Enterprise Digital - the podcast
The Enterprise Digital Podcast is a regular discussion on all matters related to Enterprise Service Management and Digital Transformation.
The hosts are Barclay Rae and Ian Aitchison, who share and discuss their thoughts on the converging worlds of technology, service management, people and management, business and corporate development, governance, automation and more… Regular guests will be invited to try and get a word in …
Latest episodes
Apr 1, 2021 • 34min
Episode 5 – with Guest Mark Temple, (Enterprise Service management), Service Delivery Manager at Glasgow University.
Mark has been driving a full-on organisational-wide ESM programme over the last few years, well beyond the IT department. We learn a number of salient and practical tips on how to make this work and stay mostly sane. We learn Mark’s favourite tipple for the ED Podcast bar and how he can fix your car as well as your PC - and your ESM project.
Mar 26, 2021 • 30min
The Exponentially Self-Serving Episode
In which we discuss the value of self service for ESM, despite Barclays’ attempt to hi-jack the conversation. We also discuss the SDI conference and the need to move on from exponential scaremongering.
Mar 17, 2021 • 31min
Episode 3
How should we set and manage expectations? What are OKRs and how can they be used – what are XLAs and OXMs and why are they all better than SLAs? What is all the fuss about Product Management and ITSM/ESM?
Mar 17, 2021 • 23min
Episode 2
The convergence towards a giant ice cream cone – or how we are moving towards some standards ways of doing ‘work’ – using ‘things’ and doing ‘stuff’. What are the common things that people do in business teams that we also do in IT?
Mar 17, 2021 • 32min
Episode 1
What is the difference/overlap between ESM and Digital Transformation? Are we on to something - what are the key definitions and distinctions? Does anyone use ‘ESM’ outside of IT? Does it need a name? what tools and practices can we define? What about the human factor?
