Hospitality Mavericks Podcast Show

In this episode, we talk with Scott Erwin Founder and CEO of HIre Hand - a tech company that helps companies to staff more flexibly. Prior to Hire Hand Scott work with McKinsey specialising in workforce planning. We talked about how he has seen the pandemic evolve and how to bring staff back. Scott underlines that staffing flexible will become a core discipline to master as hospitality businesses re-opens.Scott gives some great advice at the end of the podcast - you are not in control - get a mentor to help you navigate the storm and have some optimism. Some great thinking about planning your future workforce in this episode.Podcast edited by Let's Talk Video Production: https://letstalkvideoproduction.comLinks:https://www.linkedin.com/in/scottrerwin/?originalSubdomain=ukhttps://www.hirehand.co.uk/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

in this episode, our guest is Rob Kidd, a management consultant and expert in hospitality technology. Rob and Michael talk about how tech is changing the hospitality industry, how progressive operators are using tech to survive and thrive during and in the aftermath of the pandemic. Rob also gives a number of great advice on how to optimise your digital strategies to ensure short and long term ROI.Takeaways:Tech should save you time and moneyDigital tools (apps, services, devices) are now cheaper, better and easier to use than ever beforeUnderstand where your inefficiencies are in your business is key; eliminate inefficiencies before trying to grow sales, so you don’t magnify wasteTechnology should remove inefficiencies - remove spreadsheetsTechnology should be part of the toolkit for progressive leadersLinks:https://software.vitamojo.com/https://www.linkedin.com/in/robkiddlondon/https://www.hospitalitytech.uk/https://twitter.com/rubikon_ukhttps://www.linkedin.com/in/robkiddlondon/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, I’m talking with the founders of OMFGCO Fritz Mesenbrink and Jeremy Pelley. They run a brand and interior design studio in Portland USA and is doing a lot of work with progressive hospitality and restaurant businesses across the Globe.We talked about how the world is changing due to the pandemic and the importance as an operator to make people feel safe through the way you communicate as a brand as well as how the experience in your physical space is perceived.We also talked about how you more than ever have to stand out, and you no longer can just have fluffy values and claims you hide behind - you need to really care about people, communities and the planet. If you want to thrive and stand out in the new normal this episode is for you.Links:https://omfgco.com/https://www.linkedin.com/in/omfgcofritz/https://www.linkedin.com/in/jeremy-pelley-94a8594b/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Michael talks with Hugo Engel from Leon Restaurants about how they have pivoted in these challenging times by launching a number of new digital channels as well as feeding our frontline heroes. They also discuss the importance of not only ensure that your operations are safe but also give customers a human experience  - contactless but human.This episode will help you to understand how to approach digitalisation of your revenue streams and what the big trends are digital and much more.Key takeaways from this episode are:The current impact on the restaurant industryHospitality is late to be disrupted by techTech help to get food to people where they want it Tech can help businesses in the future to become more human Own your own delivery and e-commerce channel is keyThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, the guest is Neena Jivraj Stevenson Chief Cultural Officer of Point A Hotels, which is more than just a hotel with rooms - it’s a place where everyone receives heartfelt hospitality, no matter their budget. They now have hotels in London, Edinburgh and Glasgow. Neena and Michael talked about life in hospitality and being part of a family business, how Point A Hotels are navigating the pandemic by putting people first, and their approach to leadership and culture. Neena shares some strong advice on how to keep your people engaged even when you can't meet them in person. This episode will inspire you on how to take a different approach to management and culture - by engaging your people in creating solutions that solve the challenges in your business.Links:https://www.pointahotels.com/https://www.linkedin.com/in/neena-jivraj-stevenson-865a4834/https://www.queensway.com/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, we put together a strong panel with industry experts Peter Backman and Mark McGlinn to discuss the impact of the pandemic on the industry, what operators are doing to survive and thrive now and in the future, the fast evolution of delivery and digitalisation as well as some great advice for operators on how to bounce back.Key takeaways from this episode are:The current impact on the restaurant industryDelivery is changing and third party delivery platforms are losing momentumRemember we are a service business - not just-foodTechnology will be a big part of the futureHow the future of the industry looksLinks:https://www.foodonthemove.today/https://www.linkedin.com/in/ideaspeak/https://www.linkedin.com/in/peter-backman-38305a6/https://www.peterbackmanfs.com/https://software.vitamojo.comhttps://www.linkedin.com/company/vita-mojo-os/Mentions:DeliverooLeon RestaurantsPret A MangerSodexoCompass GroupThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Kieron and Nick talked about Introducing digital into your business. We looked at the opportunities of digital growth and how it has helped Leon, Farmer J & Yes Chef in these trying times.What are the challenges of blending the old & new school to work effectively together, and how operators can overcome them?To be able to marry the two together smoothly we talked through understanding your business Why? And the importance of sharing that with your team to ensure they are bought into the plan. Nick shared stories of the Vita Mojo culture and how is it represented In the business on a daily basis.You can find Nick on LinkedIn https://www.linkedin.com/in/b-nick-popovici-902844101 or check out the website www.vitamojo.com to get a feel for what the brand can do for you but most importantly, start the conversation because Vita Mojo aren’t just a tech brand, they are a people driven solutions business and they are ready to help you.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, our guest is Katy Moses Founder & Managing Director at KAM Media, an exciting boutique creative insight agency working with companies to understand your market and your customers.Katy and Michael talked about the pandemic it impacts on hospitality and retail, how the new normal looks, the post coronavirus consumer, delivery, that employees and consumer well never forget - the power of doing the right thing and the need for working together. Katy also gives some solid advice at the end of the episode on how to survive and thrive in the coming period.Links:https://www.linkedin.com/in/katy-moses-4a6444a/https://www.linkedin.com/in/kam-media-208259161/https://www.instagram.com/kam_media/https://twitter.com/KAMMediaInsighthttps://twitter.com/katykammediaThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

"Coming Back Stronger" is a special edition podcast series focusing on the way food and drinks businesses are bouncing back as the world slowly starts to re-open from COVID-19.We will especially share great stories on how progressive leaders are bouncing back from the pandemic by utilising the power of technology and delivery. By tuning into these conversations in the coming period you will be able to pick up great stories, insights and facts as well as best practices from industry experts, independent operators to national chains who all are setting a new standard for how to operate in the new normal.Vita Mojo and Hospitality Mavericks joined forces on this project due to we have shared beliefs on how tech plays a massive role in building companies that are good for people, communities and the planet.In this episode, Michael talks with the independent retail operator Andrew Murray-Watson from Brixton (London) who is the founder of Guzzle. He is a former award-winning national business journalist and worked in corporate PR. He one day decided to open a shop so he could share amazing food from small producers with the world and have not looked back since.They talk about how he and the team are navigating the current situation, how they launched an e-commerce platform which has been a life-line for their business.How business is going to be in the news now and what that means for independent businesses. And at the end of the conversation, there is some great advice from Andrew on how to thrive and prepare for the future.Links:https://guzzl.co.uk/https://www.linkedin.com/in/andrewmurraywatson/https://software.vitamojo.comhttps://www.linkedin.com/company/vita-mojo-os/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

This episode our guest is Gina Gardiner which is a force of nature, and you will soon find out why.She is a No1 International Bestselling Author, Motivational Speaker, Empowerment and Relationship Coach and Transformational Leadership Trainer with well over 30 years of experience helping people experience happiness, success and fulfilment. She’s the founder of the Thrive Together Tribe membership and personal and spiritual development programme and The Enlightened Leadership Programme.Gina and I talked about her amazing story of running one of England's most successful schools to developing her own Leadership programme Enlighten Leadership, what leadership skills there is needed more than ever the new now, she gives her top advice on what you can do as a leader to achieve better relationships and results.What is your biggest takeaway from this conversation?In a nutshell, our is that good, caring leadership always wins. What’s your biggest insight or takeaway? Please let us know in the comments or via hello@hospitalitymavericks.com.If you know anyone who might find this conversation uplifting and inspiring, please share this episode with them.If you enjoy this podcast please leave a review on Apple Podcasts. Get full details on how to enter by staying till the end of the episode.Links to visit to learn more about Gina:https://genuinely-you.com/homehttps://enlightenedleadership.cowww.ginagardinerassociates.co.ukwww.graduatesolutions.co.ukGina's books are available on Amazon:"Thriving Not Surviving - The 5 Secret Pathways To Happiness, Success and Fulfillment""Chariots On Fire" "Kick Start Your Career" "Manage Your Staff More Effectively" "Live Well Eat well with Coeliac Disease" This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy