Hospitality Mavericks Podcast Show

Juliana Hahn is a specialised hospitality copywriter, after having worked in hotels across the world – from the Caribbean and Paris to Jordan and Bangkok. She’s worked with leading brands like Four Seasons, Radisson Blu, Pfizer and Ericsson, to name a few. Today we explore the long-term storytelling strategies. Tune in as we discuss the power of repeating the same story, how to communicate when you’re not operating, storytelling internally as a team. We also unpack some practical tips on updating your website and chat features.Links:The Do Lectures: https://thedolectures.com/ Honest Burgers: https://www.honestburgers.co.uk/ Aman: https://www.aman.com/ Generator Hostels: https://staygenerator.com/ HospitalityCopywriting.com: https://hospitality-copywriting.com/ LinkedIn: https://www.linkedin.com/in/julianahahn/ #81 Dhilon Solanki, UK & EMEA Director at Sprout, on Customer Loyalty: https://www.hospitalitymavericks.com/podcast/episode/cc4ef272/81-dhilon-solanki-uk-and-emea-director-at-sprout-on-customer-loyalty Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  Join the GameChanger Facebook Group: https://bit.ly/2GAvr2WPlease help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

When today’s guest, David Abraham, saw the stat a few years ago that 40% of US jobs could be done remotely, Outpost was a no brainer. Set up in 2016, Outpost is a hospitality brand delivering live, work and travel services to a community of remote workers. From teaching in Japan to working at the White House and Wall Street to NGOs, David has seen and done a lot.Calling in from Singapore, David shares his tips on how to build a strong community with interactive spaces. In this episode we explore the future for families being digital nomads, building partnerships, how we want to travel in the future, and the opportunities for hotels. Whilst a lot of us are in lockdown, this episode will embolden you for a brighter future when we can travel and collaborate in person again. Links:DestinationOutpost.co: https://destinationoutpost.co/ ‘The Elements of Power’ by David Abraham: https://www.amazon.com/Elements-Power-Gadgets-Struggle-Sustainable/dp/030022690X ‘Why We Sleep’ by David Walker: https://www.amazon.com/Why-We-Sleep-Unlocking-Dreams/dp/1501144324/ David’s LinkedIn: https://www.linkedin.com/in/david-abraham-73960a1/ #88 Larry Korman, President of AKA Hotel Residences, on Being 3D: https://www.hospitalitymavericks.com/podcast/episode/1fe677ea/88-larry-korman-president-of-aka-hotel-residences-on-being-3d Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  Join the GameChanger Facebook Group: https://bit.ly/2GAvr2WPlease help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Back in January 2016, Pim de Morree and Joost Minnaar quit their corporate jobs after their workplaces were too filled with too much inertia, bureaucracy and a lack of motivation. They started the blog Corporate Rebels and have been travelling the world to visit the most inspiring workplaces. I’m super excited to finally have Pim on the show as I’m a huge fan of their book, Corporate Rebels. As we know, hospitality doesn’t work in a linear way, so why do so many organise themselves in such a top-down way? I bring Pim on to the show to uncover the key principles of how to organise a truly successful business. Tune in as we discuss being a supportive leader, why tech projects often flop, and what businesses are doing to keep innovative – from nursing care homes to manufacturing plants.Links:‘Corporate Rebels’ by Pim de Morree and Joost MinnaarCorporate Rebels Blog: https://corporate-rebels.com/archives/ The 8 Trends: https://corporate-rebels.com/trends/ Honest Burgers: https://www.honestburgers.co.uk/ Zingermans: https://www.zingermans.com/ VkusVill: How A Russian Giant Disrupts The Retail Industry: https://corporate-rebels.com/vkusvill/ Promoting Psychological Safety In A Chinese Manufacturing Plant: https://corporate-rebels.com/psychological-safety/ Buurtzorg's Healthcare Revolution: https://corporate-rebels.com/buurtzorg/ #34: Love It Or Leave It: Creating Workplace Happiness With Samantha Clarke: https://cutt.ly/aj9xmUI #40 Organisational and Individual Happiness with Lars Kure Juul, HR Executive: https://cutt.ly/Wj9z5Jv #80 Henry Stewart, Chief Happiness Officer at Happy, on Freedom and Trust: https://cutt.ly/dj9zzs1 Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  Join the GameChanger Facebook Group: https://bit.ly/2GAvr2WPlease help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Dialling in from Toronto, Canada, SEO expert John Vuong runs through what you can do to be fully discoverable by your ideal audience. As John mentions, people on Google are at the buying stage of the process – whether it’s checking reviews, your menu, if you’re available for takeaway within the next five minutes, and so on. Being SEO-optimised is essential.John’s entrepreneurial spirit and experience working with more than 5,000 local business owners at Yellow Pages inspired him to start his own company, Local SEO Search, in 2013. It is a full-service search engine optimization (SEO) company that serves small businesses.In this episode, we explore what you can do as a business owner to get started with SEO. We also discuss how to manage SEO when you’re time-poor, the 14 digital touch points of your customer, embracing mistakes, and what John has learnt from working with thousands of small business owners throughout his careerLinks:LocalSEOSearch.com: https://www.localseosearch.ca/ ‘Post-Corona’ by Scott Galloway: https://www.amazon.com/Post-Corona-Opportunity-Scott-Galloway/dp/0593332210 Ray Dalio: https://twitter.com/raydalio ‘The One Minute Manager’ by Ken Blanchard: https://www.amazon.com/New-One-Minute-Manager-Manager-updated/dp/8172234996/ ‘5 AM Club’ by Robin Sharma Ziva meditation: https://zivameditation.com/ #79 Shawn Walchef, Cali BBQ Media Founder, on the craft of digital storytelling: https://www.hospitalitymavericks.com/podcast/episode/21307011/79-shawn-walchef-cali-bbq-media-founder-on-the-craft-of-digital-storytelling Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  Join the GameChanger Facebook Group: https://bit.ly/2GAvr2WThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I’ve wanted to have today’s guest on the show for a while now, and the day has finally arrived! Naimesh Patel is Co-Founder and CEO of Manju's, the family-run Indian restaurant in Brighton. Manju's is named after their 84 years old mother who is a chef at the restaurant – a lifelong dream now fulfilled. This was a deeply grounding interview where we unpack the importance of having an internal North Star.In our conversation we discuss their recruiting process, having on small menus, the reasons why hospitality businesses fail, and changing people’s perceptions of Indian food. As we enter 2021 with many challenges, we learn how Naimesh has practised patience whilst the restaurant has been closed since March 2020.Links:Peter Jones: How We Made Our Millions: https://www.bbc.co.uk/programmes/b0175q02 Bill Ackman on the restaurant business: shorturl.at/iIRZ0  #29: Enriching Lives With Mowgli's Nisha Katona, Founder & MD of Mowgli Street Food: shorturl.at/cnzGNManjus.co.uk: http://manjus.co.uk/ Manju’s Facebook: https://www.facebook.com/Manjus-272513206519959/ Manju’s Instagram: https://www.facebook.com/Manjus-272513206519959/ Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  Join the GameChanger Facebook Group: https://bit.ly/2GAvr2WPlease help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

As we kick off with 2021, there’s a long road ahead of us. Larry Korman – design and travel extraordinaire – joins the show to share why he’s optimistic about the industry, and what you can do to keep innovating. AKA offers weekly and monthly stays in studio and one to two bedroom residences in beautiful buildings with personalised support. They have locations in NYC, Philadelphia, Washington DC, London and LA. It’s a division of Korman Communities, a four generation family-run real estate business since 1909 and pioneer of the furnished suite concept in 1966.I love Larry’s bullish energy, and his insatiable desire to build a great team. Tune in as we explore value propositions, innovating remotely, digital partnerships, humanising experiences and how AKA succeeds by looking at things 3-dimensionally. Links:AKA: https://www.stayaka.com/ Technogym: https://www.technogym.com/ Wolfgang Puck: https://twitter.com/wolfgangpuck #84 Jeremiah Tower, the Father of American Cuisine, on the Creative Force: https://www.hospitalitymavericks.com/podcast/episode/2dd4b48f/84-jeremiah-tower-the-father-of-american-cuisine-on-the-creative-force Jeremiah Tower: The Last Magnificent: https://www.youtube.com/watch?v=WefXe-io6aw Jean-Georges Vongerichten: https://twitter.com/jeangeorges Live it! Program: https://www.stayaka.com/live-it/new-yorkKaramoor Estate Wines: https://www.karamoorwines.com/ Larry’s Twitter: https://twitter.com/larrykorman #24: Exceptional Hospitality Leadership With Peter Avis, Customer Service and Hospitality Consultant: https://www.hospitalitymavericks.com/podcast/episode/47d79bee/24-exceptional-hospitality-leadership-with-peter-avis-customer-service-and-hospitality-consultant Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  Join the GameChanger Facebook Group: https://bit.ly/2GAvr2WPlease help us get better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Purpose and profit. Those two simple words are really not that simple in daily practice, but both are symbiotic for any business. In this episode we explore how companies can operate on a clear alignment of the two, and how we best define these terms.From Apple to Patagonia, being purpose-driven wins on the long-term. So what does it take for your purpose to be actionable, and not get swept away by lofty or delusional goals? Tune in to episode 6 as we discuss bringing people together, the distribution of wealth, knowing your why and tweaking a company’s direction.It’s clear there’s still so much more to discover. We’re on a mission to unpack how the hospitality industry can operate on a better model. Join in on our continued conversation by connecting with us through the links below. Resources mentioned:#002: Doughnut Economics: https://www.hospitalitymavericks.com/podcast/episode/299f7e23/hospitality-and-the-infinite-game-002-doughnut-economics‘The Infinite Game’ by Simon Sinek: https://www.amazon.co.uk/Infinite-Game-Businesses-Achieve-Long-Lasting/dp/0241295599‘Homo Deus: A Brief History of Tomorrow’ by Yuval Noah Harari: https://www.amazon.co.uk/Homo-Deus-Brief-History-Tomorrow/dp/1784703931/ UN 17 Goals of Development: https://sdgs.un.org/goals Get in touch:Michael’s Email: michael@hospitalitymavericks.com David’s Email: david@objectspaceplace.com Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ We have been recording this from a brand new podcast suite at Plus X Innovation Hub on Lewes Road in Brighton. This place is an awesome seven storey Innovation Hub for creative and innovative entrepreneurs. It’s got media suites for creating content like podcasts, it’s got maker workshops for prototyping including a 3D printing farm, plus it’s got plenty of co-working and office space. They’ve also just launched an Innovation support programme for businesses called BRITE which you can check out at www.briteinnovation.co.uk. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Connecting all the way from Bangkok, Thailand, I’m joined by Deepak Ohri, CEO Lebua Hotels and Resorts. Deepak is a real truth-seeker, so I really enjoyed hearing his gems of knowledge. As he mentions in this episode, “people are assets, not costs” – we need to look after our staff now more than ever. Deepak is an entrepreneur, business leader, public speaker, guest lecturer, and mentor. He joined Lebua Hotels and Resorts in 2003, where he helped drive its ambitious growth by keeping the human in the centre of everything. The Bangkok-based luxury hotels and restaurants company have locations in Thailand, India, and New Zealand.Join us as we explore the opportunities with 5G, the future of green luxury tourism, sticking to the basics, and what we can learn from The Godfather.Links:Lebua Hotels & Resorts: https://lebua.com/ #10: Leadership Advice From Andreas Karlsson, CEO of Sticks'n'Sushi: https://www.hospitalitymavericks.com/podcast/episode/c2d89fa2/10-leadership-advice-from-andreas-karlsson-ceo-of-sticksnsushi Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  Join the GameChanger Facebook Group: https://bit.ly/2GAvr2WPlease help us get better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

