Hospitality Mavericks Podcast Show

With this ongoing crisis, leaders need to develop new skills, such as compassion and a growth mindset, to navigate and rebuild this new landscape. When you feel safe within yourself as a leader, this projects to the rest of your team. In this episode I’m excited to speak with leadership development expert David Klaasen, Founder of Talent 4 Performance. Prior to launching his business in 2004, he was a trained chef and has experienced the intense environments hospitality can run on.Join us as we discuss self-leadership, handling long-term stress, and how everything is much better after a good night’s sleep. Links:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  #40 Organisational and Individual Happiness with Lars Kure Juul: https://hospitality-mavericks.captivate.fm/episode/40-organisational-and-individual-happiness-with-lars-kure-juulDavid Rock's SCARF Model: https://www.mindtools.com/pages/article/SCARF.htmThe Growth Mindset by Joshua Moore and Helen Glasgow: https://www.amazon.com/Growth-Mindset-Guide-Professional-Personal/dp/1546618392Food For Thought: https://www.talent4performance.co.uk/food-for-thought-sign-up/Conversational Capacity by Craig Weber: https://www.amazon.com/Conversational-Capacity-Building-Successful-Pressure/dp/0071807128 Your Brain At Work by Dr David Rock: https://www.amazon.com/Your-Brain-Work-Revised-Updated/dp/B0862H6Q91/Why We Sleep by Matthew Walker: https://www.amazon.com/Why-We-Sleep-Unlocking-Dreams/dp/1501144324/Atomic Habits by James Clear: https://www.amazon.com/Atomic-Habits-James-Clear/dp/1847941834/The Last Dance: https://www.netflix.com/gb/title/80203144LinkedIn: https://www.linkedin.com/in/davidcklaasenThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Edd Heller joined the hospitality industry late in life – just six years ago. Since then he’s proven to be a real maverick by running the Ethicurean Guild, which cooks delicious food from small farms and producers in other peoples kitchens across Brighton. Since the pandemic Edd and his team have cooked 100,000 meals to those in need – from the homeless to NHS frontline workers.I’m super excited to have Edd Heller, Founder of The Ethicurean Guild, join me today. We uncover VAT in hospitality, the Eat Out To Help Out scheme impacting independents, and the four day work weeks for all his employees. As you’ll notice, it’s the first face-to-face interview since the outbreak so enjoy the ambience!Links:@EthicureanEdd: https://twitter.com/EthicureanEdd@EthicureanGuild: https://twitter.com/EthicureanGuildThe Severe Weather Emergency Protocol (SWEP), Brighton: https://www.brighton-hove.gov.uk/content/housing/homelessness-and-rough-sleepers/how-we-help-rough-sleepers-cityThe Prince George: http://www.princegeorge.pub/Dough: https://twitter.com/DoughBrighton #13: Staying True to Moshimo With Karl Jones - Part 1: https://www.hospitalitymavericks.com/podcast/episode/32281f4e/13-staying-true-to-moshimo-with-karl-jones-part-1 #14: Staying True to Moshimo With Karl Jones - Part 2: https://www.hospitalitymavericks.com/podcast/episode/32cf6cde/14-staying-true-to-moshimo-with-karl-jones-part-2 This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael talks with experienced operator and tech CEO Dan Brookman of Airship & Toggle. Two platforms that enable operators to engage customers by generating pre-sold revenue and recency and frequency of visit. They work with great brands like Boston Tea Party, Roadchef, Leon, Revolution Bars, Byron & Turtle BayDan has over 30 years of experience in the hospitality industry, having owned and operated venues in his 20’s.Dan gives an overview on how the pandemic impacted them as a business, and what they have been doing to help operators grow sales as well as being compliant during the pandemic.We also talk about what his view is when it comes to the future of food and drink and what role technology has in the new now.Dan gives a lot of great and practical advice which can be implemented to boost your business performance.  Coming Back Stronger is brought to you by the wonderful people at Vita Mojo - the digital partners for ambitious operators, helping Leon, Yo! Sushi, Boston Tea Party and other leading brands transform their businesses with technology. Linkshttps://www.vitamojo.comhttps://www.airship.com/https://www.linkedin.com/in/danbrookman/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

There’s a story behind every business, and it’s an area a lot of us neglect to fully communicate with our consumer. So how do we best tell our story? To find out, I catch up with Mark Smith, Founder and Lead Strategist of Double Up Social, an award-winning social strategy and content creation studio. We explore brands that have succeeded with their digital marketing. Tune in to learn more about the role of emotion, how digital marketing has evolved, and where to start with your strategy today.Double Up Social produces effective social media strategies and content pieces, for brands like Kelloggs, Chicken Cottage, and Fine Food Specialist.Links:Double Up Social: https://www.doubleupsocial.com/Mark Smith’s LinkedIn: https://www.linkedin.com/in/doubleupmarksmith/ Boston Tea Party’s Beekeeper Suits: https://www.instagram.com/p/CEUHjKSnNML/Manju's: http://manjus.co.uk/Innocent Smoothies: https://www.innocentdrinks.co.uk/#29: Enriching Lives With Mowgli's Nisha Katona: https://www.hospitalitymavericks.com/podcast/episode/48974daa/29-enriching-lives-with-mowglis-nisha-katonaFine Food Specialist: https://www.finefoodspecialist.co.uk/‘Winning the Story Wars’ by Jonah Sachs: https://www.amazon.com/Winning-Story-Wars-Stories-Future/dp/1469208474The FoodHub Forum: https://www.facebook.com/groups/thefoodhubforum/#12: Creating an Authentic Brand With Mark McCulloch: https://www.hospitalitymavericks.com/podcast/episode/3251143e/12-creating-an-authentic-brand-with-mark-mccullochThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

The hotel industry has faced a big shake up since the outbreak. Now two months after reopening, MD of Dominion Hospitality Drew Brown joins the show to share how technology has helped drive behavioural change for the regional hotel business. As we enter autumn, we look to see what a successful transition looks like. Join us as we discuss the staycation trend, managing people from their homes and partnership opportunities.Dominion Hospitality owns 24 hotels and inns across the south of England. Drew joined the business in 2018 after working with The Bannatyne Group, Whitbread, Travelodge and Thistle Hotels.Links:Drew’s LinkedIn: https://www.linkedin.com/in/drew-brown-04030316/ Dominion Hospitality: https://www.dominionhospitality.co.uk/#28: Operational Challenges on a Small Island With Benjamin Heath: https://www.hospitalitymavericks.com/podcast/episode/4b3f6074/28-operational-challenges-on-a-small-island-with-benjamin-heathThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Back by popular demand, Zoey Henderson has worked closely with hospitality brands to be healthier and more sustainable. During lockdown, she launched her own low alcohol beer Fungtn. I caught up with Zoey to learn more about how she came to produce such a drink that is hoppy, textured – and made from mushrooms. The pandemic has made us address our own personal health, and as hospitality business owners it’s our duty to serve healthy, sustainable food and drink. Things look promising: the no alcohol market is growing exponentially, with 58% growth from 2018 - 2019 in the UK alone. Let’s continue to create this new system for positive wellness, mental health and diet. Tune in as we cover her plans to serve the UK and Scandinavia, the no to low alcohol market, and how such a menu can boost drinks sales.Links mentioned:#50 Time for a system change with Zoey Henderson: https://www.hospitalitymavericks.com/podcast/episode/19a95d25/50-time-for-a-system-change-with-zoey-hendersonFungtn: https://www.fungtn.com/ The Bear Kitchen: https://www.thebearkitchen.co/ Small Beer Brew Co.: https://theoriginalsmallbeer.com/‘Why We Sleep’ by Matthew Walker: https://www.amazon.com/Why-We-Sleep-Unlocking-Dreams/dp/1501144316#47 Building a Brewing Company with Rob Fink: https://www.hospitalitymavericks.com/podcast/episode/2caa4d18/47-building-a-brewing-company-with-rob-finkThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

