Curious Minds at Work

How can we recognize the blind spots that cause us to build less inclusive teams? When we commit to achieving greater diversity in the workplace, we're taking an important step. But we need to see this step as just the beginning in an ongoing journey.  Stefanie Johnson, author of the book, Inclusify: The Power of Uniqueness and Belonging to Build Innovative Teams, created the word "inclusify" to call this out. She argues, "People don't experience inclusion just because they were included...it takes thoughtful action and intention on the part of the leader...to create an inclusive environment...that's the idea behind inclusify." To start, we need to recognize the blind spots that get in our way. In her work with managers and boards, Stefanie's found six that come up time and again: the meritocracy manager, the culture crusader, the team player, the white knight, the shepherd, and the optimist. She explains how leaders use concepts like "meritocracy" or "culture" to exclude employees who hold different ideas. And she shares how statements like, "we don't want to lower the bar" make things harder for underrepresented groups: "...women actually are required to have greater experience to earn a board position than men...there are higher standards a lot of times for underrepresented groups. That's why they're underrepresented." By pinpointing blind spots and coupling that knowledge with a commitment to helping diverse employees feel like they belong and can bring their unique selves to work, leaders take more of the steps needed to create diverse, equitable, and inclusive organizations. Stefanie Johnson is an Associate Professor of Management at the Leeds School of Business, University of Colorado, Boulder. Her work has been featured in the Economist, Newsweek, Time, and on CNN. Curious Minds Team Learn more about Host and Creator, Gayle Allen, and Producer and Editor, Rob Mancabelli, here.  Episode Links @DrStefJohnson drstefjohnson.com Biased: Uncovering the Hidden Prejudice that Shapes What We See, Think, and Do by Jennifer L. Eberhardt Unconscious bias Achieving Meritocracy in the Workplace by Emilio J. Castilla 3 Reasons You Should Stop Hiring for "Culture Fit" by Delisa Alexander Ways to Support the Podcast If you’re a fan of the show, there are three simple things you can do to support our work: Rate and review the podcast on iTunes or wherever you subscribe.  In the next week, tell one person about the show. Subscribe so you never miss an episode Where to Find Curious Minds Spotify iTunes Tunein Stitcher Google Play Overcast

How can we get our staunchest opponents to come around to our way of thinking? When we're trying to convince other people, we often start by sharing our ideas. If they resist our efforts, we usually just push harder. Sometimes it works, but, most of the time, our efforts fail. That's what got Jonah Berger, author of the bestselling book, The Catalyst: How to Change Anyone's Mind, wondering, what do the most successful change agents do?  He discovered that they think and act more strategically. Rather than pushing harder and ratcheting things up, they act more like catalysts. He explains, "What they do is they lower the barrier to change. They figure out an alternate way to make the same change occur with less energy, not more." Jonah's talked to successful hostage negotiators, substance abuse counselors, and salespeople to learn what they do. From his research, he's discovered five barriers that inhibit change, along with ways to get around them. For example, we often ask for more change than the average person can handle. To counter that, he says, "We have to figure out ways essentially to ask for less. Rather than asking people to make a big change right away, ask for smaller changes." Jonah is Marketing Professor at the University of Pennsylvania's Wharton School. He's published more than 50 papers, and his work has appeared in The New York Times, the Wall Street Journal, and Harvard Business Review. He's appeared on Curious Minds twice before to discuss his pervious books, Contagious and Invisible Influence. Curious Minds Learn more about Host and Creator, Gayle Allen, and Producer and Editor, Rob Mancabelli, here. Episode Links The Strategy behind Florida's "Truth" Campaign Thai Health Promotion Foundation - Smoking Kid (1:30 min video) Changing Eating Habits on the Home Front: Lost Lessons from World War II Research by Brian Wansink Gregory M. Vecchi, Ph.D. Invisible Influence by Jonah Berger Dave Fleischer and deep canvassing Study Finds Deep Conversations Can Reduce Transgender Prejudice gong.io Support the Podcast If you're a fan of the show, there are three simple things you can do to support our work: Rate and review the podcast on iTunes or wherever you subscribe. Tell a family member, friend, or colleague about the show. Subscribe so you never miss an episode. Where to Find Curious Minds Spotify iTunes Tunein Stitcher Google Play Overcast

