Hospitality Mavericks Podcast Show

This week's episode takes a different turn – the spotlight is on myself with my amazing co-author Nicole Antonio Gadsdon from BananaPepper HR, hosted by the great John Porter of ShielPorter Communications. In this special episode, we unpack our whitepaper ‘Six Tenets of Agile Hospitality: 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’. It took more than 12 months of research and writing, plus the team's combined experience and we have hugely appreciated all your great feedback since we released this paper in September. Tune in to this interview as we unpack the key takeaways from this whitepaper, what holds businesses back from growing, and why you need to give yourself the gift of time to reflect. Get your access to the whitepaper in the link below. Links:Get your FREE copy of the white paper of ‘The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’: https://www.bizimply.com/resources/the-6-tenets-of-hospitality/ From Fragile to Agile: How to Navigate the New Era of Hospitality: https://www.bizimply.com/blog/navigate-the-new-era-of-hospitality/ #77 Nicole Antonio-Gadsdon, Founder of Banana Pepper HR, on leading with care: https://www.hospitalitymavericks.com/77-nicole-antonio-gadsdon-founder-of-banana-pepper-hr-on-leading-with-care/ #84 Jeremiah Tower, the Father of American Cuisine, on the Creative Force: https://www.hospitalitymavericks.com/84-jeremiah-tower-the-father-of-american-cuisine-on-the-creative-force/ #154 David Dressler, Founder of Quiet Advisory, on Creating a Soulful Workplace: https://www.hospitalitymavericks.com/154-david-dressler-founder-of-quiet-advisory-on-creating-a-soulful-workplace/ #163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing: https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/ #134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan: https://www.hospitalitymavericks.com/134-david-lockwood-md-of-neals-yard-dairy-on-having-a-10-year-plan/📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality hereConnect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Pix Ashworth is the founder of sustainable bath and body brand land&water, and the Director of Watergate Bay Hotel in Cornwall. They’re in the process of obtaining their B Corp accreditation, so I had to have Pix on the show to explore how they’re building a sustainable brand and how they have developed a solid company culture.  In this episode, Pix shares her unusual entry into hospitality, leveraging the advantages of being a small brand, her philosophy on handling challenges, and why we all need to play the long-term game with culture. Links:B Corp: https://www.bcorporation.net/en-us/ #160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For Good: https://www.hospitalitymavericks.com/160-paul-hargreaves-founder-and-ceo-at-cotswold-fayre-on-b-corps-and-being-a-force-for-good/Independent Hotel Show: https://www.independenthotelshow.co.uk/ land&water: https://land-and-water.co.uk/Watergate Bay Hotel: https://www.watergatebay.co.uk/ Pix’s LinkedIn: https://www.linkedin.com/in/pix-ashworth-456a053b/ Pix’s Instagram: https://www.instagram.com/pixashworth/ Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality hereThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Thiago Luz Togni is rallying a movement trying to get the government to consider 2-year visas for EU citizens in the UK’s hospitality sector. I’m delighted to have him on the show to find out how he is campaigning for change with a petition which requires 100,000+ signatures. Thiago is also the General Manager at Temper, a barbecue and steak restaurant which specialises in whole animal open fire cooking.In this conversation, we explore the impact of having EU hospitality workers helping our businesses, how to communicate to the younger generation, the long-term investment in training, Thaigo’s experience of working on the frontline… and why you shouldn’t overpromise. Links:Petition: Allow EU nationals to come to the UK to work in hospitality for up to 2 Years: https://petition.parliament.uk/petitions/621932 Connect with Thiago on LinkedIn: https://www.linkedin.com/in/thiago-l-74405a111/ Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality hereThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Respect, collaboration and listening are some of the key attributes of the culture at Sightline Hospitality. It’s a third-party management company that redefines hotel management and has supported its employees “like a family” over the pandemic. The company’s President, Kirk Pederson, joins me to share how their business is refining and redefining hospitality through its strong employee culture.Catch some of Kirk’s sound advice when it comes to building an environment that leaves his staff feeling respected, trusted and empowered. We also touch on throwback brands, how to grow through word-of-mouth, what it’s like operating as a third party, and how you can make your own “work family”.Links:‘Good To Great’ by Jim Collins: https://www.amazon.com/dp/0066620996 175 Nisha Katona, Founder and CEO at Mowgli, on Big Plans for Small Businesses: https://www.hospitalitymavericks.com/175-nisha-katona-founder-and-ceo-at-mowgli-on-big-plans-for-small-businesses/ Sightline Hospitality: https://sightlinehospitality.com/Kirk’s LinkedIn: https://www.linkedin.com/in/kirk-pederson-828357b7/ Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality hereThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Cocoa Runners are the home of the world's finest craft chocolate, working with over 100 makers from all over the world, providing 750 bars through a monthly discovery service, individual bar sales and distribution services for small batch, single estate, craft chocolate. Today we are joined by the remarkable founder of this company, Spencer Hyman, who is on a mission to bring you the world’s best single-estate chocolate.Spencer reveals the negative and positive environmental and social impacts of chocolate production – and how Cocoa Runners are championing the positive side. We also explore why you need to hear the ‘snap’ from a chocolate bar, radical transparency, overcoming the impulse-buying culture, the ‘Salted Caramel Trick’... and we get to try some chocolate on the show. Links:‘Cocoa’ by Kristy Leissle: https://www.amazon.co.uk/dp/1509513175/‘Smellosophy’ by A. S. Barwich: https://www.amazon.co.uk/dp/0674983696/ ‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/dp/B00E327SVA/ #169 Shawn Askinosie, Founder and CEO of Askinosie Chocolate, on What’s Enough: https://www.hospitalitymavericks.com/169-shawn-askinosie-founder-and-ceo-of-askinosie-chocolate-on-whats-enough/ Cocoa Runners: https://cocoarunners.com/ Spencer’s LinkedIn: https://www.linkedin.com/in/spencerhyman/ Get 25% off any subscription or virtual tasting on https://cocoarunners.com/ with the promo code: HMCR25 Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality hereThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

