

CHAOSScast
CHAOSS Project
This CHAOSS Community podcast features members who spent considerable time and effort to understand open source community health and how we can measure it through metrics, analytics, and software. We invite guests to this podcast to talk about how they use open source community health metrics and software in their own open source communities, companies, or foundations. This podcast fills the gap with open source community metric definitions and software on one side and their use on the other side.
Episodes
Mentioned books

Sep 11, 2020 • 47min
Episode 17: Growing as a Community Manager through Metrics with Antonio Nardella
Show Notes
[00:02:42] Antonio tells us how he got to IOTA and what his journey was like.
[00:04:54] We learn about a contest Antonio won and how important it was getting the job as Community Manager at IOTA. He also tells us what skills you need to make money.
[00:10:47] Sean asks Antonio how he approaches his role as a Community Manager in that context since it’s so diverse.
[00:13:17] Daniel wants to know if Antonio is using other types of metrics that are more related to serving the community or interviewing specific people. He also tells where he heard about GrimoreLab.
[00:17:45] With 300,000 community members as a Community Manager, Sean asks Antonio how many projects, communities, and repositories he is trying to keep track of.
[00:20:07] Antonio talks about his approach to identifying who is in his community.
[00:23:51] We learn about the metrics Antonio is using.
[00:27:00] Sean asks Antonio when he looks at the metrics, are there things that block him from getting certain information and are there questions that you want to answer but can’t.
[00:29:10] Antonio mentions needing to be out in the community and do some social listening, and Georg has a suggestion on how the CHAOSS project handles this with their social currency metrics system.
[00:32:16] Daniel has some advice to share about how he was looking at different projects on how to make open source self-sustainable.
[00:36:56] Antonio shares with us what it means to him when he talks about a healthy community.
[00:40:19] Antonio tells us where we can find him on the internet.
Picks
[00:41:24] Georg’s pick is his husband and if you have someone that brings joy to your life just cherish that.
[00:42:13] Sean’s pick is Routine.
[00:42:50] Daniel’s pick is Seneca (ancient Roman philosopher).
[00:43:46] Antonio’s pick is Rejection and Living the dream.
Picks
Honeybadger
Hosts
Georg Link | Sean Goggins | Daniel Izquierdo
Guist
Antonio Nardella
Links
Antonio Nardella Twitter
IOTA
Discord IOTA
CHAOSScast Podcast- Episode 2 “Social Currency Metric System.”
Seneca the Younger
Special Guest: Antonio Nardella.Support CHAOSScast

Sep 4, 2020 • 42min
Episode 16: Role Diversity with Silona Bonewald
Panelists
Georg Link | Armstrong Foundjem
Guest
Silona Bonewald
Show Notes
[00:01:52] Silona tells us about herself and her background.
[00:03:21] Silona discusses being a big believer of “Gang of Four Patterns.”
[00:05:38] Georg asks Silona how she thinks about measuring all these different parts of the community. She tells us one of the biggest compliments she got from someone at PayPal.
[00:10:18] We learn how the metrics were collected and she tells us they started open planning. She also tells us if there was a consequence of separating the group into two different groups to measure the metrics and how the evaluation was.
[00:15:09] Silona has “confessional” time and talks about Drupal.
[00:19:45] We hear about Silona not having active disagreement, but passive disagreement. She shares a funny story.
[00:24:18] Georg wants to know how is that feedback group when you’re looking at a metric community within your community, how do you show that you’re being effective and then secure more resources to continue growing.
[00:27:05] How can CHAOSS help, what do you see CHAOSS’s role in open source ecosystem, and how would you like CHAOSS to evolve to get the most out of it.
[00:31:04] Georg brings up InnerSource Commons and how Silona is doing some amazing work to document the best practices and patterns to help organizations adopt. She lets us know how she works in the open in a collaborative way.
[00:34:28] Silona talks about standards and wanting to raise the maturity level of open source and standards has some really awesome processes for a lot of that.
[00:37:08] Silona tells us where we can find her and her work on the internet.
Value Adds (Picks) of the week
[00:38:59] Georg’s pick is buying a piece of land.
[00:39:48] Armstrong’s pick is All work and no play makes Jack a dull boy: Take time off work and enjoy the quietness of nature.
[00:40:21] Silona’s pick is having to grow my team this week by hiring six new people.
Sponsor
Honeybadger
Links
CHAOSS Project
CHAOSS Project Twitter
Silona Bonewald Twitter
Dries Buytaert blog post on Makers and Takers in Open Source
Hyperledger’s “Community Groups”
InnerSource Patterns-GitHub
IEEE SA Open GitLabSpecial Guest: Silona Bonewald.Support CHAOSScast

Aug 28, 2020 • 49min
Episode 15: OSPO Metrics with Stormy Peters
Panelists
Matt Broberg | Daniel Izquierdo | Armstrong Foundjem
Guest
Stormy Peters
Show Notes
[00:02:46] Stormy tells us what is an OSPO providing a company. She also tells us what kind of skills you need to be in an OSPO.
[00:05:43] Matt asks Stormy if there are certain organizations that she’s noticed or has there been a pattern of adoption of OSPO’s as a part of the org chart. She also talks about Microsoft.
[00:08:22] Since Stormy has been at Microsoft a year now, she tells us her journey at Microsoft and what she’s bringing to the organization that’s going down this line of an open source evolution.
[00:09:28] Daniel asks Stormy if OSPO is an effect of a company becoming more open source friendly, so a good open source citizen, or is this procreated by companies willing to be open source citizens. Stormy goes into the inner source functionality as well.
[00:13:56] Armstrong wants to know Stormy has any concern about what you can measure, and do you measure any metrics? He also asks if she knows about obsolete assumptions and if she’s ever encountered any.
[00:21:00] Daniel talks about how metrics are like colors, talking to people like different metrics, different colors, and probably one of the main reasons OSPO exists because we need the strategy. He also gives some recommendations.
[00:25:03] Armstrong brings up a good point about some people in life are color blind and giving organizations or any ecosystem at this certain metrics, we tend to be color blind to avoid measuring or we don’t want to measure, and Daniel said he has seen this behavior.
[00:28:22] Stormy tells us the OSPO’s role.
[00:30:45] Matt is curious as to what Stormy’s day to day is like when it comes to balancing all these different demands internally for open source expertise. He also wonders how she differentiates value as you’re looking at projects and how do you determine whether this is a valuable open source project for a business. The guys also share some advice of their own on how they perceive value.
[00:33:02] Armstrong shares some great advice here about having more diversity in projects.
[00:38:32] Daniel tells us what he looks out for as he’s evaluating valuable projects.
[00:41:23] Thinking about value, Matt wants to know something Stormy appreciates when she comes across an open source project.
Picks
[00:42:47] Stormy’s value add is how our work is changing and how we’re making it better and more efficient.
[00:44:29] Armstrong’s value add is walk and drink water.
[00:45:39] Daniel’s value add is asking how he can organize himself. Stormy and Matt have some ideas for him (linked below).
[00:47:36] Matt’s value add is fiddling with dotfiles and a project called, “Chez Moi” that helps.
Sponsor
Honeybadger
Links
CHAOSS Project
CHAOSS Project Twitter
Stormy Peters Twitter
Chezmoi-GitHub
“Microsoft Analyzed Data On It’s Newly Remote Workforce”-Harvard Business Review
Habitica App
Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear
Credits
Produced by: Rebase.fm
Edited by: Paul M. Bahr at Peachtree Sound
Show notes by DeAnn Bahr at Peachtree Sound
Ad Sales by Eric Berry at Rebase.fm
Support CHAOSSSpecial Guest: Stormy Peters.Support CHAOSScast

Aug 21, 2020 • 55min
Episode 14: The Theory and Future of Measurement with Chris Mercer
Panelists
Venia | Don | Matt Germonprez
Guest
Chris Mercer
Show Notes
[00:02:25] Mercer tells us what exactly MeasurementMarketing is.
[00:04:47] Matt asks Mercer how he filters through all of the digital data that’s available to us to make sure that this is somehow meaningful as a great tool.
[00:08:09] Don brings up Facebook’s instructions on digital marketing 101 and wants to know if that’s a thing that can be done. He also wants to know from a competitive point of view if Mercer is concerned about data going over to other companies that be better positioned to use it.
[00:14:21] Matt asks Mercer, in this highly dynamic landscape that he’s working in what are the ways that he goes about learning in this space.
[00:20:18] Looking at next generations of technology, Don asks Mercer if he’s looked at any of the proposed replacements for the third-party cookie at all, like Google’s Flock and TURTLEDOVE. Also, he wonders if there’s a metric for how measurable your audience is, kind of like a meta metric of how well the metrics work.
[00:28:32] Mercer goes through a few things that he thinks are most important for people who are trying to measure their communities and what should they know.
[00:37:04] Mercer explains one of his “ism’s” called “Results on How.”
[00:42:52] Venia wants to discuss how these theories and how the future of measurement Mercer has outlined it, is really going to impact CHAOSS. CHAOSS is providing so many metrics of giant toolbox and all of these communities that we’re looking to measure have to find that journey, have to use those pillars, so how do you think this will impact what CHAOSS looks like?
Picks
[00:49:33] Matt’s value add is he’s been running with his new dog to keep the brain clear.
[00:50:22] Don’s value add is spring cleaning and using a new tool called Earthly.
[00:51:05] Venia’s value add is the importance of building out an information diet.
[00:52:02] Mercer’s value add’s are walking on a treadmill and a start-up called “Knowhere.”
Quotes
[00:31:18] “So, that’s the kind of journey that you go through and your job is not to create this massive gigantic implementation of just because you can, you should. That’s not how it is. You deal with the questions that you are trying to answer, and you build your implementation to answer those questions. Then you will start asking bigger questions naturally and then your implementation will improve to answer those, and then you keep doing that and the journey.”
[00:34:15] “Truth is in the trend; power is in the pattern.”
Sponsor
Honeybadger
Links
CHAOSS Project
CHAOSS Project Twitter
MeasurementMarketing-Chris Mercer
Earthly
Knowhere News
Credits
Produced by: Rebase.fm
Edited by: Paul M. Bahr at Peachtree Sound
Show notes by DeAnn Bahr at Peachtree Sound
Ad Sales by Eric Berry at Rebase.fm
Support CHAOSSSpecial Guest: Chris Mercer.Support CHAOSScast

Aug 14, 2020 • 49min
Episode 13: Internews OSS Lightweight Needs Assessment Toolkit with Gina Helfrich
Panelists
Georg Link | Dawn Foster | Andrea Gallo
Guest
Gina Helfrich
Show Notes
[00:02:28] Gina tells us about herself, what she does, and how she got into this “space” and the opportunity that came up at Internews to manage the BASICS project.
[00:06:10] Dawn asks Gina if she has any suggestions for people who are analyzing data, especially in vulnerable populations.
[00:09:43] Andrea wants to know what Gina’s thoughts and guidelines are when selecting security applications? She also gives us a summary and explains the two parts of the BASICS project (Building Analytical and Support Infrastructure for Critical Security tools). The Guardian Project and a methodology they developed called, Clean Insights is explained.
[00:14:36] Andrea asks Gina when you follow the development of an open source tool or you select an open source tool for adoption, is there any metrics that you monitor to identify the success of a project and what would you consider a good open source project to adopt or how would you declare that your role in an open source project sounds successful?
[00:17:03] Dawn asks how good are these projects that people are using and what shape are they in. Also, Gina gives us examples of the types of projects she’s working with.
[00:20:03] Georg saw the Lightweight Needs Assessment that Gina created for Internews, she listed CHAOSS as a source of inspiration for this tool along with others, so he’s interested to know how did she go about creating this tool, how you’ve used these resources, like CHAOSS, in the creation and what are the dimensions that you are looking at inside the tool.
[00:29:14] Gina talks a little more about how she uses all this data, then to prioritize which projects get consultants or get additional help. Also, she tells us how she goes from the data to the decision-making process.
