ServiceNow Podcasts From Service to Strategy: How Kerry Group is transforming employee experience with AI and GBS.
Oct 23, 2025
Jacqueline McGirr, VP of Global Change & Employee Experience at Kerry Group, discusses her extensive experience in transforming HR through technology. She emphasizes the integration of HR and IT to enhance employee experiences. Jacqueline shares insights on cautious AI adoption, balancing automation with empathy, and the importance of upskilling employees. She envisions Global Business Services as a strategic hub for innovation, and highlights Kerry's initiative on AI governance, preparing the organization for a future with agentic AI.
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GBS Shift And Jackie’s Role
- Jacqueline McGirr describes moving Kerry to an HR model with HR business partners, COEs and GBS centers.
- She explains her VP role focuses on GBS, employee experience and global change across centers in Mexico and Malaysia.
Pair Tech Knowledge With Experience
- Jacqueline stresses HR must pair deep technology understanding with experience design to avoid solutions that 'don't make any sense'.
- She says bridging HR and IT is emerging as crucial across organizations.
Ask Kerry And Onboarding Rollout
- Jackie recounts implementing Ask Kerry (formerly Ask HR) to centralize HR and IT support and simplify employee journeys.
- She notes onboarding launched recently and they are now aligning joiner, mover and leaver processes across functions.