
Agency Lessons | Interviews with Founders, Owners, and Operators about Growth and Operations
What if you could uncover the secrets behind the fastest growing agency businesses today?
Join me as I’m interviewing agency founders, owners, and operators. You’ll learn how they kick-started their businesses and drove them to success.
The guests range from owners of fresh, up-and-coming agencies to seasoned operators managing well-established firms.
Tune in for insights and inspiration from the front lines of the agency world.
Latest episodes

Feb 14, 2024 • 24min
Scott Weisman: Balancing Agency and Software Development, Exploring AI Opportunities, Global Hiring Strategies, Maintaining Remote Team Culture, Using CRM for Growth.
Scott Weisman on Twitter
Scott's agency LaunchPad Lab
00:00:00 - Introduction to today's key topics: Balancing Agency and Software Development, Exploring AI Opportunities, Global Hiring Strategies, Maintaining Remote Team Culture, Using CRM for Growth.
00:02:30 - Discussion on balancing agency work with software development. Key challenges and strategies to overcome them.
00:10:15 - Exploration of AI opportunities. Understanding the potential of AI in transforming businesses and industries.
00:19:45 - Deep dive into global hiring strategies. How to find and attract the best talents around the world.
00:29:30 - Maintaining a positive and productive culture in remote teams. Strategies for managing and motivating a dispersed workforce.
00:40:00 - The role of CRM in business growth. How to leverage CRM tools for enhancing customer relationships and driving growth.

Feb 12, 2024 • 26min
Agency Breakdowns: Why you should ignore most business advice (Growth Ninja, Design Joy, Closer Cartel)
* My Twitter

Feb 8, 2024 • 26min
Andre Hayak: Evolving Agency Offers, Incentive Alignment, Hiring Top Talent, Building a SaaS with a Personal Brand, Operationalizing with Typeforms
* Andre Haykal on Twitter
00:02:15 - Agency Offers Evolution Explained00:07:45 - The Role of Incentive Alignment in Success00:13:30 - Proven Strategies for Effective Hiring00:18:50 - Journey of Building a Successful SaaS00:24:20 - Power of Personal Brand in Business00:29:55 - Boosting Operations Using Typeforms00:35:10 - Overcoming Challenges in SaaS Development00:40:40 - Striking Balance: Brand and Product00:45:30 - Ensuring Effective Team Communication00:51:00 - Predicting Future SaaS Platform Trends

Feb 1, 2024 • 35min
Tom Critchlow: indie consulting, narrative air covers, customer focus vs. data focus
Tom Critchlow's website

Jan 24, 2024 • 32min
Andrew Pierno: Cold email agency margins, market fluctuations, offer evolution, using cash flow to buy businesses
Andrew's company
Andrew's Twitter
Jakob Greenfeld's website
00:00:00 - Andrew Pierno talks about his career in venture-backed companies and how he started his cold email agency, Cold Email Studio.00:02:45 - Andrew Pierno discusses the challenges and lessons learned from running a cold email agency and the importance of finding the right market, message, and timing.00:05:34 - Andrew Pierno shares insights on how his agency evolved by focusing on content marketing and thought leadership to attract ideal customers.00:08:27 - Andrew Pierno talks about the challenges faced by agencies in terms of profit margins and how they shifted their focus to increase profitability.00:11:07 - Andrew Pierno talks about the process of acquiring and turning around businesses, emphasizing the importance of buying businesses with growth potential and a working channel.00:17:38 - Andrew Pierno discusses the factors that make a business attractive for acquisition, including product, customers, and channels, and the reasons why some people choose to sell their businesses.00:20:11 - Andrew Pierno shares his approach to finding and evaluating businesses for acquisition, including direct outreach, online marketplaces, and inbound leads.00:25:25 - Andrew Pierno highlights the importance of timing and exhaustion as reasons why people sell their businesses, and the challenges of competing with other buyers on online marketplaces.00:28:49 - Andrew Pierno talks about the value of his online presence and audience in raising outside capital and differentiating his agency in the acquisition space.

Jan 19, 2024 • 32min
Michael Houck: Cold Emailing into Uber, Co-Living Startup, Newsletters Business
follow Michael Houck on Twitter
Michael's newsletter
Megaphone Network

Nov 1, 2023 • 34min
Thibault Loius-Lucas: platform risk, hunting opportunities, what works on Twitter right now, mini tool SEO strategy
Discussion about the nomad lifestyle and the preference for a dedicated workspace. Small talk about their current locations. Conversation about past startup experiences and building a successful company. The evolution of Tweet Hunter as a scheduling tool and the challenges associated with it. Recent changes in Twitter's algorithm and concerns about the decline of the Twitter community. The value of LinkedIn for building a business audience. Reflections on past mistakes and the misconception of success for entrepreneurs.

Oct 23, 2023 • 31min
Sam Floy - operationalizing your agency, finding your best clients, vertical vs. horizonal responsibilities
Sam Floy, an expert in operationalizing agencies and finding the best clients, shares insights on challenges of operationalizing an agency, starting a podcast and creating a repeatable solution. They discuss hiring and capacity planning in a flexible skill set environment, maintaining quality control and encouraging creativity in the agency, and common agency problems like finding high-quality clients.

Sep 11, 2023 • 33min
Phil Lehoux: getting rejected from YC, bootstrapping a million-dollar SaaS, managing mental health as a founder
Phil is the co-founder and CEO of Missive. (By far my favorite team inbox software)

Aug 22, 2023 • 33min
Nick Abraham: lead gen metrics, performance vs retainers for agencies, client due diligence, shadow funnels
Nick Abraham's Twitter
Nick Abraham's agency
My Twitter
My agency Sales.co
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