[00:33:00] Andrea talks about his favorite metrics and he asks Gina her thoughts on if a project is all contributed by engineers from few companies, is it really an open source project versus open source projects that are contributed by hundreds of people working for different companies and has she looked at these elements in her strategy.
[00:37:16] Andrea wonders if it was hard for Gina to jumpstart into CHAOSS and find her way.
[00:40:50] Gina tells us where you can find her on the internet and find this tool to learn more about how to use it.
Picks
[00:41:30] Georg’s value add is a book called, See You in the Cosmos, by Jack Cheng.
[00:42:36] Dawn’s value add is a tool called OBS Studio.
[00:43:50] Andrea’s value add’s are a book called, To Touch a Wild Dolphin, by Rachel Smolker and WindowSwap.
[00:45:25] Gina’s value add’s are roller skating/watching roller skating videos on Instagram (Berlin roller skater) and a book called, How to Do Nothing: Resisting the Attention Economy by Jenny ODell.
Quotes
[00:07:59] “And it’s kind of interpersonal in nature of that, and the messiness and humanness of that interaction, gives you I believe, a different perspective on running analyses if you really have that sense of, 'Oh, there are people here!'”
Links
Lightweight Needs Assessment that Gina created for Internews
Gina Helfrich Website
Gina Helfrich Twitter
Gina Helfrich Linkedin
Clean Insights
Internews Global Technology BASICS project
See You in the Cosmos by Jack Cheng
OBS Studio
To Touch a Wild Dolphin by Rachel Smolker
WindowSwap
Oumi Janta- Berlin roller skater
How to Do Nothing: Resisting the Attention Economy by Jenny Odell
Credits
Produced by Justin Dorfman at CodeFund
Edited by Paul M. Bahr at Peachtree Sound
Show notes by DeAnn Bahr at Peachtree Sound
Ad Sales by Eric Berry at CodeFund
Special Guest: Gina Helfrich.Support CHAOSScast

Aug 7, 2020 • 45min
Episode 12: How Social Marketing Interfaces with Community with Michelle Dalton
Panelists
Venia Logan | Foundjem Armstrong | Nicole Huesman
Guest
Michelle Dalton
Show Notes
[00:01:21] Michelle gives us her background and fills us in on her journey into community management.
[00:04:30] Digital marketer and where the engaged group sets in its strategic plan is discussed, as well as how big the digital engaged community is.
[00:07:44] Michelle talks about what her job looked like in the service area and how it changed in engage.
[00:09:39] Nicole asks Michelle if there have been any surprises or things that you didn’t expect in her role as a community manager.
[00:12:05] Venia asks Michelle to talk about how the digital marketer views the evolution of marketing community as relationships and how it may impact the evolution of open source communities.
[00:14:08] Michelle gives us some insights on what she thinks she can bring to inform open source communities. She explains human to human interaction.
[00:17:43] Michelle tells us how she balances her communication inside of her team, with her public, and give her public some power in the actual company, and how does she navigate that tension.
[00:21:58] Armstrong wonders if Michelle has observed any path of success which an open source community learned from her instantly.
[00:24:40] Venia wonders if Michelle would say that your community has transcended the notions of being useful or successful in regard to your terms and goals, and the community has become meaningful? Also, what does she think that means to all of her community members that they view this community as a place where they can garner meaning? Michelle mentions a woman in their group, Cyn Mobley, who is a rock star, and talks about her.
[00:29:15] Nicole wonders how Michelle brings up other community members and encourage them to be more active and jump in.
[00:34:40] Michelle explains how the onboarding process broke down, how she dealt with it, and where she stands now. She also talks about the atmosphere which attracted these people to come into the community.
Picks
[00:40:09] Venia’s value add is to dedicate yourself to a hobby.
[00:40:46] Nicole’s value add is enrolling her son in a coding camp.
[00:41:48] Armstrong’s value add is a cool park he discovered.
[00:43:29] Michelle’s value add’s are redoing her bedroom and downloading sleep apps.
Links
Michelle Dalton-Linkedin
Michelle Dalton-Facebook
DigitalMarketer
topic@podcastchaos.community (email)
Credits
Produced by Justin Dorfman at CodeFund
Edited by Paul M. Bahr at Peachtree Sound
Show notes by DeAnn Bahr at Peachtree Sound
Ad Sales by Eric Berry at CodeFund
Special Guest: Michelle Dalton.Support CHAOSScast

Jul 31, 2020 • 46min
Episode 11: Diversity & Inclusion with Emma Irwin
Panelists
Venia Logan | Don Marti | Georg Link
Guest
Emma Irwin
Sponsor
Linode
Show Notes
[00:03:02] Emma tells us all about herself, her work at Mozilla, and what her journey was like.
[00:07:07] Georg brings up the CHAOSS Diversity Inclusion Badging Project that Emma talks about.
[00:10:02] Venia is curious to know from Emma what badges are available and what level of degree are people going to be able to use them in order to negotiate their own identities in an online space?
[00:12:28] Don wants to know if the badging helps address concerns by project maintainers that they can be inclusive without taking on personal data stewardship responsibilities. Georg mentions Matt Snell leading the badging project, and how he just had a talk at the Open Source Summit North America, where he talked about everything they’re doing.
[00:15:48] Emma tells us the number one problem that people make when they approach community health metrics. Also, she tells us how she recommends people go about coming up with good questions.
[00:22:17] Venia asks Emma to talk about where the silo concept meets the exclusivity concept and how that worked.
[00:27:00] Venia wants to know where is this working group, where is CHAOSS going to move forward now, especially since diversity and inclusion, at least here in the States, is now a mainstay part of the news.
[00:32:34] Don asks Emma if there is a metric around some kind of a community decision making in open spaces that might be more inclusive than the kind of project decisions that might get made at an in-person event.
[00:34:06] As we think about diversity and inclusion, and society in tech and Open Source, Georg asks Emma what do you think we can do?
Picks
[00:40:29] Georg’s value add is watching his foster child learning how to ride a bike at 14 years old.
[00:41:11] Vania’s value add is sometimes it’s worth throwing money in the dark.
[00:42:01] Don’s value add is stophateforprofit.org.
[00:43:29] Emma’s value adds are Kim Crayton’s course on “Introduction to Being Antiracist,” a Podcast called “Seeing White,” and being a gardener!
Links
Emma Irwin Website
Emma Irwin Twitter
CHAOSS workgroup diversity and inclusion metrics-GitHub
CII Best Practices Badge Program
Badging by CHAOSS
Badging Project presentation at the Open Source Summit North America
Open Source Diversity
Open Source Summit North America
Shophateforprofit.org
Kim Crayton course, “Introduction to Being an Antiracist.”
Kim Crayton Twitter
“Seeing White” Podcast
Credits
Produced by Justin Dorfman at CodeFund
Edited by Paul M. Bahr at Peachtree Sound
Show notes by DeAnn Bahr at Peachtree Sound
Ad Sales by Eric Berry at CodeFund
Special Guest: Emma Irwin.Support CHAOSScast

Jul 24, 2020 • 49min
Episode 10: Managing Risks and Opportunities in Open Source with Frank Nagle & David A. Wheeler
Panelists
Kate Stewart | Sean Goggins | Georg Link
Guest
Frank Nagle
David A. Wheeler
Sponsor
Linode
Show Notes
[00:02:40] We start off on the topic of looking at metrics that are useful for identifying what’s going on in a Software Configuration Management system. David tells us what it is and if there’s a difference between building software and deploying it. Also, figuring out which components you’re going to bring in, to your overall system.
[00:07:55] Kate wants to know how much do the hidden dependencies play a role in risk of using Open Source and using projects, and do we see things people aren’t expecting? Sean asks if there are high profile cases where folks did not manage those dependencies terribly well and bad things happened.
[00:14:09] Sean wants to know what kind of metric might help to identify that kind of programmer error that results in malicious code being introduced into a project and are there other ways that we could measure the existence of that phenomenon? CII Best Practices Badge is talked about here.
[00:16:38] Kate mentions a survey that came out late last year of the most popular software that came out recently, and there’s some top packages that were identified through the analysis that had come from the scanners and everything else. Of those packages, how many of them have badges? Frank tells us the analysis he did and the results (report linked below).
[00:19:45] Sean talks about things he’s observed when it comes to packages and dependencies and which ones are more popular in the course of the project. He wonders if anyone on the panel has started thinking about how do we assess things that are within a repository and what challenges does that pose from a metrics perspective?
[00:23:34] License Risk on a project is discussed here by Kate and David.
[00:28:09] Sean wants to know if he’s creating an Open Source software project and he Googles “Open Source Software licenses,” is he in a pretty safe space or are there other Open Source licenses that are pretending that they’re Open Source? David tells us where to look to find out.
[00:29:32] Frank tells us what kinds of metrics or pieces of what they’ve talked about as being significant in both economic impacts and the future of work.
[00:33:53] Sean wants to know in regard to Frank’s survey, what kinds of things he is looking to measure that we can’t with trace data from a repo.
[00:36:39] Georg asks Frank if he’s has some early insights that might be interesting with the survey.
[00:39:02] David and Frank tell us places you can check out to learn more.
Picks
[00:40:28] Kate’s picks are to check out Software Transparency reports and check out Allan Friedman’s session at RSA “Taking Control of Cyber-Supply Chain Security.”
[00:41:26] Georg’s pick is OSI/Brandeis course on Open Source communities.
[00:42:36] Sean’s pick is Covid-19 streaming movie binge called “Hanna” on Amazon Prime.
[00:43:08] David’s picks are his website DWheeler.com and a website that Cloudflare put up called, “isbgpsafeyet.com.”
[00:46:44] Frank’s pick is a working paper that was just released called, “Open Source Software and Global Entrepreneurship.”
Links
Frank Nagle Twitter
Frank Nagle Website
David A. Wheeler Twitter
David A. Wheeler Website
CII Best Practices Badge Program
CII-FOSS Survey
“More Than a Gigabuck: Estimating GNU/Linux’s Size” by David A Wheeler
Reproducible Builds
SPDX License List
Core Infrastructure-Preliminary Report and Census II of Open Source Software
OSI-Brandeis course on Open Source Technology Management
Hanna-Amazon Prime
Is BGP safe yet?
“Open Source Software and Global Entrepreneurship” paper by Frank Nagle, Nataliya Wright, and Shane Greenstein.
NTIA Software Component Transparency
Allan Friedman’s session at RSA “Taking Control of Cyber-Supply Chain Security.”
Credits
Produced by Justin Dorfman at CodeFund
Edited by Paul M. Bahr at Peachtree Sound
Show notes by DeAnn Bahr at Peachtree Sound
Ad Sales by Eric Berry at CodeFund
Special Guests: David A. Wheeler and Frank Nagle.Support CHAOSScast

Jul 17, 2020 • 39min
Episode 9: In Defense of Vanity Metrics
Panelists
Venia Logan | Matt Broberg
Sponsor
Linode
Show Notes
[00:02:23] Matt and Venia explain what a Vanity Metric is.
[00:06:41] Matt wants to know what is the opposite of a Vanity Metric?
[00:10:46] Matt and Venia talk about how having a community strategy is so essential to understanding why we are using metrics.
[00:12:27] Matt brings up being in the hot seat of being Community Manager and an uncomfortable moment he had. Venia tells us a powerful story she encountered in her background with the LGBTQ.
[00:19:35] Matt shares ones of his favorite quotes and then he asks Venia what’s the risk of measuring, especially with vanity metrics, where you provide an incentive for things that we don’t necessarily want to incentivize?
[00:20:25] Venia tells us what GDPR (General Data Protection Regulation) is and she highly recommends a lawyer, Suzanne Dibble, who has extensively covered GDPR.
[00:24:20] Matt and Venia talk about places to start if people are looking for advice and what are things that are vanity looking but could end of being valuable.
[00:30:37] Venia talks about communities being socio-cultural in nature and therefore they must be measured social scientifically.
[0036:31] Matt and Venia give their takeaways from today’s conversation that you can hold onto when it comes to the idea of vanity metrics.
Links
CHAOSS
Matt Broberg Twitter
Venia Logan Twitter
MeasurementMarketing.io-Chris Mercer
GDPR (General Data Protection Regulation)
Suzanne Dibble-GDPR
Credits
Produced by Justin Dorfman at CodeFund
Edited by Paul M. Bahr at Peachtree Sound
Show notes by DeAnn Bahr at Peachtree Sound
Ad Sales by Eric Berry at CodeFund
Support CHAOSScast

Jul 10, 2020 • 45min
Episode 8: Mautic Community with Ruth Cheesley
Panelists
Georg Link | Venia Logan | Don Marti | Nicole Huesman | Daniel Izquierdo
Guest
Ruth Cheesley
Sponsor
Linode
Show Notes
[00:02:56] Ruth tells us all about herself, her background, as well as what Mautic is and what they do.
[00:04:41] Ruth shares with us what she’s doing with the metrics platform and how that has informed her work.
[00:06:31] Nicole mentions Ruth’s blog and she recently launched a community health dashboard. Since within the CHAOSS project they work with different metrics around community health, she wonders which metrics does she find most useful and not as useful? She also explains how these metrics have affected her work since she’s made changes to the community over the last year.
[00:09:27] Ruth tells us what her plan is moving forward to balance contributors with users of the platform who might be non-coding. Venia asks Ruth if she finds that you have to balance the demand of users using the platform but who can’t contribute with the amount of people contributing to the program? Are these viewed as two separate but inner connected communities or do you treat them as one large community?
[00:11:52] Don wonders if Ruth sees a lot people who are active in both maintaining a plugin and then also contributing to core or perhaps being a maintainer on a plugin and then also a core contributor?
[00:13:42] Daniel asks if Ruth if she has had any feedback from the community about privacy issues. She also explains how Mautic is handling the general PR of policy limiting what we can do as marketers.
[00:18:18] With all these challenges and the features that the software needs to provide, Georg wants to know if this is something that the community takes up. Also, since Ruth said there’s a lot of education that needs to happen on how to use the tool properly, how does that get into the community?
[00:20:38] Ruth talks about documentation and Mautic participating in a Google Season of Docs.
[00:23:07] Nicole brings up something interesting Ruth brought up in her blog about a project that brings together contributors and makes them experts in a particular area of contribution where they’re contributing to features of a project.
[00:25:56] Ruth fills us in on the community health report and the way she’s done it to inform people how to do it their own communities to great health and community empowerment. She also tells us if she uses a lot of qualitative data processes when building the report and what the conversations look like between the community members who read the report.
[00:30:25] The topic of KPI’s and metrics being monitored is discussed here.
[00:33:10] Integrating privacy tools and the challenge marketers face with the number of tools they have in their stack is discussed.
Picks
[00:37:55] Georg’s pick is Brandeis University Open Source Technology Management program-OSS Community course.
[00:38:47] Venia’s pick is measurement starts with “good enough” and that is fine.
[00:39:33] Don’s pick is “Hellobot” on Keybase.
[00:40:37] Nicole’s pick is having the opportunity to garden. Also, she recommends a book she’s been reading called, Low Maintenance Gardening.
[00:41:59} Daniel’s pick is aligning with the topic of COVID-19, he is amazed how resilient the Open Source industry really is and how everyone is worried, but we keep working and keep advancing.
[00:42:52] Ruth’s pick is Savannah-Community Managers CRM.
Links
Ruth Cheesley Twitter
Ruth Cheesley Bio
Ruth Cheesley Linkedin
Mautic.org
Mautic Community Handbook
CHAOSS
Keybase
Hellobot
The NEW Low-Maintenance Garden by Valerie Easton
Savannah-GitHub
Suzanne Dibble-GDPR
Brandeis University announces commitment to open source movement
Credits
Produced by Justin Dorfman at CodeFund
Edited by Paul M. Bahr at Peachtree Sound
Show notes by DeAnn Bahr at Peachtree Sound
Ad Sales by Eric Berry at CodeFund
Special Guest: Ruth Cheesley.Support CHAOSScast