The Skift Travel Podcast

Vered Raviv-Schwarz, President and COO of Guesty, dives into the evolving world of short-term rentals. She discusses how these rentals are becoming mainstream, influenced by changing regulations and technological advances. The conversation reveals how AI is enhancing guest experiences and streamlining operations. Vered emphasizes the importance of unique accommodations amid fierce competition from platforms like Airbnb. Her insights on adapting to market trends and fostering community within the hospitality space offer a fresh perspective on the future of travel.

Seth Borko sat down with Richard Valtr, founder of cloud-PMS provider Mews, during the Mews Unfold conference in Amsterdam. Valtr explains this company's long-standing vision: strip away check-in bureaucracy so staff can greet guests as people, not reservations – a problem that still demands modern tech such as AI, computer vision and open APIs. He traces the company’s 13-year path from “just” building a PMS to a broader guest- and profit-management platform, describes competing with legacy giants (the real foe is hotel inertia), and discusses how recent funding and acquisitions will speed adoption. The pair range into bigger topics, like why hospitality undervalues technology, the promise of voice agents and AR, the over-hype of blockchain IDs, and how rising labor costs and brand mergers and acquisitions (e.g., Marriott/CitizenM, Sabre’s SynXis spin-off) create urgency for smarter systems. They close with Valtr’s passion for historical travel, linking tech-enabled experiences to the timeless allure of place.  Human-first vision: Mews aims to make hotel arrivals conversational by automating identity, payment and room assignment in the background. From PMS to platform: The company is shifting from “property-” to “profit-management,” fusing CRS, CRM, revenue and upsell tools in one open ecosystem. Legacy lock-in: On-premise systems still run ~95 % of hotels; the biggest competitor is operators’ fear of ripping them out, not Oracle or Sabre. AI everywhere: Valtr sees computer vision, large-language models and voice agents stitching together guest data so staff can personalize service in real time. Open beats closed: He argues hotels must be free to mix best-of-breed apps; vendors that wall off data will lose. Funding as validation: Mews' recent $75 million round backs continued M&A—less for “asset accumulation,” more to migrate more hotels faster. Labor economics: Automation is no longer optional when Amazon warehouse wages outpace hotel front-desk pay. Trends he buys and bins: Excited about voice-AI agents and mixed-context processing; skeptical that blockchain ID alone solves anything. Experiential future: AR could turn stays into “immersive movies,” letting travelers time-travel through historic sites—echoing Valtr’s own battlefield-tour hobby.  Connect with Skift LinkedIn: ⁠https://www.linkedin.com/company/skift/⁠ WhatsApp: ⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠ Facebook: ⁠https://facebook.com/skiftnews⁠ Instagram: ⁠https://www.instagram.com/skiftnews/⁠ Threads: ⁠https://www.threads.net/@skiftnews⁠ Bluesky: ⁠https://bsky.app/profile/skiftnews.bsky.social⁠ X: ⁠https://twitter.com/skift⁠ Subscribe to ⁠@SkiftNews⁠ and never miss an update from the travel industry.

Rather than just sell travel brands what they think they want, Palantir's employees have opinions about what they really need. Skift Travel Podcast hosts Sarah Kopit and Seth Borko sat down with Breno Helfstein Moura, the Head of Hospitality at Palantir. Moura discusses how Palantir leverages data and AI to solve complex problems in travel, including partnerships with major companies like Airbus and luxury hotels. The conversation explores the challenges of data integration, the unique approach Palantir takes in software development, and the realities of implementing off-the-shelf software solutions in the travel sector. Moura addresses concerns about AI's impact on jobs, the unintended consequences of AI, and the need for travel companies to adopt technology more aggressively. Moura also highlights the significance of maximizing ROI through revenue management and procurement strategies, while envisioning a future where AI enhances operational efficiency in the travel sector. Takeaways Palantir focuses on solving problems through data integration and AI. Partnerships with companies like Airbus showcase Palantir's capabilities in the travel sector. Data integration is crucial for enhancing customer experiences in luxury travel. Predicting customer preferences is challenging but essential for luxury service providers. Palantir's approach combines software development with a consultancy-like engagement model. Palantir aims to streamline processes and reduce project timelines significantly. AI trends vary across different sectors of the travel industry. AI should enhance human performance rather than replace jobs. Travel companies can skip technological journeys by adopting advanced solutions directly. AI can help automate customer service while keeping humans in the loop. The ultimate goal is to achieve end-to-end operational visibility in travel. Connect with SkiftLinkedIn: https://www.linkedin.com/company/skift/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Facebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/Threads: https://www.threads.net/@skiftnewsBluesky: https://bsky.app/profile/skiftnews.bsky.socialX: https://twitter.com/skiftSubscribe to @SkiftNews and never miss an update from the travel industry.

Anthony Capuano, CEO of Marriott International, shares his insights on the evolution of the Bonvoy loyalty program, which now caters to both business and leisure travelers, offering rewards like Starbucks perks. He emphasizes India's strategic significance as Marriott aims to make it their third-largest market, discussing local engagements, including with Prime Minister Modi. Capuano also tackles how AI innovation and cultural authenticity are shaping Marriott's global strategy, while addressing potential impacts of a U.S. recession on corporate profits.

Amar Lalvani, the Executive Vice President and Creative Director of Lifestyle at Hyatt, previously led Standard International. He dives into the evolution of lifestyle hotels, sharing how The Standard brand has set the bar high in the hospitality space. Amar discusses modern consumer expectations, emphasizing the necessity of integrating unique food and beverage experiences. He highlights growth opportunities in Southeast Asia and underscores the increasing demand for wellness options amidst the ever-changing travel landscape.

In today’s episode of the Skift Travel Podcast, Sarah Kopit and Seth Borko engage with Phillip Jones, Chief Tourism Officer of AlUla, to discuss the ambitious plans for transforming AlUla into a premier tourism destination in Saudi Arabia. With a budget of $50 billion over ten years, AlUla aims to create a unique tourism ecosystem that highlights its rich history and cultural heritage. Takeaways Alula is a unique destination with 7,000 years of history. $50 billion is being invested over ten years for tourism development. Alula is ahead of other projects like Neom in terms of progress. The young workforce in Saudi Arabia is driving change in the tourism sector. 40% of the workforce in Alula's tourism sector are women. Alula aims to be a boutique destination, not mass tourism. The target audience includes intrepid explorers and luxury travelers. Alula's experiences include hot air balloon rides and zip-lining. Sustainability is a core principle in Alula's development. Alula seeks to preserve its heritage for future generations. Alula is focused on astrotourism with dark sky certification. Unique experiences in Alula include stargazing and concerts. Celebrity performances attract visitors to Alula. Conservation efforts for Arabian leopards are underway. Changing perceptions of Saudi Arabia as a safe travel destination. Access to Alula has improved with increased flights. Collaboration with local communities is essential for success. Risk-taking is necessary for innovation in tourism. Education about wildlife conservation is a priority. Alula aims to showcase its rich culture and heritage. Connect With SkiftLinkedIn: https://www.linkedin.com/company/skift/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Facebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/Threads: https://www.threads.net/@skiftnewsBluesky: https://bsky.app/profile/skiftnews.bsky.socialX: https://twitter.com/skiftSubscribe to @SkiftNews and never miss an update from the travel industry.

In this episode of the Skift Travel Podcast, guest host and Skift CEO Rafat Ali discusses the current state of tourism in Southeast Asia with experts Gary Bowerman and Hannah Pearson – hosts of The South East Asia Travel Show. They explore the impact of COVID-19 on the region's tourism recovery, the significance of Chinese travelers, pricing trends in the travel industry, and the emerging markets of India and the Middle East. The conversation also delves into the unique position of Singapore in the tourism landscape, the challenges faced by Malaysia and Indonesia in long-haul travel, and the critical role of government travel in the region's economy. The episode concludes with insights into the future outlook for Southeast Asia's travel industry amidst global economic uncertainties. This conversation explores the evolving dynamics of tourism in the Asia Pacific region, focusing on the changing relationships between countries, the challenges of visa coordination, and the impact of seasonality on travel patterns. It delves into the rise of sports and entertainment tourism, the influence of media on travel decisions, particularly through shows like The White Lotus, and the demographic challenges faced by Japan and South Korea. The discussion also touches on the best-case scenarios for Southeast Asia's tourism recovery, the affordability of travel within the region, and the implications of climate change on travel patterns.Listen to the South East Asia Travel Show: https://www.theseasiatravelshow.com/Takeaways Southeast Asia's tourism is recovering but not fully back to pre-COVID levels. Intra-Asian travel is crucial for the region's tourism economy. Vietnam is outperforming other countries in attracting Chinese tourists. India is emerging as a significant source market for Southeast Asia. Singapore is positioning itself as a premium travel destination. Government travel plays a vital role in sustaining the tourism industry. Pricing trends in the travel sector are showing downward pressure in some areas. Malaysia and Indonesia face challenges in attracting long-haul flights. The Middle East is becoming an important two-way travel market. The global economic situation is impacting travel and tourism in Southeast Asia. Relationships in the Asia Pacific have changed significantly post-COVID. Visa coordination in Southeast Asia faces numerous challenges due to differing national interests. Seasonality in travel is influenced heavily by cultural festivals and public holidays. Sports tourism is growing, but Southeast Asia lacks major A-level events to attract visitors. Media representation, like 'The White Lotus', can significantly boost tourism interest in a region. Japan and South Korea face demographic challenges that impact their tourism markets. The best-case scenario for Southeast Asia involves increased intra-regional travel and investment. Affordability of domestic travel remains a concern in Southeast Asia, with some flights being cheaper internationally. Climate change is manifesting in extreme weather patterns that affect travel decisions in the region. Connect with SkiftLinkedIn: https://www.linkedin.com/company/skift/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Facebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/Threads: https://www.threads.net/@skiftnewsBluesky: https://bsky.app/profile/skiftnews.bsky.socialX: https://twitter.com/skiftSubscribe to @SkiftNews and never miss an update from the travel industry.

In this episode of the Skift Travel Podcast, Skift CEO Rafat Ali interviews Ian Di Tullio, the global chief commercial officer of Minor Hotels. They discuss the growth and strategy of Minor Hotels, the impact of recent events like earthquakes on the hospitality industry, and the evolving landscape of loyalty programs. Ian shares insights on market dynamics, forward bookings, and the influence of popular culture, particularly the White Lotus series, on hotel bookings and brand visibility. They discuss the impact of cinematography on hotel bookings – particularly in locations like Thailand and Sicily. He elaborates on the development of a film tourism strategy and the importance of emerging markets such as India and the Middle East. The discussion also covers the diversification of source markets, the dynamics of the luxury market in China, and the niche positioning of hotels in the U.S. Additionally, Di Tullio highlights the transformative impact of AI on operations and the company's technology acquisition strategy, as well as the ongoing dynamics between direct distribution and OTAs. The conversation concludes with insights on the future of travel in Southeast Asia.Key Takeaways Minor Hotels aims to grow from 560 to 800 properties by 2027. The company owns or leases about 70% of its hotel base. Recent earthquakes in Thailand had minimal impact on hotel infrastructure. Market dynamics are unpredictable, with erratic booking patterns observed. The White Lotus series has positively influenced hotel visibility and bookings. Loyalty programs are crucial for consumer engagement and retention. Minor Hotels is focusing on a human-centric approach to customer experience. The company is expanding its presence in Asia, particularly in India and Japan. Data and technology investments are key to enhancing loyalty programs. The hospitality industry is adapting to new consumer behaviors and preferences. Cinematography enhances the appeal of hotel locations. Film tourism can significantly boost hotel bookings. Emerging markets like India are crucial for growth. Diversification of source markets increases resilience. China's luxury market is evolving with younger consumers. Niche positioning is key for success in the US market. AI is transforming operational efficiency in hospitality. Technology acquisition is prioritized over in-house development. Direct distribution is more profitable than OTA reliance. Southeast Asia is a testing ground for future travel innovations. Connect with SkiftLinkedIn: https://www.linkedin.com/company/skift/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Facebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/Threads: https://www.threads.net/@skiftnewsBluesky: https://bsky.app/profile/skiftnews.bsky.socialX: https://twitter.com/skiftSubscribe to @SkiftNews and never miss an update from the travel industry.

Today Sarah Kopit and Seth Borko are joined by Tom Marchant from Black Tomato to delve into the evolving landscape of luxury travel. They discuss the definition of luxury, the importance of emotional connections in travel experiences, and how travel advisors play a crucial role in understanding customer needs. The conversation also touches on innovative travel experiences, partnerships, and the balance between curated and spontaneous travel. In this conversation Marchant discusses the profound impact of cultural assets and media on travel destinations, particularly how shows like 'White Lotus' influence tourism. He shares insights on scaling a luxury travel business while maintaining a personal touch, the integration of AI to enhance customer experiences, and the current economic landscape affecting luxury travel. Marchant also highlights emerging trends in the industry, such as the desire for 'earned experiences' and the search for tranquility in travel. Takeaways Luxury is about being thoughtful and personal. The definition of luxury is shifting over time. Travel experiences should evoke emotions and feelings. Understanding customer psychology is key to luxury travel. Travel advisors often act as emotional guides for clients. Unique experiences can be more valuable than traditional luxury. Innovative travel products can enhance customer experiences. Partnerships can expand the reach and offerings of travel companies. Curated experiences should allow for spontaneity. Social media influences travel choices but should not dictate them. Cultural assets like dramas can significantly influence travel destinations. Media portrayal of locations can lead to increased tourism interest. Scaling a luxury travel business requires a focus on culture and values. AI can enhance efficiency in luxury travel without replacing human connection. Luxury consumers are resilient and prioritize travel despite economic fluctuations. Travelers are increasingly seeking experiences that feel earned and meaningful. There is a growing trend towards finding silence and tranquility in travel. Connections with local cultures are becoming more important to travelers. Personal experiences in travel can profoundly impact one's perspective. Traveling with family can create unforgettable memories and connections. Connect with SkiftLinkedIn: https://www.linkedin.com/company/skift/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Facebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/Threads: https://www.threads.net/@skiftnewsBluesky: https://bsky.app/profile/skiftnews.bsky.socialX: https://twitter.com/skiftSubscribe to @SkiftNews and never miss an update from the travel industry.

The podcast dives into how economic and political factors, particularly under the Trump administration, affect the travel industry. It examines the paradox of luxury travel resilience amid economic woes. There’s a fascinating discussion on changing European perceptions of the U.S. as a travel destination and the implications for tourism. Visa processing issues and political dynamics are also explored as they shape the $150 billion inbound travel market. Listeners gain insights into the future landscape of travel amidst ongoing uncertainty.