Future Commerce

Bestselling author and journalist Jo Piazza is best known as the host of the Under the Influence podcast, which boasts over 25 million downloads. Piazza is the author of the upcoming thriller Everyone is Lying to You, which dissects the rise of ‘trad wife’ influencers and the multi-billion-dollar industry built on selling idealized domesticity.Drawing on her background in investigative journalism, which has covered everyone from Donald Trump to mommy bloggers, Piazza reveals how traditional values have become the latest form of performance marketing.Nostalgia As a Business ModelKey takeaways:"Everyone is lying to you. They're creating a magazine; they're creating a TV show. Most of this is not their real life. When you look at it like it's actually media and not a glimpse into someone's window, I think then you can let go of some of the guilt and the shame, but you're still going to buy the shit." - Jo Piazza [10:40]"The funniest thing about trad wives is they're encouraging all of these women to quit their jobs and rely on a man. I'm like, where are all these rich men that just want to make enough money to support a family? The average male income is something around $60,000 and the average American household spends $70,000. So the math does not add up in this equation." - Jo Piazza [19:12]"You can now rent entire houses for your influencer content. You can rent out a house with the beautiful kitchen and the pristine countertops. You can even rent a bathroom that's beautiful for your get-ready-with-me routine. And then [you can] shoot all of your content in it for one day. It's not your actual freaking house, but no one knows that." - Jo Piazza [13:31]"We're all brands. We're all trying to create something online. I'm very honest about this. I want people to buy my damn books. And so that means I have to post on social media." - Jo Piazza [26:35]Associated Links:Order Everyone Is Lying to You by Jo PiazzaCheck out Future Commerce on YouTubeCheck out Future Commerce+ for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!

Organizations love to optimize—but often forget what, or who, they’re optimizing for. When teams are built around internal structures rather than customer outcomes, even the best strategies become slow to adapt.Author and data analyst Neil Hoyne and Pini Yakuel explore how behavioral rigidity, not technical limitations, holds most companies back. Drawing from principles in Neil Hoyne’s book, Converted, they argue for a shift toward systems that favor adaptability, exploration, and proximity to the customer. Because in a world shaped by AI, the real competitive edge is not just speed—it’s staying meaningfully connected to the people you serve.Key TakeawaysWhen roles become identities, organizations lose flexibility. Over-specialization makes it harder for teams to respond to evolving customer needs.Behavioral defaults—not tech—often slow teams down. Loyalty to familiar workflows or team structures can block innovation, even when tools are available.AI works best when aligned with real customer strategy. It’s not a shortcut or a strategy in itself—it’s a multiplier for what actually matters.Customer-centricity requires outcome-driven teams. Structuring around internal functions, rather than external impact, leads to misaligned incentives.Small shifts in ownership create big changes in experience. Empowering teams to work across silos—even partially—brings them closer to the customer, and closer to results.Key Quotes[00:13:50] “Marketing teams don’t just bake bread—they are bread. It’s not just what they do; it’s who they’ve become. So when the shift happens—when the customer wants cupcakes instead—they miss it entirely. Because they weren’t watching the customer. They were defending the bread.” – Neil Hoyne[00:21:13] “If your strategy is ‘use AI better than the competition,’ you don’t have a strategy.” – Neil Hoyne[00:25:46] “Accelerate what already works. Tactics are multipliers, not miracles.” – Pini[00:46:47] “Positionless isn’t binary. Can you let a team own 10% of something, start to finish?” – Pini Yakuel[00:51:39] “We’ve gone too far into specialization. It’s time to bring back the craftsman.” – Neil HoyneAssociated Links:Learn more about Optimove’s platformsLearn more about Positionless MarketingRead Converted by Neil HoyneCheck out Future Commerce on YouTubeCheck out Future Commerce+ for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!

In this engaging conversation, Bryan Cano, Head of Marketing at True Classic, shares insights on the brand's rapid rise to an $850M valuation. He emphasizes democratizing AI, empowering employees to innovate solutions organically. Bryan discusses building a century-long legacy by shifting from mere products to a cultural force that connects with communities. He highlights the importance of human empathy in brand strategy, revealing how emotional intelligence complements AI in driving authentic customer relationships. This blend of technology and storytelling aims to foster genuine connections and sustainable growth.

Phillip and Pini decode the implications of operating in a world where generative AI acts as both creative partner and analytical assistant. The walls between departments are dissolving. Roles are becoming more flexible. Tools are learning faster than their users. And the new creative process starts with a prompt. Key TakeawaysAI is now the default creative and analytical partner—prompting, planning, and predicting across workflows.The boundary between job functions is vanishing. Designers analyze data, data scientists shape stories. You no longer need to be a specialist to do specialized tasks.Context collapse is real. But AI is rapidly learning how to avoid it.Generalists who can flex across roles (with help from AI) are the new MVPs.Curiosity beats credentials. The only requirement is a mindset that’s open, iterative, and unbothered by a little ambiguity.Key Quotes“It gives you back hours and hours and hours of time... and it’s $100 a month. That’s ridiculous.” – Pini Yakuel“I used to look for excuses to use AI. Now it’s part of my all-day, every-day routine.” – Phillip“You can’t be creative if you can’t lie. And now the computer can lie.” – Pini Yakuel“Instead of having positions, we’ll have roles. You might be 80% designer—but you’ll need to do data too.” – Pini Yakuel“Hire for attitude, not skill. New skills can always be acquired if you have the right mindset.” – Pini YakuelAssociated Links:Learn more about Optimove’s platformsLearn more about Positionless MarketingCheck out Future Commerce on YouTubeCheck out Future Commerce+ for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future Commerce

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Emily Segal, co-founder of Nemesis, dives deep into the quirky world of branding in a vibe-centric marketplace. She discusses how we’ve transitioned from storytelling to brands merely emitting frequencies, ripe for algorithmic manipulation. Emily critiques the absurdist trend of presenting heritage as just another vibe, highlighting the low-quality 'slop' in today’s brand narratives. She poses intriguing questions about the future of brands as they become influenced by machine learning while contemplating the essential purpose they must redefine. Get ready for a thought-provoking journey!

In this kickoff episode of Decoded, Phillip Jackson sits down with Pini Yakuel to explore the concept of "positionless marketing" — a radical rethinking of how marketing teams operate in an AI-powered world. Drawing inspiration from the evolution of positionless basketball, Pini argues that marketing, like sports, is evolving toward roles defined by agility and capability, not titles or silos. The conversation weaves through leadership, startup culture, and how Optimove is enabling marketers to work faster, smarter, and more autonomously.Key TakeawaysPositionless marketing is a mindset — It's about autonomy, adaptability, and eliminating bottlenecks, not just rearranging the org chart.Modern teams thrive when roles are fluid — Inspired by positionless basketball, today’s marketers succeed through cross-functionality and creative flexibility, not rigid specialization.Gen AI is the new creative exoskeleton — Like an Iron Man suit, AI tools enhance marketers’ abilities, enabling faster, smarter, and more creative execution.Speed is the native language of startups — Startups operate positionlessly by necessity, while legacy orgs must dismantle silos and empower self-service to keep up.Positionless isn’t chaos—it’s craftsmanship — The best managers focus less on blocking and tackling, and more on elevating outcomes by distributing capability and unlocking human potential at scale.Key Quotes[00:12:25] “Let’s look at the Renaissance man... the celebration of the wide gamut of human talent — that’s what this could be.” – Pini[00:24:53] “It’s not that departments will disappear. It’s that the type of work they do will start to change.” – Pini[00:26:23] “Almost every person in our exec team started their job at Optimove by writing SQL.” – Pini[00:30:12] “A team should be small enough to be fed by two pizzas — and fully autonomous.” – Pini (on the Bezos principle)[00:34:07] “You’re already positionless — that’s why you get to focus on what actually matters: the work.” – Pini, on Phillip’s agile team setupAssociated Links:Learn more about Optimove’s platformsLearn more about Positionless MarketingCheck out Future Commerce on YouTubeCheck out Future Commerce+ for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!

Massive acquisitions—from Skechers to Touchland to Foot Locker—aren’t just headline fodder; they reflect deeper shifts in how value is defined in commerce today. Phillip and Brian explore what this means for brand identity, consumer behavior, and retail strategy, while diving into everything from Ghost Nutrition’s licensing fallout to how Ozempic might reshape fashion trends. It’s all a signal: the future of commerce is being redrawn across culture, tech, and even your closet.The Skechering of CommerceKey takeaways:The recent wave of M&A is less about scale, and more about strategic repositioning.Ghost Nutrition’s licensing phase-out may challenge the brand’s original cultural cachet.City Furniture proves sustainability investments can directly boost profitability.Weight-loss trends like Ozempic are subtly altering fashion preferences and product demand.Context—not trend—is becoming the driving force in personal style and shopping decisions.[00:01:41] Phillip: "Everything is an ad unit. That’s the new wild future we have for you."[00:05:15] Brian: "Skechers was also acquired this month... $9.4 billion."[00:27:04] Phillip: "If you want your Ghost Nutrition stuff, you better stock up."[00:47:00] Brian: "Context is taking dominance again ... That’s our next move in fashion."Associated Links:Check out Future Commerce on YouTubeCheck out Future Commerce Plus for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!

Join the Membership: futurecommerce.com/plus and save $10 on your first month with code AFTERDARKWooden nickels, gilded sovereigns, and a juke-joint cash drawer. We peel back the layers of Ryan Coogler’s SINNERS to show how currency turns into control—and why plantation scrip still echoes in today’s loyalty points. Get the full breakdown and bonus notes with Future Commerce Plus.Join the Membership: futurecommerce.com/plus and save $10 on your first month with code AFTERDARK

Live from Los Angeles, Phillip and Brian explore bizarre and brilliant intersections of commerce and culture of late, from commerce themes in Sinners to pope merch to DIY luxury. In an episode that’s part futurist insight, part sacred absurdity, they connect the dots between retail psychology, meme theology, and trade policy. PLUS: Phillip and Brian head to The Whalies with Triple Whale. Coming up on the show, catch their live interview from The Whalies with Bryan Cano of True Classic!High Church, Low InventoryKey takeaways:The Commerce of Catholicism – Pope transitions now drive digital engagement, pilgrimage surges, and resale markets. Welcome to the Vatican's Shopify moment.Tariffs as Theater – The recent 90-day tariff reprieve reveals how uncertainty fuels deal-making and could permanently reshape global economic alliances.Contentification of the Sacred – From Conclave to meme lore, the papacy is now part of the entertainment-industrial complex, raising questions about the role of narrative and brand in modern faith.DIY is the New Luxury – Phillip’s journey from $300 Instagram pants to $6 Goodwill masterpieces signals a cultural shift: recession-core meets personal branding.Slop is Dead (Maybe) – Brian drops a bold claim: participatory lo-fi media has peaked. What’s next? Meaningful myth, meta-modern storytelling, and high-context digital ritual.[00:06:27] “Once you hit the limit with your product, you start to look at category expansion. You have to ask the ‘why’ questions.” – Brian[00:52:45] “The way we relate to culture is through the commerce experience of it—when an American lens is applied.” – PhillipIn-Show Mentions:The Senses: I Vatican’t Believe These PricesInsiders: Language GamesAssociated Links:Check out Future Commerce on YouTubeCheck out Future Commerce+ for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!