The B Corp movement envisions a global economy that uses business as a force for good. Businesses should not only generate returns, but also to create value for its customers, employees, community, and the environment. Through its rigorous assessments, there are now over 3,300 certified B Corporations across 150 industries in 71 countries.In this episode we explore the pragmatic way to assess if businesses are built as ‘good’. It’s clear that becoming a B Corp is no award show or marketing exercise as you need to continually improve to maintain your status. Join us as we discuss our scores from their assessment, how it has helped many businesses grow sustainably, and its implications for going mainstream.Resources mentioned:BCorporation.uk#001: Long-term Thinking#002: Doughnut Economics#003: Circular EconomyToast AleThe Bear KitchenB Corp Free Assessment Tool‘There Is No Planet B’ by Mike Berners-LeeGet in touch:Michael’s Email: michael@hospitalitymavericks.com David’s Email: david@objectspaceplace.com Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ We have been recording this from a brand new podcast suite at Plus X Innovation Hub on Lewes Road in Brighton. This place is an awesome seven storey Innovation Hub for creative and innovative entrepreneurs. It’s got media suites for creating content like podcasts, it’s got maker workshops for prototyping including a 3D printing farm, plus it’s got plenty of co-working and office space. They’ve also just launched an Innovation support programme for businesses called BRITE which you can check out at www.briteinnovation.co.uk. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Building trust and having the space to be creative is essential for any business to thrive. Today’s guests Kitty Newman and Klaudia Mitura have seen this impact operators firsthand, so I can’t wait to unpack what you can do to practically implement these values into your workplace.As co-hosts of &Happiness, a podcast which explores what makes us happy, Kitty and Klaudia are obsessed with storytelling. Alongside the podcast, Kitty is the Director of creative digital marketing agency TrapezeMedia, and Klaudia is a work psychologist and a learning and development specialist. They also provide online training, including the popular Hospitality Reset Menu.We discuss buying directly from brands, how restaurants track ROI from online marketing, the future of at-home restaurant experiences, and how to watch out for your ‘gremlins’.Links:& Happiness Podcast: https://www.andhappiness.co.uk/Brighton Coffee Works: https://www.instagram.com/brightoncoffeeworks/ Dirty Bones: https://dirty-bones.com/ Rice Error: https://riceerror.com/Episode 19: Social Media &Happiness: https://www.andhappiness.co.uk/episodes//episode-19-socialmedia #72 Edd Heller, Founder of The Ethicurean Guild, and 100,000 meals for those in need: https://www.hospitalitymavericks.com/podcast/episode/1cc3c37c/72-edd-heller-founder-of-the-ethicurean-guild-and-100000-meals-for-those-in-need Dent Accelerator: https://www.dent.global/accelerators/ ‘Key Person of Influence’ by Daniel Priestley: https://amzn.to/3bjhTWG‘Drive’ by Daniel Pink: https://amzn.to/2MDeacvTrapezeMedia.co.uk: https://www.trapezemedia.co.uk/ Hospitality Reset Menu: https://www.trapezemedia.co.uk/reset-menu Social Media Paid Ads Workshop: https://www.trapezemedia.co.uk/2nd-course #71 Mark Smith, Founder of Double Up Social, on Telling Your Story: https://www.hospitalitymavericks.com/podcast/episode/1b3330d8/71-mark-smith-founder-of-double-up-social-on-telling-your-story #34: Love It Or Leave It: Creating Workplace Happiness With Samantha Clarke: https://www.hospitalitymavericks.com/podcast/episode/4a14c886/34-love-it-or-leave-it-creating-workplace-happiness-with-samantha-clarke-happiness-consultant-author-and-founder-of-the-growth-and-happiness-school Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  Join the GameChanger Facebook Group: https://bit.ly/2GAvr2WPlease help us get better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5nThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy