative work, it’s easy to think that WHAT you deliver to your clients is all that matters.

But according to Guy Bauer, Founder of Umault, a B2B video ad agency, that’s only half of the client satisfaction equation.  The other half is something we neglect all the time.  

In today’s conversation, you’ll learn:

  • The hidden reason clients become unhappy, even when you’re delivering great work
  • What the Domino’s Pizza Tracker can teach us about managing client projects
  • The unconventional method Guy uses asynchronous video to keep client informed during ongoing projects

For additional context: Guy’s agency, Umault, recently partnered with Teamwork.com to bring The Client (& The Client: Part Deux) to life.  

If you want to see the end results of the projects Logan & Guy reference in this episode, you can watch both films, see more short-form videos & sign up to get emails directly from The Client himself right here: 


Other Resources Mentioned in Today’s Episode:

Connect with Guy on LinkedIn

Financial Management of A Marketing Firm (Second Edition) by David C. Baker

The Lead Magnet That Pays for Itself w/ Chris DuBois


Want to watch the video version of the podcast on YouTube?

Check it out here: Agency Life Podcast on YouTube

Have a question about today's topic? Text it to us here!

Want to get more content to support your agency life?

Subscribe to the Agency Life newsletter, check out past episodes & find more content at teamwork.com/agencylife.

This podcast is brought to you by Teamwork.com.

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner