Hospitality Mavericks Podcast Show

From chefs to bartenders, live musicians to DJs, HOMEtainment helps create memorable events from the comfort of your own home. Today I’m joined by the co-founder, Antoine Melon, who has over 25 years of experience in opening and running restaurants and hotels all over the world. Antoine launched HOMEtainment during the pandemic, so I can’t wait to learn more about his experiences.In this episode we explore how to stand out as a premium provider, the home entertainment market, how the HOMEtainment platform works and mental health in hospitality.  Links:HOMEtainment: https://www.hometainment.com/ #121 Daniel Hulme, Founder of On Air Dining, on Agility and creating Experiences at Home: https://hospitality-mavericks.captivate.fm/episode/121  Antoine’s LinkedIn: https://www.linkedin.com/in/antoinemelon/ Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.Download Your Free Copy of From Fragile to Agile White Paper here👇https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

It’s great to have another deep dive into digital transformation with Hugo Engel who is Digital Executive at Leon restaurants where he is part of building the restaurant for the future.We will be talking about: how Leon is using digital ordering capabilities to serve and understand customers better.Michael and Hugo talk about:How to use digital ordering capabilities to serve and understand customers betterHow to put digital tools in the hands of the frontline How data can transform your customer exspirenceHow digital learning can improve the onboarding process The importance of stopping up and sorting out your tech stack.We also talk about their next big move when it comes to Digital Transformation in restaurants and much more.Please note that this interview was recorded back in Marts 2021, so lots of things have changed for both LEON & the industry.If you are a hungry learner when it comes to digital transformation in hospitality I would recommend downloading a copy of the free report DIgital transformation of Hospitality, created by Vita Mojo, Hospitality KAM-Media and us here at Hospitality Mavericks. We have interviewed more than 100 leaders across the hospitality industry to understand where they are, how they are adapting to change, and how the future looks when it comes to digital transformation. You can download the report via the link here The Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe.Learn more about Vita Mojo here👇https://www.vitamojo.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Today’s guest David Lockwood has been involved with the British cheese scene for 25 years – and is currently the Managing Director of Neal's Yard Dairy. The artisanal cheese retailer works with about 40 cheesemakers. They select, mature and sell farmhouse cheese from the UK and Ireland. Their secret to their success? Always have a clear, long-term plan in mind.I had a great time meeting David in person, checking out their dairy in London. Tune in to our conversation as we explore the history of Neal’s Yard, mission statements, paying your staff good salaries, being flavour-driven, treating your suppliers like they are your partners – and his brief stint working on Wall Street. Links:Neal’s Yard Dairy: ​​https://www.nealsyarddairy.co.uk/ #114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 #91 Pim de Morree, Co-Founder of Corporate Rebels, on Progressive Missions: https://hospitality-mavericks.captivate.fm/episode/91 David’s email: david@nealsyarddairy.co.uk  Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.Download Your Free Copy of From Fragile to Agile White Paper here👇https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Lee Curtis, CCHP, co-founded RESIDE in November 2017. RESIDE’s core purpose is to fundamentally change the short-term rental and alternative accommodation marketplace by leveraging their operational expertise, 3SIXTY technology platform and globally vetted supply chain to deliver a curated, compliant and high-touch, hyper local experience to guests anywhere in the world.In this fascinating conversation, I explore with Lee about the future of travel and the short stay trends we are now seeing across the industry. We also touch on compliance, embedding human touch points within technology, the range of consumer ‘travel skillsets’, sustainable trips – and David Brent.Links:RESIDE: https://staywithreside.com/ Lee’s LinkedIn: https://www.linkedin.com/in/lee-curtis-cchp-17196210 #88 Larry Korman, President of AKA Hotel Residences, on Being 3D: https://hospitality-mavericks.captivate.fm/episode/88 Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this Digital Titans conversation, our guest is James Sandrini Co-Founder & Strategy Director at 48.1. They are a creative agency in London that helps companies to get clarity on their brand and positioning and help to tell their story clearly to customers and employees.In this conversation, we talk about the power step back start to get the strategy right before just doing it.  We talk about too many leaders just trying to copy what works somewhere else and don’t strategise on what is the right solution for their brand. He shares examples of companies that use this time to work on strategy instead of just putting out the fires.James shares how he has observed that the consumers now have accepted and expect that digital ordering and sees it as a fundamental factor when they engage with hospitality businesses.We also talk about their next big move when it comes to Digital Transformation in restaurants and much more.If you are a hungry learner when it comes to digital transformation in hospitality I would recommend downloading a copy of the free report DIgital transformation of Hospitality, created by Vita Mojo, Hospitality KAM-Media and us here at Hospitality Mavericks. We have interviewed more than 100 leaders across the hospitality industry to understand where they are, how they are adapting to change, and how the future looks when it comes to digital transformation. You can download the report via the link here  or via this link:https://resources.vitamojo.com/digital-transformation-hospitality-reportThe Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe.Learn more about Vita Mojo here👇https://www.vitamojo.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

