Aurelius Podcast

Episode 30 highlights with Dave Malouf: - What is ResearchOps and DesignOps? - Challenges of operationalizing research and design in growing organizations and how to overcome them - Dave’s tips and insights in how to grow design and research in your company more efficiently - Who owns “ResearchOps” and what does that person(s) do? - How to determine when you should be thinking about DesignOps and ResearchOps

Episode 29 highlights with Jorge Arango: - The similarities between physical architecture and UX design - Tips we can apply from the process of architecture to digital design - How to think about physical spaces to inform the digital information spaces you create - Feedback loops in digital information spaces - How the rate of change in physical buildings vs. digital spaces has changed our expectations as a culture - The ways language greatly impact our expectations and design of digital spaces - Design ethics in digital places where civic discourse happens and how we as designers can be more mindful in creating them

Episode 28 highlights with Jim Kalbach: - What is the difference between user experience, customer experience and marketing - Jim’s background in UX design and how that helped him transition to his role now in customer experience and product education - Remembering that the “grass is never greener” and no organization is perfect in order to have a longer term impact where you work - What is the true secret to becoming a kick ass design leader - The long term effects of even the smallest UX and user research decisions - Experience mapping principles and tips from Jim’s book - Building empathy and understanding for your stakeholders and business to be a more successful designer

Listen to Episode 27 for highlights with Brianna Sylver including: - The difference between user research and market research -Using both market research and user research to build a better design strategy - Why market research may not be what you think it is - How and when you should think about doing user research more like a market researcher - Project mindset vs. product mindset - Tactical vs. strategic UX design

- How Jeffrey and the team at An Event Apart design the experience of the conference - The dangers in the seduction of building “cool” stuff as opposed to the things people need - What’s the difference between junior designers and senior designers? - Design ethics, mindfulness and inclusiveness in UX design and product management - How the web and design has changed since 1995

- Product management at Intercom - Choosing the right problems to solve for your customers - What user research looks like at Intercom - How Michelle and the product team at Intercom chooses which projects to work on - Where does UX design start and Product Management end?

Episode 24 Highlights: - What is creativity? - The concept of “flow” and its role in identifying and harnessing your creativity - Denise’s story of her very own zone of genius and how you can find yours - Dangers of burnout, how you got there, how to dig yourself out and also how to avoid it - Different types of motivation and what they have to do with your work - How making custom earrings helps Denise be a better writer and speaker - Using HALT to take care of yourself and foster your inner creativity

Episode 23 Highlights with Lindsey Redinger: - What is ResearchOps and how do you operationalize user research? - Making research accessible to everyone in the organization - How InVision documents and stores user research insights - Lindsey’s trick for helping all of InVision build empathy with their customers - Getting new employees at InVision up to speed with who their customers are as part of their new hire onboarding - How to get started in your ResearchOps practice or operationalizing user research and your company - Keeping individual projects aligned to broader company goals - How Lindsey and InVision uses the Jobs To Be Done framework to keep user research focused https://blog.aureliuslab.com/lindsey-redinger-user-research-and-research-ops-podcast

Episode 22 highlights: - Peter’s new book “Planning for Everything” and what led him to decide to write a book about planning - What we can learn from the U.S. Marines about planning better design and research projects - Peter’s framework of S.T.A.R.F.I.N.D.E.R and how to use it for better planning of your ux, design and research projects - How Agile development process can help...and hinder your design and software project planning - Are you OVER-planning? How to determine if you are and if so work at getting better at improvising - Tips for convincing your stakeholders to do (or do more) user research - Systems thinking and how it applies to UX design and product management - Ways to be more self-aware in the design, features and decisions we make in our work as UX designers, researchers and product managers more here: https://blog.aureliuslab.com/peter-morville-interview-on-ux-user-research-and-design-planning

Episode 21 Highlights: - Lou’s background, the beginning of the internet and how UX/IA all started - The stories behind Lou meeting Tim Berners Lee and Larry Page - How Lou started Rosenfeld Media, the UX book publishing company - The story of the blind men and the elephant and how it applies to building a great user experience - DesignOps, ResearchOps and how Lou began major conferences around those topics - Lou’s advice for those of us working in large organizations doing UX design