ServiceNow Podcasts

We all know someone who thinks GenAI can do literally everything (probably the same person who says “let’s circle back” in every meeting). 🙄 In our latest episode, Pete & Kat dive into: ✅ Why “AI-washing” is the new greenwashing ✅ Use cases that ACTUALLY matter (and save your weekends!) ✅ How guardrails and trust will make or break your AI strategy ✅ Why the future is human-led, AI-augmented If you’re still waiting on the platform, this train is leaving the station FAST. Winners won’t be those with the flashiest tools - they’ll be the ones with trustworthy AI and people on board.See omnystudio.com/listener for privacy information.

Did your CRM promise a utopia but delivered a fancy Rolodex with a UX degree? Join Pete and Kat as they bravely poke the sacred cow of CRM and ask the tough questions like: ❓ Why does your telco need seven days and a séance to fix your modem? ❓ Why does your virtual agent sound like a confused intern filling out a colour chart? ❓ And why does it still take 5.2 days to solve a problem that should take 30 minutes? It’s the CRM roast you didn’t know you needed - with real data, real frustration, and a really broken Wi-Fi modem. 🧠 Expect: • Insights from the customer service research report • Tales of tech trauma and loyalty on life support • A vision for fixing the “messy middle” with workflow orchestration and GenAI • ...and a heartfelt plea: "Do it for Kat. Please. She’s still on hold."See omnystudio.com/listener for privacy information.

In this episode of the ServiceNow Executive Circle podcast, Kat Finch sits down with Alex Hunter — global brand expert and former Global Head of Digital at Virgin Group — for a fast-paced, deeply insightful conversation on customer experience, AI, and why brand trust still matters more than ever. Drawing on stories from his time launching Virgin America to helping brands today navigate generative AI, Alex urges businesses to start with the problem, not the platform. He explores how AI can be used to deepen human connection, not dilute it, and why the brands that succeed are those that focus on making life easier — not noisier — for their customers. Whether you're in marketing, digital, or C-suite leadership, this is a masterclass in keeping brand experiences human at a time when everything feels increasingly automated.See omnystudio.com/listener for privacy information.

ServiceNow University and Jayney Howson - Unlocking Talent Transformation In this episode of the podcast, host Bobby Brill interviews Jayney Howson, Senior Vice President, Global Head of Learning and Development at ServiceNow. They delve into the exciting world of ServiceNow University, a platform dedicated to talent transformation through innovative learning and development strategies. Jayney shares her journey from marketing to tech sales leadership and how she is now driving change in corporate learning to ensure equal opportunities for all. They also discuss the importance of reskilling for the future job market and the unique, personalized approach of ServiceNow University, which leverages AI to provide a gamified, engaging, and effective learning experience. Check out ServiceNow University - https://www.servicenow.com/university/training-and-certification.html Guest - Jayney Howson Senior Vice President, Global Head of Learning and DevelopmentHost - Bobby Brill 00:00 Introduction and Guest Welcome 00:25 Jayney's Career Journey 02:35 The Concept of Learning Enablement 04:02 The Importance of Reskilling 08:14 ServiceNow University Overview 13:54 Future of Learning at ServiceNow 16:47 Conclusion and Final Thoughts ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.comSee omnystudio.com/listener for privacy information.

PSA for anyone still thinking transformation = tech upgrade: You’re doing it wrong! Join Pete and Kat as they kick off The Change Agents Podcast with a spicy convo on why people are the real engine of transformation. From HR to the help desk, they're putting the human back in the digital. Expect:👩‍💻 A reality check on tech-led change🧠 Why understanding the why matters🤝 Leadership lessons in trust, transparency, and co-design🧯 A light roasting of change theatre (yes, we're looking at you, PowerPoint warriors)🚀 How to avoid automating chaos and start building real momentum If you've ever sat through a transformation initiative that forgot to invite the people actually affected... this one’s for you. Let’s stop pretending culture change comes from a software install.See omnystudio.com/listener for privacy information.

Welcome to Break Point: the ServiceNow Developer Podcast! We are delighted to be joined by the Senior Director of Community and Developer Relations at ServiceNow, Mark Obee, to dive deep into the series of CreatorCon events happening all over India in the next week. What is it like hosting these behind the scenes? What curriculum and exhibits can guests expect to experience? What did the team take away from doing this all last year? Learn all of that and more in today's episode! ⏱️ Timestamps 00:00 Welcome & Introductions 02:27 What Can Attendees Seek to Experience at CreatorCon India? 03:39 What Is It Like Behind the Scenes Planning CreatorCon India? 07:21 Who From the Community Team Is Hosting CreatorCon India? 07:30 Describe CreatorCon India In One Sentence  08:39 What Can Be Expected From the Curriculum? 11:38 What Are the Keynote Plans For CreatorCon India? 12:45 What Were the Biggest Positives from CreatorCon 2024? 12:58 What Is the HackZone?  17:50 What Is Being Improved Upon From CreatorCon 2024? 18:40 What Are Fun Plans For This Trip to India?  22:27 What Is the Plan POST CreatorCon Season 2025? 25:20 How Should Attendees Prepare for CreatorCon India? 28:27 Conclusions & Outro  🔗 Links The ServiceNow World Forums The ServiceNow Developer Site The Developer Advocate Blog  See omnystudio.com/listener for privacy information.

Dive into the world of AI with special guests, Perouz Taslakian and Orlando Marquez, past winners of the NOW AI Conference. In this engaging episode, they share their unique journeys into AI, from Perouz's transition from theoretical computer science to AI in the industry, to Orlando's early fascination with AI systems and his work on integrating AI into ServiceNow's Flow Designer. They discuss the importance of crafting presentations that resonate with a diverse audience, balancing technical depth with practical value, and the innovative projects they've developed, including Text to Flow and Cross Context Caching. Learn how they tackle the challenge of making AI accessible and useful, and get insights into what makes a winning submission for the NOW AI Conference. Don't miss this insightful conversation—subscribe and hit the like button! Guests -Perouz Taslakian, Sr. Staff Research Scientist, LeadOrlando Marquez, Sr. Staff Applied Research ScientistHost - Bobby Brill00:00 Introduction00:38 Meet Perouz Taslakian04:17 The Role of AI in Human Preferences05:43 Meet Orlando Marquez08:59 AI in Product Development at ServiceNow12:47 Preparing for the NOW AI Conference15:36 Crafting Effective Presentations about AI and its Uses23:09 Balancing Technical and Business Audiences24:58 Wrap up Links to papers - Perouz Taslakianhttps://aclanthology.org/2024.findings-emnlp.896/ Links to papers - Orlando Marquezhttps://aclanthology.org/2024.naacl-industry.19/https://arxiv.org/abs/2412.00239https://arxiv.org/abs/2501.04652https://arxiv.org/abs/2505.24189See omnystudio.com/listener for privacy information.

Welcome to Break Point: the ServiceNow Developer Podcast! In this exciting episode, host, Lauren McManamon, sits down with ServiceNow's Deepanshu Madan and Patrick Wilson to dive into the most earth-shattering announcement from K25: Build Agents. How will these AI-powered masters of platform development revolutionize the pro-coders of today? Tune in and find out! ⏱️ Timestamps 00:00 Welcome & Introductions 03:03 What ARE Build Agents? 07:37 How Do Build Agents Relate to AI Agents? 11:25 What Can Build Agents Do In Zurich? 17:30 Real-Life Build Agent Use Case from Knowledge25 20:07 How Did The Idea For Build Agents Come to Be? 29:23 How Can Developers Integrate Build Agents Into Their Workflow? 33:24 What Is “Vibe Coding?” 36:00 What’s Next On the Roadmap For Build Agents? 38:20 What Are Some Resources to Learn More? 42:55 How Do I Convince My Leadership Build Agents Are Worth the Investment? 43:51 Conclusion & Outro 🔗 Links The Vibe / Conversational Coding Playlist: https://www.youtube.com/playlist?list=PL3rNcyAiDYK0TxC6yGXhFKjFXMY3sZaAq The ServiceNow IDE Docs: https://www.servicenow.com/docs/csh?topicname=servicenow-ide-landing.html&version=latest Fluent Docs: https://www.servicenow.com/docs/csh?topicname=servicenow-fluent.html&version=latest The IDE/Fluent ServiceNow University Course: https://learning.servicenow.com/lxp/en/app-engine/introduction-to-the-servicenow-ide?id=learning_course_prev&course_id=9b44e9a49340ead4d28b7e6badba1069 The ServiceNow World Forums: https://www.servicenow.com/events/world-forum.html The ServiceNow Developer Site: https://developer.servicenow.com/dev.do The Developer Advocate Blog: https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog  See omnystudio.com/listener for privacy information.

Get a glimpse into the future of data analytics and insights with InsightBench, a powerful combination of cutting-edge technology and strategic business intelligence. InsightBench is a pioneering benchmark specifically designed for evaluating AI models on their proficiency in conducting end-to-end data analytics. Also on this episode is an introduction to AgentPoirot, an LLM-powered autonomous business analytics agent that can skillfully navigate InsightBench’s complex datascape. Not only can AgentPoirot ask complex questions for any given dataset, but it can also automatically find answers to those questions, making it a truly end-to-end business analytics agent. Whether you’re a technology enthusiast or a business leader, this video provides a fascinating look at the next generation of data analytics tools and their impact on the way we work. Don’t miss out on the insights that could change the way you think about data! To learn more about InsightBench and AgentPoirot - https://www.servicenow.com/blogs/2024/insightbench-multifaceted-data-analytics 00:00 Meet the Guests: Issam Laradji and Anitha Raghavan00:53 The Challenge of Extracting Actionable Insights02:07 Introducing InsightsBench05:07 From Research to Product: Collaboration Insights08:47 Real-World Use Cases of AI Insights11:38 Technical Deep Dive: Evaluating AI Models14:24 AgentPoirot: The Digital Detective17:47 Ensuring Accuracy and Trustworthiness in AI Insights23:07 Future of AI in Analytics25:13 Conclusion and Final Thoughts Guests - Issam Laradji and Anitha Raghavan Host/Producer - Bobby Brill ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.htmlServiceNow Community: https://community.servicenow.com/communityFor general information about ServiceNow, visit: http://www.servicenow.comSee omnystudio.com/listener for privacy information.

Rani Tzur, Director of Product Management, specializes in AIOps and product innovation. In this discussion, he unveils the game-changing potential of agentic AI frameworks in IT operations. Rani explains how these AI systems automate tasks, enhance decision-making, and alleviate workloads, transforming problem-solving processes. The conversation also explores how AI agents can collaborate, leveraging diverse strengths for improved efficiency. With a focus on AI-driven alert management, Rani emphasizes the integration of data for swift incident response, ultimately boosting organizational productivity.