The GC Index® is the organimetric that empowers organisations to drive performance and achieve innovation by creating game-changing teams and cultures. Today we’re joined by the Co-Founder and Chief Polisher, Nathan Ott. His fundamental belief is that everyone can make an impact in their world. As such, he has created a global community of GC Partners and GCologists, who are committed to fostering the impact and contribution from everyone around the globe.In this conversation we unpack how the GC Index works and the five different business owner types. Live on the show, we also go through my results from the test to find out about my ‘Game Changer’ tendencies. Don’t forget to also check out my interview with the other Co-Founder, Dr John Mervyn-Smith, linked in the show notes below.Links:Nathan’s LinkedIn: https://uk.linkedin.com/in/nathanott The GC Index: https://www.thegcindex.com/ #31: Making Your Impact With Dr John Mervyn-Smith, Director of The GC Index: https://hospitality-mavericks.captivate.fm/episode/31-making-your-impact-with-dr-john-mervyn-smith-director-of-the-gc-index Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Welcome to this special podcast series, Digital Titans, brought to you by Vita Mojo and Hospitality Mavericks.Tune into Amie from Vita Mojo who is excited to take you on this journey, as we explore the digital transformation within hospitality.During this series, you’ll hear from industry leaders from the likes of Leon, the Azzuri Group and Amazon. We’ll talk through how they transformed their business with digital solutions while meeting the changing needs of the market.If you have not yet got your version of the new free report “Digital transformation in hospitality” get it here now👇https://resources.vitamojo.com/digital-transformation-hospitality-reportThe Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe.Learn more about Vita Mojo here👇https://www.vitamojo.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

There’s one thing using technology in your business, and there is another thing implementing it. The Food and Beverage Global Business Unit at Oracle helps organizations connect every guest interaction to your back-of-house operations. With me today is Tim Brown, the unit’s Vice President of Global Solution Engineering. He leads an international team of experienced technical sales consultants dedicated to devising and deploying pioneering IT solutions that accelerate innovation for food and beverage customers.I’m excited to learn from Tim how the industry can get the best out of technology. We also talk about dealing with ‘spaghetti’ architecture, how to help your staff with technology, voice-activated devices, revenue forecasting, and building loyalty.Links:Oracle for Food and Beverage: https://www.oracle.com/industries/food-beverage/ Tim’ LinkedIn: https://www.linkedin.com/in/timpbrown69/ Tim’s Twitter: https://twitter.com/timpbrown #83 Mark Gausden, Vice President at Oracle, on Your Digital Strategy: https://hospitality-mavericks.captivate.fm/episode/83  Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

The Dubai Opera House, Four Seasons, Hard Rock, the Atlantis resorts – these are just a few of the notable projects designed by EDSA, a planning, landscape architecture and urban design firm founded in 1960. Dialling in from the US is ESDA’s Principal Richard Centolella, where he leads the Baltimore studio and oversees operations in New York City. He is a true maverick when it comes to designing functional, realistic, and engaging places for people.This conversation brings to light how we need to optimise spaces and environments for our customers and staff as we enter this new post-pandemic paradigm. Tune in as we discuss the future for developers and the real estate market, regenerative landscape design, staycation trends and the role of mentorship.Links:#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 #30 Setting The Stage For The Best Hospitality Experiences with David Chenery: https://hospitality-mavericks.captivate.fm/episode/30-setting-the-stage-for-the-best-hospitality-experiences-with-david-chenery EDSA: https://www.edsaplan.com/ Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.Download Your Free Copy of From Fragile to Agile White Paper here👇https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Throughout this series, we’ve explored the impactful ways of running a hospitality business, but the ultimate key to any business is to truly embody a diverse organisation. We are on a huge journey of learning when it comes to diversity and inclusion, and there are some clear blindspots as white men, so we needed to bring on Diversity and Inclusion expert Lorraine Copes as our guest. Lorraine is the founder of Be Inclusive Hospitality – a not-for-profit organisation with a mission to advance racial equity in Hospitality, Food & Drink. In this conversation, we explore how to create inclusive environments, passive racism, working with experts in the field of diversity and inclusion, and using data to review what needs to be done. It’s time to understand your biases, and learn how to challenge them, so we can create a space where everyone belongs.Why not tune in to our previous conversations here👇https://player.captivate.fm/collection/5250d62b-a30f-42fa-a9f0-4d0ad27b73bbResources mentioned:Be Inclusive Hospitality: https://www.bihospitality.co.uk/ Imbibe UK: https://live.imbibe.com/en-gb.html Lorraine’s LinkedIn: https://www.linkedin.com/in/lorraine-copes-mcips-ab614820 Get in touch:Michael’s Email: michael@hospitalitymavericks.com David’s Email: david@objectspaceplace.com Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ Download Your Free Copy of From Fragile to Agile White Paper here👇https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy