Transform NOW

Enabling World-Class Care for Patients . No industry has played a bigger, more impactful role during the global pandemic than healthcare. In the face of incredible obstacles, healthcare professionals around the world have performed so admirably and worked at a pace that most of us could not endure. Now, more than ever, it is critical for the industry to embrace intelligent automation to relieve the administrative burden on practitioners and also improve the overall patient experience. On this podcast, Brad Hairston talks with Duff Glaser, Sr. Director - Healthcare, and Anna Twomey, Sr. Solutions Advisor - Healthcare, who explain the many benefits of digital transformation in healthcare and why now is the perfect time to begin the journey. . Here’s what we talked with Duff and Anna about:  * The workforce of the future for healthcare * The biggest problems in healthcare that intelligent automation can solve * How automation impacts the patient user experience * How much of the patient journey can be automated * How digital workers increase collaboration amongst caregivers and their ecosystem   * How healthcare worker fatigue can be mitigated * How patient data privacy is addressed when utilizing intelligent automation * How to achieve a robust, scalable, enterprise RPA deployment without lengthy development timeframes * Examples of healthcare organizations realizing real dollar savings from intelligent automation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Melissa Burroughs, Head of Technology Solutions at Alteryx, who explains how Alteryx is bringing insights to life for business users and how Blue Prism digital workers can put those insights into motion. . Here’s what we talked with Melissa about:  * What analytic process automation involves * The Alteryx value proposition to the market * The typical Alteryx user base within a company and how they learn the technology * How Blue Prism and Alteryx complement each other * Use case examples involving Alteryx and Blue Prism working together * Customer success story (Alteryx + Blue Prism) . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Ryan Falkenberg, Co-Founder and CEO of CLEVVA, who explains how their front office digital experts are capable and competent enough to offer a level of customer experience that historically could only be provided by a human expert. . Here’s what we talked with Ryan about:  * How the CLEVVA front office digital expert functions * How CLEVVA digital experts work with chatbots * How CLEVVA front office digital experts are built * The advanced capabilities CLEVVA utilizes * Benefits realized from front office digital experts * Industry penetration by CLEVVA * How CLEVVA and Blue Prism are partnering * An example of CLEVVA and Blue Prism combining to solve a customer pain point * What the future looks like for CLEVVA digital experts  . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!  

Understanding Business Conversations at Scale . All organizations engage in thousands of business conversations each day. Whether they are simple or complex, each of them can be interpreted and acted upon. But how do you make sense of them in aggregate and accurately gauge what your stakeholders, your investors, your customers, and your employees are saying? On this podcast, Brad Hairston talks with Dr. Ed Challis, CEO and Co-Founder of re:infer, who explains how companies are using natural language processing to efficiently and effectively interpret and act upon the myriad of business conversations taking place on an ongoing basis and also leverage the learnings from these interactions at a macro level. . Here’s what we talked with Ed about:  * How re:infer functions as a communications intelligence platform * What makes business communications so complex * The communication channels interpreted by re:infer * How re:infer’s natural language processing capability works * Key benefits companies realize from natural language processing * Why natural language processing is a key component of digital transformation * Relevancy of re:infer across industries * How Blue Prism and re:infer complement each other * The future of natural language processing . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Tom Davenport, a world-renowned author, speaker, advisor, and expert on AI, who explains why companies are struggling to implement AI solutions at scale and how they can solve this going forward. . Here’s what we talked with Tom about:  * The pace of adoption of AI * The ROAI™ Institute and what it aims to achieve * The primary reasons companies have had difficulty implementing AI at scale * How companies can get out of “pilot mode” and implement AI at scale * The impact of bias on AI’s progress and adoption * How robotic process automation has helped introduce AI to companies * The validity of a future shortfall in the computer and mathematics jobs necessary for AI * How quantum computing will affect AI * Where AI will make the biggest impact in the short-term and long-term * Advice on AI and other emerging technologies for those entering the job force in the coming years  . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!  

Unlocking the Value of a Digital Labor Source . All too often, emerging technology fails to transform an organization because it is not fully understood and/or fully applied. This definitely applies to Robotic Process Automation, as many companies miss the overall value proposition of a digital workforce. On this podcast, Brad Hairston talks with Gary Smith, a sales strategy leader and longtime RPA practitioner at Blue Prism, who sheds light on the core misperception about RPA and how we can correct it. . Here’s what we talked with Gary about:  * The biggest myth about RPA and why it’s so problematic * The shortcomings of human labor that digital labor can mitigate * What is keeping most companies from viewing the digital workforce as an alternative labor source * How the pandemic changed perceptions about RPA * Major challenges/crises companies are facing where digital labor could make a difference * How to fully debunk the myth that RPA is all about automation * Examples of companies committed to transforming the division of labor within their organizations . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Miguel Carrasco, Managing Director and Senior Partner at BCG, who explains the findings and recommendations from a report BCG co-authored with Faethm, titled "The Future of Jobs in the Era of AI." . Here’s what we talked with Miguel about:  * Key learnings about workforce supply and demand in the years to come * The impact of automation and AI impact jobs on both blue collar and white collar jobs * New jobs that will surface in the coming years to offset job reductions * Where the biggest job shortfalls are projected to be in 2030 * Where the demand for talent will be most pronounced in 2030 * What country leaders, companies and individuals can do to prepare well for the evolution of work . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Building the Future Operating Model for Financial Services . In this episode, we discuss the findings from our global financial services survey and what it means for the industry. . Here’s what we talked with Jovana and Ian about:  * The emerging role of intelligent automation within financial services * Changing the banking culture to access the transformative potential of automation * Taking an enterprise-wide approach to execution * New skills for a new sector . To ensure that you never miss an episode of Transform NOW, be sure to subscribe! 

How to Kickstart Change at the Federal Level . As it did with the private sector, the pandemic has raised the level of urgency around many systemic issues within the public sector. McKinsey & Company recently published a white paper to express their observations and recommendations on this topic. On this podcast, Brad Hairston talks with David Ware, a partner at McKinsey and contributor to the white paper, who explains how the federal government can reimagine work and drive significant needed change in the near-term. . Here’s what we talked with David about: * The biggest federal government issues exposed during the pandemic * What areas require the most in the near-term * How the federal government should address the remote work topic * Where and how major changes in the technical infrastructure of the federal government will occur * The potential savings from automation at the federal level * Where the government should focus their automation efforts * The outlook for real-estate changes across the federal government * How leaders can increase the chance of success in reimagining work . To ensure that you never miss an episode of Transform NOW, be sure to subscribe! 

The role of the HR team has always been about "humans" - it's in the title. But as organizations begin adopting a more flexible resourcing pool that includes human and digital workers, how will the HR function adapt to these changes to help accelerate digital transformation in the organization as a whole? Michael Marchuk talked with Blue Prism's Connie Poshala and Phil Ormond about the exciting changes that emphasize the people while exploring the options to extend the resource options to include digital workers.  . Here’s what we talked with Connie and Phil about:  * What opportunities are driving automation in HR * How HR leaders can be guiding executives to greater efficiencies through automation * How people become more valuable to the organization as automation increases . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!