

Small But Mighty Agency: How to Grow Your Agency
Audrey Joy Kwan | Growth Strategist for Agencies
If you want to grow an agency to seven figures and beyond without working more hours in your business, tune in. I know your time is valuable, so I keep it practical and help you work smarter, not harder, in every episode. I'm your host, Audrey Joy Kwan. I know what it takes to build an agency—including supporting an agency owner in selling and exiting, and consulting for 200-person agencies—because I've done it. My team and I have coached and consulted with over 150 agency owners and have been behind the scenes of multiple seven-figure agencies. All this to say, join us on the Small But Mighty Agency podcast to grow an agency with real-world experience and practical tips that help you to work less and earn more while leading with integrity. Let's go!
Episodes
Mentioned books

May 29, 2024 • 12min
How to know if a referral network is right for you?
How do you know if a referral network is right for you? Imagine having a network that’s not just another mastermind or course but a community focused on helping you grow through strategic collaborations and consistent referrals. Picture this: curated connections, referral pods, and collaboration events tailored to extend your reach and grow your business. At Agency Together, we’ve created a purposeful community where the intent is crystal clear: generating strategic collaborations and referrals to grow your agency. If you’re an agency with a niche, tune in. We’ll dive into:Why is a niche your best friend for making memorable referral-ask The untapped potential of strategic collaborations for agenciesHow to know if a referral network like Agency Together is your perfect matchDon’t miss this episode. Learn how to stand out, get more clients in a referral network and leverage a referral community for maximum impact.Show LinksIs Agency Together Right for You? Connect on LinkedInJoin a community where the intent is crystal clear: generating strategic collaborations and referrals to grow your agency without feeling the transactional ick factor. You should apply for Agency Together if want consistent referrals and collaborations opportunities to increase visibility for your brand and agency. Apply here.Hey thank for hanging out with me at the Small But Mighty Podcast. If you enjoyed this episode it would mean the world to me if you hit the follow or subscribe button in your podcast app and share it with a friend. And I’ll see you on the next one. Get the full show notes and more information here: https://audreyjoykwan.com/podcast-ep102Podcast Edits by Lindsay Curtis

May 22, 2024 • 13min
How To Get More Consistent Referrals for Your Agency
Want more referrals and clients for your agency? Getting consistent referrals doesn't have to be a mystery. If you’ve been following our “How to Get More Referrals” series, you’re already on the path to leveraging a referral strategy that brings in consistent clients. Referrals aren’t just about asking for business—they're about creating a culture and ecosystem that naturally encourages and rewards the sharing of opportunities. Remember, 84% of B2B decision-makers start the buying process with a referral. This episode will help you reach those decision-makers by activating your referral channels. Learn the best practices for activating ⏭️existing clients, ⏭️strategic partnerships, and ⏭️associations to generate consistent referrals. Tune in now! Show LinksAgency TogetherPart 1: 5 Powerful Reasons Why Top Agencies Have Referral Programs (and why you need one)Part 2: 4 Key Referral Channels: Are You Using Them to Get More ClientsWant to grow your agency and get more clients with consistent referrals?Join me over at Agency Together. Agency Together is not just another networking community. You gain a curated referral network for agency owners who value getting more clients with strategic collaborations. I believe in helping each other grow; we are stronger together. Agency Together is not a program, course, or mastermind. We are a community focused on collaboration to get more referrals and grow your agency. To find out more and secure your spot, go to audreyjoykwan.com/agencytogetherHey thank for hanging out with me at the Small But Mighty Podcast. If you enjoyed this episode it would mean the world to me if you hit the follow or subscribe button in your podcast app and share it with a friend. And I’ll see you on the next one. Get the full show notes and more information here: https://audreyjoykwan.com/podcast-ep101Podcast Edits by Lindsay Curtis

May 15, 2024 • 13min
4 Key Referral Channels: Are You Using Them to Get More Clients
How effectively are you leveraging referrals to get more clients? Hubspot Sales Trend Report emphasized the importance of referrals, especially when buyers are more cautious about spending money. Referrals are the top way to receive high-quality leads and shorten the sales cycle because it’s worth more in trust than a cold lead or sales rep.In part two of this mini-series on how to get more referrals, I unpack the top four referral sources every agency owner should know and include in their marketing and sales plan. Knowing the different referral sources will help you build a better system for consistent referrals.Tune into this episode of the podcast to discover: What are 4 key referral channels to get more clients Why you need different referral channels to get consistent referrals How partnerships with non-competing agencies can be more profitable than taking on the work Show LinksGet On The Agency Together Waitlist to Secure Your SpotPart 1: 5 Powerful Reasons Why Top Agencies Have Referral Programs (And Why You Need One)If you want a focused community to help you get consistent referrals without wasting time, lean in: I’m opening the waitlist to our community – Agency Together. Agency Together is not just another networking community. You gain a curated referral network for agency owners who value growing their bottom line with strategic collaboration. Join Agency Together to grow with strategic collaborations and consistent referrals.👉Get On The Waitlist to Secure Your SpotAs a community, Agency Together will change your referral game; join the members who know that together, they can tap into more of the 84% of decision-makers who start their buying process with a referral.Hey thank for hanging out with me at the Small But Mighty Podcast. If you enjoyed this episode it would mean the world to me if you hit the follow or subscribe button in your podcast app and share it with a friend. And I’ll see you on the next one. Get the full show notes and more information here: https://audreyjoykwan.com/podcast-ep100Podcast Edits by Lindsay Curtis

May 8, 2024 • 11min
5 Powerful Reasons Top Agencies Have Referral Programs (and why you need one)
he podcast, I’ll share: Five different types of referrals your business can leverage Actionable insights on optimizing your referral processBreakfree from the challenges of generating more referrals effectively Where to begin? Start with the first episode, where we explore why top agencies thrive with referral programs and why yours should too.Don't miss out on transforming how you think about referrals.Show LinksConnect with Audrey on Linkedin Join the Agency Together waitlistI’m opening the doors to a community that will help you get more referrals. Join our network of niche agency owners who value collaboration to grow their bottom lines together. Agency Together is a community and referral network that helps you grow your book of business through curated referral and collaboration pods. If you’re curious about how Agency Together will help you uncover the untapped potential of referrals, click here.Hey thank for hanging out with me at the Small But Mighty Podcast. If you enjoyed this episode it would mean the world to me if you hit the follow or subscribe button in your podcast app and share it with a friend. And I’ll see you on the next one. Get the full show notes and more information here: https://audreyjoykwan.com/podcast-ep99Podcast Edits by Lindsay Curtis

May 1, 2024 • 11min
Escape the Daily Grind in Your Agency: Key Processes You’re Overlooking
Are you feeling overly involved in the day-to-day tasks of your business? If removing yourself from certain day-to-day processes or tasks isn’t getting easier, you might have overlooked some key processes. In this episode, we share the concept of “invisible work.”Invisible work is the critical yet often overlooked processes that you might be handling because you don’t know how to get it off your plate. Your invisible work wastes valuable time and keeps you working in your business instead of on your business.If you can’t fully articulate the invisible work, it stays invisible, holding you back from scaling your business. When you uncover the invisible work, you also gain a strategic advantage by revealing more of your intellectual property. ⭐Tune into this week’s podcast episode to:Get 5 questions that will help you uncover your invisible workLearn how invisible work keeps you stuck in the daily grind and how to get it off your plateWhy invisible work is intellectual property and how capturing it increases the value of your business Show LinksBook a discovery callGet Your Agency Org Chart Cheatsheet to Build a Small But Mighty AgencyAre you flying by the seat of your pants building your agency and want more order to chaos? Start here. Get the Mighty Pod Model cheatsheet for a look inside a Small But Mighty Agency structure that scales.Hey thank for hanging out with me at the Small But Mighty Podcast. If you enjoyed this episode it would mean the world to me if you hit the follow or subscribe button in your podcast app and share it with a friend. And I’ll see you on the next one. Get the full show notes and more information here: https://audreyjoykwan.com/podcast-ep98Podcast Edits by Lindsay Curtis

Apr 24, 2024 • 11min
How to Empower Your Team and Let Go So You Don’t Burnout? [Case study]
Do you find yourself stepping back into the day-to-day of your business? You’re not alone. What if I told you that you might be creating more work for yourself by inserting yourself back into projects and that there is a better way? I get it. You’re an agency owner who fears that standards won’t be met without your direct involvement, clients will be unhappy, and relationships will deteriorate. It’s a common bottleneck, and in this episode, we’ll explore how to effectively stop jumping back in and let go with confidence so you don’t burnout. You’ll hear a compelling case study of an agency owner whose personal involvement became a major bottleneck and how I helped her break free. Stay tuned, and you’ll discover how to rethink and redefine your role so you can: Delegate with confidence without risking the quality of deliveryMaintain and exceed the high standards your clients expect while the business growsEmpower your team and free yourself from the daily grind.Show LinksBook a discovery callGet Your Agency Org Chart Cheatsheet to Build a Small But Mighty AgencyAre you flying by the seat of your pants building your agency and want more order to chaos? Start here. Get the Mighty Pod Model cheatsheet for a look inside a Small But Mighty Agency structure that scales.Hey thank for hanging out with me at the Small But Mighty Podcast. If you enjoyed this episode it would mean the world to me if you hit the follow or subscribe button in your podcast app and share it with a friend. And I’ll see you on the next one. Get the full show notes and more information here: https://audreyjoykwan.com/podcast-ep97Podcast Edits by Lindsay Curtis

Apr 17, 2024 • 10min
Is the Pursuit of Quick Success Obscuring Your Strategic Vision? Here's How to Tell
How does the desire for quick success cloud long-term strategic thinking? It can appear as shiny distractions or band-aide approaches instead of dealing with the root cause. Why does this happen? It's a case of not seeing the forest from the trees because you’re standing among the trees. Ultimately, it makes your to-do list longer and your life harder as you go one step forward and two steps back.How can you tell if your pursuit of quick success obscures your strategic vision?Sometimes, it's hard to see until it’s too late. In this episode, I help you see the signs so you can course-correct. Tune into this podcast episode to hear: The hard-to-see signs that you might be prioritizing shiny quick wins over sustainable growth. Four tangible effects of losing sight of your strategic vision so you can get in front of the challenge. Insights to maintain focus and ensure your growth isn't sidelined by short-term gains Show LinksBuild a Mighty Pod Model for your agency so that client work isn’t dependent on you to scale. Get the Mighty Pod Model cheatsheet here. Hey thank for hanging out with me at the Small But Mighty Podcast. If you enjoyed this episode it would mean the world to me if you hit the follow or subscribe button in your podcast app and share it with a friend. And I’ll see you on the next one. Get the full show notes and more information here: https://audreyjoykwan.com/podcast-ep96Podcast Edits by Lindsay Curtis

Apr 10, 2024 • 11min
How to Prevent Shiny Distractions from Derailing Your Business Growth
Is it a great idea or a shiny distraction for your business? How do you decide?” I’ve seen business owners go all in on distractions at the expense of what is working in the business and derail their team because the shiny object syndrome is real. The one thing that entrepreneurs don’t lack is ideas and the tendency to be quick starts. Raise your hand if that’s you. New ideas can bring creativity and innovation and diversify opportunities – one hundred percent. But shiny distractions, such as new offers, services, and ideas, can threaten the foundation that has made your business successful if left unchecked. In this new series, I share how you can keep the shiny distractions from derailing your agency.Tune into this episode to get the number one guardrail you need to install in your business and three things not to overlook in your guardrail. Show LinksAre you flying by the seat of your pants building your agency and want more order to chaos? Start here. Get the Mighty Pod Model cheatsheet for a look inside a Small But Mighty Agency structure that scales.Hey thank for hanging out with me at the Small But Mighty Podcast. If you enjoyed this episode it would mean the world to me if you hit the follow or subscribe button in your podcast app and share it with a friend. And I’ll see you on the next one. Get the full show notes and more information here: https://audreyjoykwan.com/podcast-ep95Podcast Edits by Lindsay Curtis

Apr 3, 2024 • 11min
How to transfer niche knowledge to your team so you can scale
Have you struggled with letting go of client work and trusting your team to deliver? You might feel – even with processes – that your team can’t deliver at the level you want.It’s not unusual for agency owners to struggle with sharing their specialized knowledge with their team. The struggle is made more difficult when you don’t know or don’t solve the root of the issue. This misunderstanding leads to reliance on ineffective, "quick-fix" solutions. I often hear agency owners express the challenge as “my team let me down" or "I find it hard to delegate client responsibilities,” but the root is the struggle to transfer your niche knowledge. It’s a bottleneck that stunts business growth, operational efficiency, and your ability to step into a role where you work on your business more than you work in your business. In this episode, I explore the nuanced challenge of niche knowledge transfer and provide three key strategies for knowledge transfer in an agency. Show LinksGet Your Agency Org Chart Cheatsheet to Build a Small But Mighty AgencyAre you flying by the seat of your pants building your agency and want more order to chaos? Start here. Get the Mighty Pod Model cheatsheet for a look inside a Small But Mighty Agency structure that scales.Hey thank for hanging out with me at the Small But Mighty Podcast. If you enjoyed this episode it would mean the world to me if you hit the follow or subscribe button in your podcast app and share it with a friend. And I’ll see you on the next one. Get the full show notes and more information here: https://audreyjoykwan.com/podcast-ep94Podcast Edits by Lindsay Curtis

Mar 27, 2024 • 11min
How are successful niche agencies thinking and doing differently in the current economy?
What strategies are working for agencies that are leaders in their niche? ☝️It’s one thing to say that the riches are in the niches, but what are agencies that thrive in their niches doing differently than their counterparts? For one thing – they’re not scattering their efforts; niche agencies use laser focus to their advantage. Even if you specialize in an industry or sector, you still need to maximize what sets you apart, especially when niches are competitive and the economy is changing. Whether you are a niche or generalized agency, in this episode, find out what leading niche-focused agency owners are doing to stand out. Tune in to hear the four strategies agency owners leading in their niche are paying close attention to right now. Show Links:What Are The Top Niches for Agency Success in The Current Economy?Build a Mighty Pod Model for your agency so that client work isn’t dependent on you to scale. Get the Mighty Pod Model cheatsheet here. Book a ConsultHey thank for hanging out with me at the Small But Mighty Podcast. If you enjoyed this episode it would mean the world to me if you hit the follow or subscribe button in your podcast app and share it with a friend. And I’ll see you on the next one. Get the full show notes and more information here: https://audreyjoykwan.com/podcast-ep93Podcast Edits by Lindsay Curtis