With a background in theatre and acting, today’s guest Tom Lionetti-Maguire fell in love with the immersive piece. In 2013 he launched Little Lion Entertainment, and operates the likes of The Crystal Maze LIVE Experience. Their mission is to provide live entertainment where the audience is at the heart of it.With the social industry crashing to an abrupt halt this spring, we find out how Tom navigated through this period. We explore why immersive experiences open to wider audiences, the need to model on small numbers, and what Tom is optimistic about.Links:The Crystal Maze: https://the-crystal-maze.com/Little Lion Entertainment: https://littlelionentertainment.com/#66 Being an investor during a pandemic with Ali Aneizi: https://www.hospitalitymavericks.com/podcast/episode/345cf40a/66-being-an-investor-during-a-pandemic-with-ali-aneizi #44 Setting a New Standard for Hospitality Experiences with Matt Grech-Smith: https://www.hospitalitymavericks.com/podcast/episode/405ceff8/44-setting-a-new-standard-for-hospitality-experiences-with-matt-grech-smithRebellion: https://rebellion.com/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

We don’t have the answers yet, but we need to ask the right questions in order to navigate through the pandemic. What’s clear is that the hospitality business model of low profit margins needs to change. Today’s special episode is from a webinar Michael had the pleasure of being on with Rob Liddiard, Founder of Yapster, and chaired by Matt Coulthard from Bizimply. They talked about operation transformation, product market fit, the solutions with the rental market and how to serve both your customers and employees. Links:Yapster: https://www.yapster.info/Bizimply: https://www.bizimply.com/Bear KitchenComing Back Stronger Episode 7 with Paul HookerDirty SixthComing Back Stronger Episode 8 with Patrick GrayCommandos & Crisis Communications Webinar with Scottie Mills and Ollie HumphriesLoungers IPO ProspectusThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

We’re going to take a different view of the hospitality industry today – through the eyes of investment. Today’s guest is Ali Aneizi, a M+A and Private Equity specialist, and founder of Tamweel Capital – an investment advisory boutique focussed on brand led consumer facing businesses.As the industry is going through an intense period of natural selection, we explore what future successful operators need to look like. Tune in to learn more about changing consumer behaviours, re-setting the landlord and tenant relationship, and delivering multi-channel offerings. Links:https://www.linkedin.com/in/alianeizi/#46 The Importance of Net Profit with Charlie McVeigh: https://www.hospitalitymavericks.com/podcast/episode/fa4d2ff8/46-the-importance-of-net-profit-with-charlie-mcveigh #44 Setting a New Standard for Hospitality Experiences with Matt Grech-Smith: https://www.hospitalitymavericks.com/podcast/episode/405ceff8/44-setting-a-new-standard-for-hospitality-experiences-with-matt-grech-smith Tamweel Capital: https://tamweelcapital.com/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What do successful leaders look like over the next few months? To get to the heart of this, Michael catches up with leadership expert Caitlyn O'Loughlin to dissect how most often it’s the simple things that stick. As Leadership Trainer at LifeLabs Learning, she’s seen first-hand that people-first companies are succeeding during the pandemic. Tune in to learn more about their learning-approach, what are tipping point skills and dealing with mental health as leaders.LifeLabs Learning has worked with over 700 companies, including Lyft and TED, to help them grow and scale through training and workshops. Links:‘The One Minute Manager’ by Ken Blanchard and Spencer Johnson: https://www.amazon.com/Minute-Manager-Kenneth-Blanchard-Ph-D/dp/074350917X ‘Thanks for the Feedback’ by Douglas Stone and Sheila Heen: https://www.amazon.com/Thanks-Feedback-Science-Receiving-Well/dp/0670014664 WorkLife with Adam Grant: https://www.ted.com/podcasts/worklife ‘The Culture Map’ by Erin Meyer: https://www.amazon.com/Culture-Map-Breaking-Invisible-Boundaries/dp/1610392507 #54 Lead with compassion with Gina Gardiner: https://www.hospitalitymavericks.com/podcast/episode/22c68aad/54-lead-with-compassion-with-gina-gardiner#31: Making Your Impact With Dr John Mervyn-Smith: https://www.hospitalitymavericks.com/podcast/episode/4aacb709/31-making-your-impact-with-dr-john-mervyn-smithLifeLabs Learning: https://lifelabslearning.com/about/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy