Car Dealership Guy Podcast

Dorian Jimenez, Dealer Principal at Classic Chevrolet, shares his inspiring journey from leading the top Chevy store to revitalizing a struggling dealership. He discusses the remarkable turnaround of a Texas dealer through community engagement and strong leadership. Dorian emphasizes the importance of mentorship and relationships in overcoming challenges. He also touches on the innovative 'fleetail' approach, merging fleet and retail sales, and delves into the challenges of recruiting in today's competitive market.

Findley Ewing IV, CEO of Ewing Automotive Group, discusses how advanced technology is revolutionizing the automotive industry. He highlights the significant impact of training on customer service and shares insights on integrating robots into service departments. The conversation emphasizes how robotics streamline operations and enhance technician productivity. Ewing also explores the shift to a customer-centric approach, revealing innovative strategies to improve efficiency and satisfaction in automotive services.

Matt Murray, CEO of Widewail, dives into the customer experience gap in car dealerships, highlighting how online reputation impacts sales. He discusses the shift towards using AI and automated tools for managing customer feedback. Insights reveal an increase in negative reviews linked to finance issues and the need for better staff training. Murray emphasizes the importance of exceptional customer service, especially with evolving perceptions around electric vehicles, urging dealers to improve communication and transparency.

In this insightful conversation, Kelly Stumpy, known as "The Car Mom," joins the CEO to discuss the evolution of the Car Dealership Guy brand and the complexities of rebranding in the automotive industry. They highlight the journey of navigating uncharted territories in entrepreneurship, emphasizing the importance of authenticity and human connections. The impact of AI on customer experiences is explored, along with the significance of maintaining mental well-being amid chaos. Family, content creation, and team dynamics take center stage, showcasing how personal connections drive success.

Taseer Badar, CEO of ZT Automotive Group, shares his unconventional transition from finance and healthcare to leading a 13-dealership auto empire. He reveals how President Obama inspired his shift into the automotive world. Taseer discusses clever M&A strategies, the importance of community in acquisitions, and the innovative management styles that empower staff. He also reflects on navigating the challenges of employee layoffs and the evolving landscape of the auto industry, combining operational excellence with a focus on customer service.

Tina Tasche, the Head of Innovation & Tech at Van Horn Automotive Group, discusses her journey from receptionist to industry leader. She reveals how traditional lead forms are being replaced by innovative tech for better customer engagement. AI integration is a game changer for Business Development Centers, improving response times and customer care. Tina emphasizes collaboration within teams and the importance of customizing processes for dealership success, all while sharing her insights on the future of automotive communication and recruiting.

Brice Englert, CEO of TradePending, dives into the evolving world of car dealerships. He shares insights on how dealerships can retain customers amidst competition from giants like Carvana. Brice discusses innovative strategies, like using personalized videos and data-driven tools, to enhance customer loyalty. He also reveals how the industry is shifting towards digital retailing and leveraging tax refunds for down payments. His unconventional journey provides a fresh perspective on navigating today's automotive landscape.

In this engaging discussion, Ernie Garcia Jr., co-founder and CEO of Carvana, shares insights on the automotive retail revolution. He details Carvana's remarkable comeback story amid stock declines, emphasizing the importance of resilience and team morale. Garcia delves into transformative business strategies, the complexities of acquisitions, and the company's innovative customer experience. He also discusses challenges in inventory management and the future of automotive hiring, highlighting how adaptability is crucial for success in this dynamic industry.

David Donaldson, SVP at DLRdmv, discusses the challenges of managing out-of-state car sales and the innovative technologies assisting dealerships. He highlights the complexities of title and registration processes exacerbated by DMV regulations. Hear about the infamous 'Montana loophole' and how it affects fees and customer satisfaction. Donaldson also covers the transformative role of AI in dealership operations and the essential function of lenders in improving vehicle titling efficiency for better dealer and customer relationships.

Nathanael Greklek, Corporate Brand Director at Mohawk Auto Group, is a mastermind behind viral dealership videos. He shares his innovative strategies that have caught the attention of industry giants like General Motors. The discussion reveals how TikTok can be creatively used in dealerships, inspired by popular TV shows, and highlights the balancing act of gaining attention while driving sales. Nathanael also emphasizes the importance of community engagement and measuring content effectiveness to build lasting brand loyalty.