KaiNexus: Continuous Improvement, Leadership, and More

A Q&A to follow up the webinar presented by our guest Sam MacPherson on 8/23/16. That webinar audio is in episode #46 or you can find the webinar in our on-demand section on kainexus.com.

Webinar presented by Sam MacPherson on The Art and Science Behind Successful Lean Transformations

For the Want of a System Better Than a Sticky Note, a Car Sale Was Lost How did a salesperson losing a sale remind Mark Graban of problems with using sticky notes to track employee ideas in the workplace?

In episode #9 of our series, Greg & Mark talk answer questions such as: - You're busy guys, where was your last vacation? - What book have you most recently read? - What key company culture promotes continuous improvement? - What's one element? - For more than 10 years, our full time OE group has followed a ground up approach. A combination of the competitive climate in our industry and some recent success we've had with rapid kaizen have helped senior leaders see that they need Lean education so they can be active lean leaders. What do you recommend we do (and avoid doing) to train them well? - I was wondering if you, Dr. Jacobson, or Mark Graban could expand on your comment “health care is a decade or more behind many other high-risk industries in its attention to ensuring basic safety.” Some say -- Medical errors now third leading cause of death in United States... possibly 251,454 per year. Has any other high risk industry ever had a fraction of that many deaths? I understand that this number is an estimate, but I feel healthcare is far behind a decade. Would love to hear more. - How can we measure the level of employees’ engagement? What measures can we use? Is there an assessment tool?

See https://blog.kainexus.com/continuous-improvement/a-call-for-a-fundamental-change-to-our-medical-culture

Presented by Mark Graban on July 27, 2016 from 1:00 - 2:00 pm EDT In this webinar, you will learn: How organizations use Strategy Deployment (or Hoshin Planning) to create alignment and focus The iterative PDSA-based cycles of this management approach Four key hypotheses that senior leaders make during the annual cycles and ongoing reviews How KaiNexus can support these methods to better create alignment and give better visibility around goals, actions, and progress

Read by Jeff Roussel, VP of Sales: If you are striving to become a Lean organization, waste elimination is probably near the top of your list. In fact, Lean practitioners have identified very specific types of waste, known collectively as the 8 Wastes of Lean. Certain types of waste are really easy to spot and fix, while others can remain unnoticed. We thought it might be helpful to share some practical examples of how each type of waste occurs in business and in the larger world.

A KaiNexus Webinar by Mark Jaben, MD. Hosted by Mark Graban on June 28, 2016. The Science Behind Resistance to Change: What the Research Says & How it Helps You June 28 from 1:00 - 2:00 pm EDT In this webinar, you will learn: How people form opinions about the validity of continuous improvement The neuroscience behind why it's so hard to change minds Why simply getting "buy-in" doesn't always work What you need to do to sway opinions, increase engagement, and spread improvement About the Host: Dr. Mark Jaban is an Emergency Physician with over 25 years of clinical experience. His initial immersion into Lean came in 2008 when he had the opportunity to test Lean methodology while leading implementation efforts at a hospital in New Zealand. Observing successes and struggles as he continued to observe these concepts led Mark to delve further into why this stuff works. Mark has written extensively about what it really takes to engage people in change efforts and has presented internationally on these topics.

A discussion between Mark Graban, Dr. Greg Jacobson, and Jeff Roussel from KaiNexus, sharing reflections on the recent Lean Healthcare Transformation Summit in Florida.

In episode #8 of our series, Greg Jacobson, MD & Mark Graban talk about topics including: - Who were you rooting for in the NBA Finals? (fun topic to get started) - What are the ultimate challenges to have a successful Lean Journey? - How is the deployment approach different for a transformational change vs incremental change? - To influence change in a hierarchical organization like government, where in the org chart should the continuous improvement team sit? - What is the best means of assessing employee engagement levels in organizations? - if your department is spending 90% of its time "keeping the lights on", how do you start a continuous improvement culture so that you can reduce it to less than 80% - What is the most effective way to implement a daily lean management system? - Does Lean drive supply chain excellence?