Social Pros Podcast

Convince & Convert
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May 26, 2015 • 37min

How Jackson Hewitt Dominated Social Customer Service

Eric Haftel, Social Media Marketing Manager at Jackson Hewitt Tax Service, joins the Social Pros Podcast this week to discuss customer expectations surrounding the immediacy of social media and the importance of an internal communication system between social media and other customer support teams. Read the highlights: http://www.convinceandconvert.com/podcast [...]
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May 24, 2015 • 11min

BONUS: It’s Time to Own Your Social Community

This BONUS episode of the Social Pros Podcast is brought to you from the Convince & Convert Podcast. Enjoy! Companies used to own social community. Then, they embraced social sharecropping and engagement with customers in leased social communities (like Facebook). It’s time to own again says Jay Baer. Read the post on the Convince & [...]
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May 18, 2015 • 51min

Will Chinese Social Media Take Over in America

Blake Cahill, Global Head of Digital and Social Marketing at Philips, joins the Social Pros Podcast this week to discuss the different challenges of marketing across B2B, B2C, and B2G, as well as the differences in consumer behavior and social media engagement around the world. Read the highlights: 
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May 11, 2015 • 42min

How Verizon Uses Social for Marketing Research

Mason Nelder, Director of Consumer Insights at Verizon, joins the Social Pros Podcast this week to discuss  [...]
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May 4, 2015 • 43min

Why Twitter is Trying to Turn Itself Into Facebook

Joel Comm, co-author of “twitter power 3.0” and CEO of 
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Apr 27, 2015 • 55min

How to Find Your Fans on Facebook but Connect with Them on Snapchat

Steve Brown, Marketing Manager at CLYW, a high-end return top company, joins the Social Pros Podcast this week along with Chris Mikulin, CLYW’s Owner, to discuss high-end products on social media, the boosted reach of utilizing influencers, and the loyalty developed from one-on-one Snapchat engagement.
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Apr 20, 2015 • 42min

How Big Brands Get Permission to Use UGC

Jon Steiert, Social Media Manager & PR Specialist at Pet360, Inc., joins the Social Pros Podcast this week to discuss social as a way to [...]
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Apr 13, 2015 • 47min

Why You’re Not Going to Be a Thought Leader in 6 Seconds

Dorie Clark, author of “Reinventing You” and her latest book, “Stand Out,” joins the Social Pros Podcast today to discuss standing out in a sea of freelancers by cultivating a following around your unique expertise and experience. [...]
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Apr 6, 2015 • 38min

How a Volcano Created a World-Class Social Media Program for KLM Airlines

Karlijn Vogel-Meijer, Manager Social Media at KLM, joins the Social Pros Podcast this week to discuss the value of a social customer support team and the necessity of learning from your mistakes in social media.
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Mar 30, 2015 • 44min

Lessons From Running 400,000 Social Media Contests

Jim Belosic, CEO & Co-Founder of ShortStack, joins the Social Pros Podcast this week to discuss putting the customer’s success first, scaling your business with technology, and how it all comes back to pancakes. Read the highlights: 

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