Today on Concept to Care, we're joined by Rik Renard. Rik is the Director of Clinical Strategy at Awell, a low-code platform to design, orchestrate and improve care flows in days, rather than months. He's also the founding force behind CareOps, an initiative from Awell in partnership with the Health Tech Nerds community. In this insightful conversation, we'll explore Rik's unique journey - from dedicated clinician nurse to health tech operator. We'll dive into how Awell intelligently designs care flows to reduce variability and improve outcomes across the care continuum. Rik will share candid insights on implementing change in environments resistant to new methods, and how to leverage data to validate whether care flows are achieving the desired results. Perhaps most exciting, we'll learn firsthand from Rik about the origins of CareOps - the vision behind it and where this movement is headed next. Here are all the highlights of our conversation: Rik's transformation from a clinician to a health tech startup operator and essential lessons for navigating a similar journey A comprehensive exploration of the Awell platform, the market challenges it addresses, and the pivotal role of its low code platform to design, orchestrate, and improve care flows of top-tier care delivery organizations Exploring the intricacies of crafting care flows and the importance of embracing a mindset of perpetual learning and refinement to ensure continual improvement in care delivery practices Best practices in care flow implementation, with a detailed examination of the essential change management framework necessary for ensuring successful implementation Examining the role of data in care flows, including considerations for design, measuring success over time, and implementing data-driven improvements A story on the inception of CareOps, its mission, and forthcoming endeavors — Where to find Rik Renard: LinkedIn: https://www.linkedin.com/in/rik-renard/ X: https://twitter.com/rikrenard email: rik@awellhealth.com CareOps Website: https://www.careops.org/ Awell Website: https://awellhealth.com/ — Where to find Angela and Omar: Angela Suthrave LinkedIn: https://www.linkedin.com/in/angela-suthrave/ X: https://twitter.com/ASuthrave email: angela@concepttocare.com Omar Mousa LinkedIn: https://www.linkedin.com/in/omarmousa/ X: https://twitter.com/OmarMHealth email: omar@concepttocare.com — Referenced: CareOps: https://www.careops.org/ Awell: https://www.awellhealth.com/ Awell Developer Hub: https://developers.awellhealth.com/ Health Tech Nerds (HTN): https://www.healthtechnerds.com/ Hospitalogy: https://hospitalogy.com/ Healthcare Huddle: https://www.healthcarehuddle.com/ XPrimaryCare: https://www.xprimarycare.com/ Clinicians who VC: https://www.linkedin.com/posts/christinafarr_im-starting-a-community-for-clinicians-who-activity-7098361236970471424-Jved/ Using this McKinsey Framework (Situation-Complication-Resolution (SCR)) to create sales enablement: https://www.stratechi.com/situation-complication-resolution-scr-framework/#:~:text=McKinsey %26 Company leverages the Situation,business environment and internal dynamics Using the OODA Loop to help design care flows: https://thedecisionlab.com/reference-guide/computer-science/the-ooda-loop The Book of Why: The New Science of Cause and Effect: https://a.co/d/dpGyHha The Heart of Change: Real-Life Stories of How People Change Their Organizations: https://a.co/d/1FCUl78 Medplum: https://www.medplum.com/ Tava Health: https://www.tavahealth.com/ People mentioned Thomas Casteele, CEO of Awell: https://www.linkedin.com/in/thomasvdc/ Blake Madden, Founder and Creator of Hospitality: https://www.linkedin.com/in/blakecmadden/ Jared Dashevsky, Resident Physician at Mount Sinai and Co-founder of Healthcare Huddle: https://www.linkedin.com/in/jareddash/ Kenneth Qiu, MD: https://www.linkedin.com/in/kenneth-qiu-md/ Chrissy Farr, Principal Investor, Health-Tech Lead at Omers Ventures: https://www.linkedin.com/in/christinafarr/ Arjun Arun, Senior Director, Data Governance & Management: https://www.linkedin.com/in/arjunrarun/ What is the Medicare Shared Savings Program: https://www.cms.gov/medicare/payment/fee-for-service-providers/shared-savings-program-ssp-acos/about Example on how to brainstorm with ChatGPT: https://zapier.com/blog/chatgpt-for-brainstorming/ — Check out our website: https://www.concepttocare.com Subscribe to our newsletter: https://concepttocare.substack.com/p/episode-6-rik-renard

