Car Dealership Guy Podcast

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Bryan Collins, Shop Foreman at Braman Miami, to discuss life as a Master Technician, his journey rising through the ranks of a dealership shop, strategies for retaining technician talent, the real pay ranges technicians can achieve and much more.This episode of the Car Dealership Guy Podcast is brought to you by:1. Ikon Technologies - Ikon Technologies was founded by dealers, for dealers, to solve the daily challenges your dealership faces. Our no-cost Lot Management Platform, with Find the Car, Find the Keys™ technology, makes finding inventory easy, while our patented Smart Marketing platform and Dealer-branded Connect app drives customer loyalty and drive revenue growth back to your dealership. Schedule a demo today to see how Ikon Technologies can help drive your dealership’s success by visiting @ https://hubs.la/Q02WVYbV02. OPENLANE - The world’s leading online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ https://www.openlane.com/3. CDG Recruiting - Building on the success of my industry job board, I’m launching CDG Recruiting — a more hands-on, personalized automotive recruiting service. Our team has decades of experience and has successfully placed over 1,000 roles in the automotive industry. So if you’re ready to find your next rockstar employee, try CDG Recruiting today by visiting @ https://www.cdgrecruiting.com/🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:Subscribe on Apple: https://carguymedia.com/apple_bitesSubscribe on Spotify: https://carguymedia.com/spotify_bitesSubscribe on YouTube: https://carguymedia.com/youtube_bitesNeed help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.comInterested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3SuismuTopics:03:13: What is the BMW STEP Program about?05:24: What are the differences between Independent and OEM Certifications?10:06: What does the future hold for automotive careers?14:00: How do compensation and career growth relate in the automotive industry?20:31: How does shop culture impact teamwork?21:34: How can teamwork be incentivized in the workplace?23:33: What role does leadership play in successful operations?25:02: What are the pathways to becoming a Service Director?34:47: What are the challenges and solutions in the automotive industry?Check out Car Dealership Guy’s stuff:CDG News ➤ https://news.dealershipguy.com/CDG Jobs ➤ https://jobs.dealershipguy.com/CDG Recruiting ➤ https://www.cdgrecruiting.com/My Socials:X ➤ x.com/GuyDealershipInstagram ➤ instagram.com/cardealershipguy/TikTok ➤ tiktok.com/@guydealershipLinkedIn ➤ linkedin.com/company/cardealershipguyThreads ➤ threads.net/@cardealershipguyFacebook ➤ facebook.com/profile.php?id=100077402857683Everything else ➤ dealershipguy.comThis podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.#AutomotiveCareerJourney #DealerTrainingPrograms #PerformanceBasedPaySystems

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Jay Healey, CMO of Healey Brothers Automotive Group, and Justin Friend, SVP of Dealers United.This episode of the Car Dealership Guy Podcast is brought to you by Dealers United:Dealers United – Specializing in Social, SEM, and SEO, Dealers United is the premier digital marketing partner for car dealerships looking to dominate digital and drive more car sales. Learn more @ https://www.dealersunited.com/?utm_source=cardealershipguy&utm_medium=affiliate&utm_campaign=industry-spotlight-podcast-jan25🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes:Subscribe on Apple: https://carguymedia.com/apple_bitesSubscribe on Spotify: https://carguymedia.com/spotify_bitesSubscribe on YouTube: https://carguymedia.com/youtube_bitesNeed help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.comInterested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3SuismuTopics:00:00: Intro00:39 Who are the Healey Brothers Auto Group?02:12 How does Healey Brothers Auto Group engage with the community and contribute to charity?03:53 How does the company differentiate its brand and maintain customer loyalty?04:53 Why is the human touch important in car sales?06:06 How does the company leverage social media and technology?08:20 What are internal influencers, and how do they contribute to marketing strategies?11:23 What challenges and successes has the company experienced in social media campaigns?20:54 How are ad formats and strategies evolving in the industry?24:57 Why are authenticity and standards important in marketing?Check out Car Dealership Guy’s stuff:CDG News ➤ https://news.dealershipguy.com/CDG Jobs ➤ https://jobs.dealershipguy.com/CDG Recruiting ➤ https://www.cdgrecruiting.com/My Socials:X ➤ x.com/GuyDealershipInstagram ➤ instagram.com/cardealershipguy/TikTok ➤ tiktok.com/@guydealershipLinkedIn ➤ linkedin.com/company/cardealershipguyThreads ➤ threads.net/@cardealershipguyFacebook ➤ facebook.com/profile.php?id=100077402857683Everything else ➤ dealershipguy.comThis podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.#AutoDealershipInnovation #DigitalMarketingStrategies #CustomerLoyaltyInAutoIndustry

Tasso Roumeliotis, CEO of Numa and a trailblazing entrepreneur, dives into the challenges facing auto dealerships today. He sheds light on how AI can tackle service department 'heat cases' that threaten profitability. The discussion also features insights on the critical role of AI in enhancing customer interactions and streamlining appointment management. Tasso shares his journey of transforming customer experiences in the auto industry while navigating the complexities of electric vehicles and evolving dealership dynamics.

Dorian Jimenez, Dealer Principal at Classic Chevrolet, shares his inspiring journey from leading the top Chevy store to revitalizing a struggling dealership. He discusses the remarkable turnaround of a Texas dealer through community engagement and strong leadership. Dorian emphasizes the importance of mentorship and relationships in overcoming challenges. He also touches on the innovative 'fleetail' approach, merging fleet and retail sales, and delves into the challenges of recruiting in today's competitive market.

Findley Ewing IV, CEO of Ewing Automotive Group, discusses how advanced technology is revolutionizing the automotive industry. He highlights the significant impact of training on customer service and shares insights on integrating robots into service departments. The conversation emphasizes how robotics streamline operations and enhance technician productivity. Ewing also explores the shift to a customer-centric approach, revealing innovative strategies to improve efficiency and satisfaction in automotive services.

Matt Murray, CEO of Widewail, dives into the customer experience gap in car dealerships, highlighting how online reputation impacts sales. He discusses the shift towards using AI and automated tools for managing customer feedback. Insights reveal an increase in negative reviews linked to finance issues and the need for better staff training. Murray emphasizes the importance of exceptional customer service, especially with evolving perceptions around electric vehicles, urging dealers to improve communication and transparency.

In this insightful conversation, Kelly Stumpy, known as "The Car Mom," joins the CEO to discuss the evolution of the Car Dealership Guy brand and the complexities of rebranding in the automotive industry. They highlight the journey of navigating uncharted territories in entrepreneurship, emphasizing the importance of authenticity and human connections. The impact of AI on customer experiences is explored, along with the significance of maintaining mental well-being amid chaos. Family, content creation, and team dynamics take center stage, showcasing how personal connections drive success.

Taseer Badar, CEO of ZT Automotive Group, shares his unconventional transition from finance and healthcare to leading a 13-dealership auto empire. He reveals how President Obama inspired his shift into the automotive world. Taseer discusses clever M&A strategies, the importance of community in acquisitions, and the innovative management styles that empower staff. He also reflects on navigating the challenges of employee layoffs and the evolving landscape of the auto industry, combining operational excellence with a focus on customer service.

Tina Tasche, the Head of Innovation & Tech at Van Horn Automotive Group, discusses her journey from receptionist to industry leader. She reveals how traditional lead forms are being replaced by innovative tech for better customer engagement. AI integration is a game changer for Business Development Centers, improving response times and customer care. Tina emphasizes collaboration within teams and the importance of customizing processes for dealership success, all while sharing her insights on the future of automotive communication and recruiting.

Brice Englert, CEO of TradePending, dives into the evolving world of car dealerships. He shares insights on how dealerships can retain customers amidst competition from giants like Carvana. Brice discusses innovative strategies, like using personalized videos and data-driven tools, to enhance customer loyalty. He also reveals how the industry is shifting towards digital retailing and leveraging tax refunds for down payments. His unconventional journey provides a fresh perspective on navigating today's automotive landscape.