Transform NOW

RPA is all about automation, and most digital workers are great at automated tasks. If you want to get into something more interesting and more valuable, however, let's talk about machine learning.    You could train a digital worker to have a bit of machine learning in it. Over time, your worker would learn to understand information, not just repeat tasks. Eventually, it could communicate its opinion to a human being and then learn from that human's opinion.    That puts digital and human workers in a closer relationship than ever.   In this episode of Generation Digital Workforce, we talk with Eric Tyree, Head of AI and Research at Blue Prism, Eric discusses human-digital interaction.   Specifically, Eric talks about: * How AI can tangibly benefit RPA * The ways AI can support commerce, not just technology * ...And what Eric believes the future of work looks like   To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.  Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠⁠⁠⁠⁠https://bit.ly/3ByJorU⁠⁠⁠⁠⁠⁠ 🧑‍💻LinkedIn: ⁠⁠⁠⁠⁠⁠https://bit.ly/2GP5eKt⁠⁠⁠⁠⁠⁠ 🐦Twitter: ⁠⁠⁠⁠⁠⁠https://bit.ly/3JHBHUM⁠⁠⁠⁠⁠⁠ 🙋‍♀️Facebook: ⁠⁠⁠⁠⁠⁠https://bit.ly/3LHQC2L⁠⁠⁠⁠⁠⁠ 📸Instagram: ⁠⁠⁠⁠⁠⁠https://bit.ly/3TgQCYW⁠⁠⁠⁠⁠⁠ 💭Blog: ⁠⁠⁠⁠⁠⁠https://bit.ly/3WabzFk⁠⁠⁠⁠⁠⁠ 🤩Case studies: ⁠⁠⁠⁠⁠⁠https://bit.ly/3VSIj6j​⁠⁠⁠⁠⁠⁠ Learn what RPA is and how it works: ⁠⁠⁠⁠⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠⁠⁠⁠⁠ Learn what Intelligent Automation is and how it works: What is Intelligent Automation? Learn about AI-human collaboration: https://bit.ly/ai-human-collaboration

Faethm’s AI and SaaS platform delivers data and insights that describe the impact of the Fourth Industrial Revolution in every industry in 152 countries and on 2 billion people. As a Technology Alliance Program partner of Blue Prism, Faethm uncovers data-driven insights on a client’s workforce to support the case for process-automation driven digital transformation. . On this episode, Blue Prism’s Brad Hairston talks with Michael Priddis, the CEO of Faethm, who explains exactly how his solution is helping organizations achieve more rapid digital transformation in this time of uncertainty. . Here’s what we discussed with Michael: * Faethm solution overview – how it works and what data it sources from the customer * The mechanics of scenario planning with customers to quantify the impact of emerging technologies * Faethm’s impact on C-suite decision making * Market response to Faethm overall and by geography/industry * How COVID-19 has changed the way that Faethm is being used by organizations * The synergy between Faethm and Blue Prism * Why the “Future of Work” expression is problematic * A call to action for organizational leaders in the near-term . To ensure that you never miss an episode of Transform NOW, be sure to subscribe! Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠⁠⁠⁠⁠https://bit.ly/3ByJorU⁠⁠⁠⁠⁠⁠ 🧑‍💻LinkedIn: ⁠⁠⁠⁠⁠⁠https://bit.ly/2GP5eKt⁠⁠⁠⁠⁠⁠ 🐦Twitter: ⁠⁠⁠⁠⁠⁠https://bit.ly/3JHBHUM⁠⁠⁠⁠⁠⁠ 🙋‍♀️Facebook: ⁠⁠⁠⁠⁠⁠https://bit.ly/3LHQC2L⁠⁠⁠⁠⁠⁠ 📸Instagram: ⁠⁠⁠⁠⁠⁠https://bit.ly/3TgQCYW⁠⁠⁠⁠⁠⁠ 💭Blog: ⁠⁠⁠⁠⁠⁠https://bit.ly/3WabzFk⁠⁠⁠⁠⁠⁠ 🤩Case studies: ⁠⁠⁠⁠⁠⁠https://bit.ly/3VSIj6j​⁠⁠⁠⁠⁠⁠ Learn what RPA is and how it works: ⁠⁠⁠⁠⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠⁠⁠⁠⁠ Learn what Intelligent Automation is and how it works: What is Intelligent Automation?

