Future Commerce

Fresh from the Javits Center, Phillip, Brian, and Alicia unpack NRF 2026's dominant themes, from AI's omnipresence to its curiously low adoption among the very professionals championing it. The conversation moves beyond technology theater to explore what truly drives commerce: cultural connection, intentional brand heritage, and multiplayer engagement that treats customers as collaborators rather than data points.2026 Brought Us An AI Wake-Up CallKey Takeaways:AI saturation at NRF contrasts sharply with minimal executive adoptionSuccessful AI integration preserves brand heritage rather than replacing itMultiplayer brand engagement becomes reality through tools like Taco Bell's Fan StyleplatformAnalog intimacy resurfaces as consumers fight against  digital fatigue"Who here has used AI to search for a product that you would like to buy? Not a single hand went up. Three out of 300 people had used ChatGPT to search for anything." — Phillip"The point isn't the technology. The point is building a memorable experience that connects people to people." — Brian (referencing Taco Bell's Dane Matthews)"How do you take a brand that is as beloved and known for being a merchant and design-led company and use technology in a way to just add to it and not try to over modernize it?" — Alicia (on Ralph Lauren's approach)"Maybe people are just figuring out where they want their time and how they want to spend their time... getting back to our roots through things like mahjong, board games, and very simplified intimate spaces." — AliciaIn-Show Mentions:Future Commerce Holiday AI Report, produced in partnership with CimulateMore details from NRF 2026Our official recap of Phillip’s conversation with Dane MathewsShop Future Commerce's Multiplayer Brand bookAssociated Links:Check out Future Commerce on YouTubeCheck out Future Commerce Plus for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Louis Camassa, Director of Product Management at Rithum and author of the 2026 Commerce Readiness Index, dives into the urgency for brands to break free from 'spreadsheet speed.' He reveals that 63% of commerce teams struggle with data quality, emphasizing its critical role in decision-making. Louis discusses inventory latency as a competitive edge and warns about the 9% decline in e-commerce traffic due to the zero-click phenomenon. He also highlights the energy infrastructure bottlenecks that threaten AI advancements, pushing for a culture shift in commerce.

Denys Gorbatiuk, Founder of Dens Hot Dogs and The Grumpy Butcher, shares his journey from pandemic pivot to e-commerce innovator, leading the charge in selling frozen foods on Temu. He discusses the logistical challenges of shipping perishable items and the advantages of being a category pioneer in a competitive marketplace. Data expert Zach Stammer underlines how real-time consumer feedback shaped product development, particularly appealing to younger demographics. Together, they explore how mastering complex operations fueled Grumpy Butcher's rapid growth.

Jessica De Gennaro didn't know what a succulent was when she launched Shop Succulents. But she knew how to solve operational challenges, work agilely, and move product quickly on marketplaces. She tapped into the pandemic’s succulent boom and built a multi-marketplace operation shipping hundreds of thousands of live plants every year.But how do you scale across regions when you’re shipping succulents to consumers across different time zones with varying expectations, living in different climates?And what happens when Temu’s scale and network efficiencies across third-party logistics partners help make fulfillment more cost-effective and sustainable for low-cost products that were previously constrained by fulfillment economics?Jessica shares how Shop Succulents grew from 50 to 500 SKUs on Temu in months, leveraging platform-specific catalogs, vertical integration of growing operations, and continuous creative innovation to stay ahead in the highly competitive marketplace landscape.Creativity Is a Competitive Moat When Marketplaces Commoditize Everything ElseKey takeaways:Marketplace success requires constant product innovation: The sea of sameness demands creative catalog curation, strategic bundling, and staying ahead of copycats selling competitive products for lower prices.Temu’s scale and network efficiencies across third-party logistics partners help support more cost-efficient fulfillment for low-cost products, unlocking new catalog opportunities.Owning your supply chain optimizes margin: Shop Succulents now grows plants in-house to control costs, differentiate its catalog, and ensure product quality.Platform partnerships should drive collaborative problem-solving: Working directly with Temu's team solved live plant-specific challenges. By directly addressing customer concerns and inquiries, Jessica and her team maintained customer satisfaction and loyalty.In-Show Mentions:Learn more about Shop Succulents’ journey on TemuExplore Temu's seller services and marketplace solutionsAssociated Links:Check out Future Commerce on YouTubeCheck out Future Commerce+ for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Toyiah Marquis, founder of Patch Party Club, turned a layoff into a thriving business by creating culturally representative embroidered patches. She shares her journey from launching a single product on Temu to discovering unexpected audience growth. Toyiah highlights how emotional connections drive commerce and how testing products on marketplaces can validate ideas in real-time. Zach Stamber, a retail analyst, provides insights on marketplace trends, emphasizing the importance of staying true to your brand while adapting to new opportunities.

The Future Commerce team dives into a year filled with thought-provoking discussions. Haunted dolls become performance art in a unique take on Spooky Commerce. The concept of idealism faces challenges under capitalism's efficiency demands. Dami Lee's insights on architecture and culture spark innovative thinking. Rory Sutherland's critique highlights marketing's deeper values beyond mere metrics. The hosts reflect on how technology reshapes humanity, questioning the narratives that drive our society.

Travis Hess, CEO of Commerce and expert in AI-driven strategies, joins the conversation to explore the future of omnichannel commerce. He emphasizes the shift from traditional channels to engaging customers across multiple surfaces. The discussion highlights the need to design for AI agents, balancing data-driven marketing with authentic storytelling. Travis predicts the rise of hyper-personalized experiences and stresses the urgency for brands to adapt and own their data. Insights into generational behaviors and consortium-style loyalty models round out the thought-provoking dialogue.

Forecasting 2026, the hosts reveal Walmart's transformation into America's healthcare hub, emphasizing self-sovereign health brands thriving as consumers take health into their own hands. They predict a critical mass for autonomous vehicles, reshaping infrastructure and consumer experiences. Expect a rise in prediction markets to replace traditional polling, reflecting a shift in public sentiment. Amidst economic corrections, they discuss a backlash against synthetic content, emphasizing a cultural revival for authenticity and craft.

In their ninth year of annual predictions, Philip and Brian revisit bold calls made in late 2024 that proved remarkably prescient. From mega-brand consolidation and Costco's international dominance to Google's stunning comeback and the rise of Anthropic, they dissect what they got right (most of it), what they got wrong (GameStop stands stubborn), and why being months ahead of conversations about tariffs, de minimis rules, and AI supremacy matters. It is no surprise that culture drove commerce’s biggest shifts.Costco Reigns Supreme, Again2025 Outcomes & Highlights:Mega-brand M&A dominated 2025 as regulatory shifts enabled massive retail restructuring (+10 pts to Phillip!)Costco expanded internationally while battling Trump administration on tariffs and DEI (+10 pts to Brian!)China-direct retail faced existential crisis as de minimis loophole closed (+10 pts to Brian!)Creator-led brand exits to holdcos marked parasocial commerce era (+10 pts to Phillip!)Gamestop survived (-10 pts to Phillip!)Google executed the comeback of the decade with Gemini's ascent (+10 pts to Brian!)Associated Links:LORE - Future Commerce's 280-page book on brand worldbuildingCheck out Future Commerce on YouTubeCheck out Future Commerce Plus for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In an era where consumers gather inspiration everywhere else, branded eCommerce sites face an existential crisis: prove your utility or become irrelevant. This episode examines how consumer expectations have shifted toward "get me what I want, when and how I want it," with 58% finding returns the most frustrating aspect of online shopping. We dissect why guest checkout remains a universal pain point and how brands can differentiate through seamless utility rather than flashy features.The Foundational Basis Matters MostKey takeaways:eCommerce sites have evolved from discovery engines to confirmation engines—customers arrive with pre-baked decisions seeking reassurance, not persuasion.Speed, clarity, and consistency are the new table stakes. Flashy features mean nothing if your site is slow, your checkout is clunky, or your shipping policy is unclear.Personalization should be engagement-based, not identity-based. Customers want relevance without creepiness—focus on their behavior in the moment, not invasive tracking.AI is an enabler, not the answer. Use it to understand cross-platform touchpoints and customer frustrations, not as a magic bullet for conversion. [00:04:06] "By the time they land on your site, they have pretty much created an idea of who you are, of what you offer, of what your product is. It's more on the choice confirmation bias...they don't want to be challenged. They just want to be reassured that they made the right decision." – Felipe Pose[00:14:00] "The role of the website has become more about clarity and reassurance, and not about communicating everything that you are, everything that you do, everything that you provide." – Felipe Pose[00:20:33] "I think that is one of the most powerful insights that we have gathered from many reports...they don't want to be really over targeted. They don't want identity based personalization. It's more based on what I want in this moment. What do I need from you? It's personalization based on engagement." – Felipe Pose[00:29:11] "If you are playing like a Jenga game...if you don't have a really strong foundation, if you don't have a site that is working correctly, a site that has some really slow pages, you have an unclear shipping policy...those are the things that will end up moving the needle the more." – Felipe Pose[00:32:46] "It's all about being prepared for the future and really understanding. Do I have everything I need today to be prepared for that? Because if you are on a really slow platform, something that is not scalable, you will not have a good experience today, even more so in 2026." – Felipe PoseAssociated Links:Check out Future Commerce on YouTubeCheck out Future Commerce+ for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.