ServiceNow Podcasts

In this Community Week special, host Lauren McManamon is joined by fellow advocate Kristy Merriam and guest Dharti Shah, a Certified Technical Architect, to discuss the intersection of career, community, and parenting. From Dharti’s journey through the CTA program to the shared experiences she and Kristy have as mothers of children on the autism spectrum, the conversation explores how personal challenges shape professional growth, how ServiceNow skills translate into life lessons, and the importance of support systems, both at home and in the developer community.  ⏱️ Timestamps 00:00 Introduction of Hosts 01:43 Introduction of Guest, Dharti Shah 05:29 Discussing the ServiceNow Certified Technical Architect (CTA) Program 09:27 Balancing Work, Parenting, and Going Above and Beyond 18:16 New Perspectives Offered By Parenting 19:31 The Importance of "The Village" We Surround Ourselves With 21:30 Misconceptions About Being Working Parents 26:16 Advice For Women In Tech 31:28 Tech Trends Impacting Work Life, Home Life, and the Neurodivergent Community 37:51 Final Words of Wisdom 39:43 Conclusion  🔗 Links The Certified Technical Architect Application  The ServiceNow World Forums The ServiceNow Developer Site The Developer Advocate Blog See omnystudio.com/listener for privacy information.

If Caleb Hammer hosted a show for CIOs, this would be the episode. 💥 Kat and Pete sit down to deliver the roast every IT leader needs - unpacking how technical debt quietly drains innovation, creates risk exposure, and costs you 27% interest on every “quick fix”. In this episode: 🚨 Why tech debt isn’t an IT issue - it’s an organizational problem 💸 The real cost of duplicate platforms, workarounds, and “Jimmy’s app” 🧱 How to renovate your tech foundations without stopping innovation 🤖 Why ignoring integration points will haunt your AI strategy 🧭 Practical steps to measure, manage, and reduce tech debt for good If your IT architecture looks like a house with rotting walls - this is your sign to call an intervention. 🎧 Subscribe to The Change Agents Podcast for more brutally honest takes on digital transformation, AI, and the future of enterprise agility. --- Hosted by ServiceNow's human agents: Peter McDonnell, Chief Transformation Officer and Katrina Read, Director of Transformation APJSee omnystudio.com/listener for privacy information.

Join Juan and Tim as they reflect on five years of data evolution, discussing everything from the dawn of data warehouses in the '90s to the rise of generative AI. They tackle the chaotic world of self-service analytics and the challenges of data governance, while reminiscing about the hype around Hadoop and data lakes. The conversation dives into the importance of metadata, the modern data stack, and the concept of data mesh, predicting future trends and opportunities in the data landscape. It's an engaging mix of nostalgia and forward-thinking insights!

Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadillo, SVP of Customer Success at KeenStack, share insights on transforming healthcare referral management. They tackle the issue of referral leakage and its financial implications for hospitals, highlighting the role of AI and automation in streamlining workflows. They discuss how ServiceNow's capabilities integrate with KeenStack to enhance patient care, while also addressing data challenges in electronic health records. Their vision for the future includes seamless orchestration across systems to improve efficiency.

This episode's co-host, Laszlo Balla, and Lauren McManamon sat down with Thomas Richter and Luis Caroll to unpack RaptorDB: the new database technology powering ServiceNow’s future. They shared the story from startup roots to acquisition, and explained how Raptor DB delivers faster performance, real-time analytics, and AI-ready scale, all while staying seamless for developers and customers. ⏱️ Timestamps 00:00 Introduction of Hosts 02:37 Introduction of Guests: Thomas Richter & Luis Carril 07:14 What IS RaptorDB? 10:14 How Is RaptorDB Different? 21:09 Has AI Changed Prioritization of RaptorDB’s Needs? 23:21 Origin of the Name “RaptorDB” 27:18 How Do I Get Access as a Customer? 29:35 Why Choose Pro Over Standard? 30:43 How Can I Tell If My Instance Is Running RaptorDB Already? 44:53 Recommended Education 46:22 What’s Next for RaptorDB *SAFE HARBOR* 50:16 Conclusion 🔗 Links RaptorDB Product Hub  RaptorDB Zurich Docs  The ServiceNow World Forums  The ServiceNow Developer Site  The Developer Advocate Blog  See omnystudio.com/listener for privacy information.

