The Art of Living Proactively (Harnessing the Power of Your Choices)

Mark is the author of eight books, including the bestseller The Fred Factor: How Passion In Your Work and Life Can Turn the Ordinary Into the Extraordinary which has sold more than 1.6 million copies internationally. https://marksanborn.com https://www.facebook.com/marksanbornspeaker https://twitter.com/mark_sanborn https://www.linkedin.com/in/marksanborn https://www.youtube.com/user/markhsanborn   Full details at: https://tonywinyard.com/e019-mark-sanborn/   Exceeding Expectations Links: Website  Facebook Group  Twitter  LinkedIn  YouTube

Kirk Bowman is the visionary of value! He presents an excellent podcast called The Art Of Value which has the main focus on Value Pricing which is a subject we explore in this episode.   "In order to set a price we need to understand value from the customers perspective, then we can set a price based on the value we're gonna achieve for them. Not on hours but on outcomes."   Some of the areas covered on this episode: Billing by the hour doesn't make sense Why all industries should switch to value pricing Find out what the perception of value is to the customer and base your pricing on that not on cost You have to believe you create value Get full show notes and links at  https://ExceedingExpectations.me/ee018-kirk-bowman/

Jane Blackman is a celebrant and helps people to celebrate life, whether that be a wedding, funeral or naming ceremony. The way that she personalises the events she does makes for a far better experience and far more relevant. Are you familiar with what a Celebrant is? Jane explains how they differ to a registrant or priest officiating a wedding ceremony, funeral or Christening. How a celebrant can deliver a far more personalized service for the couple at a wedding Can deliver ceremonies virtually anywhere such as on the beach, in a garden or your favourite  restaurant. Celebrating someone’s life is the direction that Jane aims for at a funeral and is a trend that most people far prefer. Her love for the work she does shines through in what she says and she has won awards for the valuable work she has now done for many years. Instagram: janeblackmancelebrant    https://www.instagram.com/janeblackmancelebrant/   Humanist Weddings & Vow Renewals - Jane Blackman Celebrant https://www.facebook.com/humanistwedding/   Humanist Funerals & Memorials - Jane Blackman Celebrant https://www.facebook.com/humanistfunerals/   Humanist Baby Namings & Welcomings - Jane Blackman Celebrant https://www.facebook.com/humanistnaming/   Full details at: https://tonywinyard.com/ee017-jane-blackman/   Exceeding Expectations links: Website: www.ExceedingExpectations.me   FaceBook Group:  https://www.facebook.com/groups/ExceedingExpectationsPodcast/   How to leave a podcast review:  https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/

The first thing you see on Gerry's site is "Customers are your lifeblood. lose them and you bleed to death" Gerry is known as The Customer Lifeguard. His mission is to save the world from bad customer service and if you have been to many high street stores recently you'll realise just how much work he has on his hands! He helps breathe life into customer service operations and customer experience strategy and ensures their strategy, people and technology are all aligned to provide positive outcomes for their customers and colleagues. Gerry has provided organisational leadership on people development, business transformation, customer engagement and technology enablement for huge companies in the UK, Canada, and EMEA. Including the likes of National Express, South Yorkshire Passenger Transport Executive, The Royal Albert Hall, O2, Screwfix, Sage, BSkyB, Bell Canada and TELUS. In this episode we discuss: Good and bad customer experience and talk about some of the airlines and telephone companies as examples. Gerry gives great suggestions on how companies can go implement better systems to improve the experience their customers receive. How AI will impact customer service. Customer service in the US, Canada and UK www.customerlifeguard.com   Full details at: https://tonywinyard.com/ee016-gerry-brown/ How to leave a review for the podcast

Alan is a best selling author, international speaker and marketing expert. He also tells a great story and we hear a few in this weeks episode. Including: Spoken in more than 10 countries in 2018, including speaking in Spanish Giving a personalised gift from Etsy after each wedding How listening to customers helped him realise he needed to create audiobooks What do you need 4 Bourbon tasting experience? Bryanna's attitude at McDonalds and why they need more like her London scones How Alan's book "Your attitude for success" had reviews which included people stating “it changed my life” The difference between a Liam Helmsworth donut and a Chris Helmsworth donut Alan's website reviews to help your site perform better https://alanberg.com/ Full details at: https://tonywinyard.com/ee015-alan-berg/ Exceeding Expectations Links: Website Facebook Group Twitter LinkedIn YouTube

John DiJulius opened a small hairdressing salon in 1993 that treated their customs very differently to the majority in the industry and from there has gone onto becoming one of the world's leading authorities on customer service working with huge corporations such as The Ritz Carlton, Starbucks and Harley Davidson. https://tonywinyard.com/ee014-john-dijulius/ Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/

Jay Baer is billed as:  "The world’s most inspirational marketing and customer service keynote speaker". Jay shows you how to use technology as an unfair marketing and customer service advantage. Audiences will rethink their approach to marketing and customer service, helping them gain more customers and keep those they’ve already earned. His recent book Talk Triggers is the perfect book for this podcast because essentially it is all about exceeding your customers expectations and is well worth asking Santa to deliver you a copy. Website: https://www.jaybaer.com/ Some bonuses on Talk Triggers: https://docs.google.com/document/d/1L4VxLSGWm43suvTU9BeDU-faiAhSQRLwVTCHIFud_Z4/edit  JAY BAER, CPAE Founder, Convince & Convert Hall of Fame Keynote Speaker & Emcee Best-selling author of 6 books  Blog | Podcast | LinkedIn | Twitter  Full details at: https://tonywinyard.com/ee0013-jay-baer-talk-triggers/ Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/

Nicholas Webb is a world-renowned Innovation and Customer Experience (CX) Strategist and a number one Bestselling Author. As an Inventor, Nicholas invented one of the first wearable technologies, and one of the world’s smallest medical implants. He has been awarded over 40 Patents by the US Patent and Trademark Office for a wide range of cutting-edge technologies. Nicholas is the author of "The Innovation Playbook", "The Digital Innovation Playbook" and his number one best-selling book on customer experience entitled, "What Customers Crave". His upcoming book, “The Innovation Mandate”-The Growth Secrets of the Best Organizations in the World is set to publish by Fall 2019. As a Corporate Advisor, he works with some of the top brands to help them lead their market in Enterprise Strategy, Customer Experience (CX) and Innovation. Nicholas was awarded his Doctorate of Humane Letters by Western University of Health Sciences, a Top Southern California Medical School. If you would like a PDF copy of Nicholas Webb's new book "Breakers" follow this link to The Exceeding Expectations site for more details   https://nicholasjwebb.com/   https://innovation.westernu.edu/nicholas-webb/   https://www.whatcustomerscrave.com/   https://wesellsuccess.com/   Full details at: https://tonywinyard.com/ee012-nicholas-webb-what-customers-crave/   Exceeding Expectations Links: Website  Facebook Group  Twitter  LinkedIn  YouTube

Jackie recently appeared on Ted-X stage and we hear more about that. Some of the topics discussed in this episode: Her background is as a recruiter, from which she learnt many lessons  How to offer value in a service not known for that How she delivered a better service to both the candidates and the employer Training people and companies Playing the long game often led to increased dividends in the long run How can you win a prospects business without telling them all that you do so you are able to over deliver? Here is a link to her recent Ted-X Talk Ted-X Talk Full details at: https://tonywinyard.com/ee011-jackie-handy-laughter-and-fun-are-fundamental-to-the-journey-of-fulfilment/   Do check out the podcast named Hot Butter Business at Hot Butter Business podcast PS. Apologies for some of the background noise heard in this weeks episode which were due to some technical issues.

Joe is a business author, consultant and speaker whose client list reads like an international Who’s Who in business, ranging from Coca Cola and Verizon to Cadillac and American Express. Joe also works with small to mid-sized business groups including franchisees, and a range of professional services groups, as well as non-profits and government organizations. Joe is a Principal in the consulting group, The Disruption Lab, and has served as Executive In Residence at Belmont University’s Center For Entrepreneurship. Joe is the author of Becoming A Category of One: How Extraordinary Companies Transcend Commodity And Defy Comparison, which received rave reviews from The New York Times, Retailing Today, Publishers Weekly and many others. Joe’s other books include Be The Best At What Matters Most, Indispensable, Work Like You're Showing Off, Magnetic: The Art Of Attracting Business, Keep It Simple, and his newest book, The Leadership Mindset. Please do join the Exceeding Expectations Facebook group at https://www.facebook.com/groups/ExceedingExpectationsPodcast/ and post questions about points you've heard in this or other episodes of the show. Review books around Over-delivering and/or nominate people who you would like to hear interviewed on the show.   It would be great if you could subscribe to the show and leave a review.   Links for Joe: Web:  Twitter:  Facebook: YouTube:  LinkedIn:    Full details at: https://tonywinyard.com/ee010-joe-calloway-becoming-a-category-of-one/   Exceeding Expectations Links: Website Facebook Group Twitter LinkedIn YouTube Show notes at: https://tonywinyard.com/ee010-joe-calloway-becoming-a-category-of-one/