What would happen if, instead of reacting to problems, we solved them at the source? That's a question that Dan Heath, author of the book, Upstream: The Quest to Solve Problems Before They Happen, wants us to ask. He believes it's the linchpin of real change. Dan explains, "So often in life, we get trapped in these cycles of reaction...and all of that action starves us of the energy that we need to get upstream and deal with these problems at the root level." He shares enlightening stories of people who've made it a goal to prevent problems, rather than merely react to them. At the same time, he helps us understand how to think and act like they do. To start, he says, we need to confront what he calls our "problem blindness." It's our tendency to accept the unacceptable, just because we've gotten used to it. Instead, he encourages us to "Get real suspicious and curious about recurring problems. If there's something that you've just come to take for granted...customers are always going to call about itineraries...or we're always going to have a high dropout rate...Get suspicious about that!" Dan Heath is a Senior Fellow at Duke University's CASE Center, which supports entrepreneurs fighting for social good. He's also co-author with his brother, Chip Heath, of the bestselling books, Made to Stick, Switch, Decisive, and The Power of Moments. Curious Minds Team Learn more about Host and Creator, Gayle Allen, and Producer and Editor, Rob Mancabelli, here. Episode Links Irving Zola Frederick Winslow Taylor Marcus Elliott The Power of Moments by Chip Heath and Dan Heath Freshman On-Track Toolkit When do workarounds help or hurt patient outcomes? by Anita L. Tucker How Iceland Got Teens to Say No to Drugs by Emma Young Paul B. Batalden The University of Chicago Crime Lab Becoming a Man - Youth Guidance Sally Herndon Ways to Support the Podcast Rate and review the podcast on iTunes or wherever you subscribe. Tell a friend or family member about the show. Subscribe so you never miss an episode. Where to Find Curious Minds Spotify iTunes Tunein Stitcher Google Play Overcast

What are the skills that can help us learn new things more quickly and efficiently? Our ability to learn sets us apart from other species. Yet few of us understand how to maximize this ability. Stanislas Dehaene, Director of the NeuroSpin Brain Imaging Center in Saclay, France, and Professor of Experimental Cognitive Psychology at the College de France, can help. In his latest book, How We Learn: Why Brains Learn Better Than Any Machine...for Now, he explains how the human brain is designed for learning. Next, he shares exactly what we need to optimize our learning. Sleep is one example. We know it's important, but we may not know just how critical it is for learning. Stanislas explains, "So we re-learn, we replay during sleep, the things we've begun to learn during the day. In this way, we are able to multiple the learning examples." At the same time, we may not be aware of what Stanislas calls "the secret ingredients of successful learning." These are the four pillars that, when present, speed up the learning process, namely, attention, active engagement, error feedback, and consolidation. Finally, Stanislas explains the connections between artificial intelligence and the human brain. Though he's convinced that future AIs will surpass the capabilities of the human brain, he readily shares just how amazing our brains are: "I don't think that the brain is intrinsically better than machines. I think the brain is an extraordinary machine." Stanislas has written extensively on the topic of human learning. His previous books include, Reading in the Brain, Consciousness and the Brain, and The Number Sense. The Team Learn more about host and creator, Gayle Allen, and producer and editor, Rob Mancabelli, here. Episode Links Reader, Come Home: The Reading Brain in a Digital World by Maryanne Wolf Explicit Memory Creation During Sleep Demonstrates a Causal Role of Place Cells in Navigation by G. de Lavilleon, M. M. Lacroix, L. Rondi-Reig, and K. Benchenane Coordinated Memory Replay in the Visual Cortex and Hippocampus During Sleep by Daoyun Ji and Matthew A. Wilson Error-correction Learning for Artificial Neural Networks Using the Bayesian Paradigm by Smaranda Belciug and Florin Gorunescu Infants Grasp Gravity with Innate Sense of Physics by Joseph Castro  Community-induced Memory Biases in Preverbal Infants by Jennifer M. D. Yoon, Mark H. Johnson and Gergely Csibra Illiterate to Literate: Behavioural and Cerebral Changes Induced by Reading Acquisition by S. Dehaene, L. Cohen, J. Morais, and R. Kolinsky  Seymour Papert Alexander Grothendieck National Education Scientific Council Support Us Rate and review the podcast on iTunes or wherever you subscribe. Tell a friend or family member about the show. Subscribe so you never miss an episode. Where to Find Curious Minds Spotify iTunes Tunein Stitcher Google Play Overcast

What if leaders spent less time building themselves up and more time building up others? When leaders face challenges, they're often encouraged to take a long, hard look in the mirror. Frances Frei, co-author with Anne Morriss of the book, Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, agrees that leaders need to take responsibility. But she thinks they should replace the mirror with a window. To do that, leaders must shift away from looking at themselves and, instead, empower their teams. She explains what this looks like: "If I walk into a room, and I'm thinking about me, and everybody else is thinking about me, then I'm not doing a good job. I want to walk into the room and be thinking about everyone else. I want to be thinking about how to unleash greatness in everyone else." As part of unleashing team members' greatness, Frances believes leaders must also grow their team members. And when team members aren't growing, leaders need to understand why. That's where self-assessment tools can be helpful. For example, she shares a tool that can help leaders understand why they may be losing their team's trust. She also shares a tool that helps leaders determine whether a team member's underperformance is a result of their own behavior or organizational bias. When it comes to organizational bias, she points out that when "there are demographic patterns associated with who's thriving, it's super clear whose fault it is...no question the firm is doing something. Not on purpose. They're probably hitting something with their tail, but we have to fix it." Frances Frei is a Professor at Harvard Business School, and she recently served as Uber's first Senior Vice President of Leadership and Strategy. She regularly works with companies on organizational transformation, including embracing diversity and inclusion as levers for improved performance. Her TED Talk on Building Trust has been viewed four million times. Curious Minds Team Head here to learn more about Host and Creator, Gayle Allen, and Producer and Editor, Rob Mancabelli.  Episode Links Valerius Maximus Emma Dench The Connector Manager by Sari Wilde and Jaime Roca Lesbians in Tech 1844 Conway Ekpo Black Male Lawyers Grace Hopper AnitaB.org Stacy Brown-Philpot Harvard Business School Gender Initiative The Field Method at Harvard Business School Youngme Moon Ways to Support the Podcast Rate and review the podcast on iTunes or wherever you subscribe. Tell a friend or family member about the show. Subscribe so you never miss an episode. Where to Find Curious Minds Spotify iTunes Tunein Stitcher Google Play Overcast

What if the biggest barrier to our success wasn't a lack of confidence but overconfidence? We tend to associate a high degree of confidence with success. In fact, most of us believe it's a requirement for achieving our goals. Yet extensive research led Don Moore, author of the book, Perfectly Confident: How to Calibrate Your Decisions Wisely, to conclude that "the evidence for that relationship...is shockingly weak." Instead, Don argues, it's about striking a balance between under confidence and overconfidence, and he shares a helpful technique called probabilistic thinking to help us do just that. To illustrate this point, he explains how he and his fiance used this approach to plan their wedding. After realizing that their guest list far exceeded the 125 chairs available in the reception venue, they knew they needed a strategy. Rather than remove names from the list, they estimated the likelihood of each guest attending. That helped them decide how many invitations to send. Don explains, "We went through that long list, summing up the probabilities across individuals. It got us to 127, so we sent out the invitations right away. The actual number who said 'yes' was 126, so we found one more chair and were happily married." Don Moore is a Professor of Management of Organizations at the University of California at Berkeley's Haas School of Business. He is also co-author of the book, Judgment in Managerial Decision Making, and he's written for publications like, The New Yorker, the Wall Street Journal, and Harvard Business Review. The Curious Minds Team You can learn more about Curious Minds' Host and Creator, Gayle Allen, and Producer and Editor, Rob Mancabelli, here.  Episode Links Max Bazerman 5 Tips for Calibrating Your Confidence by Laura Counts The Wisdom of Crowds by James Surowiecki The Intelligence Trap by David Robson Thinking in Bets by Annie Duke Too Optimistic about Optimism Why Decisions Fail by Paul Nutt Simple Ways to Support Curious Minds Rate and review the podcast on iTunes or wherever you subscribe. Tell a friend or family member about the show. Subscribe so you never miss an episode. Where to Find Curious Minds Spotify iTunes Tunein Stitcher Google Play Overcast

What if the way we engage in politics today works against the changes we seek? One-third of Americans say they spend at least two hours a day on politics. But according to Eitan Hersh, author of the book, Politics is for Power: How to Move beyond Political Hobbyism, Take Action, and Make Real Change, most of that time is spent consuming news, posting to social media, and signing online petitions. Eitan labels these kinds of isolated, predominantly online behaviors "political hobbyism," and he contrasts them with the kinds of activities that can drive real change. He explains that politics "...is about getting power for the things you care about, working with others, having goals, having strategies, and that's just not what's going on for most people who are cognitively engaged in politics." Eitan's book is a primer for anyone who wants to effect political change. In it, he shares inspiring stories of ordinary people working to change the world through everyday political participation.  He also shares steps he's taken to overcome his own political hobbyism and the empathy he has for others like him. He says, "They start thinking of all the excuses in their head for why they shouldn't do things differently: 'I don't have time.' 'I'm not very ideological.' Or whatever their excuses are. Hey, I know those excuses -- those are mine! Here's how I kind of got past them." Eitan Hersh is an Associate Professor in the Department of Political Science and at the Tisch College of Civic Life at Tufts University. He researches and teaches on the topics of civic participation, U.S. elections, and voting rights. The Host You can learn more about Curious Minds' Host and Creator, Gayle Allen, and Producer and Editor, Rob Mancabelli, here. Episode Links @eitanhersh Political Hobbyism: A Theory of Mass Behavior by Eitan D. Hersh We All Really Need to Do Hard Things - the story of Lisa Mann - by Eitan Hersh Changing the Conversation Together (CTC) a deep canvassing organization 7 Questions with Dave Fleischer on Deep Canvassing Lilliana Mason You're More Powerful Than You Think by Eric Liu Angela Aldous story as discussed in Power, Friendship, and Some Democratic Rules by Russell Arben Fox Bowling Alone by Robert Putnam Linked fate Support the Podcast Rate and review the podcast on iTunes or wherever you subscribe. Tell a friend or family member about the show. Subscribe so you never miss an episode. Where to Find Curious Minds Spotify iTunes Tunein Stitcher Google Play Overcast

What if we transformed the word weird from an insult to a badge of honor? When we call someone "weird," it's rarely positive. Growing up as a self-described "weirdo," Olga Khazan, author of the book, Weird: The Power of Being an Outsider in an Insider World, decided to explore the upside of being an outsider. Olga interviewed dozens of successful people who'd been labeled "weird" at some point in their lives because of characteristics like their profession, race, religion or sexual orientation. She chose to speak with "people who had struggles and some challenges because they are so different from everyone around them...people who it wasn't such a clear-cut, straight to the top trajectory." What Olga noticed was that some "weirdos" readily shrugged off the label, while others found it harder to overcome. That got her curious about the outsiders who thrived, the ones who were more creative, adaptable, and resourceful. What set them apart? In describing what helped these outsiders succeed, Olga reveals a number of traits. One of them centers on how effective they are at convincing others to listen to their ideas. She says, "If you want to get someone to buy into a crazy idea you have, a really weird idea, you [have] to give them a normal idea first." Olga Khazan is a staff writer for The Atlantic, where she covers health, gender, and science. She has written for publications like, the Los Angeles Times, the Washington Post, and Forbes, and was a two-time recipient of the International Reporting Project's Journalism Fellowship. She was also winner of the 2017 National Headliner Awards for Magazine Online Writing. The Host You can learn more about Curious Minds' Host and Creator, Gayle Allen, and Producer and Editor, Rob Mancabelli, here. Episode Links @olgakhazan https://olgakhazan.com/ Rule Makers, Rule Breakers by Michele Gelfand Henri Tajfel, influential social psychology researcher in the areas of prejudice and social identity theory Let Your Workers Rebel by Francesca Gino The Behavioral Immune System: How Unconscious Fears of Infection Shape Many Aspects of Our Psychology by Mark Schaller Vivienne Ming Idiosyncrasy Credit Support the Podcast Rate and review the podcast on iTunes or wherever you subscribe. Tell a friend or family member about the podcast. Subscribe, so you never miss an episode. Where to Find Curious Minds Spotify iTunes Tunein Stitcher Google Play Overcast

How much of a role can asking others for help play in achieving our goals? It turns out, quite a bit. In fact, research shows that we're more likely to achieve success if we make asking for help a part of our strategy. Yet, according to Wayne Baker, author of the book, All You Have to Do Is Ask: How to Master the Most Important Skill for Success, most of us rarely do. There are a number of reasons why. One of the most common is our fear that we'll be seen as incompetent. Another is our assumption that we'll be rejected when we ask. Yet research reveals what tends to happen is the opposite. Wayne explains, "The research shows very clearly that even strangers are very likely to help...so, you start with the assumption that most people will help you if they can, and they want to help you." In this interview, Wayne describes tools we can use to get better at asking for help. He even shares the story of putting one of these tools to work for a very special ask of his own -- his tenth wedding anniversary. In fact, his ask led to him giving his wife a surprise ring on national television. Wayne explains, "I had it in my pocket, and I asked them for permission to give it to her. And they let me do it, on air. It was amazing...It was just this incredible experience." Wayne Baker is Professor of Management and Organizations at the University of Michigan Ross School of Business and Professor of Sociology at the University of Michigan. He is also faculty director of the Center for Positive Organizations and co-founder and board member of Give and Take. His writing has appeared in publications like, Harvard Business Review, Chief Executive Magazine, and MIT Sloan Management Review. The Host You can learn more about Curious Minds' Host and Creator, Gayle Allen, and Producer and Editor, Rob Mancabelli, here. Episode Links @DrWayneBaker https://allyouhavetodoisask.com/ Heather Currier Hunt of IDEO Center for Positive Organizations Givitas - Give and Take Amy Edmondson Troika Consulting Reciprocity Ring Stand-up Meeting: The Definitive Guide On the Folly of Rewarding A, While Hoping for B by Steve Kerr Simple Ways to Support the Podcast Subscribe, so you never miss an episode. Rate and review the podcast on iTunes, or wherever you subscribe. Tell a friend or family member about the podcast. If You Enjoyed This Interview, You Might Also Like: Andy Molinsky on Overcoming Your Fears Amy Edmondson on Maximizing Team Performance Chip Conley on Bringing Wisdom to Work Other Places to Find Curious Minds: Spotify iTunes Tunein Stitcher Google Play Overcast

What if knowing how successful people see the world could help us achieve our goals? When we see people achieving their goals, we may be tempted to give up. We tell ourselves they have advantages we lack, like more time, and maybe even traits we lack, like a better work ethic. While both may be true, what if there's a different reason they succeed, one that has to do with how they see their goals? That's what Emily Balcetis, Associate Professor of Psychology at New York University and author of the book, Clearer, Closer, Better: How Successful People See the World, set out to discover. For example, in an innovative study of visualizing goals in order to choose which ones to pursue, she asked women to shop in a different kind of store. She explains that, "On the shelves, they saw paper bags with labels...hours for a work week...[number of] kids...compensation packages...all different facets of life that they had thought about in that survey were now made concrete." Emily learned that making deliberate and strategic choices about how we visualize our goals can dramatically improve our chance of achieving them. Her findings reveal four visual tactics we can use to do just that. One of these, "narrow your focus," is something elite runners do. In a study on exercise, Emily taught participants this skill and the results were fascinating. Emily shares that, "People who were taught to narrow their focus of attention...took more steps when they went out for each...walk, they moved faster in the same of time, and they went out more often for walks or runs in the week that followed." Emily's work has been featured in The Atlantic, Scientific American, NPR, and Forbes. She's received awards from organizations like, the International Society for Self and Identity and the Foundation for Personality and Social Psychology. The Host You can learn more about Curious Minds Host and Creator, Gayle Allen, and Producer and Editor, Rob Mancabelli, here. Episode Links Anish Kapoor Hal Hershfield Procrastination, Deadlines, and Performance: Self-Control by Pre-Commitment by Dan Ariely Dear Data by Giorgia Lupi and Stefanie Posavec Simple Ways to Support the Podcast Subscribe, so you never miss an episode. Rate and review the podcast on iTunes, or wherever you subscribe. Tell one friend or family member about the podcast. If you liked this interview, you might also enjoy: Laura Huang on Finding Your Edge Wendy Wood on the Science of Habits John Zeratsky on Creating Time for Work that Matters Places to Find Curious Minds: Spotify iTunes Tunein Stitcher Google Play Overcast