Hospitality Mavericks Podcast Show

In this bonus episode CEO and Co-Founder of Vita Mojo, Nick Popovici gives an extensive overview of the wave of digital transformations that have to happen across the industry during the last 3-6 months.Nick shares his views on where the industry will be 3 years from now. He believes that the winners are the brands which have radically changed their approach to how they run and operate their businesses through technology.At the end of the interview, Nick will share some amazing advice on how leaders should approach digital transformation and what needs to be done now to stay ahead in the new now.This episode is brought to you by the wonderful people at Vita Mojo - the digital partners for ambitious operators, helping Leon, Nando’s Yo! Sushi, Boston Tea Party and other leading brands transform their businesses with technology.Email: nick.liddle@vitamojo.comLinks:https://www.linkedin.com/in/b-nick-popovici-902844101/https://www.vitamojo.comhttps://www.linkedin.com/company/vita-mojo-os/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What is it that’s at the core of a truly happy workplace? This is a question I uncover with today’s guest, Henry Stewart, Chief Happiness Officer at Happy. Happy is an award winning Learning and Development organisation offering fun and engaging computer and management training. Happy's vision is outlined by Henry Stewart in his book, The Happy Manifesto. It outlines our 10 principles to create a happy, empowered workplace. It’s a book that has massively influenced the way I run my businesses, so I can’t wait to catch up with Henry.In this episode we explore the impacts of having a happy workplace. We discuss self-management, 33 ‘liberating structures’, being a good coach, how to overcome the challenge of ‘no going back’ – and why we need to be aware of hippos…Links:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  Join the GameChanger Facebook Group: https://bit.ly/2GAvr2WHappy: https://www.happy.co.uk/ ‘The Happy Manifesto’ by Henry StewartHenry’s LinkedIn: https://uk.linkedin.com/in/henrystewart Project Aristotle: https://rework.withgoogle.com/print/guides/5721312655835136/  Buurtzorg‘Multipliers’ by Liz Wisman: https://www.amazon.com/Multipliers-Best-Leaders-Everyone-Smarter/dp/0061964395 ‘Corporate Rebels’ by Joost Minnaar and Pim de Morree: https://www.amazon.com/Corporate-Rebels-Make-work-more/dp/9083004805/ ‘Turn the Ship Around!’ by David Marquet: https://www.amazon.com/Turn-Ship-Around-Turning-Followers/dp/1591846404/ ‘Good To Great’ by Jim Collins: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/ Alex Edmans: https://alexedmans.com/Managing Change Positively: https://www.happy.co.uk/leadership-and-personal-development/leadership-and-management-programmes/managing-change-positively/ Determine what makes a great manager: https://rework.withgoogle.com/guides/managers-identify-what-makes-a-great-manager/steps/learn-about-googles-manager-research/ #36: The Power Of Data With Simon Blackbourne, Commercial Director of Tahola: https://www.hospitalitymavericks.com/podcast/episode/48014ed4/36-the-power-of-data-with-simon-blackbourne-commercial-director-of-tahola This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael talks with experienced pub operator Kris Gumbrell, CEO of Brewhouse and Kitchen. They are an award-winning pub group and they operate more than 20 pubs spread all over the south of England with more in the pipeline.Kris talks about how the pandemic impacted them as a business and that they have used a people-first approach to ensure that they can get through this together.We also talk about what his view is when it comes to the future of food and drink and what role technology will play in the years to come. He also opens the lid on their plans in 2021.Links:https://www.brewhouseandkitchen.com/https://www.vitamojo.comhttps://www.linkedin.com/company/vita-mojo-os/Coming Back Stronger is brought to you by the wonderful people at Vita Mojo - the digital partners for ambitious operators, helping Leon, Yo! Sushi, Boston Tea Party and other leading brands transform their businesses with technology.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Calling in from San Diego, Shawn Walchef is a true maverick when it comes to scaling a restaurant digitally. Since the pandemic, his restaurant Cali Comfort BBQ has been three times more profitable than ever. Within 12 years, it’s gone from $300,000 losing money each year to making $3.3 million in 12 years. His secret? The smartphone.It’s common for people in hospitality to work 80 - 100 hours a week, but it just didn’t sit right. It’s time for restaurants to be reconfigured. Digital hospitality has a huge opportunity for all of us to harness. As we learn from Shawn, it takes consistency and time to learn how to craft your digital story to who you serve. Join our conversation as we discuss partnering with digital suppliers, podcasting, mastering digital marketing, and the days of the Yellow Pages. Links:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  Join the GameChanger Facebook Group: https://bit.ly/2GAvr2WRestaurantowner.com: https://www.restaurantowner.com/  Restaurant Solutions: https://restaurantaccountingservices.com/ Digital Hospitality Podcast: https://calibbq.media/podcast-episodes/  Cali Comfort BBQ YouTube: https://www.youtube.com/user/CaliComfortBBQ Toast: https://pos.toasttab.com/ Seth Godin: https://www.sethgodin.com/ Simon Sinek: https://simonsinek.com/ Gene Goycochea: https://twitter.com/ggoycochea ‘How I Built This’ by Guy Raz: https://www.amazon.com/How-Built-This-Unexpected-Entrepreneurs/dp/0358216761 How I Built This Podcast: https://www.npr.org/podcasts/510313/how-i-built-this David Meltzer: https://dmeltzer.com/ The Playbook podcast: https://www.entrepreneur.com/listen/playbook Gary Vaynerchuk: https://www.garyvaynerchuk.com/ Twitter @shawnpwalchef: https://twitter.com/shawnpwalchef CaliBBQ.media: https://calibbq.media/ #6: 'Only the Innovative Will Survive' With Joe Cripps, Co-founder and MD at Trail: https://www.hospitalitymavericks.com/podcast/episode/33806174/6-only-the-innovative-will-survive-with-joe-cripps-co-founder-and-md-at-trailThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Having been in the hospitality industry for 50 years, today’s guest has seen how the industry can scale. Robin Sheppard launched Bespoke Hotels with Haydn Fentum in 2000, and the group now manages over 9,500 hotel rooms, 8,000 employees and £815 million of assets across the UK. As a soft brand, they’re testament to the sustainability of being bespoke and local.Robin's innovative approach to marketing has broadened the customer base of all Bespoke Hotels and led to several awards and accolades, most notably ‘The RAC Hotel of the Year Award’ and the Caterer and Hotelkeeper ‘Hotel of the Year Award. Join our conversation as we discuss developing new revenue streams, the bigger picture of the hotel industry from a political and social perspective, and the Blue Badge Access Awards.Links:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  Join the GameChanger Facebook Group: https://bit.ly/2GAvr2WBook a call with Michael: https://www.hospitalitymavericks.com/book-a-chat Bespoke Hotels: https://www.bespokehotels.com/ Hotel Gotham: https://www.hotelgotham.co.uk/Hotel Brooklyn: https://www.hotelbrooklyn.co.uk/ David Attenborough: A Life On Our Planet: https://www.youtube.com/watch?v=64R2MYUt394The Blue Badge Access Awards: https://www.bluebadgeaccessawards.com/#75 Victoria Williams, CEO of terptree, on human communication and deaf people: https://www.hospitalitymavericks.com/podcast/episode/27f09bde/75-victoria-williams-ceo-of-terptree-on-human-communication-and-deaf-people #11: Creating Grand Hotel Experiences With Andrew Mosley: https://www.hospitalitymavericks.com/podcast/episode/337278a8/11-creating-grand-hotel-experiences-with-andrew-mosley-general-manager-of-the-grand-brighton This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Dialling in from Antigua, today’s guest has been instrumental in the making of the Hospitality Mavericks business. So I’m excited to bring on Nicole Antonio-Gadsdon, the ultimate HR rule breaker and expert in luxury hotels especially in the Caribbean. We connected a few years ago on LinkedIn, and instantly realised how aligned we are. So much so that we put together an article about how Mavericks will shake up the hospitality industry – and in this episode we explore if our predictions were correct.Nicole founded Banana Pepper HR to elevate the game for visionary hotel owners tired of the status quo with a more creative and integrated approach to human resources who want to build remarkable brands through their employees. She’s worked closely with the likes of Rosewood Hotel Group, Virgin Limited and Campbell Gray Hotels.Join our conversation as we discuss bouncing forward, “re-boarding” your staff, attracting different ways of thinking – and handling crises during Category 5 hurricanes and pandemics.Links:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  Join the GameChanger Facebook Group: https://bit.ly/2GAvr2WArticle by Michael and Nicole: What in the World is Shaking Up The Hospitality Industry? https://www.hospitalitymavericks.com/post/what-in-the-world-is-shaking-up-the-hospitality-industry #67 Changing the industry business model: https://www.hospitalitymavericks.com/podcast/episode/2f336091/67-changing-the-industry-business-model-with-rob-liddiard-ceo-yapster-and-matt-coulthard-bizimply Sweetgreen: https://www.sweetgreen.com/ Danny Meyer: https://twitter.com/dhmeyer The Pig Hotel: https://www.thepighotel.com/ #62 Leading with radical acceptance with Dr Vikki Barnes: https://www.hospitalitymavericks.com/podcast/episode/37279533/62-leading-with-radical-acceptance-with-dr-vikki-barnes-clinical-psychologist-and-founder-of-positive-wellbeing #8: The Power of a Brandful Workforce With Julia Gometz: https://www.hospitalitymavericks.com/podcast/episode/33a8bc01/8-the-power-of-a-brandful-workforce-with-julia-gometz-author-and-co-founder-of-brandful-code This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Over the past 25 years, Uncle John’s Bakery has remained a staple household name within the Afro-Caribbean Community, with a community expanding across the UK as well as around the world. Founded by his parents, today’s guest is Samuel Mensah, the MD of the company. From the very start, the ethos of the business is the Ghanian saying “Obeyeyie”, which means “things will get better”. And amidst the pandemic, this ethos has been their North Star.Uncle John’s Bakery retails in major supermarkets such as Morrisons, and has collaborated with brands including Dropbox, Ghana Party In The Park, Unicorn Theatre and many more. They have also received positive recognition from major institutions such as GUBA, 10 Downing Street, British Baker and Time Out magazines. I’m excited to have Samuel on the show to learn more about running a family business. In this conversation we explore being digitally accessible, the future of the high street, his visit to 10 Downing Street – and their signature sweet bread.Links:Euphorium: https://euphorium.uk.com/ Click It Local: https://www.clickitlocal.co.uk/ Campaign with Google: https://www.instagram.com/p/CEtvkC2jw1G/Uncle John’s Bakery: https://theunclejohnsbakery.com/ Instagram: https://www.instagram.com/unclejohnsbakery/ Facebook: https://www.facebook.com/theunclejohnsbakery Twitter: https://twitter.com/unclejohnbakery Samuel’s Instagram: https://www.instagram.com/smxuk/?hl=en The End Goal Podcast: https://podcasts.apple.com/gb/podcast/the-end-goal-podcast/id1516700094 #56 Heartfelt Hospitality with Neena Jivraj Stevenson, Chief Cultural Officer of Point A Hotels: https://www.hospitalitymavericks.com/podcast/episode/1ea55f7d/56-heartfelt-hospitality-with-neena-jivraj-stevenson-chief-cultural-officer-of-point-a-hotels Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

JOIN THE COMMUNITY HERE - FACEBOOK:https://bit.ly/2GAvr2WStaring down the barrel of a 60% permanent closure rate...It's time to fix what's broken.It’s time to change the game.The hospitality industry is at a pivotal point and it has become painfully obvious that business acumen and strategic planning will matter just as much as resilience.There's no shortage of resources ranging from how to apply for loans to how to negotiate with your landlord. At some point, we will turn our sights towards the future and, when that time comes, we’ll need the tools and strategies to thrive, not just survive.  In the hospitality industry, we fix our own problems. This is no different. We’ve created a group called The Hospitality Game ChangersIt’s on Facebook, a platform you already use dailyIt’s a space just for us where we’re tackling the most difficult issues facing our industry and creating solutions. It’s updated daily with the most compelling audio, written and video content to make sure you’re plugged in to what’s going on today and what can help us tomorrow. It’s quick, easy and free to join.Just login to Facebook and search "Hospitality Game Changers" in the search bar.Click join and you’re all set. We can’t change the cards that we are dealt, but we can change how we play the game. JOIN THE COMMUNITY HERE - FACEBOOK:https://bit.ly/2GAvr2WThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Today’s guest, Victoria Williams, is on a life ambition to change the world for deaf people. Establishing her company terptree 14 years ago, their goal by 2025 is to positively impact 1 million deaf people’s lives. It’s ambitious, but Covid-19 has highlighted how it affects so many people. The innumerable challenges, such as mandatory face coverings, leave deaf people feeling even more isolated. It’s time for businesses to step up, and better serve this population.I’m excited to have Victoria on the show to learn more about the surprisingly simple things we can do, why tech is not the core solution, and how to better communicate with all members of our society.Links:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  terptree: https://terptree.co.uk/ Terptree Blog: https://terptree.co.uk/news-articles/ Access To Work: https://www.gov.uk/access-to-work The Hidden Disabilities Sunflower: https://hiddendisabilitiesstore.com/ Zoom’s Accessibility: https://zoom.us/accessibilityThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

There’s often a big stigma behind fast food and QSR, but it’s the best way to be the biggest in the world. As former colleagues, I was super excited to catch up with Mark Hawthorne, Former CEO at McDonald's and Guzman y Gomez. With the fast-changing landscape, we need to rewrite the leadership playbook. Mark has spent decades working with the world leaders of QSR. Currently based in Australia, he’s built successful businesses around the world. Best-known for his forward-thinking approach to leadership, we explore the new opportunities from this new playing field.Join us as we discuss the restaurants doing well right now, mentors, and the biggest surprise he’s seen this year – as well as signing goals with ketchup handprints.Links:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  #10: Leadership Advice From Andreas Karlsson, CEO of Sticks'n'Sushi: https://www.hospitalitymavericks.com/podcast/episode/c2d89fa2/10-leadership-advice-from-andreas-karlsson-ceo-of-sticksnsushi This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy