Hospitality Mavericks Podcast Show

Daniel Hulme has a phenomenal approach to learning and unlearning. He has built multiple businesses, launched restaurants and bars – all from starting as a chef at 16 years old. As founder of On Air Dining, a unique Culinary Concierge Service and it’s sister brand On Air Interiors, supplying the world’s finest soft furnishings to aircraft, yachts and houses. His company has created a globally unique system of cooking, packaging and delivering of high end food on board an aircraft. In this conversation we explore the at-home cooking market, what it's like cooking on a plane, recovering from burnout and adrenal fatigue, watching out for ‘energy vampires’ – and why we need to jump on trampolines more.Links:‘Crossing the Chasm’ by Geoffrey Moore: https://www.amazon.co.uk/dp/0062292986 ‘The E-Myth Revisited’ by Michael E. Gerber: https://www.amazon.co.uk/dp/B00FZXTPS0‘The Art of War’ by Sun Tzu: https://www.amazon.co.uk/dp/1509827951/‘Sun Tzu and the Art of Business’ by Mark R. McNeilly: https://www.amazon.co.uk/dp/B0067MZHR6/Daniel’s LinkedIn: https://uk.linkedin.com/in/daniel-hulme-82739720 On Air Dining: https://onairdining.com/ #94 Elvin Turner, Author of 'Be Less Zombie', on Big Ideas: https://hospitality-mavericks.captivate.fm/episode/94 Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

A dark kitchen serves customers exclusively by delivery, operating as a separate food vendor from an existing restaurant's kitchen. It’s certainly a smart business model, but many brands can flop after launching. So what does it take to create visibility out of the kitchen’s invisibility? Having run his own food supply business for nearly 30 years, Azher Rubbani has been on a journey of transformation and decided to launch his own dark kitchen, Chowbunch, during the pandemic. Azher joins me today to share some really practical insights into how to launch a successful dark kitchen – from startup costs and following a multi-brand model. Tune in as we explore how strong brands exist virtually, A/B testing ingredients, virtual queues, servant leadership –  and dispelling some of the key myths.Links:Azher’s LinkedIn: https://uk.linkedin.com/in/azherrubbani Chowbunch.com: ​​https://www.chowbunch.com/ CombatFiles.com: https://www.combatfiles.com/ Coming Back Stronger Episode 5 with Yazz Abdulla: https://hospitality-mavericks.captivate.fm/episode/coming-back-stronger-episode-5-yazz-abdulla Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

“I don’t want to share the finances” to “I’m not good with numbers”... these are all common phrases that hold us back as leaders. So today I bring on a real financial maverick, David Lund, who helps people get comfortable with numbers. He is the Founder of Hotel Financial Coach and supports leaders of hotel firms through financial training.  David’s background includes over 30 years as a Regional Controller, Corporate Financial Director, Hotel Manager and Controller throughout North America. Calling in from New England, I found out from David how to empower everyone in your team to be savvy with the finances. In this conversation, we discuss open-book management, investments versus expenses, the power of financial training, compound interest – and his business pivot over the pandemic.  Links:#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 ‘The One Thing’ by Gary KellerHotel Financial Coach: https://hotelfinancialcoach.com/ David’s email: david@hotelfinancialcoach.com David’s LinkedIn: https://www.linkedin.com/in/david-lund/ #3: How to Increase Restaurant Profitability With Ivan Brewer: https://hospitality-mavericks.captivate.fm/episode/3-how-to-increase-restaurant-profitability-with-ivan-brewer-restaurant-profitability-expert-thought-leader Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Today’s guest proves how the hospitality industry is so flexible. Consultant Jon Spiteri is currently a partner of Sessions Arts club – a creative studio from painter Jonny Gent together with partner architect Russell Potter. Located in a restored 18th century Grade II former courthouse on Clerkenwell Green, Sessions Arts Club brings together art, people, food and wine. Like most of us, Jon’s work was massively affected by the pandemic, but having a clear vision helped him navigate through it.I’m excited to have Jon on the show to discuss how he closely involves his staff in the business, sticking to your guns, working with investors – and eating at 4pm.  Links:#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 ‘Setting the Table’ by Danny Meyer: ​​https://www.amazon.co.uk/dp/0462099253Jon’s Instagram: https://www.instagram.com/spitz69/ Jon’s Twitter: https://twitter.com/spitz69 #13 Staying True to Moshimo With Karl Jones, Director at Moshimo - Part 1: https://hospitality-mavericks.captivate.fm/episode/13-staying-true-to-moshimo-with-karl-jones-director-at-moshimo-part-1 #14 Staying True to Moshimo With Karl Jones, Director at Moshimo - Part 2: https://hospitality-mavericks.captivate.fm/episode/14-staying-true-to-moshimo-with-karl-jones-director-at-moshimo-part-2 Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

As a founder of two hospitality brands, today’s guest is a true early adopter with technology. JP Then believes you can reach so many more customers if you have an omni-channel strategy. He is the founder of Slerp, an on-demand e-commerce and order management system, and Crosstown Doughnuts, a London brand specialising in handcrafted doughnuts and specialty coffee.Tune in to find out more about using ecommerce systems fit for hospitality. We also discuss finding a business partner, the future of sharing spaces, the ‘nothing to lose’ mentality, how to avoid gimmicky technology – and pairing beer with doughnuts.Links:KAM Media studies: https://kam-media.co.uk/resources/ Slerp: https://www.crosstown.co.uk/ Crosstown: https://www.slerp.com/ JP’s LinkedIn: https://www.linkedin.com/in/jpthen/ #110 Christophe Delacroix, Co-Founder of StoreKit: https://hospitality-mavericks.captivate.fm/episode/110 Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Tim Foster joins the show to help arm you with your recruitment tactics. Tim is Head of Being Awesome at the Yummy Pub Co, which operates pubs in London and Surrey. Yummy Pub is a boutique pub company founded in 2007 by Tim, Anthony Pender and Jason Rowlands. They’ve learnt how a hospitality business can survive and thrive amidst a pandemic, through adaptability, staff engagement, and a resilient mindset. Tim’s drive and ambition to succeed is infectious.  In this discussion, Tim shares how he uses his staff as Yummy Pub’s competitive edge. We also explore the power of honesty, creative approaches to training and development, the ‘fully booked’ mentality, customer perception and reviews, and celebrating successes. Links:Yummy Pub Co: https://www.yummypubs.co.uk/ #107 Marco Reick, Director of People & Talent at QOOT Co, on Fixing the Talent Crisis: https://hospitality-mavericks.captivate.fm/episode/107 Tim’s LinkedIn: https://www.linkedin.com/in/foster-tim-440626a/ Letterbox Cocktails: http://www.letterboxcocktails.shop/ # 35: It's All About The Team with Marta Pogroszewska, MD of Gail's: https://hospitality-mavericks.captivate.fm/episode/-35-its-all-about-the-team-with-marta-pogroszewska Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Award-winning PR and media expert Sangeeta Waldron is the founder of Serendipity PR and the author of The PR Knowledge Book and Corporate Social Responsibility is Not Public Relations. She is often invited to events both nationally and globally, where she speaks about the media, Corporate Social Responsibility (CSR) and diversity in business.In this fascinating discussion, we explore what it takes for businesses to fully embody their corporate social responsibility. Tune in to this interview to find out more about the pioneering businesses, combatting greenwashing, the drive for more diversity and inclusion, learning from our next generation of savvy consumers, and what tipping point we’re in right now. Links:‘Corporate Social Responsibility is Not Public Relations’ by Sangeeta Waldron: https://www.amazon.co.uk/Corporate-Social-Responsibility-Public-Relations/dp/1911671421/ The UN 17 Goals: https://sdgs.un.org/goals Superdrug’s Social Responsibility Report 2021: https://www.superdrug.com/medias/custom-content/projects/2021/e05-DGFS/Doing%20Good%20Feels%20Super%20-%20Superdrug%20Report%202021.pdfHiut Jeans: https://hiutdenim.co.uk/ Twitter: https://twitter.com/SangeetaWaldron LinkedIn: https://www.linkedin.com/in/sangeetawaldron/ Serendipity PR: https://serendipitypr.co.uk/ #50 Time for a system change with Zoey Henderson: https://hospitality-mavericks.captivate.fm/episode/50-its-time-for-a-system-change-with-zoey-hendersonConnect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  More episodes for you to check out here Together with our partner Bizimply we are conducting a survey to understand how leaders in the industry are transforming their organisations to deliver the experience both employees and customers are demanding. Fill in the survey here: https://hospitalitymavericks.typeform.com/to/t0vQz39bA big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Ari Weinzweig is a true maverick when it comes to leadership and sticking to a vision. He believes in the need to build a business that not only achieves great business results but also makes a significant positive impact on your people, community and our planet. Ari is the Co-Founder of Zingerman's Delicatessen, which is a nationally renowned food icon.  Zingerman’s Community of Businesses has grown to 10 businesses with over 750 employees and over $55 million in annual revenue. Over the years, Ari has written a range of books and pamphlets including Zingerman’s Guide to Good Leading, and many other great books and pamphlets you can find via their website.With a 2032 vision already in place, Ari has crafted the power of self-leadership and detailed missions. Join our conversation as we discuss how to better manage yourself, the art of visioning, teaching systems design, the power of language, and how to have a healthy relationship with time.Links:‘Small Giants’ by Bo Burlingham: https://www.amazon.co.uk/Small-Giants-Companies-Choose-Instead/dp/1591841496ZingTrain pamphlets: https://shop.zingtrain.com/collections/pamphlets‘The Choice’ by Edith Eger: https://www.amazon.co.uk/Choice-true-story-hope/dp/1846045126/‘Man’s Search For Meaning’ by Viktor Frankl: https://www.amazon.co.uk/Mans-Search-Meaning-classic-Holocaust/dp/1844132390/John O'Donohue: https://www.amazon.co.uk/John-ODonohue/e/B001H6N9TKPeter Koestenbaum: https://www.amazon.co.uk/Peter-Koestenbaum/e/B000APFMYY ‘All About Love: New Visions’ by Bell Hooks: https://www.amazon.co.uk/All-About-Love-Visions-Paperback/dp/0060959479‘The Artist's Way’ by Julia Cameron: https://www.amazon.co.uk/Artists-Way-Spiritual-Higher-Creativity/dp/1788164296/‘If You Want to Write’ by Brenda Ueland: https://www.amazon.co.uk/If-You-Want-Write-Independence/dp/9650060286/‘How Not To Be Afraid’ by Gareth Higgins: https://www.amazon.co.uk/How-Not-Afraid-Everything-Terrifying/dp/178622318X/‘To Make Our World Anew’ by Robin Kelley: https://www.amazon.co.uk/Make-Our-World-Anew-Americans/dp/0195139453ari@zingermans.com#62 Leading with radical acceptance with Dr Vikki Barnes: https://hospitality-mavericks.captivate.fm/episode/62-leading-with-radical-acceptance-with-dr-vikki-barnesConnect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  More episodes for you to check out here Together with our partner Bizimply we are conducting a survey to understand how leaders in the industry are transforming their organisations to deliver the experience both employees and customers are demanding. Fill in the survey here: https://hospitalitymavericks.typeform.com/to/t0vQz39bJoin the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Binge Marketing is a marketing strategy that has you developing a long-term relationship with your audience using serial content. This fosters trust and lays a foundation for the realisation of your marketing goals. The person behind this concept is Carlijn Postma, founder of the content marketing agency The Post and author of ‘Binge Marketing: The Best Scenario for Building Your Brand’.I invited Carlijn on to the show to find out how this methodology works, and how you can start implementing these ideas for your business. Join us as we discuss having a long-term vision with your purpose, expanding your story in serial format, some storytelling techniques like the ‘hero's journey, the lessons learnt from her advertising career, and how brands are getting Netflix documentary series.  If after listening to the conversation you want her book you can get it here, and she has also kindly offered the Maverick Community a special discount of 20% off her online course "10-Day Online Course "Binge Marketing". Here you will learn to create your own Binge Marketing strategy.Please use the code: HOSPITALITY2021 when you buy hereLinks:‘Binge Marketing’ by Carlijn Postma: https://www.amazon.co.uk/Binge-Marketing-Scenario-Building-Brand/dp/1911671049 Oatly: https://www.oatly.com/uk/ 1% For The Planet: https://www.onepercentfortheplanet.org/ Hiut Jeans: https://hiutdenim.co.uk/ Sweetgreen: https://www.sweetgreen.com/#112 Jon Davies, MD of Levy UK and Ireland, on the Circular Food Economy: https://hospitality-mavericks.captivate.fm/episode/112CarlijnPostma.com: https://carlijnpostma.com/ThePost.nl: https://thepost.nl/ #55 The future is for Brands that care with Katy Moses: https://hospitality-mavericks.captivate.fm/episode/55-with-katy-moses-Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Levy UK is the catering and hospitality partner to many of the UK's iconic sport, leisure, heritage, performing venues, conference and exhibition centres – and with that comes great responsibility for a green future. MD of Levy UK and Ireland Jon Davies shares how so much is possible to change within the catering and hospitality industry, and why the future is bright. In this inspiring conversation, we learn more about how such a large catering company is tackling food waste and working with sustainable suppliers. We also discuss rewilding land, educating people’s food choices, preparing for this year’s UN Climate Change Conference of the Parties (COP26), finding sustainable solutions for clients – and the power of oyster mushrooms.Links:City Harvest: https://www.cityharvest.org.uk/ ‘No Planet B’ by Mike Berners-Lee: https://www.amazon.co.uk/There-No-Planet-Handbook-Break/dp/1108439586‘The Omnivore's Dilemma: A Natural History of Four Meals’ by Michael Pollan: https://www.amazon.co.uk/Omnivores-Dilemma-Natural-History-Meals/dp/B079TKZL38/‘In Defense of Food’ by Michael Pollan: https://www.amazon.co.uk/dp/B079TM1NRS‘We Are The Weather’ by Jonathan Safran Foer: https://www.amazon.co.uk/We-are-Weather-Saving-Breakfast/dp/0241363330‘Cooked’ (Documentary Series): https://www.netflix.com/title/80022456Toast Ale: https://www.toastale.com/Rubies in the Rubble: https://rubiesintherubble.com/Flawsome Drinks: https://flawsomedrinks.com/Dash: https://dash-water.com/Nurture Brands: https://nurturebrands.com/Levy: https://levy.co.uk/ #45 The Power of AI Technology with Marc Zornes, Co-Founder of Winnow: https://hospitality-mavericks.captivate.fm/episode/45-the-power-of-ai-technology-with-marc-zornesConnect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  More episodes for you to check out here Please participate in our survey here on how organisations are changing ways to build an employee and customer exspirence: https://hospitalitymavericks.typeform.com/to/t0vQz39bA big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy