Transform NOW

On this podcast, Brad Hairston talks with Aaron Denman, the leader of Bain's utilities and renewables practice in the Americas, who provides his perspective on how and why this industry is poised for wholesale transformation and the role that emerging technology and other levers will play in the process. . Here’s what we talked with Aaron about:  * What is driving the need for business transformation in the power and utilities industry * Biggest obstacles to achieving the Net Zero objective over the coming decades * Workforce dynamics that must be addressed in the utilities industry * How increasing customer expectations have impacted the corporate agenda of utilities * Where emerging technologies such as AI and robotic process automation are playing the biggest role in transforming utilities * The general readiness of utilities to take advantage of advanced technologies * How emerging tech will impact the development of renewable energy * The top three priorities for utilities in the near-term . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Mark Settle, a seven-time CIO, author and advisor to start-up companies, who provides his perspective on how companies are achieving automation at scale. . Here’s what we talked with Mark about:  * How most CIOs view Robotic Process Automation * The CIO perspective on enabling the business to automate on their own * The optimal location for an automation center of excellence within an organization * The most important thing a CIO can do to ensure an organization achieves its strategic objectives for intelligent automation * Why automation, data analytics and machine learning tools used in concert is critical to achieving automation at scale * The key success factors for automating at scale * The impact of citizen development on scaling * How automation at scale can create competitive advantage for companies * How start-up companies view intelligent automation * Consolidation and investment trends in the intelligent automation industry . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Erik Lien, CEO of C TWO, who explains why many companies struggle to scale their automation capability and how his AI-driven orchestration platform provides a path for doing so. . Here’s what we talked with Erik about:  * The role that C TWO plays in intelligent automation * The most significant benefits companies have realized from C TWO * How C TWO improves visibility into the performance of the digital workforce for executive management * The importance of addressing RPA operations early in the intelligent automation journey * Industry track record and future growth for C TWO * Customer examples where C TWO and Blue Prism were utilized together . Please note: C TWO was named RPA Supervisor at the time of this podcast recording. . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Applying Lessons from the Automotive Sector to Financial Services . With many industries undergoing a radical shift on the advent of new technologies, now is an opportune time to learn and apply the best lessons from each. In this first episode of three in a podcast series, Giovanni Gentile brings his unique perspective and experience as a former business leader within the automotive industry to his current role as Head of Automation and AI at State Street Bank, and reflects on successful approaches carried out in his previous industry. . Here’s what we talked with Giovanni about:  * How financial services organizations apply AI automation methods in governance and executive sponsorship * How process selection can influence success * How can cultural adoption dramatically accelerate the pace of automation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Applying Lessons from the Automotive Sector to Financial Services . With many industries undergoing a radical shift on the advent of new technologies, now is an opportune time to learn and apply the best lessons from each. In this first episode of three in a podcast series, Giovanni Gentile brings his unique perspective and experience as a former business leader within the automotive industry to his current role as Head of Automation and AI at State Street Bank, and reflects on successful approaches carried out in his previous industry. . Here’s what we talked with Giovanni about:  * How financial services organizations apply AI automation methods in governance and executive sponsorship * How process selection can influence success * How can cultural adoption dramatically accelerate the pace of automation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Applying Lessons from the Automotive Sector to Financial Services . With many industries undergoing a radical shift on the advent of new technologies, now is an opportune time to learn and apply the best lessons from each. In this first episode of three in a podcast series, Giovanni Gentile brings his unique perspective and experience as a former business leader within the automotive industry to his current role as Head of Automation and AI at State Street Bank, and reflects on successful approaches carried out in his previous industry. . Here’s what we talked with Giovanni about:  * How financial services organizations apply AI automation methods in governance and executive sponsorship * How process selection can influence success * How can cultural adoption dramatically accelerate the pace of automation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Strengthening Relationships through Digital Transformation . At the heart of every good business is a dedication to serving its customers. With more and more customer interactions being dealt with through AI and digital channels, companies are looking for ways to maintain a genuine connection with their customers. On this episode, Maureen Burns of Bain & Company talks with host Michael Marchuk about the nuanced dynamic between customer, company, and bot. . Here’s what we talked with Maureen about:  * How digital transformation can deliver personalized customer experiences * Why it's important to understand how people and bots support the customer experience in different but complimentary ways * Where executives need to focus their attention as they transform their customer journeys . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Getting Started with Automation in the Mid-Market . Automation programs are often considered to be something that only the largest organizations can consider. However, as Jason Salmani from Crowe discusses, the advances in cloud-first technology to simplify the adoption of automation help both large and mid-market organizations alike by scaling the solution without sacrificing the powerful AI and ML tools available.  . Here’s what we talked with Jason about:  * The culture of change that will help propel an organization forward * Mid-market opportunities to adopt automation technologies through cloud-based platforms * How private equity firms are using automation in their portfolio companies to drive real value . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Learning From A Digital Generation . While digital transformation isn't generational, the way people think will influence their behavior. Those who have grown up "digital" may have specific ideas about customer service that they expect. We invite you to listen to our host Michael Marchuk as he talks with author Dan Keldsen about his book The Gen Z Effect and how companies can use this effect to springboard their own digital transformation efforts!  . Here’s what we talked with Dan about:   * Gen Z is having a profound effect on the expectations for customer service and operations * How "sling-shotting" affects our ideas about what's possible * Why it's advantageous to adopt the Gen Z mindset to foster relations with both customers and employees . To ensure that you never miss an episode of Transform NOW, be sure to subscribe! 

People Strategy during Digital Transformation . In this episode, host Michael Marchuk discusses the importance of employees and executive vision with Debbie Lovich, managing director & senior partner with Boston Consulting Group. Digital transformation isn't just a technology project, but requires executive vision and employee engagement for the most impactful outcome.  . Here’s what we talked with Debbie about:  * How executive vision drives employee culture * The three steps in the digital transformation journey * How employee engagement drives ownership in the transformation process . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!