Concept to Care speaks to Brendan Keeler. He is the Head of Product at Flexpa. Flexpa is a developer friendly infrastructure that connects applications to identified claims data. Flexpa enables effortless sharing of claims data with your application in seconds. They’ve created the fastest, simplest, HIPAA compliant method for accessing identified claims data from anyone. You’re going to hear about Brendan’s experience at Epic and the role it played in laying the foundation for his healthcare career. Brendan will give us all a master class in interoperability, the types of problems and an in-depth view on the solutions in the market today. He will walk through his EMR selection playbook and share an intimate love letter to a particular EMR vendor. We will dissect Brandan’s brain for how he thinks about tech start up culture and how that manifests within Flexpa. Lastly, we understand the origin story of the Health API Guy and share lots of laughs throughout the episode. Here are all the highlights of our conversation: Brendan's odyssey through the realm of healthcare, and how he culminated his mastery of healthcare interoperability Explaining the interoperability challenge, navigating the technical solutions available, and strategies for evaluating vendors in this landscape Epic v Particle, an overview of what happened along with a perspective on potential paths forward To EHR or not to EHR, how should think about build vs. buy, the len’s of your tech enabled organization, and a love letter to a headless EMR partner Mastering your career journey: Cultivating your personal product “skill tree”, navigating expectations with finesse, and infusing humor into organizational culture. Deep dive into who is the Health API guy and what’s next for him? — Where to find Brendan Keeler: LinkedIn: https://www.linkedin.com/in/brendan-keeler/ X: https://twitter.com/healthapiguy Substack: https://substack.com/@healthapiguy — Where to find Angela and Omar: Angela Suthrave LinkedIn: https://www.linkedin.com/in/angela-suthrave/ X: https://twitter.com/ASuthrave email: angela@concepttocare.com Omar Mousa LinkedIn: https://www.linkedin.com/in/omarmousa/ X: https://twitter.com/OmarMHealth email: omar@concepttocare.com — Referenced: Flexpa: https://www.flexpa.com/ Flexpa’s Substack: https://flexpa.substack.com/ Brendan Keeler’s Newsletter - Health API Guys Substack: https://healthapiguy.substack.com/ How to identify use cases for interoperability: https://healthapiguy.substack.com/p/how-to-win-friends-and-integrate Choices for connecting with other systems: https://healthapiguy.substack.com/p/the-only-three-ways-to-integrate Brendan Keeler’s EMR Playbook: https://healthapiguy.substack.com/p/to-ehr-or-not-to-ehr Health API Guy’s API Bible: The New Testament - Walkthrough for on-ramp APIs, open-aggregators, and closed-aggregators: https://healthapiguy.substack.com/p/the-api-bibles-new-testament-aggregators Health API Guy’s API Bible: https://healthapiguy.substack.com/p/the-previously-undiscovered-bible Epic v. Particle Health - Part 1: https://healthapiguy.substack.com/p/epic-v-particle Epic v. Particle Health - Part 2: https://healthapiguy.substack.com/p/epic-v-particle-2-the-problem-of Elion’s Interoperability Guide: https://elion.health/resources/guide-interoperability Elion’s Headless EHRs: A Primer: https://elion.health/resources/headless-ehrs Brendan’s Favorite Headless EMR, Medplum: https://www.medplum.com/ Health Tech Nerds is a great resource for crowd sourcing solutions for problems you may have as a PM or Operator: https://www.healthtechnerds.com/ Elion: https://elion.health/ Epic: https://www.epic.com Particle Health: https://www.particlehealth.com/ Carequality: https://carequality.org/ Redox: https://www.redoxengine.com/ Zus Health: https://zushealth.com/ Canvas: https://www.canvasmedical.com/ Oak Street Health: https://www.oakstreethealth.com/ Press Release for Oracle purchasing goBalto: https://www.oracle.com/corporate/pressrelease/oracle-buys-gobalto-101718.html Brendan’s pick for user authentication and authorization management (replace Okta and Auth0), Work OS: https://workos.com/ Brendan’s pick for observability tooling, DataDog: https://www.datadoghq.com/ Skill Tree based RPG: Super fun and addicting game from our teenage years - Diablo II Lord of Destruction (2001): https://us.shop.battle.net/en-us/product/diablo-ii-lord-of-destruction Applying Skill Trees to your own life: https://medium.com/skilluped/the-skill-tree-principle-an-innovative-way-to-grow-your-skills-efficiently-7e6287e0748e Kim Possible Quote, “Call me, beep me, if you want to reach me”: https://kimpossible.fandom.com/wiki/Call_Me,_Beep_Me Check out our website: https://www.concepttocare.com Subscribe to our newsletter: Subscribe to our newsletter: https://concepttocare.substack.com/p/episode-5-brendan-keeler Follow us and Subscribe wherever you get your podcast: Apple Podcast - Concept to Care Spotify - Concept to Care Overcast - Concept to Care Youtube - Concept to Care Pocket Casts - Concept to Care

Concept to Care speaks to Ada Glover. Ada is a Co-Founder and the Chief Product Officer at Zus Health, a patient health data platform designed to help provider organizations drive impact with a comprehensive understanding of their patients and populations. At Zus Health, Ada leads product development and clinical strategy teams. Before the founding of Zus Health, Ada was an Executive Product Director at Athena Health. At athenahealth she was responsible for the revenue cycle, clinical, and value based care products. In our conversation, we discuss: Discover Ada's journey transitioning from the field of education tech to health tech, along with her guidance for those contemplating a similar career shift Delve into the founding story of Zus Health and their overarching product strategy The customer problem Zus Health set out to solve and the jobs-to-be-done (JTBD) for their customers Deep dive into Zus Health’s Aggregated Profiles and Zaps Introduction to healthcare data, their standards, and how Zus Health enables interoperability Ada’s personal outlook on today’s electronic health record landscape The sneak peak into the future of Zus Health’s product Current state of the health tech industry with respect to data limitations, data standards, regulatory/compliance, and technical feasibility — Where to find Ada Glover: LinkedIn: https://www.linkedin.com/in/ada-glover/ email: aglover@zushealth.com — Where to find Angela and Omar: Angela Suthrave LinkedIn: https://www.linkedin.com/in/angela-suthrave/ X: https://twitter.com/ASuthrave email: angela@concepttocare.com Omar Mousa LinkedIn: https://www.linkedin.com/in/omarmousa/ X: https://twitter.com/OmarMHealth email: omar@concepttocare.com — Referenced: Zus Health: https://zushealth.com/ Zus Aggregated Profiles: https://zushealth.com/zus-aggregated-profile/ Zus Health & Elation Partnership: https://zushealth.com/elation-health/ Zus Health & Canvas Partnership: https://zushealth.com/canvas/ Zus Health & Healthie Partnership: https://zushealth.com/healthie/ athenahealth: https://www.athenahealth.com/ Jonthan Bush, CEO of Zus Health: https://www.linkedin.com/in/jonathanbushjr/ Commonwell: https://www.commonwellalliance.org/ Carequality: https://carequality.org/ ADT Network - Bamboo Health: https://bamboohealth.com/ ADT Network - Point Click Care: https://pointclickcare.com/ TEFCA: https://www.healthit.gov/topic/interoperability/policy/trusted-exchange-framework-and-common-agreement-tefca — Check out our website: https://www.concepttocare.com Subscribe to our newsletter: https://concepttocare.substack.com/p/episode-4-ada-glover-co-founder-and-cpo Follow us and Subscribe wherever you get your podcast: Apple Podcast - Concept to Care Spotify - Concept to Care Overcast - Concept to Care Youtube - Concept to Care Pocket Casts - Concept to Care

Concept to Care speaks to Dhruv Vasishtha. Dhruv is a seasoned product expert, actively operates, advises, and angel invests in various health tech startups. Dhruv most recently served as the former Senior Vice President of Product at firsthand, and he now serves as an advisor. Before joining firsthand, he served as the Director of Product at Patient Ping, which was subsequently acquired by Bamboo Health. Dhruv is also the creator and instructor of the Healthcare Product 201 course offered by Out of Pocket. In our conversation, we discuss: Dhruv's perspective on the essence of value-based care and the experience of building within this pivotal healthcare domain Characteristics defining a best-in-class value-based care tech stack Strategies for discerning between build vs. buy solutions Prospects for tech-enabled services to develop proprietary software tailored to specific needs and creating defensibility in the market Exploration of innovation dynamics within Medicaid and the strategies adopted by startups operating within this sphere Essential qualities and competencies of the native health tech product manager Top questions asked by individuals who want to operate in health tech product Frustrations of health tech product managers and product leaders — Where to find Dhruv Vasishtha: LinkedIn: https://www.linkedin.com/in/dhruvvasishtha/ X: https://twitter.com/dvasishtha — Where to find Angela and Omar: Angela Suthrave LinkedIn: https://www.linkedin.com/in/angela-suthrave/ X: https://twitter.com/ASuthrave email: angela@concepttocare.com Omar Mousa LinkedIn: https://www.linkedin.com/in/omarmousa/ X: https://twitter.com/OmarMHealth email: omar@concepttocare.com — Referenced: Dhruv Vasishtha’s & Out of Pocket’s Healthcare Product 201 Course: https://www.outofpocket.health/courses/healthcare-product-201 Native digital health talent - alpha signup form: https://docs.google.com/forms/d/e/1FAIpQLSeKvzZSG833S0dNis4fviBgK70vEDICy7MLBDiBUfP5q2Taww/viewform firsthand: https://www.firsthandcares.com/ Patient Ping (acquired by Bamboo Health): https://bamboohealth.com/solutions/pings/ Elion: https://elion.health/ - Elion powers better vendor research, from discovery to deep diligence Health System GenAI Adoption Report – Focus Areas & Open Questions from 20 Health Executives: https://elion.health/resources/health-executive-ai-roundtable Ianacare: https://ianacare.com/ - Bridging the gap in home-based care — support, guidance, and resources for patients and caregivers to improve outcomes Webinar | Today’s Most Overlooked Opportunities as Acute Care Transitions Into the Home: https://ianacare.com/resource-center/webinar-overlooked-opportunities-as-acute-care-into-the-home/ Out-of-Pocket: https://www.outofpocket.health/ Laura Stratte: https://www.linkedin.com/in/laura-stratte-rn-bsn-72b58843/ Laura Stratte’s piece on Time Toxicity in Healthcare: https://www.outofpocket.health/p/time-toxicitiy-a-real-world-example Elektra Health: https://www.elektrahealth.com/ - Menopause expertise for the 21st-century woman. A first-of-its-kind platform with telemedicine care, evidence-based education, 1:1 support, and a private community. Yeva: Keep an eye out for this organization’s care giving conference: https://www.linkedin.com/company/yeva/about/ — Check out our website: https://www.concepttocare.com Subscribe to our newsletter: https://concepttocare.substack.com/p/episode-3-dhruv-vasishtha-advisor

Michael Yang is the Senior Managing Partner at OMERS Ventures, with a rich background in health tech investments. He shares insights on the evolving role of product management in the healthcare sector and the shift from aggressive growth to capital efficiency in funding strategies. The discussion touches on the current landscape of M&A activity, challenges faced by health tech startups today, and the types of talent entering the market. Yang also emphasizes the importance of unique value propositions in ensuring successful outcomes in a saturated health tech ecosystem.

Ben Foster, Co-founder of Prodify and Former CPO of Whoop, discusses leveraging data from wearables, Whoop's pivot to B2C, building a marketplace product, and challenges in product management. Also, insights on working with Marty Cagen, Prodify's role, and healthcare technology innovation.

Welcome to Concept to Care, the podcast where Angela Suthrave and Omar Mousa have conversations with a range of expert guests, including founders, product leaders, health tech operators, and investors to share candid stories of success and failure, dissect strategies, and delve into the nitty-gritty details that offer invaluable advice on navigating the ever-evolving landscape of health tech. Join us on March 6th, 2024 for our first episode where we talk to Ben Foster, Co-founder and Executive Chairman of Prodify and former Chief Product Officer of Whoop. www.concepttocare.com