The shared services concept has been around for a very long time, but advances in intelligent automation and the realities of the pandemic are currently driving significant change in this area.   On this episode, Blue Prism’s Brad Hairston talks with Cody Chenault from Alvarez & Marsal’s CFO Services practice who explains how and why it is the appropriate time for companies to re-shape their approach toward shared services.   Here’s what we discussed with Cody: How the shared service concept has evolved Learnings about shared services and the WFH model during the pandemic Where more digitization of activities within shared service centers is expected to occur What shared services activities will likely remain in the hands of human labor How a global CPG distribution company successfully modified their operating model and shared service operation Anticipated trends in outsourcing What the shared service center of the future will look like and recommended steps in that direction

When building an RPA program, it is not enough to go out to the market and find people, you also have to train and mentor them. It's also not enough just to have great resources, you also need to have a fantastic model for them to operate in. It's not easy.   How can you successfully onboard a digital workforce?   In this episode of Generation Digital Workforce, we talk about that with Shaun Dawson, Chief Executive Officer at Robiquity. Together, we discuss more detail about topics such as: * Data discipline * Building an automation pipeline * Change management * Structuring to scale quickly * Recruiting the right talent * The difference between hyper automation and intelligent automation   Resources shared on this episode: How to Think About Intelligent Process Automation – Filling the IT Transformation Gap   To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.  Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠⁠⁠⁠⁠https://bit.ly/3ByJorU⁠⁠⁠⁠⁠⁠ 🧑‍💻LinkedIn: ⁠⁠⁠⁠⁠⁠https://bit.ly/2GP5eKt⁠⁠⁠⁠⁠⁠ 🐦Twitter: ⁠⁠⁠⁠⁠⁠https://bit.ly/3JHBHUM⁠⁠⁠⁠⁠⁠ 🙋‍♀️Facebook: ⁠⁠⁠⁠⁠⁠https://bit.ly/3LHQC2L⁠⁠⁠⁠⁠⁠ 📸Instagram: ⁠⁠⁠⁠⁠⁠https://bit.ly/3TgQCYW⁠⁠⁠⁠⁠⁠ 💭Blog: ⁠⁠⁠⁠⁠⁠https://bit.ly/3WabzFk⁠⁠⁠⁠⁠⁠ 🤩Case studies: ⁠⁠⁠⁠⁠⁠https://bit.ly/3VSIj6j​⁠⁠⁠⁠⁠⁠ Learn what RPA is and how it works: ⁠⁠⁠⁠⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠⁠⁠⁠⁠ Learn what Intelligent Automation is and how it works: What is Intelligent Automation?

On this episode of Generation Digital Workforce, Ed Gower, Solution Consultant Leader at Bizagi, Mark Shivers, Founder and CEO at Ignite IPA, and Matt Parsons, Practice Director at Blue Prism, talk about our robotic operating model and executive support for intelligent process automation.   Here is what Ed, Mark, and Matt discuss: * Getting the IA journey right isn’t about starting with AI or ML but on starting with a strong workflow + RPA foundation * Achieving more value, easier: neither workflow or RPA alone will get you 100% of the value * Classic chicken-and-egg scenario: workflow then RPA, or RPA then workflow | PROS and CONS of each approach * What does RPA mean to a workflow strategy? What does workflow mean for a RPA strategy?   To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.  Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠⁠⁠⁠⁠https://bit.ly/3ByJorU⁠⁠⁠⁠⁠⁠ 🧑‍💻LinkedIn: ⁠⁠⁠⁠⁠⁠https://bit.ly/2GP5eKt⁠⁠⁠⁠⁠⁠ 🐦Twitter: ⁠⁠⁠⁠⁠⁠https://bit.ly/3JHBHUM⁠⁠⁠⁠⁠⁠ 🙋‍♀️Facebook: ⁠⁠⁠⁠⁠⁠https://bit.ly/3LHQC2L⁠⁠⁠⁠⁠⁠ 📸Instagram: ⁠⁠⁠⁠⁠⁠https://bit.ly/3TgQCYW⁠⁠⁠⁠⁠⁠ 💭Blog: ⁠⁠⁠⁠⁠⁠https://bit.ly/3WabzFk⁠⁠⁠⁠⁠⁠ 🤩Case studies: ⁠⁠⁠⁠⁠⁠https://bit.ly/3VSIj6j​⁠⁠⁠⁠⁠⁠ Learn what RPA is and how it works: ⁠⁠⁠⁠⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠⁠⁠⁠⁠

Since the outbreak of COVID 19, countless state and local agencies are bending under mounting pressure to serve their constituents. Most notably, a surge in Medicaid claims has followed a drastic uptick in unemployment across America. States are struggling to keep up with this influx of claims as they try to address backlogs caused by antiquated backend systems. It's a vicious cycle to verify an applicant’s eligibility to meet federal guidelines for claims processing.     There is hope, however.  In this episode, Anna Twomey, Senior Solutions Advisor, Americas Healthcare, and Deb Rossi, Sales Director, Public Sector SLED, explore how technology can help break the backlog, improve claims response, and reduce approval time from weeks or months to hours or days.    What we discussed with Anna and Deb: * Why states are experiencing a surge in Medicaid claims * The single largest trend in states moving through the new Medicaid challenge * How technology can help solve the current conundrum and avoid this situation in the future   Resources shared on this episode: Increasing Efficiency and Accommodating Surges in Work in the Time of COVID-19   To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.  Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠⁠⁠⁠⁠https://bit.ly/3ByJorU⁠⁠⁠⁠⁠⁠ 🧑‍💻LinkedIn: ⁠⁠⁠⁠⁠⁠https://bit.ly/2GP5eKt⁠⁠⁠⁠⁠⁠ 🐦Twitter: ⁠⁠⁠⁠⁠⁠https://bit.ly/3JHBHUM⁠⁠⁠⁠⁠⁠ 🙋‍♀️Facebook: ⁠⁠⁠⁠⁠⁠https://bit.ly/3LHQC2L⁠⁠⁠⁠⁠⁠ 📸Instagram: ⁠⁠⁠⁠⁠⁠https://bit.ly/3TgQCYW⁠⁠⁠⁠⁠⁠ 💭Blog: ⁠⁠⁠⁠⁠⁠https://bit.ly/3WabzFk⁠⁠⁠⁠⁠⁠ 🤩Case studies: ⁠⁠⁠⁠⁠⁠https://bit.ly/3VSIj6j​⁠⁠⁠⁠⁠⁠ Learn what RPA is and how it works: ⁠⁠⁠⁠⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠⁠⁠⁠⁠ Learn about Intelligent Automation for Payer Healthcare Insurance Claims

Legislation around workforce protection during the pandemic continues to evolve, and more changes are coming in September.   The first impact was felt in processing applications and reacting to customer demands. Humans and digital workers inside banks were processing and activating the loans and forbearance programs. It was a huge undertaking, and it isn't behind us yet.   Five million loan recipients will soon become seven million. So it's time to move from being reactive to being proactive. We need to use data and analytics to drive improved customer service and experience.   In this episode of Generation Digital Workforce, we talk with Richard Olivieri, Vice President, Solutions and Professional Services at Lateetud, and Bruce Mazza, Global VP Technology Alliances / ISVs at Blue Prism. Richard and Bruce discussed the U.S. Cares Act and digital workers.   Resources shared on this episode: Paycheck Protection Program Deadline Is August 8: Applying, Loan Forgiveness, And The New PPP - Forbes https://www.forbes.com/sites/brucebrumberg/2020/08/01/paycheck-protection-program-deadline-is-august-8-applying-loan-forgiveness-and-the-new-ppp/#292941857470   Banks Use Software Bots to Process Surge of Pandemic-Related Loans - The Wall Street Journal https://www.wsj.com/articles/banks-use-software-bots-to-process-surge-of-pandemic-related-loans-11591735728 To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here. Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠⁠⁠⁠https://bit.ly/3ByJorU⁠⁠⁠⁠⁠ 🧑‍💻LinkedIn: ⁠⁠⁠⁠⁠https://bit.ly/2GP5eKt⁠⁠⁠⁠⁠ 🐦Twitter: ⁠⁠⁠⁠⁠https://bit.ly/3JHBHUM⁠⁠⁠⁠⁠ 🙋‍♀️Facebook: ⁠⁠⁠⁠⁠https://bit.ly/3LHQC2L⁠⁠⁠⁠⁠ 📸Instagram: ⁠⁠⁠⁠⁠https://bit.ly/3TgQCYW⁠⁠⁠⁠⁠ 💭Blog: ⁠⁠⁠⁠⁠https://bit.ly/3WabzFk⁠⁠⁠⁠⁠ 🤩Case studies: ⁠⁠⁠⁠⁠https://bit.ly/3VSIj6j​⁠⁠⁠⁠⁠ Learn what RPA is and how it works: ⁠⁠⁠⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠⁠⁠⁠ Learn more about digital workers: Scaling Digital Workers

A lot of us are drawn into technology careers, because it's easier to work with machines than it is to work with humans. But if you want to lead people, you have to meet them face to face, work beside them, and communicate with them. All of that is hard to do digitally.   On this episode of Generation Digital Workforce, we talk with Walt Carter, Chief Digital Officer and CIO with Homestar Financial Corporation, about the culture shift required for digital transformation.   Here is what we discussed with Walt:   * What kicked off digital transformation? * How will being digital and working remotely will impact our workplaces? * How do Millennials and Linksters see their role in the workforce and what type of workplace do they expect?   To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.  Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠⁠⁠https://bit.ly/3ByJorU⁠⁠⁠⁠ 🧑‍💻LinkedIn: ⁠⁠⁠⁠https://bit.ly/2GP5eKt⁠⁠⁠⁠ 🐦Twitter: ⁠⁠⁠⁠https://bit.ly/3JHBHUM⁠⁠⁠⁠ 🙋‍♀️Facebook: ⁠⁠⁠⁠https://bit.ly/3LHQC2L⁠⁠⁠⁠ 📸Instagram: ⁠⁠⁠⁠https://bit.ly/3TgQCYW⁠⁠⁠⁠ 💭Blog: ⁠⁠⁠⁠https://bit.ly/3WabzFk⁠⁠⁠⁠ 🤩Case studies: ⁠⁠⁠⁠https://bit.ly/3VSIj6j​⁠⁠⁠⁠ Learn what RPA is and how it works: ⁠⁠⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠⁠⁠

Attended automation is transforming customer contact centers. Technology isn't driving this transformation, though. Customers are.    Today's customers are digital, mobile, and demanding. They have very little time and no patience for getting switched between a human and a bot. Customers want fast and seamless service, and they prefer to do the work themselves.   On this episode of Generation Digital Workforce, Sanjiva Singh, Senior Vice President at [24]7.ai, and Satish Shenoy, Technology Alliance Partner Sales at Blue Prism, discuss creating and using an intelligent customer service agent.   Here's what we talked with Sanjiva and Satish about: * What's driving disruption inside customer service contact centers * What’s really happening when users engage with a chatbot * Are chatbots digital workers? * What virtual customer service agents will disrupt over the next 24 months   To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.  Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠⁠https://bit.ly/3ByJorU⁠⁠⁠ 🧑‍💻LinkedIn: ⁠⁠⁠https://bit.ly/2GP5eKt⁠⁠⁠ 🐦Twitter: ⁠⁠⁠https://bit.ly/3JHBHUM⁠⁠⁠ 🙋‍♀️Facebook: ⁠⁠⁠https://bit.ly/3LHQC2L⁠⁠⁠ 📸Instagram: ⁠⁠⁠https://bit.ly/3TgQCYW⁠⁠⁠ 💭Blog: ⁠⁠⁠https://bit.ly/3WabzFk⁠⁠⁠ 🤩Case studies: ⁠⁠⁠https://bit.ly/3VSIj6j​⁠⁠⁠ Learn what RPA is and how it works: ⁠⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠⁠ Learn what Intelligent Automation is and how it works: What is Intelligent Automation?

As an industry, RPA has been around for about a decade, but we still only see a few businesses using it. Why is it still so small? Is it too late to jump on board with RPA? And if not, how should businesses get started?   On this episode of Generation Digital Workforce, Paula Carneiro and Amahl Williams of WonderBotz talk about how to evolve your finance department with intelligent digital workers.   Here's what Paula and Amahl discussed: * Why only a small percentage of businesses are using RPA after a decade * Have businesses that haven’t started yet missed the boat?* Where is a good place to start hiring digital workers, and why* Finance jobs a digital worker could do* Could your CFO be a digital worker* How companies can get started using digital workers   To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, or here.  Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠https://bit.ly/3ByJorU⁠⁠ 🧑‍💻LinkedIn: ⁠⁠https://bit.ly/2GP5eKt⁠⁠ 🐦Twitter: ⁠⁠https://bit.ly/3JHBHUM⁠⁠ 🙋‍♀️Facebook: ⁠⁠https://bit.ly/3LHQC2L⁠⁠ 📸Instagram: ⁠⁠https://bit.ly/3TgQCYW⁠⁠ 💭Blog: ⁠⁠https://bit.ly/3WabzFk⁠⁠ 🤩Case studies: ⁠⁠https://bit.ly/3VSIj6j​⁠⁠ Learn what RPA is and how it works: ⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠ Learn about Finance Automation: Guide to Finance Automation Learn what Intelligent Automation is and how it works: What is Intelligent Automation?