Product Ops Chronicles Future proofing product ops: What comes next? with Clare Hawthorne
12 snips
Mar 12, 2025 AI Snips
Chapters
Transcript
Episode notes
Support Undervalues Product Ops
- The word "support" in product operations implies subordination and cost center mentality.
- This term undervalues the empowerment and leverage product ops deliver to product teams.
Frame Product Ops for Impact
- Frame product operations as a critical business function focused on executing strategy and achieving business goals.
- Avoid describing product ops merely as making life easier or enabling collaboration, emphasize delivering measurable business impact.
Pizza During Payroll Outage
- At Namely, during a six-hour payroll outage, Clare resolved the bottleneck by ordering pizza to keep engineers at their desks.
- This illustrates the need to identify and fix immediate constraints pragmatically, even outside typical product ops duties.