Hospitality Mavericks Podcast Show

As Victoria, Australia is in its second week of its second lockdown, Michael catches up with hospitality expert Shaun de Vries to see his current outlook of the hospitality industry. With over 23 years experience in hospitality, he’s a true student of the industry. He’s currently the founder and director of Open Pantry Co. and host of The Open Pantry Podcast. Join us as we explore having a reality check with your business, what he’d like to see the industry take shape in the future, and what positives have developed rapidly over the past four months.Links:https://www.openpantryconsulting.com/https://www.linkedin.com/in/shaun-de-vries-80bbb685/Surviving The Shit Storm Episode 6 with Ivan Brewer: https://www.hospitalitymavericks.com/podcast/episode/1e3d2a1e/surviving-the-shit-storm-episode-6-with-ivan-brewerEpisode 63 with Josh Koppal: https://www.hospitalitymavericks.com/podcast/episode/27f9ad9f/63-setting-yourself-a-long-term-mindset-with-joshua-kopel Episode 62 with Dr Vikki Barnes: https://www.hospitalitymavericks.com/podcast/episode/37279533/62-leading-with-radical-acceptance-with-dr-vikki-barnesSurviving The Shit Storm Episode 7 with Elaine Batho: https://www.hospitalitymavericks.com/podcast/episode/3d09a586/surviving-the-shit-storm-episode-7-with-elaine-batho Lune Croissanterie: https://www.lunecroissanterie.com/ This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Facing repeat openings and closings in LA, it’s been a tough time for so many restaurant owners. But it’s given today’s guest some serious thinking time about the kind of life he wants to live. For too long, the hospitality industry has been running on long hours, low-profit margins and constant competition. It’s time to change the business model for this industry.Joshua Kopel is an entrepreneur, Michelin-rated restaurateur and podcast host. He founded FLO, a restaurant growth accelerator, to help restaurants optimize their business and dramatically grow sales. Tune in to learn more about the infinite mindset, what opportunities have come out of Covid-19, and living a more balanced life.Links:Full Comp Podcast: https://justcallflo.com/fullcompInterview with Gino Wickman: https://podcasts.apple.com/us/podcast/taking-entrepreneurial-leap-gino-wickman-bestselling/id1506823506Flo: https://justcallflo.com/‘Good To Great’ by Jim Collins: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996‘Traction’ by Gino Wickman: https://www.amazon.com/Traction-Get-Grip-Your-Business/dp/1936661837https://www.linkedin.com/in/joshuakopel1/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael has Head of Operations for The Athenian Patrick Gray as a guest. Patrick has a lifetime of experience from many great brands like Bill's Restaurants, Boston Tea Party and many more.The Athenian was born out of love for Greek food. They launched at the business at the end of 2014, as a small street food venture offering freshly made souvlaki prepared in the healthiest, most authentic way possible. And as you will here they have moved very fast since especially in the pandemic.Patrick talks about how they have approached the journey through the pandemic, ensuring that their people are safe as well as future proof the business. He also tells how they have made brave moves to expand number sites rapidly during the lockdown and what their plans are.This conversation with Patrick gives you hope and belief that the industry can rise and become great again!Links:https://www.linkedin.com/in/patrick-g-4a49bb92/https://www.linkedin.com/company/the-athenian/https://www.instagram.com/theathenianuk/https://twitter.com/theathenianukhttps://www.facebook.com/theathenianukhttps://www.theathenian.co.uk/https://software.vitamojo.comhttps://www.linkedin.com/company/vita-mojo-os/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Following months of being on “soldier mode”, we’ve all experienced overwhelm during the Covid-19 crisis. Now more than ever we need to be taking care of ourselves. Michael catches up with clinical psychologist Dr Vikki Barnes – a true expert in positive psychology. She is the Founder of Positive Wellbeing, a consultancy which supports the mental health of organisations and their people. Vikki has also worked with the NHS and Virgin, in clinical and strategic roles.Tune in as we explore Positive Leadership, using mental health language at work, how to switch off as leaders – and Vikki’s experience of meeting Richard Branson on Necker Island.Links:Positive Wellbeing: https://www.drvikkibarnes.com/https://twitter.com/DrVikkiBarneshttps://www.instagram.com/drvikkibarnes/https://www.linkedin.com/in/drvikkibarnes/https://www.hospitalitymavericks.com/Last Dance: https://www.youtube.com/watch?v=Peh9Yqf1GXc‘The Alchemist’ by Paulo Coelho‘Braving The Wilderness’ by Brene BrownThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael talks with Amy Ogden. Amy is based in New York City and matches world-class hospitality brands of all sizes with best-in-class agency partners in the areas of digital marketing, web, SEO, paid search, PR, social media, branding and more. Amy gives us an overview of what’s happening in the New York hospitality market, including events of the last 3 months in lockdown, and how they are managing re-opening.Amy and Michael talk about the importance of purposeful storytelling in the time of crisis.She also tells us about her chance meeting (and selfie) with Danny Meyer in one of his restaurants, and what she learned from that conversation.Amy give some stellar advice during the podcast - when it comes to setting standards as a brand and much more.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, we have Operations Director Paul Hooker from Boston Tea Party as a guest. The Boston Tea Party is a purpose-driven cafe operator with 24 units across the South-West of England. Paul has more than 20 years of experience in the industry working with some great national brands. Paul and Michael talked about their approach, principles and mindset to navigate the pandemic and beyond. Paul really underlines that their long term purpose as an organisation of Making Things Better for people, community and planet is at the forefront when difficult decisions have to be made.They also talked about how digital transformation is changing and optimising their operations. They are not only digitalising the customer journey but also the employee journey to ensure a safe and productive environment for employees and customers.Lots of great nuggets in here on how to get ready for bouncing back.Takeaways:The power of leading with purpose and clear principles - especially in difficult timesHow to put people, community and planet first in difficult timesGetting your menu ready for delivery and to click and collect The importance of creating a human experience and being safeHow to re-opening safely for indoor dining Involving your people in how to solve your challengesLinks:https://bostonteaparty.co.uk/https://www.linkedin.com/in/paul-hooker-2450788/https://software.vitamojo.comhttps://www.linkedin.com/company/vita-mojo-os/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the episode, Michael have a great friend and colleague of his as a guest.Michael knew it would be an out of the box experience, and as you will hear very different than a normal podcast conversation.Martin is the founder YourBigPic a consultancy that helps teams to connect the dots of the bigger picture of so they in a fast and fun way can spot their challenges and opportunities. With colleagues at the centre, they are specialists in connecting People to the success of the business with their amazing Programmes, Workshops and Kits.We talked about the challenges leaders are in right now and the uncertain future they are heading towards and the importance of engaging their teams in helping to solve these challenges.Grab a coffee, pencil, your notebook, a piece of A4 paper if you want to participate in our little exercise during the interview - you might learn something new about your team or business. If you like this check out the weekly webinars that Martin runs collaborating around a big-hitting engagement topic. Podcast edited by Let's Talk Video Production: https://letstalkvideoproduction.comLinks:https://www.linkedin.com/in/yourbigpic/https://www.linkedin.com/company/yourbigpic/https://www.hospitalitymavericks.com/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael talks with Joshua Jarvis the Co-founder of Wing Shack Co - a QSR concept with 3 units from London. They talked about how the pandemic has impacted Wing Shack Co and how they quickly transformed into delivery and click and collect model. Joshua gives some great advice on how to adjust and simplify your menu, and how to focus on kitchen capacity as you are preparing for the new normal. He also talks about the importance of developing a number of new revenue streams while you have the time.There is also some great advice from Joshua on how to keep yourself in the right mindset and energy levels as a business owner in these challenging times.Takeaways:Getting your menu ready to delivery and to click and collect Understand how to utilise your kitchen capacityHow to develop more revenue streams How to get your mindset right and keep moving forwardLinks:https://www.linkedin.com/in/joshua-jarvis-2b82b6179/https://www.instagram.com/wingshackco/http://wingshackco.com/https://software.vitamojo.comhttps://www.linkedin.com/company/vita-mojo-os/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael will be talking with Davonne Reaves who is the founder of The Vonne Group in Atlanta - A co-author and hospitality consultancy specialising in travel market research, asset and operational management, and brand development for boutique hotels. She has extensive experience from operations, brand to asset management.We talked about how the pandemic has impacted the hotel market in the US, Davonne gives some great example on how the progressive hotel operators have pivoted during the crises, how the coming 12 to 18 months look for the general market.She also gives some great advice to young people how are now entering the job market and how she is keeping herself in a good palace mentally to manage this difficult period.Podcast edited by Let's Talk Video Production: https://letstalkvideoproduction.comLinks:https://www.thevonnegroup.com/https://twitter.com/thevonnegrouphttps://www.facebook.com/TheVonneGroup/https://www.linkedin.com/in/davonnereaves/https://hotelownership.teachable.com/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Coming Back Stronger is a special edition podcast series focusing on the way food and drinks businesses are bouncing back as the world slowly starts to re-open from COVID-19.We will especially share great stories on how progressive leaders are bouncing back from the pandemic by utilising the power of technology and delivery. By tuning into these conversations in the coming period you will be able to pick up great stories, insights and facts as well as best practices from industry experts, independent operators to national chains who all are setting a new standard for how to operate in the new normal.Vita Mojo and Hospitality Mavericks joined forces on this project due to we have shared beliefs on how tech plays a massive role in building companies that are good for people, communities and the planet.In this episode, Michael talks with Yazz Abdulla CEO and Founder of Urban Hospitality. A consultancy business that has been focusing on delivering dark kitchen projects over the last couple of years. Yazz and I talk about the rise of dark kitchen and delivery and their impact on the restaurant industry pre and post-pandemic. We also talk about in detail how you set up and build an outstanding dark kitchen brand and operations, and how the market will move the next 12-18 months.Yazz gives some stellar advice at the end of the interview.Takeaways:Understanding the structure of the dark kitchen and virtual kitchenIt is starting to give sense to se tup your own delivery teamOnes need a portfolio of virtual brands to make the numbers workDark Kitchens are not a quick rich scheme Technology should be part of the toolkit for progressive leadersLinks:https://www.linkedin.com/in/yazz-abdulla/https://www.instagram.com/urbanhospitalitygroup/https://software.vitamojo.comhttps://www.linkedin.com/company/vita-mojo-os/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy