47. The Era of Digital Shared Services

The shared services concept has been around for a very long time, but advances in intelligent automation and the realities of the pandemic are currently driving significant change in this area.

On this episode, Blue Prism’s Brad Hairston talks with Cody Chenault from Alvarez & Marsal’s CFO Services practice who explains how and why it is the appropriate time for companies to re-shape their approach toward shared services.

Here’s what we discussed with Cody:

• How the shared service concept has evolved
• Learnings about shared services and the WFH model during the pandemic
• Where more digitization of activities within shared service centers is expected to occur
• What shared services activities will likely remain in the hands of human labor
• How a global CPG distribution company successfully modified their operating model and shared service operation
• Anticipated trends in outsourcing
• What the shared service center of the future will look like and recommended steps in that direction