Hospitality Mavericks Podcast Show

With our shared passion for checklists, Carina Martins Nakamá joins the show to reveal the power of having plans and processes in place so you can operate from a place of calmness. Carina is the Founder and Director of Benessere, which helps people and organisations in hospitality become healthier, happier and more prosperous.Carina has an MBA in Business Management at Fundacao Getulio Vargas – considered one of the best business schools in Latin America, and later in the UK further specialised in Project Management and Process Improvement, becoming a certified Project Management Professional, Agile, Prince2 and Lean Practitioner. Before moving on to launch her own business, Carina was Director of Processes and Continuous Improvement at Kognitiv, a global travel and loyalty startup. Today we explore setting a plan for your staff. We also talk about leveraging digital tools, self-leadership, e-learning, fixing the fundamentals – and so much more. Links:‘Good To Great’ by Jim Collins: https://www.amazon.com/dp/0066620996 #35: It's All About The Team With Marta Pogroszewska, Managing Director of Gail's: https://hospitality-mavericks.captivate.fm/episode/-35-its-all-about-the-team-with-marta-pogroszewska Benessere: https://www.benessere.uk/ Carina’s LinkedIn: https://www.linkedin.com/in/crcmn/ Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.Download Your Free Copy of From Fragile to Agile White Paper here👇https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Paddy & Scott’s is a true maverick coffee business. They cut out the middle-men and conglomerates; shortening the distance between coffee grower and coffee drinker. In 2016 they took on their very own coffee farm in Meru, Kenya, working directly with a family who have been growing coffee for generations. Paddy & Scott’s now produce over 30,000 cups of coffee per day: from their own fuelling stations to over 150 branded concessions. MD at Paddy & Scott’s, Jonathan Reed, joins the show to share how their coffee empire continues to expand. In this episode we explore their flat hierarchy business, the power of reprioritising, the impact of core hires, how their reduced open days have boosted performance – and why a lot can be achieved with a humble cup of coffee. Links:‘Shoe Dog’ by Phil Knight: https://www.amazon.com/dp/B0176M1A44 ‘Maverick’ by Ricardo Semler: https://www.amazon.com/dp/0446670553 YouTube: https://www.youtube.com/user/PaddyandScottcoffee Paddy & Scott's Shop: https://paddyandscotts.shop/ #29: Enriching Lives With Mowgli's Nisha Katona, Founder of Mowgli Street Food: https://hospitality-mavericks.captivate.fm/episode/29-enriching-lives-with-mowglis-nisha-katona-founder-md-of-mowgli-street-food Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  More episodes for you to check out here Download Your Free Copy of From Fragile to Agile White Paper here👇https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

We’re excited to be back with Hospitality and The Infinite Game, and today we dig into the different nuances of growth. A book that’s had a huge impact on us is ‘Small Giants’ by journalist Bo Burlingham. It explores what some of the most remarkable, under-the-radar companies are doing, and questions the usual definitions of business success.In this discussion, we unpick some key insights from the book, like finding your business mojo and looking at effort positively. We also explore the cultural changes as your business grows, financial freedom, how to maintain and improve the soul of the business – and ultimately, what type of growth is right for your business.Resources mentioned:‘Small Giants’ by Bo Burlingham: https://www.amazon.com/dp/014310960X ‘Good to Great’ by Jim Collins: https://www.amazon.com/dp/0066620996/#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 #122 Tom Barton, co-founder of Honest Burgers, on Leading by Example: https://hospitality-mavericks.captivate.fm/episode/122#127 Barry O’Reilly, Co-Founder of Nobody Studios, on How to Unlearn: https://hospitality-mavericks.captivate.fm/episode/127 Danny Meyer on Masters of Scale: https://mastersofscale.com/danny-meyer-when-and-how-to-ignore-conventional-wisdom/Get in touch:Michael’s Email: michael@hospitalitymavericks.com David’s Email: david@objectspaceplace.com Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

People stay at companies because they’re developing and progressing, not because their leaders think they ‘know it all’. To build this progressive culture, today’s guest shares how the skill in unlearning is more important than ever. Dialling in from the US, Barry O’Reilly is the Co-Founder of Nobody Studios, and author of ‘Unlearn’ and ‘Lean Enterprise’. He has pioneered the intersection of business model innovation, product development, organisational design, and culture transformation.In this episode, we discuss the three steps to unlearning, ‘culture hacks’, lessons from high performance companies, how to have difficult conversations with your employees, and Barry’s personal experience of unlearning that helped him write his latest book.Links:‘Unlearn’ by Barry O’Reilly: https://www.amazon.com/dp/1260143015 ‘Good to Great’ by Jim Collins: https://www.amazon.com/dp/0066620996/ Icon Meals: https://iconmeals.com/ Nobody Studios: https://nobodystudios.com/ The Unlearn Podcast: https://www.unlearn.online/podcast Unlearn.online: https://www.unlearn.online/ #95 Ally Gordon, Coach and Mentor, on Your Belief System: https://hospitality-mavericks.captivate.fm/episode/95 Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  More episodes for you to check out here Download Your Free Copy of From Fragile to Agile White Paper here👇https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Simon Mitchell went from being a 90s DJ to his own events company, Impulse, in 2003, before joining Concerto Group in 2011. In early 2016, Simon joined as MD for KERB – a household name in the UK street food market. The membership organisation is dedicated to the incubation and acceleration of London’s most innovative street food businesses. Street food is an incredible way of starting your own food business. Find out in this episode how KERB helps support new talent, the major changes the company has had to make this year, and the trend that’s here stay: looking beyond just profits – how to make real social impact through your business.Links:#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example: https://hospitality-mavericks.captivate.fm/episode/122 KERB Food: https://www.kerbfood.com/ #94 Elvin Turner, Author of 'Be Less Zombie', on Big Ideas: https://hospitality-mavericks.captivate.fm/episode/94 Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

