ServiceNow Podcasts Agentic AI workflows for AIOps
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May 18, 2025 
Rani Tzur, Director of Product Management, specializes in AIOps and product innovation. In this discussion, he unveils the game-changing potential of agentic AI frameworks in IT operations. Rani explains how these AI systems automate tasks, enhance decision-making, and alleviate workloads, transforming problem-solving processes. The conversation also explores how AI agents can collaborate, leveraging diverse strengths for improved efficiency. With a focus on AI-driven alert management, Rani emphasizes the integration of data for swift incident response, ultimately boosting organizational productivity.
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Daily Use of Generative AI
- Rani Tzur uses generative AI daily to structure thoughts and clarify messages.
- He also experiments with AI tools to help his children create images matching their imagination.
Agentic AI Versus Traditional AI
- Agentic AI autonomously understands, reasons, plans, and acts based on environment and data.
- It can act as a co-pilot, learning continuously from user feedback for dynamic decision-making.
Agentic AI Enhances IT Operations
- Agentic AI transforms IT operations by automating decision-making and task execution.
- It reduces manual task burden, enabling faster issue resolution and proactive prevention.