ServiceNow Podcasts New Accessibility Tools and Updates with Dr. Alaina Beaver
Sep 17, 2025
Dr. Alaina Beaver, Global Head of Accessibility at ServiceNow, shares her expertise on evolving accessibility standards. She discusses the company's commitment to the new WCAG 2.2 AA guidelines, highlighting significant new requirements that enhance usability. Dr. Beaver emphasizes that accessibility is an ongoing process, not a checkbox. She introduces innovative tools like AI voice input and Text Adjust, a neurodiversity tool for improving readability. Don't miss her insights into the global landscape of accessibility legislation!
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Companywide Move To WCAG 2.2
- ServiceNow publicly committed to WCAG 2.2 AA as its accessibility conformance standard.
- The company has been aligning and testing internally to meet the newer, stricter guidelines.
Keep Accessibility As An Ongoing Priority
- If your organization currently meets WCAG 2.1 AA, you are largely prepared for the shift to 2.2.
- Continue maintaining accessibility practices because standards are cumulative and require ongoing attention.
Small Changes, Big Impact
- Many 2.2 changes are subtle, cumulative, and often formalize prior recommendations into enforceable requirements.
- Examples include visible focus indicators and minimum target sizes for interactive elements.