It was a true joy to have Mowgli Street Food founder Nisha Katona back on Hospitality Mavericks. Her restaurant is all about how Indians eat at home and on their streets, and it is one of the Top 100 companies to work for in the UK. This time round we catch up on how her life and business have been since covid.In this episode, Nisha discusses how running a small restaurant can still make ambitious plans for the environment and be a reputable employer in the industry. We also explore the differences between being a CEO and a founder, her strategy for high retention rates, doing her own social media – and why she gets outside no matter the weather.Links:#29: Enriching Lives With Mowgli's Nisha Katona, Founder of Mowgli Street Food#169 Shawn Askinosie, Founder and CEO of Askinosie Chocolate, on What’s Enough‘Stillness Is The Key’ by Ryan HolidayMowgli Street Food WebsiteMowgli Street Food InstagramMowgli Street Food FacebookConnect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality hereThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

There is no doubt that ‘Culture’ is a hot topic in business. But what even is it? How do you change a culture? How long does it take to change? In this episode David quizzes Michael with these questions (and many more).We review the ultimate equation of ‘Beliefs x Behaviour = Culture’. Whether you’re a company of one or 100,000 – culture exists in every business, so you need to know whether your culture is built by neglect or conscious intent. Tune in to this episode as we discuss rewarding good behaviour, performance culture, and some examples of amazing companies that have stood by their culture.  Resources mentioned:#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing#160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For Good#144 Monika Linton, Founder of Brindisa, on Open-Book ManagementThe Last Dance | NetflixZingerman’sBrindisa KitchensHonest BurgersPizza Pilgrims‘Good To Great’ by Jim CollinsHospitality and The Infinite Game #009: Net PositiveHospitality and The Infinite Game #001: Long-term ThinkingTwelve Natural Laws Of Building A Great Business‘The Culture Code’ by Daniel Coyle‘The Service Profit Chain’ by W. Earl Sasser Jr., Leonard Schlesinger and James HeskettGet in touch:Michael’s Email: michael@hospitalitymavericks.com David’s Email: david@objectspaceplace.com Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ We have been recording this from a brand new podcast suite at Plus X Innovation Hub on Lewes Road in Brighton. This place is an awesome seven-storey Innovation Hub for creative and innovative entrepreneurs. It’s got media suites for creating content like podcasts, it’s got maker workshops for prototyping including a 3D printing farm, plus it’s got plenty of co-working and office space. They’ve also just launched an Innovation support programme for businesses called BRITE which you can check out at www.briteinnovation.co.uk. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Earlier this year, I had a fascinating conversation with the CEO at Lead Different, Dave Oakley, about ‘Good To Great’ by Jim Collins. In this episode, Dave returns to the show to delve deeper into this seminal book, and reflect on how it can help you attract and retain great talent. Dave shares how to get talent right by using the ‘Talent Matrix’ and what we can do to build a great company.Tune in to this episode as we talk about the role of responsibility, asking good questions, Dave’s Talent Matrix, collective success, and how to bring the principles of ‘Good To Great’ to reality. We also touch on how to best reread this impactful text so you can best leverage its key insights. Links:‘Good To Great’ by Jim Collins#141 Dave Oakley, CEO at DOC Inc., on Going From Good to GreatDave’s LinkedIn Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality hereThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I had the great pleasure to be joined by two great guests from Escapism Bar Group – Head of Learning and Development, Flynn Byrne, and Managing Director, Grant Dexter. It was fascinating to learn from the nightlife industry – a sector that hasn’t been fully covered on the show yet. Escapism Bar Group was founded in 2004 by husband and wife team Phil and Mel Harrison. Since the opening of their first bar Mean Eyed Cat, they have gone on to open seven other unique bars which all offer something totally different in Leeds, UK. Flynn and Grant talk about how they have bounced back from lockdown and what they have done to ensure they create a working palace that people love and support. Tune in to learn more about creating experiences through great culture, American hospitality, training from the bottom-up, and creating a strong group of brands.Links:#167 Dan Simons, Co-Owner and CEO of Farmers Restaurant Group, on Slowing Down To Go DeeperEscapism Bar GroupFlynn’s LinkedInGrant’s LinkedInConnect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Today’s guest has gone through an incredible entrepreneurial journey, which includes having bought a hotel on an island, and how he is trying to find a way to ensure we change the world positively through business. Giles Fuchs is the Founder and CEO at Burgh Island Hotel, as well as Office Space in Town and Gunner Cocktails.Burgh Island Hotel is a unique Art Deco hotel on its own private island in South Devon. With notable past guests including Winston Churchill, The Beatles and Agatha Christie – Giles took on the exciting challenge of restoring its reputation and service excellence when he became co-owner in 2018. In this episode, we explore how he’s pledging to be net zero, supporting the local community – and some of the key challenges he has faced with transforming a company’s culture. Links:‘Speed & Scale’ by John Doerr#160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For GoodBurgh IslandOffice Space in TownGunner CocktailsConnect with Giles on LinkedInConnect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy