Product Ops Chronicles

In this discussion, Thorsten Löwenberg, Product Operations Lead at Miro with over 20 years of scaling tech organizations, shares his insights on building product ops from the ground up. He emphasizes how crucial effective communication is for aligning teams during rapid growth and highlights the surprises faced in scaling operations. Thorsten also discusses the importance of structured planning and fostering team connections through engaging social events, all while advocating for trust-building to enhance collaboration across diverse work styles.

Aly Mahan, Product Operations Manager at Pendo, shares her expertise in navigating customer feedback and leveraging AI for product decision-making. She discusses the balance between responding to feedback and maintaining strategic focus, debunks the myth of 'inbox zero' in product feedback, and highlights the significance of systematic approaches. Aly also emphasizes the importance of combining qualitative insights with AI tools to enhance team efficiency and improve product strategies, all while keeping the core vision intact.

“Creating a house we all want to live in is where great product work can happen.”On this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Jana Debusk to discuss building and maintaining product culture, especially in the face of change. Plus, the reason you should show your colleagues your pets…Key talking points from episode 11:Collaboration with HR and product leadershipManaging change through cultureThe impact of acquisitionsBoosting morale and having fun at workFinding your tribeSubscribe now, grab your favorite beverage, and let's deep dive into the fascinating world of product ops. In the Product Ops Chronicles, we don't just talk about products; we make them legendary. About our guest, Jana Debusk As Product Operations Leader at Playvox by NICE, Jana Debusk streamlines processes, drives growth, and optimizes operational efficiency across global, cross-functional teams with a focus on feature adoption, customer retention, and GTM strategies. As a storyteller, she excels at transforming complex concepts into clear, compelling narratives that engage stakeholders at all levels. Her passion for authentic communication allows me to connect with audiences and foster meaningful relationships, both internally and externally, and she thrive on bringing together people, ideas, and solutions to drive innovation and success. Jana is also a professional jazz musician, lyricist, educator, and mom.About our hosts, Graham and AntoniaGraham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes. 

Join John Cutler, Head of Product at Dotwork and a seasoned product enabler, as he delves into the four hats of product operations: the operational leader, designer, builder, and wrangler. He discusses the critical balance between collaboration and transactional work, revealing that not all dependencies are detrimental. John emphasizes the importance of removing workload to enhance collaboration and offers insights into navigating team dynamics and boosting productivity. Find out which product operator you relate to!

Would you describe product operations as a support function? Or does that trigger thoughts of cost centres and subordination? Clare Hawthorne argues the term ‘support’ undersells the importance of the product operations function.On this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Clare Hawthorne to look back at the last few years of product operations development to uncover the pitfalls and trends to futureproof the function.Key talking points from episode 10:Is product ops a support function?The true goal of product operationsFinding a compelling argument for product opsMeasuring product operationsWhat does the future of product ops look like?About our guest, Clare HawthorneClare Hawthorne, Senior Director of Engineering & Product Operations at Oscar Health, is a technology leader with a passion for optimizing engineering and product teams. Her super power is "run state" – she gets out of bed each morning with the goal of paving the road to make products and software easier to ship.Clare is also a keynote speaker at the upcoming Product Operations Summit in New York. About our hosts, Graham and AntoniaGraham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes.