The B2B Playbook

Kevin Chen & George Coudounaris
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Sep 7, 2025 • 60min

#197: Community-Led Growth: How To Turn Customers Into Your Growth Engine (Laís de Oliveira)

Community-Led Growth: How To Turn Customers Into Your Growth EngineWe break down the playbook for community-led growth — how to move beyond engagement theater and build a system where customers become your distribution.Featuring Laís de Oliveira (author of Hacking Communities), this episode gives you practical frameworks like the Five Ps, the “lighthouse → port → city” journey, and closeness circles that turn casual users into passionate advocates and ambassadors.We show you how to:+ Make community a core growth engine (not a side-channel)+ Design onboarding and programming that build habit+ Use contribution, access, and recognition to scale advocacyIf you’re a B2B marketer on a small team, this episode shows how to create a community-led growth system that compounds your distribution and builds lasting trust with buyers.-----------------------------------------------------🔗 Links + CTAs-----------------------------------------------------💼 Need help running your own LinkedIn Thought Leadership Ads? https://theb2bplaybook.com/linkedin-ads-agency🧠 Learn how to drive revenue across your organisation with CRO School: https://theb2bplaybook.com/cro-school🎓 Join our Demand Generation Program: https://theb2bplaybook.com/demand-generation-course-----------------------------------------------------🧑‍🎓ACCESS our B2B COURSES: https://theb2bplaybook.com/courses📺 YouTube: https://www.youtube.com/@theb2bplaybook📩 Newsletter: https://theb2bplaybook.com/newsletter/📚 Latest content: https://theb2bplaybook.com/-----------------------------------------------------00:00 Community-Led Growth: Your Unfair Distribution Advantage01:00 Why Brands Are Now Conversations (You Can’t Control Them)02:45 TL;DR Framework: From Clarity → Contribution → Advocacy04:15 The Five Ps Of Community-Led Growth06:00 Identity → Connectedness → Growth Formula08:00 Make Community Core To Value Creation10:00 Community-Led Growth x Business Model Canvas12:15 Jobs-To-Be-Done For Community-Led Growth14:30 B2B Examples: From CRM To Better Sellers16:20 Lighthouse → Port → City: How Communities Grow19:00 The First 21 Days: Onboarding That Sticks21:15 Programming That Brings People Back23:00 Turning Users Into Contributors25:10 Advocates vs Ambassadors In Community-Led Growth27:20 Closeness Circles: Reward With Access30:00 The Taylor Swift Playbook (For B2B Communities)32:10 Journey & Lifecycle: 1500:150:15 Ratios35:00 Pitfalls To Avoid In Community-Led Growth37:10 Make It A System: Track, Reward, Iterate39:30 Q&A: Communities Beyond Customers43:00 Q&A: Where To Start – Existing vs New Customers46:00 Q&A: Virality & Chapters In Community-Led Growth50:00 Q&A: When Is It Too Early To Start?53:00 Wrap: Community As A Value Engine-----------------------------------------------------👥 Are you a B2B marketer in a small team??💰 Need to bring in more revenue for your company (so sales and your boss love you??)Get the:🔹 strategy🔹 templates🔹 toolsSo you have everything you need to drive more revenue for your brand.See why other B2B marketers like you love The B2B Incubatorhttps://theb2bplaybook.com/demand-generation-courseS07 E197 - The B2B Playbook#b2b #b2bmarketing #digitalmarketing #demandgeneration #communityledgrowth
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Aug 31, 2025 • 1h 1min

#196: Why Most B2B Revenue Engines Fail - And How Paul Perrett is Building One to Go From $2-10mil

Join Paul Perrett, CEO of Firmable, and Adem Manderovic, founder of Closed Circuit Selling, as they dive into why most B2B revenue engines fail. They discuss the innovative 10-line economic model for scaling revenue, emphasizing the importance of market validation over traditional MQLs. The duo shares insights on integrating sales and marketing for cohesive growth, building brand credibility, and turning strategic partnerships into a powerhouse revenue generator. Learn practical approaches to overcoming common growth hurdles and activating your B2B ecosystem!
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Aug 27, 2025 • 2min

Last Chance: Register for Our Demand Gen Course by Friday 29 August - theb2bplaybook.com/demand-generation-course

This is your last chance to join our Demand Gen Course – The B2B Incubator – before doors close on Friday, 29 August. https://theb2bplaybook.com/demand-generation-courseInside the program, you’ll get:On-demand materials you can work through in your own time6x live Q&A sessions with George to get your questions answered and stay accountableA proven framework trusted by marketers in both SaaS and servicesAlison at RIVET used it to build a demand engine that now sources 70% of pipeline from marketing.Allister Hamilton used it to triple his pipeline in services.If you’re a small marketing team and want to stop chasing bad leads and start building a system that drives real revenue — this is your shot.👉 Register now before doors close Friday, 29 August: https://theb2bplaybook.com/demand-generation-course
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Aug 24, 2025 • 21min

#195: Head of Marketing 3X’d Meetings & Boosted Pipeline by 75% (Demand Gen Course Alumni Story)

Demand Generation Course Review: What I Learned Inside The B2B IncubatorThinking about joining a demand generation course—but not sure if it’s worth your time?We sat down with Allister Hamilton, Head of Marketing at Lánluas Consulting, to hear how The B2B Incubator helped him go from an unclear strategy to measurable pipeline growth.Allister shares:+ Why he picked this program over other courses (including how it's different to Ritson’s Mini MBA)+ How he got sales to actually use their content+ The exact results they saw (3x more prospect meetings, 200% LinkedIn lift, +75% attributed pipeline)Tune in and learn:+ How to build a demand gen engine with a small team+ A practical content system that aligns sales and marketing+ What to expect when you join The B2B IncubatorIf you're serious about levelling up your skills, aligning your team, and finally seeing results from your content—this episode is for you.-----------------------------------------------------🔗 Links + CTAs-----------------------------------------------------🎓 Join our Demand Generation Program: https://theb2bplaybook.com/demand-generation-course💼 Need help running your own LinkedIn Thought Leadership Ads? https://theb2bplaybook.com/linkedin-ads-agency🧠 Learn how to drive revenue across your organisation with CRO School: https://theb2bplaybook.com/cro-school-----------------------------------------------------🧑‍🎓ACCESS our B2B COURSES: https://theb2bplaybook.com/courses📺 YouTube: https://www.youtube.com/@theb2bplaybook📩 Newsletter: https://theb2bplaybook.com/newsletter/📚 Latest content: https://theb2bplaybook.com/-----------------------------------------------------00:00 Demand Gen Course Review: Real Feedback from a Head of Marketing00:44 The Problem: Content That Doesn’t Drive Pipeline01:53 Why I Chose The B2B Incubator Over Other Courses02:50 Hands-On vs Theory: How It Compares to Ritson’s Mini MBA04:30 From B2C to B2B: Plugging My Skill Gaps05:40 The Mindset Shift: From Sales Support to Strategic Partner07:00 Learning to Build a Content Engine with Limited Resources08:00 Our Strategy: Pillar Content on Steroids09:02 How We Got Sales to Use Our Marketing Content09:40 The Power of Single-Minded Content10:40 Aligning Content to Personas (and Why It Worked)11:30 The Impact on Sales Conversations12:00 Tangible Results: 3x More Prospect Meetings13:00 200% LinkedIn Engagement Lift13:50 Website Dwell Time Up 80%14:30 $ Attributable Pipeline: +75% YoY15:05 The Confidence Shift: Why I’d Do It Again16:10 Making Time for the Program in a Small Team17:05 Should You Bring Your Team Into the Program Too?17:42 Final Verdict: Is It Worth It?-----------------------------------------------------👥 Are you a B2B marketer in a small team??💰 Need to bring in more revenue for your company (so sales and your boss love you??)Get the:🔹 strategy🔹 templates🔹 toolsSo you have everything you need to drive more revenue for your brand.See why other B2B marketers like you love The B2B Incubatorhttps://theb2bplaybook.com/demand-generation-courseS07 E195 - The B2B Playbook#b2b #b2bmarketing #digitalmarketing #demandgeneration #b2bpositioning #positioningstrategy
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Aug 17, 2025 • 1h 8min