On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, Lauren McManamon was joined by returning guest, Jingfei Chen, to unveil how Web Agents automate tasks by navigating browser UIs like a human. Learn how this catch-all agent works, where it fits alongside APIs and RPA, and why it’s set to change how developers approach automation. ⏱️ Timestamps 00:00 Introduction 02:37 What ARE ServiceNow Web Agents? 07:09 So, Web Agents Are Not ONLY Accessible Through Chat? 09:41 How Are Web Agents Similar/Different From RPA? 12:25 What Are Some Cornerstone Use Cases for Web Agents? 17:19 What Are the V1 Capabilities / Limitations of Web Agents? 18:47 What Are Web Agent Best Practices? 22:18 Where Can People Try Out Web Agents? 23:55 What’s On the Roadmap for Web Agents? *SAFE HARBOR* 27:01 How Have Priorities Changed to Meet Market Expectations? 29:50 What Are Initial Customer Thoughts on Web Agents? 31:11 Where Can People Provide Feedback on Web Agents? 32:02 Call to Action 33:57 Conclusion 🔗 Links Jingfei Chen's LinkedIn AI Experience Release Event Get to Know Now Assist AI Web Agent The ServiceNow World Forums The ServiceNow Developer Site The Developer Advocate Blog See omnystudio.com/listener for privacy information.

Jacqueline McGirr, VP of Global Change & Employee Experience at Kerry Group, discusses her extensive experience in transforming HR through technology. She emphasizes the integration of HR and IT to enhance employee experiences. Jacqueline shares insights on cautious AI adoption, balancing automation with empathy, and the importance of upskilling employees. She envisions Global Business Services as a strategic hub for innovation, and highlights Kerry's initiative on AI governance, preparing the organization for a future with agentic AI.

You can buy the best platform, hire the best consultants, and build the best plan - but if your leadership is flaky and your culture is toxic, all you’ve upgraded is your failure rate. In this episode of The Change Agents, Kat and Pete unpack why culture is the operating system of every transformation -and why leadership is the version update that determines whether change sticks or stalls. From “change theatre” to genuine leadership, trust, and vulnerability, this one’s a must-listen for anyone leading digital or AI-driven transformation in 2025. #Leadership #Culture #DigitalTransformation #ServiceNow #AILeadership #ChangeManagement #WorkCultureSee omnystudio.com/listener for privacy information.

In this Advocate-only special, Lauren is joined by fellow team members, Earl Duque and Laszlo Balla, to dive deep into the big, upcoming month-long event: HACKTOBERFEST! From the history of ServiceNow's involvement to what participants can expect this year, they covered everything in detail in hopes that you will take to your keyboard and join in on the fun. ⏱️ Timestamps  00:00 Introduction 00:59 What is Hacktoberfest? 03:06 What is the advantage of developing open source applications? 06:12 What is ServiceNow's history with Hacktoberfest? 09:52 What can Hacktoberfest participants expect? 14:07 What should Hacktoberfest participants learn beforehand? 17:52 What projects can participants collaborate on this year? 23:59 Can someone start participating after October 1st? 25:33 What dictates "completing" Hacktoberfest? 27:28 What are the rewards for completing Hacktoberfest 2025?  29:36 What are common mistakes for beginners to avoid? 35:48 What are 3 steps to take prior to starting Hacktoberfest? 36:56 How can participants stay connected with one another? 38:22 Conclusion 🔗 Links ServiceNow Hacktoberfest 2025 Blog ServiceNow Hacktoberfest 2024 Retrospective Blog Digital Ocean Hacktoberfest Home The ServiceNow World Forums The ServiceNow Developer Site The Developer Advocate Blog See omnystudio.com/listener for privacy information.

Dr. Alaina Beaver, Global Head of Accessibility at ServiceNow, shares her expertise on evolving accessibility standards. She discusses the company's commitment to the new WCAG 2.2 AA guidelines, highlighting significant new requirements that enhance usability. Dr. Beaver emphasizes that accessibility is an ongoing process, not a checkbox. She introduces innovative tools like AI voice input and Text Adjust, a neurodiversity tool for improving readability. Don't miss her insights into the global landscape of accessibility legislation!