Transform NOW

On this podcast, Brad Hairston talks with Ted Shelton, Expert Partner at Bain & Company, who explains how and why GenAI is a game-changer that should motivate companies to re-think the way they do work across all business activities. . Here’s what we talked with Ted about:  *Bain’s history with AI, including recent partnerships *The risks around GenAI of which companies should be mindful *Initial use cases for GenAI that have surfaced *Addressing the ethics of GenAI *An early GenAI success story *How company leaders should approach GenAI *GenAI and sentience . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Michael Cupps, EVP Growth North America at ActiveOps, an SS&C Blue Prism technology alliance partner, who explains how his company's software is providing management process automation to address the dynamics of the evolving workforce. . Here’s what we talked with Michael about:  *How ActiveOps helps companies balance work with resources and reduces attrition *Impacts of the work-from-home transformation *Improving employee productivity *Avoiding the “big brother” label *The unique aspects of case work that are facilitated by technology *How RPA complements workforce planning *What the future looks like for ActiveOps . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Robb Wilson, the founder and CEO of OneReach.ai, about conversational AI and his book on how hyperautomation is transforming the way intelligent digtial workers perform alongside human workers. Robb's background in the film industry provided Robb with unique insights on technology while his passion for people drives this technology towards unleashing our creativity. Organizations that are equipped to leverage conversational AI will be able to essentially create their own software—using code free development tools. This radical shift has unleashed a new technology landscape where interfaces recede from view and our lives become greatly enhanced by invisible machines.  Here’s what we talked with Robb about:  Hyperautomation isn't about "lights out" operations How computers and software may likely adopt human language as a common interface Why the roles of humans will continue to evolve as we adopt more advanced technology for processing work Make sure you pick up a copy of Robb Wilson's book "Age of Invisible Machines: A Practical Guide to Growing a Hyperautomated Ecosystem of Intelligent Digital Workers". You can order it on Amazon or through InvisibleMachines.ai. Amazon.com: Age of Invisible Machines: A Practical Guide to Creating a Hyperautomated Ecosystem of Intelligent Digital Workers eBook : Wilson, Robb: Kindle Store To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Anna Twomey, Senior Director, Healthcare Americas at SS&C Blue Prism, who shares the key themes and trends she observed at the conference. . Here’s what we talked with Anna about:  *The hottest topics at the 2023 HIMSS Conference *The process automation priority areas for healthcare companies *The opportunity to utilize process mining in healthcare *Why BPM may be the best place to start tackling revenue cycle management *Blue Prism’s plans for a healthcare focus group To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Chris Stegner, founder and CEO of Very Big Things about designing digital transformation into the way your people see their work everyday. Chris also provides some excellent analogies to help drive home the points about achieving our organizational goals. Here’s what we talked with Chris about:  - The main challenges that organizations face in their transformation journeys - Knowing your customers as you transform their experience with your organization - How economic times affect the way that you approach innovation and transformation To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with cloud pioneer Rob Hirschfeld, founder and CEO of Rack N, an infrastructure management firm dedicated to keeping things running both on-premises as well as in any cloud. Rob talks through the evolution of the cloud from a basic virtualization platform to its current state providing AI and microservices that keep businesses running. Here’s what we talked with Rob about:  - What do people mean by Cloud? - How cloud technologies can improve your customers' experiences - How generative AI is driving cloud adoption To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Paula Cox, SVP of Business Development and Partner Marketing at WonderBotz, and Gregg Brett, Global GM of Process Intelligence at SS&C Blue Prism, who explain how process mining is breaking companies out of their automation stalemate. . Here’s what we talked with Paula and Greg about:  *Market momentum around process mining *How process mining factors into the work that WonderBotz is doing *The biggest reasons companies are adding process mining to their intelligent automation program and the impact it is has had *Why automation teams are leaning into process mining sometimes before their own process improvement teams are doing so *The impact of process mining on quantifying automation benefits *How process mining affects governance *CFO buy-in on process mining *Customer success stories involving process mining *How companies can get started with process mining . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Walt Mayo, CEO of Expert.ai, and Josh Noble, partner at Reveal Group, who explain how Expert.ai is being leveraged by companies to automate their most language-intensive processes. . Here’s what we talked with Walt and Josh about:  *What Expert.ai is all about *The top benefits companies are realizing Expert.ai *How Expert.ai machine learning models are trained *Why automation centers of excellence should care about Expert.ai *Why Expert.ai and Reveal Group (both Blue Prism partners) are partnering themselves *Is ChatGPT a threat to Expert.ai? *How Expert.ai may evolve in the years to come . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Dr. Lou Bachenheimer, CTO Americas at SS&C Blue Prism, who discusses how the advent of ChatGPT will likely impact many aspects of SS&C Blue Prism itself. . Here’s what we talked with Lou about:  *Why the advent of ChatGPT is such a major inflection point *Where ChatGPT will most likely play a role in the Blue Prism platform *Specific use cases ChatGPT will help Blue Prism address *Risks/cautions that need to be addressed related to ChatGPT *Learnings from early demos with Blue Prism and ChatGPT *Connecting to ChatGPT via the Digital Exchange *How Gen AI will change the strategy and approach for leveraging AI in the digital workforce *How the advent of ChatGPT is different than the advent of IBM Watson . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Tony McCandless, Managing Director of the UK/Ireland/Benelux region at SS&C Blue Prism, who explains how CIOs need to shift their thinking around intelligent automation in their tech stack as well as broaden the value of RPA through intelligent skills and combining it with Business Process Management (BPM). . Here’s what we talked with Tony about:  *What Tony's background taught him about the role of automation in environmental sustainability *How CIOs should think of intelligent automation and position it in their technology stack design *How IT leaders typically categorize automation platforms *A common misperception of intelligent automation among CIOs *Roles/skills needed in the IT function in order to drive intelligent automation *The rise of machine-in-the-loop *Does RPA automate UIs or APIs? *The impact of the continuing labor shortage *A new intelligent automation trend Tony expects to see in 2023 . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!