#194: Why Your GTM is Misfiring, and how to fix it from the Frontlines (The Circuit - Ep 1)

If your sales and marketing teams feel like they’re running different races, this episode will show you the framework to fix it – fast.We break down the exact sales and marketing alignment framework we use with revenue leaders to unite GTM teams, reduce wasted spend, and win more deals. You’ll see why the old playbooks like Predictable Revenue create silos – and how our “Circuit” model hardwires sales, marketing, and customer success into one connected system.We’ll walk you through cataloguing the market to capture first-party intent, feeding that intelligence into marketing for targeted trust-building campaigns, and closing the loop with customer success so deals stick and expand.Tune in and learn:+ Why most GTM teams are misaligned – and the root cause+ How to capture first-party market intelligence that makes marketing commercially viable+ The step-by-step framework for aligning sales, marketing, and customer successThis is a must-watch if you lead sales, marketing, or customer success and want a system that unites your teams around the same revenue goal.Want access to the GTM Map that's blurred out? Register for our next webinar: 🔗 https://theb2bplaybook.com/cro-school-----------------------------------------------------🔗 Links + CTAs-----------------------------------------------------🧠 Learn how to drive revenue across your organisation with CRO School: https://theb2bplaybook.com/cro-school🔗Want access to our GTM Map? Register for our next webinar at https://theb2bplaybook.com/cro-school🎓 Join our Demand Generation Program: https://theb2bplaybook.com/demand-generation-course💼 Need help running your own LinkedIn Thought Leadership Ads? https://theb2bplaybook.com/linkedin-ads-agency-----------------------------------------------------🧑‍🎓ACCESS our B2B COURSES: https://theb2bplaybook.com/courses📺 YouTube: https://www.youtube.com/@theb2bplaybook📩 Newsletter: https://theb2bplaybook.com/newsletter/📚 Latest content: https://theb2bplaybook.com/-----------------------------------------------------00:00 Welcome to The Circuit: Why GTM Misfires Happen01:20 The Big Promise: A Framework for Fixing GTM from the Frontlines03:40 Why Sales & Marketing Misalignment Costs You Revenue05:50 The Predictable Revenue Problem No One Talks About08:15 How Team Incentives Broke the GTM System10:30 The Fallout: Low-Quality Meetings & Rising CAC13:20 Marketing’s MQL Trap – and How to Escape It15:40 Why Traditional Sales Methodologies Aren’t Enough18:00 The Real Cost of Sales Overpromising & CS Under-delivering21:00 Old Principles, Modern Twist: The Case for Cataloging24:10 Step 1: How BDMs Capture First-Party Intent28:30 Step 2: Turning Catalog Data into Marketing Firepower32:20 Step 3: Live Quoting Days & Seamless Handoffs36:00 Step 4: Customer Success as a Growth Engine39:20 The Circuit vs Predictable Revenue – Side-by-Side42:00 Why Cataloging Builds Long-Term Alignment45:10 Real-World Wins: From Stalled Deals to Biggest Ever48:20 How to Pilot This Framework in Your Organisation51:00 Next Steps: CRO School, Health Checks & Roundtables-----------------------------------------------------S07 E194 - The B2B Playbook#b2b #b2bmarketing #revenue #revenuealignment #salesandmarketing #sales
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Aug 10, 2025 • 29min

[repost]: Foundations to Set Up Your Revenue Engine | CRO School - pt.2

If you're a CMO, CRO or Head of Sales, you should be asking yourself: how can our teams work better together to drive more revenue, in a more efficient way?We've come across so many organizations that have bloated methods for acquiring customers. They're loaded to the brim with hungry SDRs who have 'book the meeting at all costs' as their mandate. They've handcuffed marketing and reduced them to 'lead gen' to feed the sales machine. The result? A 'spray and pray' method that doesn't work unless you have serious cash to burn. Marketing, sales and customer success are incentivised to behave in ways that compete with each other. A poor customer experience. And a high level of churn and dissatisfaction at customer success.To answer your prayers for a 'better way', we've teamed up with 7x ex Head of Sales, Adem Manderovic, to bring you a combined marketing and sales system that will completely align your business. It will help you build a growth engine that allows you to win more customers for less, and reduce churn. It gets sales, marketing and customer success to all play on the same team. Today we are sharing step 1 of our framework to create complete end-to-end organizational alignment. This is the solution to start driving a much more efficient acquisition system.Step 1 is all about laying the foundations in place for your revenue engine before you go-to-market.Tune in and learn:+ How to define your next best market+ How to reposition your business to make it a 'no brainer' for future customers+ How to prioritize your next targets by cataloguing the marketIf you're struggling to hit targets and are feeling the pain of churning and burning the market, make sure you check out this mini-series where we detail our 5-step framework. -----------------------------------------------------SUBSCRIBE to our channel: https://www.youtube.com/@theb2bplaybookSUBSCRIBE to our newsletter: https://theb2bplaybook.com/newsletter/GET the latest CONTENT: https://theb2bplaybook.com/-----------------------------------------------------00:00 Welcome to the B2B Playbook: Creating a Business Growth Engine01:28 Why Understanding Your Best Market is Crucial for Success03:41 The Four-Step Process to Drive Better Commercial Outcomes05:42 Step 1: Identifying Your Best Customers Using the 80/20 Rule08:40 Step 2: Deep Dive into Customer Understanding11:22 Uncovering Hidden Insights from Lost Deals and Churned Clients13:50 The Power of Direct Customer Interviews vs. Data Analysis16:20 Step 3: Updating Your Positioning and Messaging17:52 Step 4: Cataloging the Market - A Lost Art in Modern Sales20:20 The Benefits of Building Relationships Through Market Research22:08 Wrapping Up: The Foundation for a Successful Growth Engine-----------------------------------------------------👥 Are you a B2B marketer in a small team??💰 Need to bring in more revenue for your company (so sales and your boss love you??)Get the:🔹 strategy🔹 templates🔹 toolsSo you have everything you need to drive more revenue for your brand.See why other B2B marketers like you love The B2B IncubatorCheck out: https://theb2bplaybook.com/demand-generation-courseS06 E145 - The B2B Playbook#b2b #b2bmarketing #demandgeneration #demandgen #b2bsaas #revenuemarketing #MarketingStrategy #leadgeneration #b2bcontentmarketing #salesandmarketing
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Aug 3, 2025 • 29min

#193: Should You Take Our Demand Generation Course? Who it's for, outcomes and more

Transform Your Marketing with our Demand Generation Course, The B2B IncubatorWe dive deep into our demand generation program, designed to transform how B2B marketers generate pipeline and revenue.In this video, we outline the program, discuss the challenges B2B marketers face, and share success stories from our alumni.Tune in and learn:+ Why the 5 Bs Framework is a game-changer for B2B marketers.+ How to create a scalable demand generation strategy.+ Real results from marketers who took this journey.-----------------------------------------------------SUBSCRIBE to our channel: https://www.youtube.com/@theb2bplaybookSUBSCRIBE to our newsletter: https://theb2bplaybook.com/newsletter/GET the latest CONTENT: https://theb2bplaybook.com/-----------------------------------------------------00:00 Welcome to the B2B Incubator02:00 Who is This Program For?04:00 Common Challenges in B2B Marketing06:00 The Three Key Shifts for Demand Generation08:00 Why the B2B Incubator Works10:00 The 5 Bs Framework Explained12:00 Consistency is Key in Demand Generation14:00 Overview of the Program Structure16:00 The Templates and Tools You'll Use18:00 Career Benefits of the Program20:00 Real Success Stories from Alumni22:00 FAQ: Common Program Questions24:00 How to Secure Buy-in for the Program25:30 Next Steps to Join the B2B Incubator26:40 Final Cohort Info-----------------------------------------------------
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Jul 27, 2025 • 49min

#192: Why Most B2B Positioning Fails (And How to Fix Yours) - Anthony Pierri

Why Most B2B Positioning Fails (And How to Fix Yours)Most B2B positioning fails because teams refuse to make strategic choices—and it shows up in generic homepages, weak messaging, and confusing GTM.In this episode, we share a masterclass from Anthony Pierri—co-founder of Fletch PMM and positioning expert for 300+ B2B startups. If you're a marketer struggling to get your team aligned around clear messaging that drives revenue, this is for you.Anthony breaks down why positioning must live on your homepage, how to choose between use case vs category strategies, and the 4 key questions every B2B company must answer.Tune in and learn:+ The 6 most common B2B positioning mistakes (with real examples)+ Why your homepage is the best place to anchor positioning+ How to craft a clear, credible message your team can align aroundIf you’ve ever felt like your messaging is vague, your homepage is generic, or your GTM teams are misaligned—this episode will show you how to fix it.-----------------------------------------------------🔗 Links + CTAs-----------------------------------------------------💼 Need help running your own LinkedIn Thought Leadership Ads? https://theb2bplaybook.com/linkedin-ads-agency🧠 Learn how to drive revenue across your organisation with CRO School: https://theb2bplaybook.com/cro-school🎓 Join our Demand Generation Program: https://theb2bplaybook.com/demand-generation-course-----------------------------------------------------🧑‍🎓ACCESS our B2B COURSES: https://theb2bplaybook.com/courses📺 YouTube: https://www.youtube.com/@theb2bplaybook📩 Newsletter: https://theb2bplaybook.com/newsletter/📚 Latest content: https://theb2bplaybook.com/-----------------------------------------------------00:00 Why Positioning Matters More Than You Think 01:10 Homepage as a Strategic Anchor for Positioning 02:38 Positioning 101: Why You Can’t Be Everything for Everyone 03:15 Common Mistake #1: Making Up a New Product Category 05:49 Common Mistake #2: Pretending You’re More Than You Are 07:52 Common Mistake #3: Positioning Around Revenue Outcomes 10:51 Common Mistake #4: Leading with AI as Your Differentiator 12:55 Common Mistake #5: Targeting Too Many Audiences 14:35 Why Brand Slogans Fail When Strategy Is Missing 16:50 The Four Essential Positioning Questions 18:40 Why You Can’t A/B Test Your Way to a Position 20:20 Category vs Use Case Positioning Explained 23:35 Figma vs Calendly: Two Positioning Approaches 26:40 How to Find the Right Level of Use Case Specificity 27:50 Segmenting Your Market: 4 Ways That Actually Help 30:00 Building Your Positioning Canvas Step-by-Step 31:30 What Does Your Product Replace? Competitive Alternatives 32:50 How Market Maturity Impacts Positioning Strategy 34:00 Differentiation: Binary vs Degree-Based Examples 36:30 Why Your Homepage Needs to Reflect Your Position 39:00 Fletch PMM’s Own Positioning Strategy (Behind the Scenes) 41:00 Bringing Positioning Into Sales, GTM, and Investor Decks 42:20 Q&A: Positioning for Horizontal Products 43:35 How to Use Use Cases to Stay Focused -----------------------------------------------------👥 Are you a B2B marketer in a small team??💰 Need to bring in more revenue for your company (so sales and your boss love you??)Get the:🔹 strategy🔹 templates🔹 toolsSo you have everything you need to drive more revenue for your brand.See why other B2B marketers like you love The B2B Incubatorhttps://theb2bplaybook.com/demand-generation-courseS07 E192 - The B2B Playbook#b2b #b2bmarketing #digitalmarketing #demandgeneration #b2bpositioning #positioningstrategy
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Jul 20, 2025 • 1h 20min

#191: Why MQLs Are Broken (And What to Measure Instead) - Fixing GTM with Steve Patti

Why MQLs Are Broken (And What to Measure Instead)B2B marketers are under pressure to generate pipeline. But the truth is, most of us are stuck operating inside a broken GTM system that was never built for how buyers actually buy.In this episode, we’re joined by Steve Patti — 7x CMO, 3x sales leader, and creator of the Brand Demand Expand framework — alongside Adem Manderovic, co-founder of CRO School and architect of Closed Circuit Selling.Together, we unpack why the MQL became marketing’s biggest mistake, how misaligned incentives broke sales and marketing, and how to rebuild your go-to-market so it’s actually commercially viable.Steve shares real stories — including how he used account intelligence to guide $200M in CapEx — and outlines the system he used to align sales, marketing, and product around real buyer needs.Tune in and learn:+ Why MQLs are based on “fantasy intent” — and what to track instead+ How to replace lead gen with real account intelligence+ What sales, marketing, and CS need to align on to win deals (and renew them)If you’re a B2B marketer frustrated with misaligned GTM motions, noisy Martech promises, and the pressure to deliver pipeline from people not ready to buy — this episode is a must-watch.-----------------------------------------------------🔗 Links + CTAs-----------------------------------------------------💼 Need help running your own LinkedIn Thought Leadership Ads? https://theb2bplaybook.com/linkedin-ads-agency🧠 Learn how to drive revenue across your organisation with CRO School: https://theb2bplaybook.com/cro-school🎓 Join our Demand Generation Program: https://theb2bplaybook.com/demand-generation-course-----------------------------------------------------🧑‍🎓ACCESS our B2B COURSES: https://theb2bplaybook.com/courses📺 YouTube: https://www.youtube.com/@theb2bplaybook📩 Newsletter: https://theb2bplaybook.com/newsletter/📚 Latest content: https://theb2bplaybook.com/-----------------------------------------------------00:00 Why MQLs Are a Lie We Keep Telling Ourselves 02:10 Sales and Marketing Broke Each Other 04:00 How Martech Incentivised the Wrong Behaviours 06:00 The Rise of GTM Engineers (and Why It’s Dangerous) 07:30 What Sales Used to Measure vs. Today’s Mess 09:00 From Carrying the Bag to Calling the Bluff 12:00 Brand Still Matters More Than Martech Tells You 15:00 Why “Create Demand” is the Wrong Idea 17:00 The Real GTM Fix: Start With Account Intelligence 19:30 Cataloguing the Market: The Mid-Market Hosting Playbook 23:00 A Real Example of ABM Done Right 26:00 The Problem With ABM Without ABS 28:00 Make Marketing the Wingman, Not the Hero 30:00 Stop Guessing: Why Marketing Shouldn’t Chase Intent 33:00 Micro-Events That Actually Move Pipeline 36:00 IVP Fit: Ideal Vendor Profile vs Ideal Customer Profile 39:00 Don’t Waste Sales Time on Unwinnable Deals 41:00 Sales Looks Right to Left, Marketing Left to Right 44:00 Closed Lost Isn’t the End—It’s an Opportunity 47:00 When CS Is Set Up to Fail From the Start 50:00 Reactivating Lost Deals With Class 54:00 The Real Reason So Many GTM Systems Fail 57:00 How PE and VC Killed Long-Term Thinking 1:00:00 The Problem With Building to Sell, Not to Last 1:03:00 Want Behaviour Change? Fix Beliefs, Not Just KPIs 1:06:00 The Pyramid of Beliefs, Values, and Actions 1:09:00 How to Convince the C-Suite to Change GTM 1:12:00 Final Thoughts: This Isn’t Just a Sales Problem -----------------------------------------------------👥 Are you a B2B marketer in a small team??💰 Need to bring in more revenue for your company (so sales and your boss love you??)Get the:🔹 strategy🔹 templates🔹 toolsSo you have everything you need to drive more revenue for your brand.See why other B2B marketers like you love The B2B Incubatorhttps://theb2bplaybook.com/demand-generation-courseS07 E191 - The B2B Playbook#b2b #b2bmarketing #digitalmarketing #demandgeneration #outboundsales
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Jul 13, 2025 • 47min

#190: How to Rank in ChatGPT First: The 90-Day LLM SEO Playbook (SEO expert Sam Dunning)

Join Sam Dunning, founder of Breaking B2B and SEO expert, as he dives into the revolutionary world of LLM SEO. Discover why traditional Google rankings are becoming obsolete. He shares a powerful 90-day strategy for getting your brand featured in AI-driven platforms like ChatGPT. Learn how brand mentions are now more valuable than backlinks, and uncover clever tactics like listicles and Reddit engagement to outsmart larger competitors. Get ready to adapt to the future of organic search!

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