There’s no doubt that the food delivery business supports the big chains but not the independent ones. Enter a real changemaker: Toby Savill, Co-Founder and CEO at Foodstuff – a new food delivery company in the UK which works with only independents, supports riders on living wage, and provides a zero emissions delivery.What’s more, Foodstuff launched during the pandemic, yet they’ve managed to scale across multiple locations in the UK – including Manchester, Bristol and Cambridge. Tune in to this conversation as we discuss the power of brand association, what it’s like challenging Just Eat and Uber Eats, Foodstuff’s restaurant vetting process, and building their advisory board. Links:Foodstuff: https://wearefoodstuff.co.uk/ Special Edition Episode: Out of the Blocks LAP ONE: https://hospitality-mavericks.captivate.fm/episode/special-edition-episode-out-of-the-blocks-with-peter-backman-and-michael-tingsager Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Peter Backman and Michael Tingsager have chosen to come together to create a series of conversations to help leaders in the food and drinks industry to get better out of the starting blocks recovering from a pandemic, no one wanted and no one was ready for.We don't have all the answers but we wish to share our observations and insights which can help leaders to make better decisions about their strategies and tactics as they navigate through the time ahead.Key takeaways from this episode are:The current impact on the world and the food drinks industry The delivery market is changing The debt crisis and landlordsStaffing CrisisCOVID ScareHow the future of the industry might look 6-12 months from nowLinks:https://www.linkedin.com/in/peter-backman-38305a6/https://www.peterbackmanfs.com/https://www.linkedin.com/in/michaeltingsager/https://www.hospitalitymavericks.com/Connect with the podcast:Join the Hospitality Mavericks newsletter More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Mary Sue Miliken is one of my personal heroes. With over four decades of experience working in the hospitality sector, she has created a true legacy through her sustainability, social and culinary goals. Mary is an American chef, restaurateur, cookbook author, activist, and radio and TV personality. She is best known for Border Grill restaurants, trucks, and catering, which she runs with her business partner of more than 35 years, Susan Feniger.In this conversation we discuss what it’s like to work with a business partner, being a ‘celebrity chef’, lobbying legislators, overcoming the diversity challenges in the industry, leveraging women-owned restaurants – and working with Julia Childs. Links:#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example: https://hospitality-mavericks.captivate.fm/episode/122Regarding Her: https://www.regardingherfood.com/The James Beard Foundation: https://www.jamesbeard.org/Instagram: https://www.instagram.com/marysuemilliken/ BorderGrill.com: https://www.bordergrill.com/ #114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Systems, culture and business – those are the foundations for a successful, sustainable business. Jim Laube, Founder of RestaurantOwner.com, shares some practical applications and what you can start doing today. Join us as we explore the relationship between leadership and culture, and what we mean by ‘culture’. We also discuss communicating your values, empowering your staff, and practising daily gratitude. RestaurantOwner.com was founded in 1998 by Jim Laube. With a diverse food service background beginning in high school, Jim has held positions in the restaurant industry as a server, bartender, manager, controller and CFO. Today, Jim is focused on creating resources and training programs that support the creation of more independent restaurant success stories.Links:‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/dp/0712676090 #32 The Rise of The Independent Restaurant Owners With Barry Shuster: https://hospitality-mavericks.captivate.fm/episode/32-the-rise-of-the-independent-restaurant-owners-with-barry-shuster ‘The Culture Engine’ by Chris Edmunds: https://www.amazon.co.uk/dp/B00MG2KN3O/‘The Culture Fix’ by Will Scott: https://www.amazon.co.uk/dp/B08L6Y1KB4/ #29: Enriching Lives With Mowgli's Nisha Katona, Founder & MD of Mowgli Street Food: https://hospitality-mavericks.captivate.fm/episode/29-enriching-lives-with-mowglis-nisha-katona-founder-md-of-mowgli-street-food RestaurantOwner.com: https://www.restaurantowner.com/jim@restaurantowner.comConnect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

This is the first face-to-face conversation I’ve had since the pandemic, and I’m super excited to meet the co-founder of Honest Burgers, Tom Barton, in Brighton – where the business was conceived. Starting from humble beginnings, they now have burger restaurants in London, Reading, Bristol, Cambridge, Cardiff, Brighton, Manchester and Liverpool. They make British beef patties in their own butchery, and most of their ingredients are homemade.We discuss what it means to be honest, being an ‘anti-chain’, their Honest X Incubator initiative, eating food with your hands, regenerative farming, their role in climate change as a beef business – and green corduroy flares. Links:Clarkson’s Farm: https://www.primevideo.com/detail/0SHGKA0J8D4G01ZGD647627NEJ Honest Burgers: https://www.honestburgers.co.uk/#77 Nicole Antonio-Gadsdon, Founder of Banana Pepper HR, on leading with care: https://hospitality-mavericks.captivate.fm/episode/77Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy