Scaling Research

Kim Porter, who leads Research Ops at BT, discusses Research Ops models and offers tips on launching a Research Ops practice. They explore career shifts, transitioning into Research Ops roles, and the evolution of Research Ops positions within companies.

**Season 2 starts next week** In this short episode, I quickly review Season 1 (yes, this podcast thing-y has seasons) and share some changes for Season 2. If you're enjoyed this podcast, I'd like your help. I'm constantly searching for guests: if you or a friend is a good fit for this podcast, let me know. Twitter is the easiest way to contact me (@royolende) and email also works (opata.olende@gmail.com). 

Today, I'm joined by Chris Spalton. Chris is a UX research coach at Redgate. While not a traditional Research Ops role, there’s lots of commonality between his position and some of what tends to fall under the Research Ops function. In this episode we talk about: The purpose of his role His journey to becoming a UX research coach The overlap between his role and Research Ops His plans for the future of this role For more advice and info about Research Ops: Subscribe to the podcast. Check out my System17 blog & newsletter.

In today’s episode, I’m chatting with Molly who leads Research Ops at Mailchimp.  We talk about her experiences early in her Research Ops role and what it took for her to grow this practice and her team. -- For more advice and info about Research Ops: Subscribe to the podcast Check out my System17 blog & newsletter

In this episode we talk about: How Mitch got into the UX field His role prior to getting involved in Research Ops What led him to start Research Ops projects His decision to not move into a full-time ReOps role Advice for anyone trying to start up ReOps in their company For more advice and info about Research Ops: Subscribe to the podcast. Check out my System17 blog & newsletter

Today, I'm joined by Annie York who leads Research Ops at Figma. In this episode we talk about: How she got involved in ResearchOps How her approach to Ops changed when she moved to a different company Which factors most affected how she ran Research Ops in two org --- For more advice and info about Research Ops: Subscribe to the podcast.  Check out my System17 blog & newsletter

Today, I'm joined by the incredible Noël Lamb. Noël runs Research Ops at Robinhood and has nearly a decade of Research Ops experience having led the practice at Salesforce.  In this episode we talk about: Noël's goals in the early stages of ResearchOps What was surprising about her early days in ResearchOps What Noël would you do differently if she was setting up a new ResearchOps practice today The most difficult part of setting up a ResearchOps practice The biggest difference between the early days of launching the practice vs when ResearchOps is established within a company --- For more advice and info about Research Ops: Subscribe to the podcast. Check out my System17 blog & newsletter

Today, I'm joined by the super-brilliant Saskia Liebenberg. Saskia runs both Research Ops and Design Ops at Anaplan so she's well placed to talk about the differences between these functions. In this episode we answer the following topics (and more): How Saskia got into Research Ops and then moved over to DesignOps Her experience transitioning to a new practice How work in DesignOps differs from ResearchOps work Are any of these practices more inherently strategic or tactical? How these practices might changing over the next few years Advice for people taking on this mixed DesignOps & ResearchOps role --- For more advice and info about Research Ops: Subscribe to the podcast. Check out my System17 blog & newsletter

Welcome to the first episode of Research at Scale! In this short intro, I'll share why I decided to launch a Research Ops podcast. You'll also learn what to expect in each episode. Thanks so much for listening!